--- title: Element Reviews meta_title: 'Element Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how Element works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 43 scale: '5' date_modified: '2026-07-17' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Element Reviews **Vendor:** Element **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 43 ## About Element Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element. ## Element Pros & Cons **What users like:** - Users value Element's **strong security features** , especially its end-to-end encryption and data control for team communication. (4 reviews) - Users find **Element easy to set up and manage** , facilitating seamless collaboration and efficient communication. (3 reviews) - Users appreciate the **seamless connectivity** of Element, enhancing team collaboration and communication across various projects. (2 reviews) - Users value the **extensive customization** options in Element, enhancing team collaboration with secure and flexible communication. (2 reviews) - Users appreciate the **configurability and security** of Element, along with its effective file transfer and search capabilities. (2 reviews) - Users value the **media sharing capabilities** of Element, appreciating its support for file transfer and search functionalities. (2 reviews) - Peer Connection (2 reviews) - Collaboration (1 reviews) - Users value the **effective communication** features of Element, facilitating collaboration with ease and security. (1 reviews) - Convenience (1 reviews) **What users dislike:** - Users find the interface **not intuitive** , leading to a frustrating learning curve compared to other platforms. (3 reviews) - Users find the **complexity** overwhelming for non-tech users, affecting smoothness and adding technical overhead in self-hosting. (2 reviews) - Users report a **lack of notifications** that causes delays in receiving messages and affects usability. (2 reviews) - Users find the **learning difficulty** of Element challenging, especially for non-tech users navigating its complex features. (2 reviews) - Users experience significant **status issues** with delays in messages and notifications, alongside poor customer support responsiveness. (2 reviews) - Users report **poor customer support** and unresponsive tech assistance, leading to unresolved issues and frustration. (1 reviews) - Difficult Navigation (1 reviews) - Users report significant **file sharing issues** and lack of customer support, leading to frustration and unresolved problems. (1 reviews) - Group Management (1 reviews) - Users report significant **integration issues** with Element, compounded by a lack of responsive customer support. (1 reviews) ## Element Discussions - [Is element Matrix secure?](https://www.g2.com/discussions/is-element-matrix-secure) - [How does element IO make money?](https://www.g2.com/discussions/how-does-element-io-make-money) - [Is element a safe app?](https://www.g2.com/discussions/is-element-a-safe-app) - [View Element pricing details and edition comparison](https://www.g2.com/products/element-io/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+12%3A49%3A20+-0500&secure%5Bsession_id%5D=402499de-0bec-473e-b049-4198b44107af&secure%5Btoken%5D=a93b024b5d7b6035bc1428118f90cd502dbc6421e449efdd9776b81f9b296b35&format=llm_user) ## Element Features **Business Instant Messaging** - File Sharing - Notifications - Search **Administrative Tasks - Frontline Worker Communication Platforms** - Training & Learning Modules - Health & Safety Policies - Onboarding & Offboarding - Surveys & Feedback - Employee Services - Knowledge Management **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Operations - Frontline Worker Communication Platforms** - Shift Scheduling - Insights & Analytics - Task Management - SOPs & Documentation **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Element Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,451 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,600 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)