Encompass360 Reviews & Product Details

Senior First Mortgage and Reverse Mortgage Planner at Affordable Interest Mortgage
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Allows a mortgage company, loan officer and processor to keep all borrower information organized, easily accessible whether from your office or on the go. Great for keeping everyone in compliance with state and federal regulations with disclosing loan information to the borrowers. Greatly helps in communication with present clients or previously closed clients. Review collected by and hosted on G2.com.

What do you dislike?

Encompass can get a little complex, so companies or individual employees might forget all the things that it capable of doing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Encompass is more robust than LOS Platforms. It's a little more complex but worth overall. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Encompass has helped speed up the process of originating and disclosing loan applications. It reminds me of required disclosure dates to keep me in compliance. Helps keeps me in touch with previous clients, so that they come back to me next time they are looking for a mortgage loan. Review collected by and hosted on G2.com.

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Encompass360 Overview

What is Encompass360?

Encompass360 is a way of managing loan origination process that dramatically improves the way your business functions.

Encompass360 Details
Product Description

Encompass360 is a way of managing loan origination process that dramatically improves the way your business functions.


Seller Details
Seller
Ellie Mae
Ownership
NYSE: ELLI
Company Website
Year Founded
2000
HQ Location
Pleasanton, CA
Total Revenue (USD mm)
$360
LinkedIn® Page
www.linkedin.com
1,590 employees on LinkedIn®

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Encompass360 Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Encompass is super nice because it's the one stop hub for all things leads or profile. There are so many sections on a customer's E360 page that it's awesome to be able to get all the information in one place. Review collected by and hosted on G2.com.

What do you dislike?

It is EXTREMELY SLOW. The system does not update real time, and it also takes way too long to open. If a client calls, it takes an awkwardly long amount of time to open the program. In today's world, it should honestly be as automatic as a website. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using it to store borrower data. We've realized that it's awesome to keep so much different information on a client in ONE spot. Review collected by and hosted on G2.com.

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CCSA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that Encompass is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike?

Encompass is very slow and goes down quite a bit. It also could be more updated for diverse disclosures. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving speed issues. The benefits are that it is very adjustable to form to individual needs. Review collected by and hosted on G2.com.

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Agency Operations Manager & Financial Services Professional
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like how it keeps you organized and that there is a place to upload documents and to write notes. It is able to upload your file straight to the lender's site. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it can be slow and I cant drag documents into the efolder i need to open up to browse file. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

the benefit of having Encompass is that it has a built in underwriting service. this helps you confirm that a borrowers loan has a better chance of getting approved before sending it in to the lender Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

EllieMae is awesome at updating things in real time. The system works well. Review collected by and hosted on G2.com.

What do you dislike?

Internet connectivity issues seem to be its Achilles heel; I get errors when my signal drops out for a split second. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared for the learning curve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clear translation of the mortgage application to real results. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that everything is integrated within this one system. Credit, Rates, Contacts, Underwriting, etc. The applications that I take are synced with other CRM's and the calculations are made for me. I do everything within Encompass and it makes me look like I know what I am doing. It builds confidence in me and builds confidence with my borrower. Review collected by and hosted on G2.com.

What do you dislike?

I dislike document loading at times. Sometimes, the loading doesn't occur until after I log out and log back in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving getting people qualified to buy a home. Instead of throwing deals on the wall and seeing if they stick, I can get a definite approval using Encompass. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Encompass is easy, straightforward, great integrations with DU & LP, and the credit reporting software is awesome Review collected by and hosted on G2.com.

What do you dislike?

The system is slow. I even just got a brand new computer and it is still slow. Also, a lot of times documents don't save to the file manager which can be frustrating Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy processing for loans, user friendly setup. Smooth file flow from lo to l.p. to processor to underwriter Review collected by and hosted on G2.com.

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Underwriter
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like how literally everything we need to do our jobs is integrated....pricing/locks, AUS systems, MI certificates, tax transcripts....the best system I've used. Review collected by and hosted on G2.com.

What do you dislike?

Because it has so much to the system and includes imagine/paperless, it is so data-heavy and therefore has latency issues and lags a lot. But you just kinda get used to it... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Encompass is our lifeline...we are a mortgage company and do our entire book of business in this program. It's great to have a centralized system and not have to jump around to get our jobs done Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I picked up the use of this new software in just a matter of days. It's very user friendly, much easier then our previous software. I can't think of any draw backs in its use. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. Have been using it for approximately six months and am very please with all aspects of it's use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Anyone who uses this software should be very happy with how easy it is to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Encompass360 as part of our mortgage origination package. It is very easy and efficient to capture all the data we need in a very timely manner. Review collected by and hosted on G2.com.

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IB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

* Customer Relationship management feature

* Prospect identification to tracking to loan closure - support entire business process management

* Highly configurable

* Helps in Compliance Management (TILA RESPA Integrated Disclosure, HMDA, FCRA, SCRA, etc)

* Excellent MIS features.

* Custom field definition

* Custom templates can be designed for letters and forms to be generated from the system

* Supports integration to pull credit reports, apply business rules, Review collected by and hosted on G2.com.

What do you dislike?

* It takes time to understand and learn this tool.

* Customization could be expensive.

* Good for loan originations but implementation could be a pain

* Changes are not easy to implement and requires support from Vendor Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be absolutely sure when you want to implement Encompass360 for loan originations or servicing. Customization could be a painful experience. With the cloud version now available, financial services companies may not be comfortable storing data at vendor's cloud infrastructure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

* We have used Encompass 360 for our client to support Assumptions process in a large bank in North America.

* Since no off-the-shelf product was available client went with Encompass 360 as it met most of the requirements. Rest were fulfilled via customization as required Review collected by and hosted on G2.com.

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Pharmacy Intern
Higher Education
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

this saves time and money and is super easy to use Review collected by and hosted on G2.com.

What do you dislike?

sometimes customer service can be really hard to get ahold of Review collected by and hosted on G2.com.

Recommendations to others considering the product:

i would definitely recommend to anyone who is looking to streamline their processes and save time and money Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

this allowed us to increase productivity by keeping everything all in one place Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I really enjoy how it is setup and easy to navigate. I never have it crash on me like byte and calyx did when I used them. Very user friendly and not hard to pickup on. Review collected by and hosted on G2.com.

What do you dislike?

It is very hard to find anything that I dislike about Encompass. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pulling credit for my clients is easier, optimal blue pricing is easier, running Du and lp very easy to run. Review collected by and hosted on G2.com.

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Sales Manager
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the fact that its easy to navigate and buckets are self explanatory. Review collected by and hosted on G2.com.

What do you dislike?

I hate the fact that it is extremely slow and there are a lot of hang ups that require you to restart encompass Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Closing and generating of loans. Uploading docs and having them stored in the archives is also a benefit for record retention. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Encompass is helpful by being able to easily search loans and the organization of all loan components within the loan. The efolder is also very helpful and a great place to effectively house all documents. Review collected by and hosted on G2.com.

What do you dislike?

System can be very slow in comparison to other loan systems Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to effectively review loans and having all information right at your hands Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The usability and user friendliness of the application Review collected by and hosted on G2.com.

What do you dislike?

The updates are not as frequent as they should be to keep up to date with the TILA. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For the right mortgage solutions and customer service, this program is great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing customers the best mortgage option for the lowest price possible by utilizing the tools provided by the system Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that it is easy to use, can auto-fill sections for you to save time. You can duplicate old files for returning customers. The disclosures are customer friendly. Review collected by and hosted on G2.com.

What do you dislike?

It can be extremely slow sometimes, will close out on me mid-use and then hasn't saved my work. I wish it would auto-save after a certain amount of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to track applications, can create lists of activity. Keeps us organized. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and maneuver though. Docs are in one location which makes it easy to understand Review collected by and hosted on G2.com.

What do you dislike?

Slow access, goes down a lot on encompasses end of things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Loan origination Review collected by and hosted on G2.com.

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