Lucrecia M.
LM
Lucrecia M.
Executive Assistant at Databricks Costa Rica
Mid-Market (51-1000 emp.)
"Emburse Expense Enterprise: User-Friendly and Consistently Reliable"
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

I find Emburse Expense Enterprise to be a very user-friendly tool that’s consistently reliable and always working when I need it. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

I think this tool is easy to use. However, it also includes a lot of options that aren’t always useful. That said, I understand that this isn’t really an issue with the tool itself. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Fast and Intuitive"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The features have really been sped up to make the transactions move faster and money settle quicker. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Still agree that reporting needs to be enhanced. There should be a tool online that produces really good analytics and metrics in a dashboard bug I can’t seem to find this. Review collected by and hosted on G2.com.

AN
Verified User in Construction
"It's the easiest way to code expenses than anything else I've used in 20 years."
5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Upside is that it stores the information easily and the coding process of clicking codes and allocating them is very simplistic. I like the icons and the ease of the fields to select to enter the information. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

It's cumbersome sometimes to switch from one expense report to another, or including fledgling receipts that are not inserted into one of the draft reports already. I found it difficult to back out of a report, and then attach a un allocated receipt and then include it into a report. Review collected by and hosted on G2.com.

SS
Shanika S.
Senior Meeting and Conference Coordinator
Mid-Market (51-1000 emp.)
"Fast, Sleek Performance but a Steep Learning Curve"
3/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Once you figure out how to use it, it is not difficult. It looks nice as well. It performs very well and is very quick Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

It is not intuitive. You definitely have to read the directions and there is a rather steep learning curve Review collected by and hosted on G2.com.

Jordan K.
JK
Jordan K.
Director of Finance/Controller
Mid-Market (51-1000 emp.)
"Robust and Dynamic Expense Management System"
4.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Our team has loved the imrpovements in automation, customization, and ease of use. We also love how easy it is to be an administrator with Expense. We have full control over configuration of everything - from UDAs, Workflow, Submit Compliance, and Export configurations. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

This isn't so much about Expense, but about the Emburse platform as a whole. We love the backend configurability for the Pre-Approval and Expense modules, but we wish we had the same functionality/ability for PO and Invoice. For PO/Invoice, we still have to submit tickets to Emburse for them to do the configuration on the backend. While they are quick/efficient to respond, it would still be nice to own that process on our side like we do with Pre-Approval and Expense. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
"There are a few enhancements suggested to improve the User experience."
3.5/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The best part about Emburse Expense Enterprise is that each expense report calculates the totals for you. Another good part is that you can upload the receipts by dragging them over. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

What is least helpful about Emburse Expense Enterprise is that you cannot adjust the total of an expense report when you notice receipt totals were initially submitted inaccurately. another dislike about this software is that you are unable to see more than one set of four (4) attachments at one time on one entry. It would be helpful if you could scroll to see all attachments to an expense report (just as you can in Adobe PDF portfolio or any other similar software). Thank you for reading this. Review collected by and hosted on G2.com.

Vishwas P.
VP
Vishwas P.
Manager Technical Support Services
Enterprise (> 1000 emp.)
"Effortless Reimbursements and Easy Mobile App"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The application is really good at allowing us to add reimbursement data without much hassle. They also have a mobile app that's easy to set up and use. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

There are a lot of layers when adding for a reimbursement which is difficult for new users. Review collected by and hosted on G2.com.

AN
Verified User in Hospital & Health Care
"harder to find help or answers on your own"
3/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

don't know the difference, my first time using either Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

It is hard to get questions answered, I do appreciate the format and I realize it is user error that is frustrating- ex. I'd like to change an expense report name and can't find a way to do this even with googling and useing help Review collected by and hosted on G2.com.

Catherine M.
CM
Catherine M.
Accountant and Travel Administrator
Mid-Market (51-1000 emp.)
"Chrome River - Emburse Automated Expense Management"
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

The automation of routing rules and state compliance items. Plus the ability of having so many items at the Admin fingertips to better facilitate our internal process as been very helpful. UPDATE on review 10/29/25 - it has been increasingly easier to incorporate enhancements that better serve our institution. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

Over the last 2 years there are global changes to the platform that are not conducive to higher ed which sometimes makes it difficult for our overall acceptance of the platform for future use. Review collected by and hosted on G2.com.

Verified User in Chemicals
UC
Verified User in Chemicals
"Many things are working well. In some areas, the system still has rough edges."
4/5
What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?

Much is intuitive. AI is great, but it doesn't always work smoothly with hotel bills, although it seems to be getting better compared to a few weeks ago. Review collected by and hosted on G2.com.

What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?

So that the tax allocation can only be entered after an "error message" pops up. Why can't it be entered right away?

With guest entertainment, it's always terrible too. When I enter internal/external colleagues, I often have to check and uncheck some boxes until it accepts my entries without an error message. What is the reason for this? This is always the worst input form! Review collected by and hosted on G2.com.