Hi Jodi, Thank you so much for the detailed and thoughtful review! We're thrilled to hear how Emailgistics has helped you improve workflows, customer response times, and visibility into team workloads. It’s especially rewarding to know that the structure we provide around email management still allows for a personal touch without the rigidity of ticket numbers—that’s exactly what we strive for!

We really appreciate you sharing your experience around the learning curve. You're right—thinking like the inbox can be a shift, especially when moving away from traditional email habits. We understand that conversations being picked back up by customers (sometimes in unpredictable ways!) can introduce some complexity, and we’re always working on resources and best practices to help teams navigate these real-world scenarios more easily. If your team ever needs training refreshers or guidance, we’re here to help!

It’s inspiring to hear how your team supports the healthcare community and how critical it is to respond quickly and accurately. Knowing that Emailgistics is helping you avoid dropped messages, speed up responses, and capture important context is exactly the kind of impact we hope to have.

As always, if you have questions or ideas—or if we can support your team in any way—please feel free to reach out to us at support@emailgistics.com.

Thanks again for your trust and for being such a thoughtful partner!

Thank you for sharing your positive experience with Emailgistics. We're happy to hear that the delegation feature has made your schedule more open for development. We're also pleased to hear that Abdalla provided you with amazing customer service (Abdalla is a rock star). We understand your feedback about the disbursement of emails and will continue to work on enhancing the system for a smoother process.

Hi Justin, We're delighted to hear that Emailgistics has been a game changer for your team! It's great to know that the system has helped to streamline your email processes and improve your sales quoting turnaround time.

Thank you so much for the thoughtful and detailed review!

We're thrilled to hear that Emailgistics has become such a seamless and reliable part of your team's workflow. It's incredibly rewarding to know that our solution is helping you manage high volumes of communication while keeping things organized and efficient. That "invisible layer of efficiency" you described is exactly what we aim to deliver—so it’s wonderful to hear it's hitting the mark for you.

We also appreciate your feedback regarding support on the basic tier. While we do strive to make the platform as self-sufficient and low-maintenance as possible, we understand the importance of readily available assistance when unexpected issues arise. Your input helps us continue improving the experience for all users, and we’ll certainly take this into account as we evolve our support offerings.

If you ever need anything or run into an issue, please don’t hesitate to reach out to us at support@emailgistics.com—we’re always happy to help. While our Conversation History feature for email tracking is available in the Pro tier, our team is still here to assist if you're experiencing missing emails or any unexpected system hiccups. Your success is our priority, and we’re here to support you however we can. No matter the plan/tier you are on.

—The Emailgistics Team

Thank you so much for the great review Matt! We're excited to hear that Emailgistics has become such a valuable part of your team's workflow and that it's helping you boost productivity and streamline your inbox management. It's always great to hear when setup goes smoothly and teams are able to hit the ground running!

Regarding your feedback on availability reporting—you're absolutely right that accurate data depends on keeping user availability up to date. To help with this, we recommend using our User Schedules feature, which allows you to automate each team member’s availability based on a recurring schedule. This reduces the need for manual check-ins and helps ensure that your reporting stays accurate.

You can learn how to set this up here: https://emailgistics.com/learning-centre/lesson/setting-and-modifying-user-availability-and-schedule/

Thanks again for taking the time to share your experience—and if you ever need assistance or have more feedback, don’t hesitate to reach out to us at support@emailgistics.com. We're always happy to help!

Thank you for the kind words! We're thrilled to hear that Emailgistics is helping your team manage customer inquiries more effectively. The platform was built to streamline email distribution and support faster response times, so it's great to know it's making a positive impact on your Customer Care operations.

We appreciate your patience during the initial setup—integrations can sometimes be a bit tricky, but we're glad we could work through it together. It's great to see everything running smoothly now and your team getting real value from the tool!

If you ever need anything or have feedback to share, please don’t hesitate to reach out to our team at support@emailgistics.com—we’re always here to help.

Thank you for sharing your positive experience with Emailgistics! We're thrilled to hear that you find the tool easy to use and effective in managing your shared mailbox. We understand that the implementation process can sometimes be challenging, but we're glad to hear that our customer support team was patient and helpful.

It's great to know that Emailgistics is helping you manage the flow of emails efficiently, especially during events with a large number of attendees. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to support you every step of the way.

Hi Courtney,

Thank you so much for your thoughtful review — we're thrilled to hear you find Emailgistics intuitive and customizable, and that our support team has made a positive impression!

I really appreciate your honesty around the areas where you'd like to see improvements. I'd love the opportunity to connect with you directly to better understand your use case. Some of your concerns may already be addressed by existing features, and if not, we’re always looking for valuable feedback to help guide future enhancements.

Please feel free to reach out to me at rick@emailgistics.com — I’d be happy to walk through what’s possible today and explore ways we can support your team even better.

Thanks again for being part of the Emailgistics community!

Thank you for sharing your positive experience with Emailgistics. We're pleased to hear that our email routing automation and Outlook Add-In have been valuable to your team. We understand the inconvenience of requiring an Office 365 admin for certain tasks and will explore ways to address this in the future.