MN
Mandla N.
IT manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Unique Experience"
3.5/5
What do you like best about Element?

Elements is a bit different from the other messaging platforms.

I find it very informative as I have entered rooms that discuss topics that I am interested in Review collected by and hosted on G2.com.

What do you dislike about Element?

The design of the web platform looks like chatgpt;it could look a bit better Review collected by and hosted on G2.com.

Rian M.
RM
Rian M.
Founder
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Secure Communication Platform"
5/5
What do you like best about Element?

I absolutely love the level the security features they have for each conversation. Along with the encryption and server options. I use it to communicate with my private network. Review collected by and hosted on G2.com.

What do you dislike about Element?

I dislike the desktops version laginess. It's very hard to access due to some code glitch, i can't quiet figure out. Review collected by and hosted on G2.com.

Wiryono S.
WS
Wiryono S.
First Commissioner
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy and Secure"
3/5
What do you like best about Element?

Element easy to learn and not take a big space. Review collected by and hosted on G2.com.

What do you dislike about Element?

Since it's a quite new than for some people need to learn. Review collected by and hosted on G2.com.

Lakshya R.
LR
Lakshya R.
Elevenlabs
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"This app is very good"
4.5/5
What do you like best about Element?

I like best about Elements it has helped bring all my messaging app together. This app is also a great improvement over the old element app Review collected by and hosted on G2.com.

What do you dislike about Element?

Please provide functionality to that would have people want to move from element.. I have both and can't use element as it is barely functional compared to element Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Good App, Terrible Customer Support"
1.5/5
What do you like best about Element?

Their app is a pretty good Matrix client with most of the features you would expect from a messaging app. The mobile app confusingly has two different versions, and gives confusing errors, but still works okay. Review collected by and hosted on G2.com.

What do you dislike about Element?

Never use any of their paid services. From their marketing, they sound great. But they won't work (particularly the integrations) and you will get zero customer support. I tried one of their business plans and kept getting an error when I tried to set it up. The error message said to contact tech support so I did... almost weekly for a month and a half with no response. Finally got someone from another department, who reached out to tech support, and tech support blew them off, too. The worst part was that when I asked about a refund (I had paid for the services for 2 months and got nothing), I was promptly ghosted. Review collected by and hosted on G2.com.

Abhishek B.
AB
Abhishek B.
GRC Intern (Governance, Risk and Compliance in Security)
Small-Business (50 or fewer emp.)
"Element has been an excellent option to use at work."
4.5/5
What do you like best about Element?

I use it on a daily basis at work and it has a great and simple interface both in android and windows.

Encryption has been guaranteed and all features required for workspaces are available. Review collected by and hosted on G2.com.

What do you dislike about Element?

One issue I faced recently was that the decryption of files was taking time but I'm sure it will change soon. Review collected by and hosted on G2.com.

GP
Gage P.
Incentive Development Lead
Consumer Goods
Mid-Market (51-1000 emp.)
"Fast and easy, everyone in the office can use it."
5/5
What do you like best about Element?

The message is delivered straightaway and can include information such as dates, times and venues. Element allows me to keep in touch with my global teams and avoid potential bombs that would otherwise sit in an email for 20 hours. Review collected by and hosted on G2.com.

What do you dislike about Element?

Element is a great dashboard and nothing much to dislike about it. Review collected by and hosted on G2.com.

MN
Mark N.
A/R Supervisor
Mid-Market (51-1000 emp.)
"Very succinct system of delivering consistent messaging"
4.5/5
What do you like best about Element?

The tool is easy to use and transition wasn't bumpy at all. Provides regular, transparent and, clear communication in a very centralised place. Review collected by and hosted on G2.com.

What do you dislike about Element?

No issues with the interface and navigation so far, we are just looking for more ways to integrate it. Review collected by and hosted on G2.com.

Hammy H.
HH
Hammy H.
CEO
Small-Business (50 or fewer emp.)
"A modern communication experience"
5/5
What do you like best about Element?

Rather than just being yet another silly messaging application, Element utilizes Matrix protocol, which supports both federation and the brilliant bridging, integrating with third-party messaging apps, giving you a unified messenger at last. Review collected by and hosted on G2.com.

What do you dislike about Element?

No voice messages yet. Push-to-talk/automatic playing of voice messages would also be a novelty so a real-time call isn't necessary in order to communicate. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Free IM with group or individual options"
5/5
What do you like best about Element?

Riot has given us the ability to have continuous and free instant messaging without having to see everyone's replies and read through the whole conversation to catch up...unless you want to do so in the group chat. The fact that it is also encrypted, if you select that option, is a huge plus especially for the confidential needs of any client details we may be discussing. Review collected by and hosted on G2.com.

What do you dislike about Element?

Hmm...I honestly can't think of one. It does exactly what we want it to and is very user friendly. Review collected by and hosted on G2.com.