---
title: Ellevo Next Reviews
meta_title: 'Ellevo Next Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Ellevo Next works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Ellevo Next Reviews
**Vendor:** Ellevo  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)
## About Ellevo Next
Ellevo Next é uma plataforma desenvolvida para apoiar a gestão de Centros de Serviços Compartilhados (CSC). A solução permite estruturar processos, acompanhar indicadores de desempenho, organizar fluxos operacionais e melhorar a governança das áreas compartilhadas da empresa.






- [View Ellevo Next pricing details and edition comparison](https://www.g2.com/products/ellevo-next/reviews?open_modal_url=%2Fproducts%2Fellevo-next%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fellevo-next%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-09+05%3A58%3A02+-0500&secure%5Bsession_id%5D=418364fc-9afd-4349-bd84-47ca085ffb76&secure%5Btoken%5D=35aac56bd868ec9113f29724f5307f86a219f6916195f7c6cdcf1a819383ef99&format=llm_user)

## Ellevo Next Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

## Top Ellevo Next Alternatives
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews)