--- title: Emailgistics Reviews meta\_title: 'Emailgistics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 52 reviews by the users' company size, role or industry to find out how Emailgistics works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 52 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Emailgistics Reviews & Product Details Visit Website Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency. * * * Product Website Emailgistics Seller [Emailgistics](https://www.g2.com/sellers/emailgistics) Discussions [Emailgistics Community](https://www.g2.com/products/emailgistics/discuss) Languages Supported English Solution Type All-in-One Overview by Emma Fairgrieve Show More ## Pricing Pricing provided by Emailgistics. ### Starter $11.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/emailgistics/pricing) ## Emailgistics Integrations (4) What do users say about integrations? Verified by Emailgistics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure ](https://www.g2.com/products/microsoft-microsoft-azure/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More AN Verified User in Industrial Automation 5/20/2026 "Great support - quick, smart and thorough!" 5/5 What do you like best about Emailgistics? We are a small group of order-entry/purchasing agents that handle many functions in the business and deal with lots of outside sales reps, factories and other service organizations. The ability to schedule our availability as well as organize all of the many emails that we get is hugely helpful. Gone are the days of redundant messages going to multiple agents and duplicating efforts. We also love the way we can view the history of any message as it traverses through the group - including the entire email thread and the many responses from different users. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? We're new users - will let you know if we find anything, but we dislike nothing so far! Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Organization of information and efforts - allows us to use our time more efficiently and find all the info in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Dean P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean P.") DP Dean P. Small-Business (50 or fewer emp.) 6/23/2026 "Effortless Email Management with High Team Accountability" 5/5 What do you like best about Emailgistics? I really appreciate how Emailgistics makes it very easy for tracking threads, so we're not always having to reassign and say who was taking care of an email. The automatic feature is great because it knows who is handling what, and I love the tagging feature, which helps us understand what our workload looks like. The team enjoys the metrics Emailgistics provides, which brings visibility and drives accountability. Plus, the initial setup was very easy for us. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? Nothing at this point Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Emailgistics helps us route emails from a shared inbox to the correct person, brings visibility which drives accountability, and provides valuable metrics. It makes tracking threads easy and eliminates the need for a traffic cop. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-13001649/official_response/edit) Hi Dean, thanks so much for the thoughtful review. It's great to hear the automatic assignment is doing exactly what it should, taking the "who's got this one" guesswork out of your shared inbox so nobody has to play traffic cop. We're really glad the tagging and metrics are giving your team that clearer picture of workload and accountability too. That visibility is one of the things we care most about getting right. If there's ever anything you'd like to get more out of, whether it's reporting, routing rules, or anything else, our team is happy to help at customersuccess@emailgistics.com. Thanks again for taking the time, and for being a great customer to work with. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 4/14/2026 "Efficient Inbox Management with Customizable Rules, Needs Improved Scheduling" 4.5/5 What do you like best about Emailgistics? I appreciate the ability to easily customize rules in Emailgistics. I can quickly create rules to tag new emails by domain and route them to specific agents who have the skills needed for that type of inquiry. It also helps us to route and tag inquiries as they come in, and I like the basic dashboards and reporting features. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? I work for an after hours team, which has a varied schedule and ad hoc users that come in to help us from time to time. Emailgistics is set up to work best with a set schedule by user. Since we aren't really able to customize any of the schedule settings to work with how our team operates, we can't use all of the benefits available to other users in the Emailgistics platform. More development in this area would be greatly appreciated. It was a little complicated since our team is different than the other client profiles in the Emailgistics account portfolio. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Emailgistics helps us manage a shared inbox by routing and tagging inquiries, and offers basic dashboards and reporting. I can customize rules to quickly route emails to the right agents based on their skills. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-12627691/official_response/edit) Thank you for sharing your positive experience with our customizable rules and routing features. We understand the limitations you've encountered with scheduling and ad hoc user support. Your feedback about the need for more flexibility in scheduling settings for different team profiles is valuable, keep a look out in the near future as we are making changes to the user schedule that align with this pain point you are experiancing. if you would like to discuss this more, please reach out to me and ill be happy to go over it with you, rick@emailgistics.com. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Consumer Services 3/26/2026 "From Inbox Chaos to Operational Clarity" 5/5 What do you like best about Emailgistics? What I like best about Emailgistics is the reporting, user experience, and how simple and intuitive it is to use. It’s rare to find a tool that has this many features while still feeling easy and not overwhelming. The reporting gives us real visibility into our inbox, workloads, and response times, which we didn’t have before. The interface is clean and straightforward, so adoption across the team was quick and seamless. Most importantly, the features are actually usable. Nothing feels overly complicated or unnecessary. It solves real problems in a practical way, which has made a huge difference in how we manage a high-volume shared inbox. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? Honestly, nothing significant comes to mind. The platform has been very intuitive and has worked exactly as expected for our team. If anything, we’re still exploring more of the reporting and features as we continue to scale our use of it. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Emailgistics solved our biggest operational challenge: managing a high-volume shared inbox with no clear ownership, visibility, or accountability. We were handling 1,400 to 1,500 emails per day, and before Emailgistics, the only way we tried to keep up was by adding more people, which wasn’t sustainable. With Emailgistics, we now have clear assignment of emails, balanced workload across the team, and full visibility into response times and inbox performance. Nothing falls through the cracks, and we can proactively manage the work instead of constantly reacting. The benefit has been significant. We’ve improved efficiency, reduced internal chaos, and avoided the need to continue increasing headcount just to manage email volume. It’s also freed up time for me and my team to focus on higher-value work and strategic priorities, including expanding access to language services for the communities we support. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-12551171/official_response/edit) Thank you for sharing your positive experience with Emailgistics. We're glad to hear that the platform's intuitive interface and practical features have helped in managing your high-volume shared inbox effectively. Current UserValidated ReviewerSource: In-app LN Leon N. Hire Manager Enterprise (\> 1000 emp.) 12/18/2025 "It's a Game Changer" 5/5 What do you like best about Emailgistics? Simply put, it's been a game-changer for our team. From the get-go, the efficiency improvements have been remarkable. The way Emailgistics organises and prioritises emails has streamlined our workflow and saved us countless hours that we would have otherwise spent sorting through our inboxes. The software's intuitive design and user-friendly interface have made implementation straight forward and it's incredibly easy for everyone to get on board and start reaping the benefits immediately. One of the standout features has been the ability to automate email assignments and track responses. This has not only reduced the manual workload but also ensured that no email slips through the cracks, enhancing our overall responsiveness and customer satisfaction. Moreover, the detailed analytics and reporting tools have provided valuable insights into our email handling processes, enabling us to identify areas for further improvement and optimise our performance continuously. Emailgistics provide excellent customer support, with a team available at all times to advise on how best to use the software. Emailgistics has significantly boosted our productivity and efficiency, and I couldn't be more pleased with the results. I highly recommend it to any team looking to enhance their email management capabilities. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? Nothing so far, Emailgistics has managed to easily deliver on everything we hoped for and then plenty of extras we never knew we needed. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? It allocates work to our team members, removing the need for a person to do this task manually each day. It gives our customers and instant response and a unique reference they can quote when discussing their request, this is improving the overall customer experience. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-12114314/official_response/edit) We are thrilled to hear that Emailgistics has had such a positive impact on your team's efficiency and productivity. It's great to know that our software's intuitive design and automation features have streamlined your workflow and enhanced your overall responsiveness. We appreciate your recommendation and are committed to providing excellent customer support to ensure you continue to benefit from Emailgistics. Current UserValidated ReviewerSource: Organic ![Ritvars P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritvars P.") RP Ritvars P. Sales support team lead Small-Business (50 or fewer emp.) 3/17/2025 "very good tool that has increased transparency and efficiency of our team" 5/5 What do you like best about Emailgistics? It helps us organize and split the tasks better and more effectively. Also, tracking of activities and reporting are very cool and good features Review collected by and hosted on G2.com. What do you dislike about Emailgistics? The possibility of archiving multiple messages would be nice, and the option of having snoozed subfolders for each team member separately would help. Current method of snoozing is not that easy for tracking. AI tools could be improved as well I think, but I need to learn a bit more about them before I can make valuable suggestions. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Assigning tasks automatically – reduces errors and helps tracking who has done what and in what time period Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-10948746/official_response/edit) Hi Ritvars, We're glad to hear that Emailgistics has helped increase transparency and efficiency for your team. We appreciate your feedback about archiving multiple messages and snoozed subfolders, I've already gone ahead and brought this up to our product team, and we will be looking further into this and hopefully it will be available in a future relase! 4/15/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Susan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan A.") SA Susan A. Small-Business (50 or fewer emp.) 4/14/2026 "Efficient Email Routing, Slightly Slower Speed" 4.5/5 What do you like best about Emailgistics? I like that Emailgistics keeps all of the emails organized. It's really helpful that all of the emails are routed to the appropriate person. The initial setup was pretty easy, which made transitioning to using it smoother. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? The speed is slower than the legacy product, Emailtopia. When you archive or move an email it takes seconds to do whereas before it used to be more instantaneous. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Emailgistics routes emails to the right customer service reps sharing the same inbox, keeping all emails organized. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-12627917/official_response/edit) Thank you for sharing your positive experience with Emailgistics. We're pleased to hear that the initial setup was smooth for you and that it has been helpful in organizing your emails. We apologize for any inconvenience caused by the slower speed, please reach out to support@emailgistics.com if the slowness issue continues in the mailbox, our team will be happy to assist in assuring this doesnt continue to happen. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 6/23/2026 "Organized Shared Mailbox Email Distribution That Keeps Workloads Balancedd" 5/5 What do you like best about Emailgistics? It’s great for distributing emails in a shared mailbox so the workload stays balanced. Everything feels very organized, and finding specific emails using the Conversation ID is especially convenient. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? Once emails are removed from the shared mailbox, they’re no longer viewable. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? It solved disorganized emails and duplicating orders. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-13001068/official_response/edit) Hi there, thanks for taking the time to review Emailgistics. It's great to hear that the email distribution is keeping your workload balanced, and that the Conversation ID makes finding specific threads easy. That kind of organization is exactly what we're built for. On emails no longer being viewable once they leave the shared mailbox, there's an important distinction worth sharing. Emailgistics doesn't remove emails from your mailbox. Where an email lives, and whether it's permanently deleted, is controlled on the Microsoft 365 side rather than by Emailgistics. If an email is permanently deleted in Outlook, that's an Outlook behaviour and it applies regardless of Emailgistics. If the goal is to keep finished emails out of the active view but still accessible, the approach we'd recommend is using the Emailgistics archive option. That moves completed emails into the archive folder of the shared mailbox, so they stay searchable and viewable instead of cluttering the team folder. We'd love to understand your exact workflow so we can point you to the right setup. Please reach out to us at customersuccess@emailgistics.com and we'll walk through it with you. Thanks again for the review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Mid-Market (51-1000 emp.) 6/23/2026 "Great Email Conversation Tracking, but Missing Real-Time Updates, Templates, and Signatures" 2.5/5 What do you like best about Emailgistics? tracking of emails that helps see all customer conversations Review collected by and hosted on G2.com. What do you dislike about Emailgistics? no real-time tracking and no ability to use templates or individual signatures. this is likely because of lack of the v3 plugin Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? Being able to track correspondence with customers and have a chronological record of all communications. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-13001262/official_response/edit) Hi there, thanks for taking the time to share your thoughts. It's good to hear that tracking conversations and keeping a chronological record of customer correspondence has been useful for your team. One clarification on templates: they're available in both the V2 and V3 add-in, so you can start using them right away. They just need to be set up in the Admin Centre first, and then your team will see them in Outlook. I've linked our intro to templates lesson here to walk you through it. On real-time tracking, Emailgistics reporting gives you live insight into mailbox activity, including response times, time to close, current open emails and much more. The live Dashboard updates every minute, so you get real-time metrics as your team works. We'd be glad to help you get both templates and the Dashboard set up on your end. Just email us at customersuccess@emailgistics.com and we'll take care of it. Thanks again for the review, and I hope we can connect soon. [See how Emailgistics improved](https://emailgistics.com/learning-centre/mailbox-administration-and-workflow-configuration/intro-to-templates) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") AM Verified User in Machinery Small-Business (50 or fewer emp.) 1/22/2026 "I Can See the Potential" 4/5 What do you like best about Emailgistics? I like the ability to have more visibility of emails. It enables us to be able to easily provide coverage in the absence of a team member. I also like the ability to develop KPI's with the use of the dashboard. This enables to better understand the needs of our business. Review collected by and hosted on G2.com. What do you dislike about Emailgistics? I don’t like the setup process. Given the large number of accounts we have and the complexity of how they’re managed, it takes an excessive amount of time to set up the rules so they filter to the appropriate party. This likely wouldn’t be as much of an issue for a company with fewer customers, or for teams whose account handling is more straightforward. For us, I can easily see it taking months before it’s operating as intended and serving its intended purpose. Review collected by and hosted on G2.com. What problems is Emailgistics solving and how is that benefiting you? With Emailgistics, we no longer need access to every employee’s mailbox in the department just to provide backup coverage. Our customers now email one central location, which makes it much easier for us to support each other when someone is absent or overwhelmed. It also allows us to finally put some KPIs in place. With the ability to run reports and review the dashboard, we’ll have a clearer understanding of how quickly we turn around our different types of emails. Review collected by and hosted on G2.com. Show More Response from Richard Gratto of Emailgistics [Editedit](https://www.g2.com/survey_responses/emailgistics-review-12247016/official_response/edit) Thank you for sharing your feedback! We're glad to hear that Emailgistics is providing you with more visibility of emails and helping you develop KPIs. We understand your concerns about the setup process and we're constantly working to improve the user experience. We appreciate your patience as we strive to make the setup process more efficient for all our customers. Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Emailgistics. ### Starter $11.00 Per Month ### Pro $26.00 Per Month ### Enterprise $46.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/emailgistics/pricing) ##### ##### Emailgistics Features Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Sorting & Filtering Attachment Search Tags Predefined Rules Integrations Microsoft Outlook Integration [ View More Features ](https://www.g2.com/products/emailgistics/features) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/emailgistics/competitors/alternatives) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Workflow Management](https://www.g2.com/categories/workflow-management)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Adobe consultants have experience building UTM tagging models and multi-region attribution frameworks for enterprise marketing teams?](https://www.g2.com/discussions/which-adobe-consultants-have-experience-building-utm-tagging-models-and-multi-region-attribution-frameworks-for-enterprise-marketing-teams)[Top tools for collaborative recruitment workflows](https://www.g2.com/discussions/top-tools-for-collaborative-recruitment-workflows)[What mobile app debugging tools maintain simulator reliability when testing complex features?](https://www.g2.com/discussions/what-mobile-app-debugging-tools-maintain-simulator-reliability-when-testing-complex-features) [What's the top bot software for enhancing client engagement](https://www.g2.com/discussions/what-s-the-top-bot-software-for-enhancing-client-engagement)[Best cloud-based CRM for service industry](https://www.g2.com/discussions/crm-best-cloud-based-crm-for-service-industry)[Pros and Cons Details](https://www.g2.com/products/emailgistics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)