--- title: Element Reviews meta\_title: 'Element Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 43 reviews by the users' company size, role or industry to find out how Element works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 43 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Element Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Element but has limited features. Are you part of the Element team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element. * * * Seller [Element](https://www.g2.com/sellers/element-6016c92f-6976-477d-b311-b5cbdaf3821d) Discussions [Element Community](https://www.g2.com/products/element-io/discuss) Languages Supported Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Esperanto, Estonian, Finnish, French, Galician, Hungarian, Icelandic, Italian, Japanese, Latvian, Dutch, Norwegian, Punjabi, Polish, Portuguese, Russian, Slovak, Spanish, Albanian, Swedish, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Paulina Lundin Show More ## Pricing Pricing provided by Element. ### Element Business $5.00 1 month per user ### Element Enterprise $10.00 1 month per user [ View More Pricing Information ](https://www.g2.com/products/element-io/pricing) ## Top-Rated Alternatives [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,268) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,257) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/element-io/competitors/alternatives) ## User Insights Average based on 43 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) PP Phillip P. Cyber Security Engineer Small-Business (50 or fewer emp.) 12/12/2025 "Flexible, Secure Team Communication Made Simple" 5/5 What do you like best about Element? What I appreciate most about Element is its flexibility and strong security for team communication. The end-to-end encryption reassures me that our conversations remain private, and setting up and managing channels for various projects or groups is straightforward. Overall, it really streamlines collaboration and helps keep our team connected and organised. Review collected by and hosted on G2.com. What do you dislike about Element? What I find most frustrating about Element is that it sometimes feels slow or a bit clunky, particularly when managing large groups or a high volume of messages. Additionally, some features are not as intuitive as those on other chat platforms, which means there is a slight learning curve. However, after becoming familiar with it, I find that it functions effectively. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Element addresses the challenge of secure and organised team communication. Rather than depending on lengthy email threads or juggling several messaging platforms, it brings all conversations together in a single space with robust privacy controls. This leads to quicker collaboration, reduces the chances of miscommunication, and ensures that sensitive discussions remain protected, ultimately making the team both more efficient and secure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Briana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briana B.") BB Briana B. Small-Business (50 or fewer emp.) 4/28/2026 "Effortless and Effective with Minor Performance Tweaks" 5/5 What do you like best about Element? I like everything about Element. It allows us to maneuver around all the hard district issues we have, especially with computers and time management. It's also super easy to setup, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about Element? I feel like it runs really well just needs to run a little more faster but it is awesome. It can be internet issues but at time the software runs slow. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Element helps organize everything and tackle district issues, especially with computers and time management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Software Engineer III Computer Software Mid-Market (51-1000 emp.) 10/22/2025 "A Secure & easy to use Messaging App for Modern Teams" 5/5 What do you like best about Element? 1. It gives us consumer app ease but with enterprise-grade security and control - so both users and IT teams are somewhat happy. 2. Very strong privacy & data sovernity: we can self host the server, chosse hosting, avoid vendor-lock, and very easy to integrate. 3. Enables inter-org communication and "federations" which is useful if we work with contractors. 4. Customer support is quite great. Review collected by and hosted on G2.com. What do you dislike about Element? 1. What I have heard is mainly the message or notifications delays 2. If we self host, there can be additional techincal overhead compared to pure consumer app. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? 1. Shadow IT & uncontrolled messaging apps. 2. Vendor lock-in & inflexibility of preprietary systems 3. Dependency on centralised infra (single point of failure) Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerSource: Organic ![Verified User in Graphic Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Graphic Design") AG Verified User in Graphic Design Small-Business (50 or fewer emp.) 5/6/2026 "Top-notch interface, secure audio/video exchanges at a lower cost" 5/5 What do you like best about Element? The possibility for small businesses to communicate in writing or via audio/video to discuss ongoing projects, securely and at a lower cost. The interface is also highly appreciated. Review collected by and hosted on G2.com. What do you dislike about Element? The connection issues with audio/video discussions that sometimes lag. I also regret the difficulty in changing the microphone source to use. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Before, we used Slack. Element allowed us to continue our discussions in different rooms beyond the limits imposed on Slack. This migration is also beneficial from a security standpoint for our conversations. Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/6/2025 "Very happy with it, though it's definitely for a technical crowd" 4.5/5 What do you like best about Element? Element is very configurable and secure, and allows file transfer and search. Review collected by and hosted on G2.com. What do you dislike about Element? Sometimes it's not made obvious enough that someone messaged me or how to do something I don't routinely do. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? It solves the core issue of needing a communication channel that's faster than email but not quite worthy of a phone call. It keeps me connected to my team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rian M.") RM Rian M. Founder Small-Business (50 or fewer emp.) 4/19/2025 Guest users or non-business users of the software, not included in G2 scores. "Secure Communication Platform" 5/5 What do you like best about Element? I absolutely love the level the security features they have for each conversation. Along with the encryption and server options. I use it to communicate with my private network. Review collected by and hosted on G2.com. What do you dislike about Element? I dislike the desktops version laginess. It's very hard to access due to some code glitch, i can't quiet figure out. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? It's giving us the level of security of knowing that our video conferences are confidential. They're also encrypted unlike many other platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lakshya R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lakshya R.") LR Lakshya R. Elevenlabs Small-Business (50 or fewer emp.) 2/13/2025 Guest users or non-business users of the software, not included in G2 scores. "This app is very good" 4.5/5 What do you like best about Element? I like best about Elements it has helped bring all my messaging app together. This app is also a great improvement over the old element app Review collected by and hosted on G2.com. What do you dislike about Element? Please provide functionality to that would have people want to move from element.. I have both and can't use element as it is barely functional compared to element Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? To solve Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abhishek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek B.") AB Abhishek B. GRC Intern (Governance, Risk and Compliance in Security) Small-Business (50 or fewer emp.) 2/21/2024 "Element has been an excellent option to use at work." 4.5/5 What do you like best about Element? I use it on a daily basis at work and it has a great and simple interface both in android and windows. Encryption has been guaranteed and all features required for workspaces are available. Review collected by and hosted on G2.com. What do you dislike about Element? One issue I faced recently was that the decryption of files was taking time but I'm sure it will change soon. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? A great alternative to WhatsApp as that is used for personal communication. Element is secure and can be trusted. All types of files can be shared. Rooms can be created for directed communication. All-in-all, an effective and simple application to use at work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GP Gage P. Incentive Development Lead Consumer Goods Mid-Market (51-1000 emp.) 2/13/2023 "Fast and easy, everyone in the office can use it." 5/5 What do you like best about Element? The message is delivered straightaway and can include information such as dates, times and venues. Element allows me to keep in touch with my global teams and avoid potential bombs that would otherwise sit in an email for 20 hours. Review collected by and hosted on G2.com. What do you dislike about Element? Element is a great dashboard and nothing much to dislike about it. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Speeding up sales cycles with company-wide knowledge sharing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MN Mark N. A/R Supervisor Mid-Market (51-1000 emp.) 1/19/2023 "Very succinct system of delivering consistent messaging" 4.5/5 What do you like best about Element? The tool is easy to use and transition wasn't bumpy at all. Provides regular, transparent and, clear communication in a very centralised place. Review collected by and hosted on G2.com. What do you dislike about Element? No issues with the interface and navigation so far, we are just looking for more ways to integrate it. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? Clear communications that helps keep everyone informed and quell any concerns they have. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Element. ### Element Business $5.00 1 month per user ### Element Enterprise $10.00 1 month per user [ View More Pricing Information ](https://www.g2.com/products/element-io/pricing) Element Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e63e22d7684d77706e59d6b3f903ee8/rocket-chat.jpg "Product Avatar Image") Rocket.Chat 4.2/5(374) [ Compare Now ](https://www.g2.com/compare/element-io-vs-rocket-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Product Avatar Image") Mattermost 4.3/5(369) [ Compare Now ](https://www.g2.com/compare/element-io-vs-mattermost) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,268) [ Compare Now ](https://www.g2.com/compare/element-io-vs-slack) ##### ##### Element Features Business Instant Messaging File Sharing Notifications Search Business Instant Messaging Audio Conferencing Video Conferencing [ View More Features ](https://www.g2.com/products/element-io/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Frontline Worker Communication Platforms](https://www.g2.com/categories/frontline-worker-communication-platforms) ##### Explore More [Is CDK worth it for automotive digital retailing at a multi-rooftop dealership group, or does Tekion deliver a more modern platform at comparable cost?](https://www.g2.com/discussions/is-cdk-worth-it-for-automotive-digital-retailing-at-a-multi-rooftop-dealership-group-or-does-tekion-deliver-a-more-modern-platform-at-comparable-cost)[Best big data solutions for predictive analytics](https://www.g2.com/discussions/best-big-data-solutions-for-predictive-analytics)[What are the most reliable managed mobility services platforms based on reviews from long-term enterprise users?](https://www.g2.com/discussions/what-are-the-most-reliable-managed-mobility-services-platforms-based-on-reviews-from-long-term-enterprise-users%20) [Best audit management software for small businesses](https://www.g2.com/discussions/what-s-the-best-audit-management-software-for-small-businesses)[Best IAM solution for mid-sized tech companies](https://www.g2.com/discussions/best-iam-solution-for-mid-sized-tech-companies-what-s-working-now)[Pros and Cons Details](https://www.g2.com/products/element-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)