Zach G.
ZG
Zach G.
Service Manager
Small-Business (50 or fewer emp.)
"Review"
5/5
What do you like best about Emailgistics?

The ease of looking up conversation history. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I don't currently have anything to state that I dislike. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Thank you for sharing your positive experience with our conversation history feature. We're thrilled to hear that it's benefiting your support group.

Shawn S.
SS
Shawn S.
Nations Sales Team Lead
Mid-Market (51-1000 emp.)
"Its all about finding stuff"
4.5/5
What do you like best about Emailgistics?

I just recently had to look for a certain group of emails that several people handle. Because it was all in emailgistics i was able to find all the information no matter if I was the original person to work it or not. It really is about managing large amounts of emails that many people need access to. It streamlined our process a lot. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I personally have not had any issues with it. Once it was set up for me and my team. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Hi Shawn, Thank you for sharing your positive experience with Emailgistics! We are delighted to hear that our platform has helped streamline your email management process and made it easier for multiple users to access and handle emails efficiently.

We are glad to know that you have not encountered any issues with Emailgistics since the setup. If you ever have any questions or need assistance in the future, please feel free to reach out to our customer support team.

We appreciate your feedback and are committed to providing you with a seamless email management solution. Thank you for choosing Emailgistics!

Verified User in Non-Profit Organization Management
EN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Emailgistics solved a real business problem for us"
4.5/5
What do you like best about Emailgistics?

Emailgistics solved a real business problem for us by improving our ability to manage a large number of client specific inboxes. The visibility and reporting across multiple email addresses is critical. Customer support was excellent and helped us work through the challenges we encountered during set-up. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I'm not a day-to-day user, but I don't have anything specific that I dislike. Review collected by and hosted on G2.com.

Verified User in Printing
UP
Verified User in Printing
Small-Business (50 or fewer emp.)
"Great Help To Workflow!"
5/5
What do you like best about Emailgistics?

Emailgistics is a huge help with our workflow. It allows us to divide the workload equally, which allows us to get orders processed efficiently. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Have not come across any downside yet. It has been working great for us. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Thank you for your fantastic review! We're thrilled to hear that Emailgistics has been a game-changer for your workflow, helping to evenly distribute workload and streamline order processing. It’s great to know that our solution is providing both efficiency and visibility for your team.

We’re also happy to hear that you haven’t encountered any downsides—our team is always working to ensure a smooth and seamless experience. If you ever have any questions or feedback, we’d love to hear from you!

Thanks again for sharing your experience, and we look forward to continuing to support your team.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Balancing Workflow & Creating Order in Shared Inbox"
4.5/5
What do you like best about Emailgistics?

Auto load balancing email assignment. Fair price. Reports Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Cant think of anything. We havnt had any issues so far Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Thank you for your positive review! We're so glad to hear that Emailgistics' auto load balancing email assignment feature is helping streamline your workflows. It’s also great to know that you’re finding value in the reporting features and appreciate the fair pricing.

We’re thrilled that Emailgistics is solving the issue of multiple team members working on the same email by automating assignments, allowing your team to work more efficiently and avoid unnecessary overlaps. We appreciate you sharing your experience, and we're always here if you need any support moving forward!

RS
ryan s.
Operations
Small-Business (50 or fewer emp.)
"Love Emailgistics"
5/5
What do you like best about Emailgistics?

Great for keeping emails sorted between our 12 CSR team! Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

maybe a way to prevent unintentional dragging of folders and emails. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Thanks so much for the kind words, Ryan!

We’re so glad to hear that Emailgistics is helping your 12-person CSR team stay organized and in control of a high email volume each day—that’s exactly what we designed it for! It’s great to know it’s making a difference in keeping things sorted and manageable for your team.

We really appreciate the feedback about preventing unintentional folder or email dragging. While this action typically falls within the Outlook interface itself, we understand how frustrating it can be and we’re always looking for ways to improve the overall user experience. We’ll be sure to pass this along to our product team for further review.

Thanks again for taking the time to share your experience—we’re proud to be part of your workflow! If you ever need anything, feel free to reach out to us at support@emailgistics.com.

—The Emailgistics Team

James E.
JE
James E.
Business Analyst
Mid-Market (51-1000 emp.)
"A great way to asses demand and ensure that customer wow!"
4.5/5
What do you like best about Emailgistics?

it lets us truly put the customer response first in all our customer facing teams, lets us deep dive into the service we offer and be more efficient with staff resourcing due to the rules we can create. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

shame that admin loose reporting if not in group inbox anymore Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Hi James,

Thank you for your thoughtful review of Emailgistics! We're thrilled to hear that our solution has helped you gain deeper insights into your service and that our mail flow rules have been valuable for staff resourcing. You've done an excellent job implementing Emailgistics within your teams, and we’re excited to see how you continue to build on it.

We’ve reached out regarding your reporting access and will work with you to ensure you can maintain access even when you’re not a member of the mailbox.

Thanks again! If you ever need anything, don’t hesitate to reach out to support@emailgistics.com or your account manager.

Grant J.
GJ
Grant J.
Grant Joiner
Small-Business (50 or fewer emp.)
"Been using Emailgistics or over 4 years now and cannot fault the service they provide"
4.5/5
What do you like best about Emailgistics?

The dashboard for reporting and the ease of use Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Currently I have not found anything that I can fault Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Thank you so much for the amazing review, Grant!

We’re incredibly grateful for your continued support over the past four years—it means a lot to us. It's fantastic to hear that you’re finding value in the dashboard and ease of use, and that Emailgistics is helping streamline email management across your teams and locations.

We’re especially happy to hear there’s nothing you can fault—that’s the best kind of feedback! Of course, if anything ever does come up or if you have suggestions down the line, our team is always here and happy to help. Just reach out to us anytime at support@emailgistics.com.

Thanks again for being such a loyal user—we truly appreciate it!

—The Emailgistics Team

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Helpful tool, I recommend"
4.5/5
What do you like best about Emailgistics?

response time tracking, customer journey history, performance management, live dashboards, email template options, Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

nothing that i can think of as no issues so far Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

Thank you for recommending Emailgistics! We're thrilled to hear that you are enjoying the various features we offer, such as response time tracking, customer journey history, and more. It's great to know that Emailgistics is helping you with email monitoring, quality, compliance, and workload management for your team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you every step of the way.

Andy B.
AB
Andy B.
Customer Support Team Leader
Small-Business (50 or fewer emp.)
"Emailgistics The Inbox Life Saver"
5/5
What do you like best about Emailgistics?

What can I say, the whole package is amazing. Being incorporated into Outlook is a big thing, not having to log in to a new system. It's all there in front of you.

Rules are so simple, having certain members of the team being assigned emails from customers they look after has been a big help.

My customer support team started using it first and with the successes we rolled it out to another business area and there could soon possibly be a third.

Lastly, the Emailgistics Team is a massive help, always on hand being very kind and polite. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

As of yet, I have not found anything I dislike about Emailgistics. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics
Edit edit

We're thrilled to hear that you find Emailgistics to be amazing and that it has been a big help for your customer support team. We're glad that the integration with Outlook and the simplicity of the rules have been beneficial for your team. Our support team is dedicated to providing excellent service, and we're happy to hear that they have been helpful to you.