[ ElevenLabs Reviews ](https://www.g2.com/products/elevenlabsio/reviews) [ ElevenLabs Reviews ](https://www.g2.com/products/elevenlabsio/reviews) # ElevenLabs Features ##### ## Integration (4) Application Integration Supports integration to existing applications or devices. Real-Time Streaming Deliver voices in real time to your application via an API. Integration Deliver voices in real time to your application via an API. Integration Supports integration to existing applications or devices. Show More ##### ## Speech Output (14) Volume Provide tools to modify volume of voice. Pitch Provide tools to modify pitch of voice. Speed Provide tools to modify speed of voice. Pronunciation Provide tools to modify pronunciation of specific pre-defined words. Accent Provide tools to modify accent of voice. Emotion Provide tools to modify emotion of voice, including happy, sad, and annoyed. Speaking Styles Allow users to change the speaking style, such as newscaster or conversational. Speech Output Provide tools to modify emotion of voice, including happy, sad, and annoyed. Speech Output Provide tools to modify pronunciation of specific pre-defined words. Speech Output Provide tools to modify volume of voice. Speech Output Provide tools to modify accent of voice. Speech Output Allow users to change the speaking style, such as newscaster or conversational. Speech Output Provide tools to modify pitch of voice. Speech Output Provide tools to modify speed of voice. Show More ##### ## Audio Format (6) Natural Sounding Voices Allows users to create voices which sound natural and human-like. Audio Format Flexibility Gives users the ability to choose from a number of audio formats including mp3, Linear16, and Ogg Opus. Audio Optimization Optimize for the type of speaker from which your speech is intended to play, such as headphones or phone lines. Audio Format Gives users the ability to choose from a number of audio formats including mp3, Linear16, and Ogg Opus, etc. Custom Voices Allows users to build custom voices for TTS applications. Multi-Voice Supports multiple voices. Show More ##### ## Responses (4) Personalization Provides personalized responses to interlocator based on segmentation or past responses. Route To Human Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. Natural Language Understanding (NLU) Can have a natural, human-like conversation with an interlocator. Multi-Language Manage and support multiple languages Show More ##### ## Platform (5) Conversation Editor Allows business to edit conversations to meet the unique needs of one's business. Integration Gives users the ability to update systems, like CRM, based on conversations. Human-In-The-Loop Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. Drag & Drop Editor Editing tool that allows users to drag and drop images, icons, widgets, or other components Human-in-the-loop (HITL) Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Show More ##### ## Conversational Platform (4) Personalization Identifies the customer and personalizes interaction at every touchpoint. Omnichannel Allows multiple related channels to interact at once to reduce transfers. Contextual Engagement Prompts agents to engage customers based on contextual data, such as product usage or conversation history. Proactive Engagement Provides features for sending outbound messages to engage customers through proactive support. Show More ##### ## Support Automation (4) Intelligent Routing Can route contacts to agents the customer has worked with before. Seamless Escalation Provides features for escalating conversations to the appropriate agent. Transcripts Maintains a transcript of conversations from all channels. Self-Serve Support Enables customers to resolve queries or issues without the assistance of an agent. Show More ##### ## Generative AI (7) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Gen AI Simulates human-like speech from text inputs Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Voice cloning - Voice Dubbing (4) Natural Quality Produces natural-sounding output. Compatibility Supports variety of audio and video input formats. Voice Modification Supports modification of pitch, duration, pitch and gender of the voice. Audio/video file upload Upload audio and video files Show More ##### ## Real-time preview - Voice Dubbing (1) Modified Voice Preview Allows users to preview morphed voice in real-time. Show More ##### ## Output - Voice Dubbing (3) API Provides a robust, user-friendly API to input and output content. Sharing Allows users to share content to other channels and platforms. Language Variety Gives users ability to select a wide range of languages. Show More ##### ## Security and Privacy - Voice Dubbing (2) Encryption Helps in protecting data at rest and in transit. Secure Collaboration Ensures secure transmission of data associated to dubbing projects. Show More ##### ## Automation - AI Agents (7) Sales Follow-Up Allows users to automate responses to customer inquiries across various channels. Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Lead Generation Allows users to automate the process of generating and qualifying sales leads. Document Processing Allows users to automate the handling, processing, and management of documents. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Natural Language Processing Process and analyze human language in text or audio form Simulation and Scenario Generation Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. Show More ##### ## Autonomy - AI Agents (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Customization - AI Agent Builders (6) Natural Language Configuration Supports configuration using natural language instructions. Tone Customization Allows users to customize the tone of agent. Security Guardrails Enables definition of clear security guardrails for agent actions. API Security Protect APIs from threats using authentication, access control and encryption Data Security Protect sensitive data for digital privacy Authentication Verify the identity of users/devices to enable secure access Show More ##### ## Functionality - AI Agent Builders (6) Omni-channel Support Provides support across web, mobile, messaging apps, and other channels. Agent Branding Allows customization of agent branding, including visual appearance and conversational style. Proactive Response Capabilities Equips agents with proactive response capabilities based on predefined triggers. Seamless Human Escalation Facilitates seamless escalation to human employees for complex issues. Multimedia Support Supports various file formats Multi-Modal Input Support Processing different types of input like text, voice, images etc. Show More ##### ## Data and Analytics - AI Agent Builders (3) Analytics & Reporting Provides analytics and reporting on agent performance and interactions. Contextual Awareness Offers agents the ability to maintain contextual awareness across interactions. Data Privacy Compliance Ensures compliance with data privacy and governance requirements. Show More ##### ## Integration - AI Agent Builders (5) Workflow Automation Automates workflows and actions based on agent responses. API Usage Allows the use of APIs for advanced agent configuration. Platform Interoperability Enables interoperability with multiple platforms for unified experiences. CRM Data Integration Allows integration with CRM data to ground agent responses in business context. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Automation (3) Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Document Processing Allows users to automate the handling, processing, and management of documents. Show More ##### ## Autonomy (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Automation - AI IT Agents (2) Document Processing Allows users to automate the handling, processing, and management of documents. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Show More ##### ## Autonomy - AI IT Agents (4) Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Independent Decision Making Provides an AI agent that is able to make decisioning independently. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## IT Ticket Management - AI IT Agents (5) Ticket Status Updates Provides users with automated updates on ticket progress and resolution timelines. SLA Monitoring Enables the AI agent to track service level agreements and ensure timely ticket resolution. Ticket Categorization Enables the AI agent to classify and prioritize tickets based on issue type and urgency. Ticket Assignment Allows the AI agent to route tickets to the appropriate team or individual for resolution. Automated Ticket Creation Allows the AI agent to automatically generate tickets from user inquiries or issues. Show More ##### ## IT Support Automation - AI IT Agents (5) Knowledge Base Utilization Enables the AI agent to retrieve and apply solutions from an IT knowledge base. Workflow Automation Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations. Real-Time Troubleshooting Allows the AI agent to diagnose and resolve IT issues without human intervention. User Self-Service Assistance Provides users with instant, automated guidance to resolve common IT problems. Proactive Issue Detection Allows the AI agent to identify and address potential IT issues before they escalate. Show More ##### ## Customer Query Resolution - AI Customer Support Agents (5) Automated Ticket Resolution Allows the AI agent to autonomously resolve customer queries without human intervention. Contextual Response Generation Enables the AI agent to provide accurate answers based on the context of customer inquiries. Sentiment Analysis Allows the AI agent to analyze customer sentiment and adjust responses accordingly. Knowledge Base Utilization Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. Multilingual Support Provides users the ability to interact with the AI agent in multiple languages for global support. Show More ##### ## Customer Interaction Automation - AI Customer Support Agents (4) Proactive Customer Outreach Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. Feedback Collection Provides users the ability to automate gathering and analyzing customer feedback after interactions. Escalation Handling Allows the AI agent to identify when issues require human intervention and escalate them appropriately. Workflow Optimization Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. Show More ##### ## Voice Recognition - AI Voice Assistants (1) Voice Recognition Helps in understanding different accents, dialects, and speech patterns. Show More ##### ## Speech Synthesis - AI Voice Assistants (3) Speech Synthesis Helps to generate human-like speech responses. Customizable speech Provides customizable speech speed and intonation. Multiple voice actions Provides multiple voice options like gender, tone and style. Show More ##### ## Security and privacy - AI Voice Assistants (1) Encrypted communication Allows communications to be secure and authenticated. Show More ##### ## Compatibility - AI Voice Assistants (1) Cross platform compatibility Aids in syncing with multiple devices. Show More ##### ## Study Creation & Design - Conversational AI Survey Platforms (5) AI-Powered Question Generation Generate survey questions automatically using AI based on research objectives and target audience Research Objective Optimization Automatically optimize survey structure and question types to achieve specific research goals Cross-Platform Study Design Design studies that work seamlessly across web, mobile, voice, and video interfaces Multi-Modal Study Templates Access pre-built templates for various research methodologies including interviews, usability tests, and concept validation Adaptive Survey Logic Create dynamic survey flows that adapt questions based on previous responses using intelligent branching Show More ##### ## Participant Management & Recruitment - Conversational AI Survey Platforms (4) Incentive Automation Automatically manage participant incentives including payment processing and reward distribution Intelligent Screener Management Create and deploy dynamic screening questionnaires that adapt based on quota requirements and participant responses Global Participant Access Access diverse participant pools across multiple countries and languages through integrated recruitment networks Automated Panel Recruitment Automatically recruit qualified participants from integrated panel providers based on demographic and behavioral criteria Show More ##### ## Data Collection & Interview Moderation - Conversational AI Survey Platforms (3) Embed and present various media types including images, videos, prototypes, or websites for participant evaluation Embed and present various media types including images, videos, prototypes, or websites for participant evaluation AI Interview Moderation Conduct autonomous voice or video interviews using AI moderators that ask follow-up questions based on responses Create natural conversation flows that feel like human interactions rather than traditional form-based surveys Conduct autonomous voice or video interviews using AI moderators that ask follow-up questions based on responses Show More ##### ## Agentic AI - Video Translation (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Conversational Automation - AI Agents for HR (2) Conversational Assistants Helps to engage employees through natural-language dialog to answer HR questions and guide workflows. Multi‑Language Support & Localization Interacts fluently across multiple languages and regions, adapting tone and HR context. Show More ##### ## Task Automation - AI Agents for HR (1) Autonomous Task Execution Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance. Show More ##### ## Predictive Analytics - AI Agents for HR (1) Attrition and Engagement Prediction Supports analysis sentiment and behavior data to signal disengagement or flight risk. Show More ##### ## Compliance & Policy - AI Agents for HR (1) Policy Enforcement & Compliance Automatically enforce local regulation and company policy during HR workflows. Show More ##### ## Multi‑System Integration - AI Agents for HR (1) System Integration & Data Access Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions. Show More ##### ## Proactive Intervention - AI Agents for HR (1) Proactive Nudges & Conversation Support Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders. Show More ##### ## Agent Governance - AI Agents for HR (1) Human‑in‑the‑Loop Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations. Show More ##### ## Talent Acquisition & Recruitment - AI Agents for HR (2) AI‑Powered Candidate Screening Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates. Interview & Scheduling Agent Autonomously schedules interviews, follows up with candidates, and manages communication. Show More ##### ## Additional Functionality (122) Agent Collaboration Multiple agents work together, share tasks, and coordinate to achieve common goals. Data Governance Collection of processes, policies, and standards to manage the storage & usability of enterprise data Prompt Engineering Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For No-Code Development Build applications without the use of code Version Control Track revisions and updates made to files and navigate between different versions Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Dynamic Modeling Model the varying behavior of a system over time through diagrams API Application programming interface that allows for integration with other systems/databases Memory Management Store and save retrievable data Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Scalability Manage a growing amount of work to meet increased demand without compromising performance Cost Management Manage budgets, track and optimize spending and align capacity to workload demand Scheduling Plan availability and assign specific time slots for tasks and resources Natural Language Interface Interact with agents using conversational language Access Controls/Permissions Define levels of authorization for access to specific files or systems Multiple LLM Models Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Integration Management Identify which applications need to exchange data and enable these data connections Customizable Frameworks Flexible architecture allowing tailored configurations Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Analytics Tools for the systematic analysis of various types of data or statistics Intent Recognition Helps understand a user's intentions/actions Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Attended Automation Bots that work alongside humans on tasks that cannot be fully automated Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Generative AI Use AI to generate content in the form of text, images, videos, etc. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Deep Learning Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Automated Responses Automatic reply functionality for incoming messages Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Transfers/Routing Transfer queries and organize messages between agents Personalization Adjust communications based on previous interactions or personal preferences Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Virtual Personal Assistant (VPA) Program systems that assist users with their daily administrative responsibilities Chatbot AI-based platform which conducts a conversation via auditory or textual methods Speech Recognition Train your system to interpret and transcribe voice messages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Task Management Create, manage and track all task activities and progression Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Configurable Workflow Configure existing workflows to meet your organization's needs Unattended Automation Automate processes from start to finish without human assistance Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Proactive Error Detection Managing and resolving errors that occur during program execution to maintain stability Part of Speech Tagging Categorize words in a text with a particular part of speech, depending on the definition of the word and its context. Natural Language Processing Process and analyze human language in text or audio form Customer Support Provide online support for your customers through live chat or help desk functionality Subtitles/Closed Captions Automatically create subtitles/closed captions Speech Recognition Train your system to interpret and transcribe voice messages Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Time Stamps Mark sentences, keywords, or phrases with specific time codes Custom Fonts Variable fonts or unique font pairings for designs Generative AI Use AI to generate content in the form of text, images, videos, etc. Caption Service Human service component to captioning software Media Upload Upload images, videos, and other types of media Text Overlay Create text to match video content Keyword Search Identify specific keywords in documents Full Text Extraction Pull information from scanning entire documents Multiple File Format Support Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc. Speech-to-Text Analysis Analyze, correct, and monitor speech for transcriptions or recordings Preview Functionality Preview materials before finalizing projects AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Live Streaming Production Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews Version Control Track revisions and updates made to files and navigate between different versions Scalability Manage a growing amount of work to meet increased demand without compromising performance Personalization Adjust communications based on previous interactions or personal preferences Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Webhooks Event-driven HTTP callback that automatically sends real-time data between applications API Application programming interface that allows for integration with other systems/databases Natural Language Processing Process and analyze human language in text or audio form Fallback Handling Automatically switching to secondary AI model(s) during failure or hallucinations Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Multiple LLM Models Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Built-in AI Assistant Chatbot or AI assistant that answers queries and provides recommendations within an application Automated Testing Execution of software tests by leveraging automation tools Data Governance Collection of processes, policies, and standards to manage the storage & usability of enterprise data Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Agent Design Tools Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors Deep Learning Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Model Training Process of testing an ML algorithm by feeding it training data to learn from Analytics Tools for the systematic analysis of various types of data or statistics Single Sign On Allow users to access multiple services after entering their login credentials once Debugging Detect and remove errors Deployment Management Manage the processes involved when making the application ready for use Proactive Error Detection Managing and resolving errors that occur during program execution to maintain stability For Online Learning Designed for usage in creative content. Grammar Check Check text for proper grammar usage Audio Editor Visual GUI that allows users to manage audio tracks, instruments, filters, etc. For Sales Teams/Organizations Caters to sales teams Analytics Tools for the systematic analysis of various types of data or statistics WCAG Compliance Compliant with WCAG standards (makes web content more accessible to people with disabilities) Content Library Centralized repository to store content and assets Publishing/Sharing Share pre-configured sets of data organized and presented in a specific manner with the organization Chatbot AI-based platform which conducts a conversation via auditory or textual methods Content Creation The ability to create unique content Data Management Ability to handle large datasets AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Speech Recognition Train your system to interpret and transcribe voice messages Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Phonetic Variation Detection Detects variations in pronunciation or variations in spelling across regions. Voice Generator Generates computer-based voices from text or scripts. SSML Support Supports Speech Synthesis Markup Language. Transcripts/Chat History View messages sent by both parties during the chat conversation For Marketers For the intention to be used by marketing teams Speech-to-Text Analysis Analyze, correct, and monitor speech for transcriptions or recordings Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Multi-Language Manage and support multiple languages Machine Translation Translate multiple types of language through AI technology Natural Language Processing Process and analyze human language in text or audio form API Application programming interface that allows for integration with other systems/databases Show More ##### ## Feedback Management (1) Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Show More ##### ## Dashboard (1) Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Show More ##### ## Speech Recognition (1) Speech Recognition Train your system to interpret and transcribe voice messages Show More ##### ## Proactive Error Detection (1) Proactive Error Detection Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation Show More ##### ## Usage Tracking/Analytics (1) Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Show More ##### ## Alerts/Notifications (1) Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Compliance Management (1) Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Show More ##### ## Document Management (1) Document Management Store, manage, and track all electronic documents in a centralized location Show More ##### ## Self Service Portal (1) Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Show More ##### ## Autonomous Task Execution (1) Autonomous Task Execution Completes tasks independently without constant human intervention Show More ##### ## Reporting/Analytics (1) Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Sentiment Analysis (1) Sentiment Analysis Categorize emotions expressed and identify if they are positive, negative or neutral Show More ##### ## Security & Compliance (1) Security & Compliance Maintain security, compliance, and data privacy protocols for all interactions Show More ##### ## Data Security (1) Data Security Protect sensitive data for digital privacy Show More ##### ## Third-Party Integration (1) Third-Party Integration Addition of necessary external data, applications, tools, or features Show More ##### ## Human-in-the-loop (HITL) (1) Human-in-the-loop (HITL) Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Show More ##### ## Agentic Task Execution (1) Agentic Task Execution Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. Show More ##### ## Natural Language Processing (1) Natural Language Processing Process and analyze human language in text or audio form Show More ##### ## Conversational AI (1) Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Show More ##### ## Multi-Language (1) Multi-Language Manage and support multiple languages Show More ##### ## Performance Metrics (1) Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Show More ##### ## Integration into Third Party Applications (1) Integration into Third Party Applications Embed/link applications into third party software so it can be accessed within a third party system Show More ##### ## Predictive Analytics (1) Predictive Analytics Predict future data based on historical data sets Show More ##### ## Interaction Tracking (1) Interaction Tracking Track interaction history by documenting conversations for contacts Show More ##### ## AI Agent Configuration (1) AI Agent Configuration Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. Show More ##### ## Adaptive Learning (1) Adaptive Learning Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Show More ##### ## IT Incident Management (1) IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Show More ##### ## Automated Routing (1) Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Show More ##### ## Service Level Agreement (SLA) Management (1) Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Show More ##### ## Knowledge Base Integration (1) Knowledge Base Integration Connect to organizational knowledge repositories and databases Show More ##### ## Support Ticket Management (1) Support Ticket Management Allow customers/users to submit support queries and service requests Show More ##### ## Workflow Automation (1) Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ##### ## Knowledge Base Management (1) Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Show More ##### ## CRM Integration (1) CRM Integration Integration with third-party CRM systems Show More ##### ## Inquiry Routing (1) Inquiry Routing Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. Show More ##### ## Contextual Guidance (1) Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Show More ##### ## Communications Management (1) Communications Management Record and track all relevant internal and external communications Show More ##### ## Proactive Chat (1) Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Show More ##### ## Ticket Management (1) Ticket Management Track, manage, or resolve user requests and IT incidents/issues Show More ##### ## HR System Integration (1) HR System Integration Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software Show More ##### ## Escalation Management (1) Escalation Management Define a process for transferring calls/tickets to management Show More ##### ## Proactive Tasking (1) Proactive Tasking Provide proactive or multi-step task support, not only reactive conversational responses Show More ##### ## Proactive Intervention (1) Proactive Intervention Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders Show More ##### ## AI‑Powered Candidate Screening (1) AI‑Powered Candidate Screening Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates Show More ##### ## Policy Enforcement (1) Policy Enforcement Automatically enforce local regulation and company policy during HR workflows. Show More ##### ## Interview & Scheduling Agent (1) Interview & Scheduling Agent Autonomously schedules interviews, follows up with candidates, and manages communication Show More ##### ## Agent Governance (1) Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations Show More ##### ## HR Automation (1) HR Automation Autonomously perform or assist with HR tasks across the employee lifecycle Show More ## Top-Rated Alternatives [ ![HeyGen](https://images.g2crowd.com/uploads/product/hd_favicon/be58b1d5a58a1f0135bef228a62ef520/heygen.svg "HeyGen") HeyGen 4.8/5(1,940) ](https://www.g2.com/products/heygen/reviews) [ ![Murf.ai](https://images.g2crowd.com/uploads/product/hd_favicon/f4004c2dce368f12761396134c370ecc/murf-ai.svg "Murf.ai") Murf.ai 4.7/5(1,414) ](https://www.g2.com/products/murf-ai/reviews) [ ![Retell AI](https://images.g2crowd.com/uploads/product/hd_favicon/6c40b034868e5f32a34fc109f6ad8e03/retell-ai.svg "Retell AI") Retell AI 4.8/5(2,638) ](https://www.g2.com/products/retell-ai/reviews) [ View All Alternatives ](https://www.g2.com/products/elevenlabsio/competitors/alternatives) ElevenLabs Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b0a1b7fb6dbdb941a387da12186bfe0/murf-ai.png "Product Avatar Image") Murf.ai 4.7/5(1,414) [ Compare Now ](https://www.g2.com/compare/elevenlabsio-vs-murf-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8aa10fbc0b0f4394f1049d34c0a31285/heygen.png "Product Avatar Image") HeyGen 4.8/5(1,940) [ Compare Now ](https://www.g2.com/compare/elevenlabsio-vs-heygen) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aeae116c52945fdecd7ed16d621cb315/google-cloud-text-to-speech.png "Product Avatar Image") Google Cloud Text-to-Speech 4.4/5(210) [ Compare Now ](https://www.g2.com/compare/elevenlabsio-vs-google-cloud-text-to-speech) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ AI Agent Builders ](https://www.g2.com/categories/ai-agent-builders)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents) [ Conversational Support ](https://www.g2.com/categories/conversational-support)[ AI Agents for HR ](https://www.g2.com/categories/ai-agents-for-hr)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Text to Speech ](https://www.g2.com/categories/text-to-speech)[ Video Translation ](https://www.g2.com/categories/video-translation-software)[ AI IT Agents ](https://www.g2.com/categories/ai-it-agents)[ Conversational AI Survey Platforms ](https://www.g2.com/categories/conversational-ai-survey-platforms) Show More ##### Explore More [ What are the most reliable and stable Google Workspace academic solutions based on verified customer reviews from established enterprises? ](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-google-workspace-academic-solutions-based-on-verified-customer-reviews-from-established-enterprises)[ Which handwritten notes solutions have the strongest customer success metrics and user adoption records? ](https://www.g2.com/discussions/which-handwritten-notes-solutions-have-the-strongest-customer-success-metrics-and-user-adoption-records)[ Which Contact Center AI Observability platforms are most trusted by compliance officers in regulated industries based on user reviews? ](https://www.g2.com/discussions/which-contact-center-ai-observability-platforms-are-most-trusted-by-compliance-officers-in-regulated-industries-based-on-user-reviews) [ Please list out key security & access control features from Datasite. 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