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AN

Verified User in Information Technology and Services

4/17/2026

"The Type A Holy Grail"

5/5

What do you like best about Emailgistics?

Everything about it... A dream come true Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Absolutely nothing. I LOVE Emailgistics! Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

Emailgistics has completely transformed our workflow by finally solving our service ticketing issues; before Emailgistics, we were drowning in a chaotic mailbox where things got lost or duplicated, but now every single request is tracked, assigned, and organized perfectly, turning our previous struggle into a seamless system that provides total accountability for our service team. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for your glowing review! We are thrilled to hear that Emailgistics has been a dream come true for you and has completely transformed your workflow. It's fantastic to know that our solution has provided you with a seamless system and improved accountability for your team. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help and support you every step of the way.

CF

Connor F.

1/28/2026

"Effortless Email Management with Stellar Support"

5/5

What do you like best about Emailgistics?

I use Emailgistics to route emails for Fieldpiece, a company that sells HVAC testing equipment, and I'm very impressed with Rick's technical knowledge of the platform and the new AI features. I love the customer service that Zach provides, especially with our biweekly calls, and the tool itself. The assignment and rules tabs are great; they let me know easily how to run the software. Managing accounts with Emailgistics is very easy, it's on fire. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

N/A! Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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We're so pleased to hear that you find Emailgistics easy to use and that it's helping you streamline and optimize your department. We appreciate your kind words about Rick's technical knowledge and the customer service provided by Zach. Thank you for sharing your experience!

JG

Jak G.

Member Board of Directors

Mid-Market (51-1000 emp.)

7/30/2025

"Emailgistics - a life saver and one of a kind product."

5/5

What do you like best about Emailgistics?

Emailgistics is for any teams that is overwhelmed managing emails, overseeing productivity, and meeting SLA requirements. It took us a good amount of work to find Emailgistics but we are very glad we did. It's given much order to the email chaos and we are looking forward to rolling this product out across several other departments within our organization. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Difficult to point to anything that's within Emailgistics control. The only thing that's proven challenging is changing our own habits and workflow to ensure we are making the most of their platform. Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

We had such a hard time keeping track of who was handling which email within our team and the constant concerns of things not being handled. It's been a pleasure working with Emailigsitc and giving us peace of mind that emails are being addressed and providing insights into our productivity. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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We're thrilled to hear that Emailgistics has been a life saver for your team and that it's bringing order to your email chaos. Thank you for sharing your positive experience!

JK

Jeanetta K.

Customer Account Supervisor

Mid-Market (51-1000 emp.)

7/15/2025

"Game changer! No more monitoring and manually dispersing emails when a Team Member is out of office!"

4.5/5

What do you like best about Emailgistics?

We no longer have to monitor and manually disperse emails when a Team Member is out. Emailgistics assigns emails equally to a designated back-up Team and will assign emails within a conversation to the person it was originally assigned to. You can track the history of an email and easily re-assign them if needed. We are confident our customers are being taken care of when someone is out of office. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

There really isn't anything to dislike. We are not a Call Center so there are things within the program we don't use. I just know it was a game changer for us! Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Hi Jeanetta,

Thank you so much for the fantastic review — we’re thrilled to hear that Emailgistics has been a game changer for your team!

It’s great to know that features like automatic assignment and conversation tracking have helped eliminate the need for manual email monitoring, especially when team members are out of office. That’s exactly the type of impact we strive to deliver!

Even if you're not using every feature, it's wonderful to hear that Emailgistics has fit so well into your workflow. If your needs ever evolve or you're curious about what else the platform can do, we’d be happy to explore that with you.

Thanks again for taking the time to share your experience — we truly appreciate it!

AW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

4/14/2026

"Very User-Friendly and Efficient—A Great Tool"

4.5/5

What do you like best about Emailgistics?

Very user friendly and efficient. Great tool Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Have had a few mailbox syncing issues but are easily fixed Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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We appreciate your review! It's great to hear that you find Emailgistics user-friendly and efficient. We apologize for any mailbox syncing issues, but we're glad they were easily fixed. We're pleased to hear that Emailgistics is helping with your email workflow and improving efficiency.

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/29/2025

"Complete Email Inbox Revolution"

5/5

What do you like best about Emailgistics?

The change between our previous way of handling emails and using Emailgistics is night and day. It allows us for the first time to get automatic alerts for old emails and allows us to track productivity of our staff. Everyone who primarily uses email is now using it daily, and its template feature allows us to go through the inbox and handle simple emails quicker than ever. Having it integrated into Microsoft Outlook allows us to only have to somewhat adapt to a new system of doing things, speeding up utilization of the Emailgistics system. The customer support of the Emailgistics team is always helpful and super quick to address any questions we have. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

The only thing that is a little frustrating is the number of rules needed if you have a fair number of aliases, but their customer support mentioned a feature that might shortly help us fix that! Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

Before we had to go into every inbox to check its volume each day, moving people between mailboxes daily, and we had no way to count how many emails we responded to. Now, not only do all emails get automatically assigned in a round-robin fashion, we can easily track the most used aliases and total volume we deal with daily. Additionally, the automatic alerts that can be set up to notify people on aged unassigned or un-responded to emails will be a game changer. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your feedback! We understand the frustration with the number of rules needed for aliases, but we're constantly working on improving our features to better meet our customers' needs. We appreciate your patience and understanding.

FK

Falecia K.

Manager, Project Support Servcies

Mid-Market (51-1000 emp.)

7/14/2025

"EmailGISTICS is great 😊"

5/5

What do you like best about Emailgistics?

Our group used to be 10 business days behind on email responses. We were relying on an inefficient distribution list for 12 people, which meant every incoming email required someone to reply “I got this” to avoid duplicate work—leading to even more clutter.

We had tried a shared mailbox before, but it kept crashing every two weeks due to our high email volume and user traffic.

Since switching to EmailGISTICS, everything has changed. It removed all the manual steps we were juggling, and the shared mailbox no longer crashes thanks to its archiving system. We can now:

- Route emails to specific folders using keyword triggers

- Set limits so folders aren’t overwhelming

- Prioritize urgent messages

- Assign tasks clearly without extra back-and-forth

Our response time is now same-day. Customer service is super fast and helpful. Since we were already useing Microsoft for emails the integration & implementation was an easy change for our group. EmailGISTICS has been a game-changer for our team, and we’re actively recommending it to other departments within the company. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

Currently it does not show how many back and forth emails we do on an average and that would be a helpful metric. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Hi Falecia,

Thank you so much for your thoughtful review and kind words — we’re thrilled to hear that Emailgistics has made such a positive impact on your team's workflow and response times!

It’s incredibly rewarding to know that we’ve helped eliminate the manual inefficiencies of your previous setup and improved your ability to manage high email volumes without the crashes and clutter. Hearing that your response time has gone from 10 days to same-day is exactly the kind of transformation we aim to deliver. We're especially happy that our Microsoft 365 integration made your transition smooth and straightforward.

We also really appreciate your feedback regarding email thread tracking. That’s a valuable metric, and we’ve noted your suggestion for future product enhancements. Input like yours helps us prioritize features that matter most to our users.

Thank you again for recommending Emailgistics across your organization — we're here to support you every step of the way as you continue growing with us!

JP

Jenna P.

Administrative Operations Supervisor - Pacific

Small-Business (50 or fewer emp.)

7/17/2025

"Emailgistics and Organizing"

5/5

What do you like best about Emailgistics?

We sought out a program that could help distribute work across all of our employees, and were recommended Emailgistics, as it easily added to our current Outlook. It has definitely helped create an efficient and simple way to keep workload even across the board and also give us the ability to track data based on emails in / out. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I wish there were more ways to pull individual data, as there are some detailed numbers for each employee that we are unable to see the breakdown of. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Hi Jenna,

Thank you for the kind review! We’re so glad to hear that Emailgistics has helped streamline your team’s workflow and create a more efficient and balanced workload across your employees — that’s exactly what we aim for.

I also appreciate your feedback on individual reporting. We actually have some advanced reporting capabilities, including user-level drill downs and a Reporting API, that may help provide the deeper insights you’re looking for.

I’d love to connect and walk you through what’s available and how it might support your goals. Feel free to reach out to me directly at rick@emailgistics.com — happy to chat anytime!

Thanks again for sharing your experience!

AL

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

7/11/2025

"Helpful tool"

3/5

What do you like best about Emailgistics?

I like that it has been able to distribute emails evenly amoung my team. We had issues before with team members picking and choosing "easier" emails or cherry picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choise but to work emails in the order they come in and are exposed to a broad range of knowledge and situations. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

I would like to see the reporting feature be much more customizable. There is some data that we are simply not able to see. I'd like to be able to see more graphs of our customers data so we can see more about which customers our turning over our quotes to pickups, which customers are emailing constantly and not booking with us, etc. Right now, I can not see that data with out manipulating an excel spreadsheet and even then its not great. I'd also like the actual features of emailgistics to be more customizable. For example, I'd like to be able to turn off the ability to reassign emails for some of my team or restrict their ability to assign emails to certain people. I'd like to be able to get an alert every time something was reassigned as well so I can see when my team is not doing the email they were assigned and look into why. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your experience and for highlighting how Emailgistics has helped improve fairness and knowledge-sharing across your team — that’s exactly the kind of operational impact we strive for. It’s great to hear that your team is now working more collaboratively and building broader expertise thanks to structured email distribution.

We also appreciate your honest feedback regarding reporting and feature customization. While our built-in reporting offers key metrics like volume and response time, we understand that every team has unique needs when it comes to deeper data analysis.

To support this, Emailgistics offers a Reporting API, which allows you to pull raw data into your own BI tools (such as Power BI) and create custom dashboards. This could give you exactly the insight you're looking for — like conversion tracking from quotes to pickups, or identifying frequent email senders who aren’t converting. If you'd like to explore this further or discuss ways to build workflows that better fit your team’s structure, our team would be happy to help.

Feel free to reach out to us at customersuccess@emailgistics.com — we’re here to help you achieve your goals.

Thanks again for your thoughtful review and for helping us grow!

AF

Verified User in Furniture

Mid-Market (51-1000 emp.)

7/10/2025

"Easy to Use and Keeps Users in Outlook"

5/5

What do you like best about Emailgistics?

Emailgistics is easy to integrate with Outlook - no new program for users to learn. I love that users have access to all emails received to the shared mailbox. This is very helpful when team users need to cover each other. It is seemless for the customer. Customer Support is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Emailgistics?

We would like to have more custom reporting options. As an admin only, it would be so helpful to just be able to open the admin module from the add-in icon rather than having to click on an Emailgistics mailbox & email. Review collected by and hosted on G2.com.

What problems is Emailgistics solving and how is that benefiting you?

We've been able to eliminate multiple email distribution lists by converting them to Emailgistics. This alone leads to increased productivity just from the fact that every user doesn't have to read every message, then decide whether they have to respond. Most importantly, though, being able to have cross coverage, auto-assign incoming messages and good reporting allows our team to focus on providing the best customer experience rather than who is doing what. Review collected by and hosted on G2.com.

Response from Richard Gratto of Emailgistics

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Thank you for sharing your positive experience with Emailgistics! We're thrilled to hear that you find it easy to integrate with Outlook and that it helps your team stay organized with shared mailboxes. We appreciate your feedback on the custom reporting options and the admin module accessibility. If you would like to reach out to customersuccess@emailgistics.com, Id be happy to provide an easy quick way to access the admin center wihtout clicking on an emailgistics message.

We'll definitely take your suggestions into consideration for future updates. If you have any more feedback or need assistance, please feel free to reach out to our Customer Support team. We're here to help! Thank you for choosing Emailgistics to streamline your email management and enhance your team's productivity.