The G2 on Elfsight

Elfsight Pros and Cons: Top Advantages and Disadvantages

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Users praise Elfsight for its outstanding customer support, enhancing their overall experience with the platform. (31 mentions)

Users appreciate the ease of use of Elfsight, making integration and customization quick and hassle-free. (22 mentions)

Users highlight the widget variety of Elfsight, appreciating the flexibility and ease of customization for their needs. (22 mentions)

Users highlight the incredibly easy setup of Elfsight, enabling seamless integration even for those with limited coding experience. (14 mentions)

Users love the easy integrations with Elfsight, enabling seamless implementation and customization for their websites. (10 mentions)

Users express concerns about poor support response times and the need for clearer documentation and guidance. (5 mentions)

Users find the pricing structure limiting, complicating access for web designers needing flexible view options. (4 mentions)

Users find the limitations on widget usage challenging, making it overwhelming to choose how many to use. (4 mentions)

Users find the limited customization options of Elfsight restrictive, especially for multi-website projects and client accounts. (2 mentions)

Users desire additional features like thumbnail previews and more flexible plans for multi-website management. (2 mentions)

Users criticize the view limits on widgets, desiring more flexible upgrade options to accommodate varying usage needs. (2 mentions)

Users find the pricing structure limiting, wishing for more flexible options to accommodate varying usage needs. (1 mentions)

Top Pros or Advantages of Elfsight

1. Customer Support

Users praise Elfsight for its outstanding customer support, enhancing their overall experience with the platform.

See 31 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great support"

What do you like about Elfsight?

Elfsight social stream was really good. I tried a bunch and this one has the best free program and great support.

Jérôme B.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient usage, robust customer support"

What do you like about Elfsight?

Elfsight is easy to use, easy to implement, integrate, customizable, reliable and customer support helps to great extend to add custom code or to answ

2. Ease of Use

Users appreciate the ease of use of Elfsight, making integration and customization quick and hassle-free.

See 22 mentions

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Jérôme B.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient usage, robust customer support"

What do you like about Elfsight?

Elfsight is easy to use, easy to implement, integrate, customizable, reliable and customer support helps to great extend to add custom code or to answ

Chris H.

Small-Business (50 or fewer emp.)

5.0/5

"Great widget app for non developers"

What do you like about Elfsight?

I first came across Elfsight when I looking at new websites for a company as a consultant. I noticed a web developer using them. When I was building m

3. Widget Variety

Users highlight the widget variety of Elfsight, appreciating the flexibility and ease of customization for their needs.

See 22 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Product & Customer Service"

What do you like about Elfsight?

Elfsight has a modern, adjustable look - which gives me flexibility for styling the widgets to accommodate our current special. I used another widget

Maria L.

Small-Business (50 or fewer emp.)

5.0/5

"perfect Support"

What do you like about Elfsight?

I especially like the support very much. Even when it comes to tricky features on a website, the people behind Elfsight are there for me if there's a

4. Easy Setup

Users highlight the incredibly easy setup of Elfsight, enabling seamless integration even for those with limited coding experience.

See 14 mentions

See Related User Reviews

Julia H.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use"

What do you like about Elfsight?

I've incorporated some Elfsight widgets into our new Squarespace site! Despite my very limited coding experience, Elfsight has been a dream to use. Cu

Jérôme B.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient usage, robust customer support"

What do you like about Elfsight?

Elfsight is easy to use, easy to implement, integrate, customizable, reliable and customer support helps to great extend to add custom code or to answ

5. Easy Integrations

Users love the easy integrations with Elfsight, enabling seamless implementation and customization for their websites.

See 10 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Product & Customer Service"

What do you like about Elfsight?

Elfsight has a modern, adjustable look - which gives me flexibility for styling the widgets to accommodate our current special. I used another widget

Maria L.

Small-Business (50 or fewer emp.)

5.0/5

"perfect Support"

What do you like about Elfsight?

I especially like the support very much. Even when it comes to tricky features on a website, the people behind Elfsight are there for me if there's a

Top Cons or Disadvantages of Elfsight

1. Poor Support

Users express concerns about poor support response times and the need for clearer documentation and guidance.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great support"

What do you dislike about Elfsight?

Support while good sometimes took a while to get -- 24 hours.

Shelley J.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Widget Integration with Stellar Support!"

What do you dislike about Elfsight?

In most cases, Elfsight's interface is intuitive, but on a few occasions, I've had to refer to their documentation for more detailed instructions on a

2. Expensive

Users find the pricing structure limiting, complicating access for web designers needing flexible view options.

See 4 mentions

See Related User Reviews

Swann V.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to implement and looks great"

What do you dislike about Elfsight?

The pricing structure is a bit limiting for me as a web designer as some users use a lot more "views" than other. Would love to be able to purchase ex

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very user friendly and easy to integrate!"

What do you dislike about Elfsight?

As I was just learning and understanding the product, the pricing options were fairly complicated, and it took a while for me to get a hold of someone

3. Widget Issues

Users find the limitations on widget usage challenging, making it overwhelming to choose how many to use.

See 4 mentions

See Related User Reviews

Robbie F.

Small-Business (50 or fewer emp.)

4.0/5

"Widget heaven"

What do you dislike about Elfsight?

The limitations on how many times you can use a widget can be a challenge.

Dave P.

Small-Business (50 or fewer emp.)

5.0/5

"Elfsight widgets save me time"

What do you dislike about Elfsight?

Nothing really. The only niggle I used to have was that the platform.js script reguarly got flagged up in Google Lighthouse audits. I reached out to s

4. Limited Customization

Users find the limited customization options of Elfsight restrictive, especially for multi-website projects and client accounts.

See 2 mentions

See Related User Reviews

Jérôme B.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient usage, robust customer support"

What do you dislike about Elfsight?

Plans lack flexibility for professionals buidling multi-websites, and using their account for their customers

Chris W.

Small-Business (50 or fewer emp.)

4.5/5

"Very responsive customisation"

What do you dislike about Elfsight?

Was slightly limiting css out of the box

5. Missing Features

Users desire additional features like thumbnail previews and more flexible plans for multi-website management.

See 2 mentions

See Related User Reviews

Chris S.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service!!"

What do you dislike about Elfsight?

They have a few features I'd like to see, such as showing thumbnails in place of the pagination numbers below the player.

Jérôme B.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient usage, robust customer support"

What do you dislike about Elfsight?

Plans lack flexibility for professionals buidling multi-websites, and using their account for their customers

6. View Limits

Users criticize the view limits on widgets, desiring more flexible upgrade options to accommodate varying usage needs.

See 2 mentions

See Related User Reviews

Swann V.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to implement and looks great"

What do you dislike about Elfsight?

The pricing structure is a bit limiting for me as a web designer as some users use a lot more "views" than other. Would love to be able to purchase ex

Chris H.

Small-Business (50 or fewer emp.)

5.0/5

"Great widget app for non developers"

What do you dislike about Elfsight?

The only thing I don't like is that their widgets come in tiers. I don't like the idea of something not displaying if you go over your view allowance.

7. Pricing Issues

Users find the pricing structure limiting, wishing for more flexible options to accommodate varying usage needs.

See 1 mentions

See Related User Reviews

Swann V.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to implement and looks great"

What do you dislike about Elfsight?

The pricing structure is a bit limiting for me as a web designer as some users use a lot more "views" than other. Would love to be able to purchase ex

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Pablo Alejandro R.

Gerente comercial

Mid-Market (51-1000 emp.)

11/20/2025

"satisfied with the product"

5/5

What do you like best about Elfsight?

A very good WhatsApp add-on; we are satisfied with the product. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

the limit on visitors, since our website is very popular Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/7/2025

"Very user friendly and easy to integrate!"

4/5

What do you like best about Elfsight?

The site, apps and widgets are all very easy to use and implement onto a website! We don't have a dedicated tech person on our team and Elfsight allowed us to implement different elements into our Squarespace sites than we would have been able to do on our own! There are a lot of great widgets to choose from and the templates make them easy to design and use. I also like the amount of integrations Elfsight offers with their apps and other third party services. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

As I was just learning and understanding the product, the pricing options were fairly complicated, and it took a while for me to get a hold of someone on their support team to understand the pricing tiers. Review collected by and hosted on G2.com.

Maria L.

Webdesigner

Small-Business (50 or fewer emp.)

11/30/2024

"perfect Support"

5/5

What do you like best about Elfsight?

I especially like the support very much. Even when it comes to tricky features on a website, the people behind Elfsight are there for me if there's a problem. The widgets are well thought out and perform great on the websites I create. Can really be highly recommended.

In addition, the widgets are very easy to implement and can be easily adapted to the respective needs.

I use the widgets from time to time on pages where they fit well. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

It would be great if there was a form of agency access in which I can also create customers and assign widgets to them.

My customers are mainly small and medium-sized companies that want to outsource their Internet presence.

Such a classification would be very practical for a suitable billing. Review collected by and hosted on G2.com.

What problems is Elfsight solving and how is that benefiting you?

Recently, I wanted to use a widget several times on a website. In this case, it was the Popup Widget. The customer's wish was that the pop-up would open when contacted and that there would be the possibility to choose the location (via a button).

Since this popup should open several times, as there are several buttons with the inscription "Make an appointment", the support of Elfsight provided me with a suitable JS without further ado. Review collected by and hosted on G2.com.

Bety Z.

Project Manager / E-Commerce

Small-Business (50 or fewer emp.)

11/20/2024

"A solution for every need, great customer service"

5/5

What do you like best about Elfsight?

Elfsight has a solution for everything. I am finding options for things we haven't even thought of to increase marketing efforts. It's simple to use, very intuitive. I love that you simply edit your widget and instantly get a link for upload and that it automatically published your changes to that link. I had to reach out to support for an issue of a yellow hue on my flipbook for images containing links and they were able to solve it for me swiftly. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

I have yet to find something I dislike about Elfsight. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

6/24/2025

"Excellent experience adding the Event Calendar App"

5/5

What do you like best about Elfsight?

Excellent responsiveness despite the time zone difference.

Widget customized to our requests. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

Time zone difference.

Dependence on the support team - perhaps more features, that allow clients to configure the app themselves, could be added.

However, the support team is very responsive - almost your extended team. So, neither of these is a big issue. Review collected by and hosted on G2.com.

Chris S.

Owner

Graphic Design

Small-Business (50 or fewer emp.)

5/16/2025

"Excellent customer service!!"

5/5

What do you like best about Elfsight?

Elfsight is a great little plugin that allows you to embed a YouTube playlist on your website while keeping it clean and simple. They have many features to allow you to customize the look of your player. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

They have a few features I'd like to see, such as showing thumbnails in place of the pagination numbers below the player. Review collected by and hosted on G2.com.

Michael K.

Director of Development

Small-Business (50 or fewer emp.)

12/17/2024

"Easy to use, edit, and looks good"

5/5

What do you like best about Elfsight?

It is easy to set up, implement, and make quick edits that are displayed immediately on your website. For example, during a meeting, our CEO said he wanted wording changed for the number counter widget. Within 2 minutes, I was able to change the wording, refresh the page, and see the edits. We make edits multiple times throughout the year, so this is helpful. It integrated seemlessly with our Squarespace website. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

It's not necessarily a dislike, but there are so many widgets that it can be a bit overwhelming to decide how many to use. Review collected by and hosted on G2.com.

Gordan S.

CO and owner

Small-Business (50 or fewer emp.)

7/7/2025

"Excellent support and apps"

5/5

What do you like best about Elfsight?

I'm delight how good support is and they answer emails in few hours. Also apps are very good and works how is described. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

For now nothing to declare everything is ok. Review collected by and hosted on G2.com.

Mohamed E.

Web Designer

Small-Business (50 or fewer emp.)

11/15/2024

"My honest opinion"

5/5

What do you like best about Elfsight?

I’ve had an awesome experience with Elfsight, and honestly, I’m here for it! First off, their prices are *super* competitive – like, I almost did a double-take when I saw the value for what you’re getting. I’ve paid more for a latte that didn’t even have the right amount of foam, so this is a win.

But the real magic? Their team. These folks respond faster than I can hit "send" on an email, and they’re always on point – efficient, professional, and with that "we’ve got your back" energy. I swear, they must have a secret squad of elves working behind the scenes, because everything gets handled before I even have time to panic.

Long story short: Elfsight’s got the prices, the speed, and the customer support that makes you feel like you’re not just a number – you’re a VIP. 10/10 would recommend to a friend (or even a rival, just to rub it in). Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

Nothing was bad. The overall experience was awesome. Review collected by and hosted on G2.com.

What problems is Elfsight solving and how is that benefiting you?

I’ve gotta say, Elfsight is a total game-changer. As a web designer, I’m constantly looking for ways to make my life easier and add value to my clients’ websites without reinventing the wheel every time. That’s where Elfsight comes in – it’s like having a secret weapon in my dev toolbox. Review collected by and hosted on G2.com.

Seth L.

Web Designer

Small-Business (50 or fewer emp.)

3/18/2025

"Satisfied customer for three years."

5/5

What do you like best about Elfsight?

The widgets are easy to set up, customize, and add to my clients' websites. The one time I contacted support, they were very responsive and resolved my issue quickly. Review collected by and hosted on G2.com.

What do you dislike about Elfsight?

I haven't come across any downsides yet. Review collected by and hosted on G2.com.