Austin C.
AC
Austin C.
Corporate Reliabilty Engineer
Enterprise (> 1000 emp.)
"Highly Customizable System with Exciting AI Potential"
5/5
What do you like best about eMaint?

I like how customizable the system is. I am also looking forward to the new AI tool. This will has great potential in assisting the plants. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

The asset hierarchy drop downs. It would be nice if the drop down changes changed based on your previous selection. This would make it less choices for people to choose from as they dive down to the sub-asset type. Review collected by and hosted on G2.com.

Response from Jason Hone of eMaint CMMS

We appreciate your feedback on the customizable nature of our system and your excitement for the upcoming AI tool. Your input on the asset hierarchy drop downs is valuable, and we will take it into account as we continue to enhance our platform. We are dedicated to addressing the needs of our customers and improving their overall experience.

Adrian L.
AL
Adrian L.
Project Engineer
Mid-Market (51-1000 emp.)
"Balancing Strengths and Opportunities in eMaint X5"
4/5
What do you like best about eMaint?

eMaint has a strong foundation of essential skills, particularly its calendar-based preventive maintenance practices. When its working, it is a great tool that effectively lays out the information its being fed. The reports are also a great tool to visualize the day-to-day operations, I'm a big fan on how it's possible to separate and visualize the corrective vs preventive work done on each asset. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

The delay in communication and resolution of problems/doubts between implementation and after hand-off has been jarring. During the implementation calls, we had most of our issues resolved within 3 days, after the hand-off call it sometimes takes longer than that to even hear back. The layout of the program and naming conventions of some sections can also be very counterintiutive. Review collected by and hosted on G2.com.

Response from Jason Hone of eMaint CMMS

Thanks for the honest and detailed review. We’re glad to hear eMaint’s PM calendar and reporting are supporting your day‑to‑day work and helping during audits—being able to clearly separate preventive and corrective work is a key benefit we aim to deliver.

We hear your feedback on post‑implementation communication and usability. Your comments help us identify where we need to improve. Navigation and naming clarity are also important focus areas as we continue enhancing the X5 experience.

We really appreciate you taking the time to share your perspective.

CW
Coleen W.
CSM
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"New user review"
4.5/5
What do you like best about eMaint?

The labor and parts charges. Also the mobile app for tech users Review collected by and hosted on G2.com.

What do you dislike about eMaint?

So powerful and in depth, it is hard to learn, use until you have done it for awhile Review collected by and hosted on G2.com.

Response from Jason Hone of eMaint CMMS

Thank you for your review! We're glad to hear eMaint is helping your team track work orders and that you've found value in the mobile app and maintenance cost tracking capabilities. We appreciate your feedback regarding the learning curve and thank you for sharing your experience with eMaint.

Cornelius M.
CM
Cornelius M.
Regional Reliability Manager
Enterprise (> 1000 emp.)
"Highly Configurable Platform That Adapts to Your Needs"
4/5
What do you like best about eMaint?

It is highly configurable. It is what you make it and more. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

It requires an in depth set up. If your company is scattered it will be a heavy load to standardize. Review collected by and hosted on G2.com.

Response from Jason Hone of eMaint CMMS

Thank you for sharing your feedback on eMaint CMMS.

We’re glad to hear you value the platform’s high level of configurability and flexibility to adapt to your needs. We understand that the initial setup and standardization can be more involved for organizations with multiple or scattered sites, and we appreciate you calling that out. It’s great to hear that eMaint X5 is helping bring all your sites into one view while delivering a more user-friendly experience.

Thank you for being an eMaint customer and for your thoughtful review.

JF
Joshua F.
Small-Business (50 or fewer emp.)
"Highly Customizable but Reports Need Improvement"
5/5
What do you like best about eMaint?

I like that eMaint CMMS can be adjusted to meet whatever our needs are. It's great to be able to customize the reports, preventive maintenance, and corrective maintenance work orders to fit our department's needs. Also, Jen was amazing at making the challenging initial setup process much easier. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

I think improving the reports and making the reports more user friendly. Review collected by and hosted on G2.com.

Response from dc1ae321a1db0b4b13d14f151f8af7709340d886 3e9f0b82069f8a69c1c668d96dc98ad4bdb84ec4 of eMaint CMMS

Thank you so much for sharing your experience with us. We’re glad to hear that eMaint’s flexibility has helped you tailor preventive and corrective maintenance workflows to your hospital’s needs. It’s also wonderful to hear that Jen was able to make the initial setup process smoother — I’ll be sure to pass along the compliment! We appreciate your feedback on reporting as well. Improving the reporting experience and making it more intuitive is a priority for us, and insights like yours help guide our ongoing enhancements. Thank you again for taking the time to leave this review and for trusting eMaint to support your maintenance operations. If there’s anything more we can do to help, we’re always here for you.

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Highly Configurable, Strong Reporting Tools"
4/5
What do you like best about eMaint?

I like how configurable eMaint CMMS is, which allows us to tailor it to our needs. I also value the report generation and dashboard creation features. They are significant because we can display dashboards around our plant on a large screen, helping everyone see our top priorities, progress, and plans for the week. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

I find the large learning curve with eMaint CMMS challenging, but I guess that's something you encounter with every software. The initial setup was also pretty difficult and tedious, although it was somewhat simplified with the use of Excel. Review collected by and hosted on G2.com.

Response from KEVIN MOAK of eMaint CMMS

We're glad to hear that you find eMaint CMMS highly configurable and value the reporting and dashboard features. We understand that the learning curve and initial setup can be challenging, but we're continuously working to improve user experience and simplify the onboarding process.

JM
Josh M.
Mid-Market (51-1000 emp.)
"Customizable and User-Friendly Asset Management"
4.5/5
What do you like best about eMaint?

I appreciate how eMaint CMMS is customizable to fit our needs, which makes it a flexible tool for our operations. It's user-friendly, making it easier for our team to adopt and use regularly. The ability to easily train staff on this software is a significant advantage. Overall, the setup was easy, which is always a plus when integrating new software. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

Nothing Review collected by and hosted on G2.com.

Response from dc1ae321a1db0b4b13d14f151f8af7709340d886 3e9f0b82069f8a69c1c668d96dc98ad4bdb84ec4 of eMaint CMMS

Thank you for taking the time to share your experience! We’re thrilled to hear that eMaint’s customization options and user‑friendly design have made it easy for your team to adopt and train on. It’s great to know the setup process went smoothly as well — that’s exactly what we aim for when customers bring new software into their operations. We’re also glad eMaint is helping you stay on top of preventive maintenance, work order tracking, and asset management. Hearing that the system is meeting your needs without any current dislikes is truly appreciated. Thanks again for being part of the eMaint community!

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Streamlined Web-Based Work Orders with Helpful Alerts"
4/5
What do you like best about eMaint?

It is a web based site for all work order entry and approval process and alerting. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

The API access to pull and push info is clunky and really difficult to use. IT needing to do data updating or pulls for use in other systems from emaint is extremely difficult and support is challenged to help. And enhancements to the portal API are at the customer cost. Review collected by and hosted on G2.com.

Response from Jason Hone of eMaint CMMS

Thank you for taking the time to share your feedback on eMaint CMMS.

We’re glad to hear that the web-based platform has been effective for your work order entry, approval processes, alerting, and overall work order and inventory management. Helping teams centralize maintenance operations, improve visibility, and streamline workflows is exactly what eMaint is designed to do, and we appreciate you highlighting those benefits.

We also acknowledge your comments regarding API accessibility and integration challenges. Integrations are increasingly important, and we understand how critical it is for teams to efficiently pull and push data between systems. We are continually working to improve our API capabilities, documentation, and support resources to make integrations more flexible and user-friendly for customers and IT teams alike.

Thank you again for your honest review and for being an eMaint customer. Your input helps us continue to evolve and deliver greater value.

SH
Sam H.
"Highly Customizable with User-Friendly Mobile and AI Features"
5/5
What do you like best about eMaint?

I use eMaint CMMS for work orders, purchasing, and inventory. I appreciate how it streamlines processes and offers a high level of customization, which stands out to me. The new mobile app features are great and the AI simplifies everything for the end user. Review collected by and hosted on G2.com.

What do you dislike about eMaint?

I dislike report creation with expressions. It would be better if you used analytics. Review collected by and hosted on G2.com.

Response from Jason Hone of eMaint CMMS

Thank you for sharing your experience with eMaint CMMS and for highlighting the flexibility, customization, and ease of use across work orders, purchasing, and inventory management. We’re especially glad to hear that the new mobile app features and AI-driven capabilities are simplifying day-to-day work and providing value to end users.

We appreciate your feedback regarding report creation and the use of expressions. Reporting and analytics are critical for turning maintenance data into actionable insights, and we understand the desire for more intuitive, analytics-driven reporting tools.

Thank you again for your thoughtful review and for choosing eMaint. Feedback like yours helps guide our product roadmap and ensures we continue delivering a CMMS that meets evolving customer needs.

Julio C.
JC
Julio C.
Fleet & Facilities Services Systems Administrator
Enterprise (> 1000 emp.)
"Strong PM Scheduling and Reporting, but Settings Changes Can Be Cumbersome"
3.5/5
What do you like best about eMaint?

Allows us to control our assets PM schedules along with dedicated reports Review collected by and hosted on G2.com.

What do you dislike about eMaint?

Ease of use to change certain settings tend to be cumbersome. Review collected by and hosted on G2.com.

Response from KEVIN MOAK of eMaint CMMS

We appreciate your feedback on the ease of creating dashboards in the X5 updates. We understand your frustration with the cumbersome settings changes and we are actively working to streamline the process. Your input helps us to prioritize improvements that will benefit our users.