1. [Home](https://www.g2.com/) 2. ... 3. [Google Workspace Utilities Software](https://www.g2.com/categories/google-workspace-utilities) 4. [Email Meter Discussions](https://www.g2.com/products/email-meter/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1cca56ca304c7e5c4bf8ce2146dfae13/email-meter.png "Product Avatar Image") ](/products/email-meter/reviews) [ Email Meter ](/products/email-meter/reviews) (28)4.1/5 Email Meter is the email analytics and shared inbox reporting platform for Google Workspace and Microsoft 365. It can be hard to know what is happening in your team's email. Who is responding, how fast, what is slipping through, most teams lack this visibility. Most teams lack this visibility, Email Meter provides it, without ever reading email content. Email Meter connects to your team's mailboxes and delivers clear, actionable data, with no changes to existing workflows, available immediately after setup. Unlike a helpdesk, ticketing tool, or CRM, it works as an analytics layer on top of the inbox and the tools you already use, so your team keeps working in Gmail or Outlook while leaders get board-ready reporting. Email Meter offers a free plan to get started, with a free trial of its paid plans for larger teams. Whether managing a CS team, a shared inbox, or an enterprise-wide operation, Email Meter gives IT Managers, Directors of Operations, and Customer Success leaders the insight they need: how quickly the team responds to clients, who is overloaded, and where service quality is at risk. Key capabilities: - Email volume, response and resolution time tracking, and traffic patterns - SLA compliance with custom rules, real-time breach alerts, and automated compliance reports - Individual and team performance benchmarked against industry standards - AI-powered sentiment analysis to detect tone, urgency, and negative signals Custom dashboards with drag-and-drop widgets and flexible date-range filters - Shared inbox analytics and workload distribution - BI integration via BigQuery - Up to 2 years of historical data Common use cases: - Measuring and improving team email response times - Identifying slow replies and response bottlenecks before they affect customers - Tracking SLA compliance without switching to a helpdesk or ticketing tool - Spotting overloaded team members and rebalancing workload - Benchmarking individual and team email performance against industry standards - Giving leadership board-ready reporting on customer responsiveness Customer results: - Payday HCM reduced response times by 71%, resulting in fewer missed leads - Fujifilm Mexico cut after-hours emails by 16.5%, reducing team burnout - Entirety deployed organization-wide in 24 hours Trusted by 10,000+ teams including Carrefour, Avery Denninson, and Fujifilm. Domain-level installation. GDPR ready. ISO 27001. SOC 2 Type 2. SAML 2.0 and SSO. Verified by Google. Email Meter never reads, processes or stores the body of emails. Find out more at emailmeter.com/ Show More * * * ### 33.0 Nps Score Already have Email Meter? ### All Email Meter Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Email Meter used for? ](/discussions/what-is-email-meter-used-for) What is Email Meter used for? [ Google Workspace Utilities Software ](https://www.g2.com/tags/google-workspace-utilities-software)[ Other Email Software ](https://www.g2.com/tags/other-email-software) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Email+Meter+questions+and+get+answers+from+expert+users+in+our+Email+Meter+Discussions+section.&title=Email+Meter+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Femail-meter%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Email+Meter+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Femail-meter%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Femail-meter%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Email+Meter+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Femail-meter%2Fdiscuss%0aAsk+Email+Meter+questions+and+get+answers+from+expert+users+in+our+Email+Meter+Discussions+section.) 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