--- title: Element Reviews meta\_title: 'Element Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 43 reviews by the users' company size, role or industry to find out how Element works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 43 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- ### Element Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value Element's **strong security features** , especially its end-to-end encryption and data control for team communication. [(4 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314942&qs=pros-and-cons#reviews) Users find **Element easy to set up and manage** , facilitating seamless collaboration and efficient communication. [(3 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314879&qs=pros-and-cons#reviews) Users appreciate the **seamless connectivity** of Element, enhancing team collaboration and communication across various projects. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314976&qs=pros-and-cons#reviews) Users value the **extensive customization** options in Element, enhancing team collaboration with secure and flexible communication. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314892&qs=pros-and-cons#reviews) Users appreciate the **configurability and security** of Element, along with its effective file transfer and search capabilities. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=1162563&qs=pros-and-cons#reviews) Users find the interface **not intuitive** , leading to a frustrating learning curve compared to other platforms. [(3 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=1970141&qs=pros-and-cons#reviews) Users find the **complexity** overwhelming for non-tech users, affecting smoothness and adding technical overhead in self-hosting. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314972&qs=pros-and-cons#reviews) Users report a **lack of notifications** that causes delays in receiving messages and affects usability. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314885&qs=pros-and-cons#reviews) Users find the **learning difficulty** of Element challenging, especially for non-tech users navigating its complex features. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2397727&qs=pros-and-cons#reviews) Users experience significant **status issues** with delays in messages and notifications, alongside poor customer support responsiveness. [(2 mentions)](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=1970152&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Element ##### 1. Security Users value Element's **strong security features** , especially its end-to-end encryption and data control for team communication. [ See 4 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314942&qs=pros-and-cons#reviews) See Related User Reviews DM Dolores M. 4.0/5 "Secure, Flexible Messaging with a Learning Curve" What do you like about Element? I like Element's security, particularly its end-to-end encryption, as it is a big plus for privacy. The encryption and decentralization give me more c PP Phillip P. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, Secure Team Communication Made Simple" What do you like about Element? What I appreciate most about Element is its flexibility and strong security for team communication. The end-to-end encryption reassures me that our co ##### 2. Ease of Use Users find **Element easy to set up and manage** , facilitating seamless collaboration and efficient communication. [ See 3 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314879&qs=pros-and-cons#reviews) See Related User Reviews DM Dolores M. 4.0/5 "Secure, Flexible Messaging with a Learning Curve" What do you like about Element? I like Element's security, particularly its end-to-end encryption, as it is a big plus for privacy. The encryption and decentralization give me more c PP Phillip P. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, Secure Team Communication Made Simple" What do you like about Element? What I appreciate most about Element is its flexibility and strong security for team communication. The end-to-end encryption reassures me that our co ##### 3. Connectivity Users appreciate the **seamless connectivity** of Element, enhancing team collaboration and communication across various projects. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314976&qs=pros-and-cons#reviews) See Related User Reviews PP Phillip P. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, Secure Team Communication Made Simple" What do you like about Element? What I appreciate most about Element is its flexibility and strong security for team communication. The end-to-end encryption reassures me that our co ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Mid-Market (51-1000 emp.) 5.0/5 "A Secure & easy to use Messaging App for Modern Teams" What do you like about Element? 1. It gives us consumer app ease but with enterprise-grade security and control - so both users and IT teams are somewhat happy. 2. Very strong pri ##### 4. Customization Users value the **extensive customization** options in Element, enhancing team collaboration with secure and flexible communication. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314892&qs=pros-and-cons#reviews) See Related User Reviews PP Phillip P. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, Secure Team Communication Made Simple" What do you like about Element? What I appreciate most about Element is its flexibility and strong security for team communication. The end-to-end encryption reassures me that our co ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very happy with it, though it's definitely for a technical crowd" What do you like about Element? Element is very configurable and secure, and allows file transfer and search. ##### 5. Features Users appreciate the **configurability and security** of Element, along with its effective file transfer and search capabilities. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=1162563&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very happy with it, though it's definitely for a technical crowd" What do you like about Element? Element is very configurable and secure, and allows file transfer and search. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.5/5 "Good App, Terrible Customer Support" What do you like about Element? Their app is a pretty good Matrix client with most of the features you would expect from a messaging app. The mobile app confusingly has two different ### 5 Cons or Disadvantages of Element ##### 1. Not Intuitive Users find the interface **not intuitive** , leading to a frustrating learning curve compared to other platforms. [ See 3 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=1970141&qs=pros-and-cons#reviews) See Related User Reviews PP Phillip P. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, Secure Team Communication Made Simple" What do you dislike about Element? What I find most frustrating about Element is that it sometimes feels slow or a bit clunky, particularly when managing large groups or a high volume o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very happy with it, though it's definitely for a technical crowd" What do you dislike about Element? Sometimes it's not made obvious enough that someone messaged me or how to do something I don't routinely do. ##### 2. Complexity Users find the **complexity** overwhelming for non-tech users, affecting smoothness and adding technical overhead in self-hosting. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314972&qs=pros-and-cons#reviews) See Related User Reviews DM Dolores M. 4.0/5 "Secure, Flexible Messaging with a Learning Curve" What do you dislike about Element? Complexity can be overwhelming for non-tech users and it's not as smooth as the desktop version. Self-hosting or configuring bridges can be tech-heavy ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Mid-Market (51-1000 emp.) 5.0/5 "A Secure & easy to use Messaging App for Modern Teams" What do you dislike about Element? 1. What I have heard is mainly the message or notifications delays 2. If we self host, there can be additional techincal overhead compared to pure ##### 3. Lack of Notifications Users report a **lack of notifications** that causes delays in receiving messages and affects usability. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2314885&qs=pros-and-cons#reviews) See Related User Reviews ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Mid-Market (51-1000 emp.) 5.0/5 "A Secure & easy to use Messaging App for Modern Teams" What do you dislike about Element? 1. What I have heard is mainly the message or notifications delays 2. If we self host, there can be additional techincal overhead compared to pure ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very happy with it, though it's definitely for a technical crowd" What do you dislike about Element? Sometimes it's not made obvious enough that someone messaged me or how to do something I don't routinely do. ##### 4. Learning Difficulty Users find the **learning difficulty** of Element challenging, especially for non-tech users navigating its complex features. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=2397727&qs=pros-and-cons#reviews) See Related User Reviews DM Dolores M. 4.0/5 "Secure, Flexible Messaging with a Learning Curve" What do you dislike about Element? Complexity can be overwhelming for non-tech users and it's not as smooth as the desktop version. Self-hosting or configuring bridges can be tech-heavy PP Phillip P. Small-Business (50 or fewer emp.) 5.0/5 "Flexible, Secure Team Communication Made Simple" What do you dislike about Element? What I find most frustrating about Element is that it sometimes feels slow or a bit clunky, particularly when managing large groups or a high volume o ##### 5. Status Issues Users experience significant **status issues** with delays in messages and notifications, alongside poor customer support responsiveness. [ See 2 mentions ](https://www.g2.com/products/element-io/reviews?filters%5Bsentiment_snippet%5D=1970152&qs=pros-and-cons#reviews) See Related User Reviews ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Mid-Market (51-1000 emp.) 5.0/5 "A Secure & easy to use Messaging App for Modern Teams" What do you dislike about Element? 1. What I have heard is mainly the message or notifications delays 2. If we self host, there can be additional techincal overhead compared to pure ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 1.5/5 "Good App, Terrible Customer Support" What do you dislike about Element? Never use any of their paid services. From their marketing, they sound great. But they won't work (particularly the integrations) and you will get zer ## Top-Rated Alternatives [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5(39,262) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5(19,253) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/element-io/competitors/alternatives) BJ Brian J. Hr manager Enterprise (\> 1000 emp.) 10/6/2019 "Liberate your communications " 5/5 What do you like best about Element? Riot is an open source chat app with a growing and vibrant community, that is eager to help and grow in a professional sense, since our company has moved to riot a year ago we have never experienced a problem. The app is getting better and safer Review collected by and hosted on G2.com. What do you dislike about Element? Encryption can be a little frustrating but new updates are coming Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Open source, regulated, Bridge between multiple services Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Akshitha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshitha S.") AS Akshitha S. Teaching Assistant Small-Business (50 or fewer emp.) 11/29/2019 "Riot has a nice UI and UX but has certain bugs" 3.5/5 What do you like best about Element? I love the interfaces they are very clean neat and to point alongside being customizable. Review collected by and hosted on G2.com. What do you dislike about Element? The fact that it has certain Android bugs though it is evolving Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? I was searching for alternatives to slack for the company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") UD Verified User in Defense & Space Mid-Market (51-1000 emp.) 11/25/2019 "No problems " 4/5 What do you like best about Element? Linking different systems and communities with Riot. I haven’t had any major problems using this software. Review collected by and hosted on G2.com. What do you dislike about Element? It is a little difficult to manage multiple Riot accounts on mobile app (ex: a personal account vs business account) but this isn’t a common problem Review collected by and hosted on G2.com. Recommendations to others considering Element: Great to use for team projects for instant updates! Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Personal as well as team chats. Staying up to date in a chat system rather than an email. Constant updating Review collected by and hosted on G2.com. Show More 11/26/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Mid-Market (51-1000 emp.) 11/26/2019 "Riot is another messaging app, from which message can be seen on any device eg. Laptop, pc, mobile " 4/5 What do you like best about Element? Message can be seen on any devices eg. mobile, PC, tablet and laptop at same time but circulated in room area Review collected by and hosted on G2.com. What do you dislike about Element? We still can face challenges while deleting, editing, threading, pinned message and so on. Review collected by and hosted on G2.com. Recommendations to others considering Element: Riot app has lot to be improving area but it also having some advantages, so go for it Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Message can be seen on any device with same timing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dennis I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis I.") DI Dennis I. Founder Small-Business (50 or fewer emp.) 10/4/2019 "One of the best group decentralized crypto-messengers" 5/5 What do you like best about Element? It's open source and based on matrix, a lot of people have done code review and bug reporting so its one of the safest options now Review collected by and hosted on G2.com. What do you dislike about Element? Small userbase, but I'm quite sure it will grow Review collected by and hosted on G2.com. Recommendations to others considering Element: Open source, secure cross platform decentralized messenger. What else would you need? Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Privacy, group discussions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 11/27/2019 "Solid but average product" 2.5/5 What do you like best about Element? As an upside, Riot is easy to understand and incorporate into your daily work. Review collected by and hosted on G2.com. What do you dislike about Element? Other than providing a messaging platform, Riot doesn't do anything too noteworthy. There are plenty of other platforms that provide more innovation. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Riot is what our work uses to communicate between people in different parts of the office. It saves on walking time between offices. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MR Muhammed R. Muhammed R Enterprise (\> 1000 emp.) 10/8/2019 "Riot: safe and secure messanger" 4/5 What do you like best about Element? I like the design and platform options that are available with riot. It's also opensource software. Review collected by and hosted on G2.com. What do you dislike about Element? It need more often updates and much better marketing. Review collected by and hosted on G2.com. Recommendations to others considering Element: If you want a highly secure messenger, Riot is good option for you Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Team collaboration on specific projects Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite SK Snehil K. Student Mid-Market (51-1000 emp.) 9/10/2019 "Easy and moderate performing" 3.5/5 What do you like best about Element? We can implement the customer interface, as per requirements easily and in addition to reports can made easily & feedbacks Review collected by and hosted on G2.com. What do you dislike about Element? Sometimes it takes more time to redirect one page to another Review collected by and hosted on G2.com. Recommendations to others considering Element: it is easy to use and solve problems easily I recommend go for it. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Tracking the reports and customer related problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/29/2019 "Good Open Source Application in developing stages" 4.5/5 What do you like best about Element? I like the User Interface, its neat customizable and user friendly Review collected by and hosted on G2.com. What do you dislike about Element? It has certain bugs on Android that can be worked upon Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? I was experimenting with the various business chat applications to search the right one for my company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Mid-Market (51-1000 emp.) 10/4/2019 "Great instant messaging service" 5/5 What do you like best about Element? It's user friendly, and it doesn't require a ton of training. Review collected by and hosted on G2.com. What do you dislike about Element? It sometimes doesn't save our work address and we have to type it in everytime we get on. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Instant messaging, private chat, sending links or pictures. Review collected by and hosted on G2.com. 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