--- title: Element Reviews meta_title: 'Element Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how Element works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 43 scale: '5' date_modified: '2026-07-13' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Element Reviews **Vendor:** Element **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 43 ## About Element Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element. ## Element Pros & Cons **What users like:** - Users value Element's **end-to-end encryption** , enhancing privacy and providing excellent control over data security. (4 reviews) - Users commend Element for its **ease of use** , highlighting straightforward setup and management for effective team collaboration. (3 reviews) - Users value the **flexibility and strong security** of Element, enhancing team communication and organization. (2 reviews) - Users appreciate the **flexibility and security** of Element, enhancing collaboration while ensuring private communication. (2 reviews) - Users appreciate the **configurability and security** of Element, along with effective file transfer and search features. (2 reviews) - Users value the **media sharing capabilities** of Element, appreciating its support for file transfer and search functionalities. (2 reviews) - Peer Connection (2 reviews) - Collaboration (1 reviews) - Users value the **effective communication** features of Element, facilitating collaboration with ease and security. (1 reviews) - Convenience (1 reviews) **What users dislike:** - Users find Element **not intuitive** , leading to a frustrating learning curve and difficulties in navigating features. (3 reviews) - Users find the **complexity overwhelming** , particularly for non-tech users, affecting the overall experience and functionality. (2 reviews) - Users experience significant **notification delays** , leading to missed messages and increased confusion about app usage. (2 reviews) - Users feel that Element has a **steep learning difficulty** , especially for non-tech users new to the platform. (2 reviews) - Users report significant **status issues** , including delays in notifications and unresponsive customer support when seeking assistance. (2 reviews) - Users report **poor customer support** and unresponsive tech assistance, leading to unresolved issues and frustration. (1 reviews) - Difficult Navigation (1 reviews) - Users report significant **file sharing issues** and lack of customer support, leading to frustration and unresolved problems. (1 reviews) - Group Management (1 reviews) - Users report significant **integration issues** with Element, compounded by a lack of responsive customer support. (1 reviews) ## Element Discussions - [Is element Matrix secure?](https://www.g2.com/discussions/is-element-matrix-secure) - [How does element IO make money?](https://www.g2.com/discussions/how-does-element-io-make-money) - [Is element a safe app?](https://www.g2.com/discussions/is-element-a-safe-app) - [View Element pricing details and edition comparison](https://www.g2.com/products/element-io/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+23%3A02%3A18+-0500&secure%5Bsession_id%5D=9e7c670f-3a9c-4fc8-b619-4272b6ada5c7&secure%5Btoken%5D=ecd9dca05afbd902f695f99c629f0a24e19884bccb98e7b9ddf619a16039d5e2&format=llm_user) ## Element Features **Business Instant Messaging** - File Sharing - Notifications - Search **Administrative Tasks - Frontline Worker Communication Platforms** - Training & Learning Modules - Health & Safety Policies - Onboarding & Offboarding - Surveys & Feedback - Employee Services - Knowledge Management **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Operations - Frontline Worker Communication Platforms** - Shift Scheduling - Insights & Analytics - Task Management - SOPs & Documentation **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Element Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,450 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,598 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)