Consulting Services for Ellucian CRM Advancement

Tondro Consulting is a Salesforce implementation partner specializing exclusively in higher education and complex integrations. We help colleges and universities in the mid-market — institutions with 1,000 to 10,000 students — modernize their student information infrastructure using Salesforce as the foundation. Our core differentiator is architecting Salesforce-as-SIS, a proven approach of transforming Salesforce from just a CRM into a fully capable Student Information System. Since most institutions already use Salesforce, Tondro unlocks it as their SIS — covering Registrar, Bursar, Financial Aid, Academic Affairs, and Advancement — without requiring a new platform, a new vendor relationship, or a years-long ERP replacement project. We work with Salesforce Education Cloud, EDA and the broader Salesforce platform, meeting institutions wherever they are in their technology journey. Our 7-phase implementation methodology is grounded in a Process-Data-Culture framework, ensuring that transformations don't just go live, but that they stick. Typical go-live timeline is approximately 10 months, at a fraction of the cost of legacy SIS replacements. Our solution is a fixed-cost approach (~$800K) so budgets get set with confidence. Proven results include an 80% reduction in manual registrar work, a 2,000% increase in domestic undergraduate enrollment, and a 40% drop in help desk tickets — all delivered at San Francisco Bay University. Additional clients include Unity Environmental University, Westmont College, and Palmer College of Chiropractic. Tondro integrates Salesforce with the full higher ed technology ecosystem, including LMS platforms (Canvas, Blackboard), financial aid systems (PowerFAIDS, COD), payment processors (TouchNet, Flywire), identity management (Okta, Azure AD), transcript vendors (Parchment, NSC), and middleware layers (MuleSoft, Boomi). Tondro is also the force behind TondroAI — a suite of AI products purpose-built for higher education workflows. TondroAI Extract automates transcript intake and transfer credit evaluation, reducing manual data entry by up to 80%. TondroAI Discover audits how institutions appear in AI-generated answers across ChatGPT, Perplexity, Gemini, and other LLMs — critical as student search behavior shifts away from Google. Both products are Salesforce-native and integrate with any SIS, including Banner, Colleague, Workday, PeopleSoft, and Jenzabar. Tondro Consulting is a distributed team, headquartered in Austin, Texas and serves higher education institutions who want to embrace digital transformation in a way that works for their teams and meets them where they are. see our Salesforce AppExchnge listing for more details and reviews: https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N4V00000GpDmQUAV&legacy=true

Show More

Show Less