SR

Sandhya R.

Small-Business (50 or fewer emp.)

6/13/2023

""Embrace - Empowering seamless and Efficient App Development""

5/5

What do you like best about Embrace?

Embrace is a development platform that provides detailed traces and logs, allowing us to pinpoint the exact cause of problems and enhance app performance effectively. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

With limited or unstable internet access, it causes disruptions in accessing real-time data. The embrace platform also has certain limitations too, in terms of frameworks. Review collected by and hosted on G2.com.

LK

Lena K.

Board Of Directors

Mid-Market (51-1000 emp.)

6/28/2023

"We used Embrace to improve our crashes and now use it to early detect problems."

5/5

What do you like best about Embrace?

It gives excellent metrics from a Real User's Perspective, not just underlying backend system metrics. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

I wish I could more easily tie it back to DataDog metrics, but I know that is something that is being looked at! Review collected by and hosted on G2.com.

MG

Marc G.

Product owner

Small-Business (50 or fewer emp.)

9/30/2022

"Finally an app-based solution to improve our knowledge about our product and users"

5/5

What do you like best about Embrace?

We can centralise in one unique space our app’s key performing indicators, such as logs, crashes, sessions or custom events.

It is also remarkable that we can easily find a specific user session and study how they behaved at each stage. We couldn’t do this before using G. Analytics or Firebase. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

Since it is a technical tool, it might not be easy for non-technical colleagues to understand the data stored. However, we can create custom dashboards that do not require specialised knowledge so anyone can monitor them. Review collected by and hosted on G2.com.

What problems is Embrace solving and how is that benefiting you?

We improved our customer satisfaction since we can quickly see specific user sessions and how they perform. This means that when a customer calls our CS team to report any issue, we can easily find that session and give the user a quicker and more helpful answer.

We also have an easier way to detect potential bugs since we can see the customers’ path and find the points where the flow is not working as expected. The custom alerts with Slack or email helped us detect specific errors too.

By tracking the moments we consider essential, we can monitor abandonments, errors, or how long it takes users to complete an action. This helped us detect that payment time was taking longer than expected, and we were able to reduce it considerably. Review collected by and hosted on G2.com.

SV

Salvador V.

Mid-Market (51-1000 emp.)

6/28/2023

"Great tool for tracking errors and monitoring apps behavior"

5/5

What do you like best about Embrace?

It's easy to integrate and offer information of each app user. The dashboard is very intuitive Review collected by and hosted on G2.com.

What do you dislike about Embrace?

The technical documentation sometimes is not enough for explain all the embrace features Review collected by and hosted on G2.com.

LK

Lucas K.

Product Manager

Enterprise (> 1000 emp.)

12/5/2022

"Best platform to understand root causes of bad behavior in mobile apps"

4.5/5

What do you like best about Embrace?

- Embrace provides the deepest details that helps teams understand what is really causing bad behavior in mobile applications

- They have a very supportive team

- They are constantly improving their platform and always open to feedback Review collected by and hosted on G2.com.

What do you dislike about Embrace?

- The platform's UI still feels a little clunky, but this is constantly being improved and it does not affect productivity Review collected by and hosted on G2.com.

AS

Aaron S.

Senior Product Manager

Small-Business (50 or fewer emp.)

6/8/2021

"Most valuable Mobile framework"

5/5

What do you like best about Embrace?

Embrace helps identify core of any issues your app is facing, without invading user privacy. Their SDK is very lightweight, is easy to integrate and provides a ton of value to engineers, QA, Product Managers and more.

I really like the dashboard feature, which allows me to easily build purpose-driven dashboards that help answer various questions (and at varying granularity). For example, we have a Metrics dashboard which shows us things like Daily Active Users, which versions our users are using, Operating System breakdown (to make better decisions about support) and New Users to see how well our app is growing. We also have a Performance dashboard that provides glanceable graphs for Startup, crashes, network request spikes, etc. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

The web dashboard has a LOT of information on it, and new users can sometimes get lost. I also wish there was better Enterprise support for those who work across various "groups" in a company, where app permissions need more granularity. Review collected by and hosted on G2.com.

Recommendations to others considering Embrace:

Embrace was one of the first tools that provided a mobile-first approach to analytics. Many other tools started on the web and added on mobile, which translate very well. Review collected by and hosted on G2.com.

What problems is Embrace solving and how is that benefiting you?

I've lost count the number of times where I was able to use Embrace to quickly diagnose an issue. Recently, there was a trend in our logging that exposed a pretty fatal flaw that we were unaware of - we had a user report an issue and a single log help identify the specific issue. We then used that log to see how many other users were experiencing the issue. It was very clear at that point what the problem was, and it wouldn't have been possible without Embrace. Review collected by and hosted on G2.com.

LW

Lauren W.

Director Of Engineering

Small-Business (50 or fewer emp.)

6/8/2021

"Long time Embrace user - the app insights are invaluable!"

5/5

What do you like best about Embrace?

Everything I need to get insights on my mobile app is in one place. I've been able to remove other error logging tools and monitoring platforms and use Embrace for everything. I can easily debug app crashes, set up monitoring around important flows in my app, look into user sessions, see user flows, and get data on other performance metrics that I wouldn't be able to see otherwise.

I like that I can invite my entire team to the platform to see the same data that I do, and it is easy to share links to certain screens when we are debugging together. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

To get the most out of Embrace requires a little bit of setup and tweaking - which is reasonable. Sometimes it can be hard to prioritize the work at a dynamic start-up, but it is ultimately worth it in the long run. My advice would be to start with a few features and continue adding to them to avoid getting overwhelmed. Review collected by and hosted on G2.com.

What problems is Embrace solving and how is that benefiting you?

I'm able to easily find specific users, follow their sessions, and see trends in app crashes. I've added breadcrumbs to see specific actions that users are taking in the app, which helps to debug certain issues and easily set up monitoring around important flows in my app.

Embrace is helpful in getting other app insights such as app start-up times and memory consumption. Data like that has been interesting to look into. Review collected by and hosted on G2.com.

TC

Tim C.

Senior Sofware Engineering Manager

Mid-Market (51-1000 emp.)

6/30/2021

"Offers insight into what is actually going on in your app"

4.5/5

What do you like best about Embrace?

Embrace offers granular information about both user interaction and system behaviour of your app, making it easy to diagnose the causes of both user reported and externally identified faults. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

Nothing - I'm eager to see further developments as they have implemented some suggestions like more sorting options. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/24/2022

"Great customer service!"

5/5

What do you like best about Embrace?

Thoughtful and concise customer communications and ongoing email informs Review collected by and hosted on G2.com.

What do you dislike about Embrace?

nothing - I have found everything to be very useful Review collected by and hosted on G2.com.

DS

Dominic S.

Director Of Engineering

Mid-Market (51-1000 emp.)

6/15/2021

"An app only replacement for Sentry!"

4/5

What do you like best about Embrace?

- Excellent hands on support.

- An app first/only approach to their software enables a uniquely functional product that helps uncover issues with your application you didn't know you had.

- It has been a real game changer for us to have network requsets in the user session timeline! Review collected by and hosted on G2.com.

What do you dislike about Embrace?

The UI is a little rough, but it is always improving. Review collected by and hosted on G2.com.