--- title: Element Reviews meta\_title: 'Element Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 43 reviews by the users' company size, role or industry to find out how Element works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 43 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Element Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Element but has limited features. Are you part of the Element team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element. * * * Seller [Element](https://www.g2.com/sellers/element-6016c92f-6976-477d-b311-b5cbdaf3821d) Discussions [Element Community](https://www.g2.com/products/element-io/discuss) Languages Supported Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Esperanto, Estonian, Finnish, French, Galician, Hungarian, Icelandic, Italian, Japanese, Latvian, Dutch, Norwegian, Punjabi, Polish, Portuguese, Russian, Slovak, Spanish, Albanian, Swedish, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Paulina Lundin Show More ## Pricing Pricing provided by Element. ### Element Business $5.00 1 month per user ### Element Enterprise $10.00 1 month per user [ View More Pricing Information ](https://www.g2.com/products/element-io/pricing) ## Top-Rated Alternatives [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,265) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,253) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/element-io/competitors/alternatives) ## User Insights Average based on 43 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/23/2024 "Good App, Terrible Customer Support" 1.5/5 What do you like best about Element? Their app is a pretty good Matrix client with most of the features you would expect from a messaging app. The mobile app confusingly has two different versions, and gives confusing errors, but still works okay. Review collected by and hosted on G2.com. What do you dislike about Element? Never use any of their paid services. From their marketing, they sound great. But they won't work (particularly the integrations) and you will get zero customer support. I tried one of their business plans and kept getting an error when I tried to set it up. The error message said to contact tech support so I did... almost weekly for a month and a half with no response. Finally got someone from another department, who reached out to tech support, and tech support blew them off, too. The worst part was that when I asked about a refund (I had paid for the services for 2 months and got nothing), I was promptly ghosted. Review collected by and hosted on G2.com. What problems is Element solving and how is that benefiting you? provides secure multi-patform messaging Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Element. ### Element Business $5.00 1 month per user ### Element Enterprise $10.00 1 month per user [ View More Pricing Information ](https://www.g2.com/products/element-io/pricing) Element Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e63e22d7684d77706e59d6b3f903ee8/rocket-chat.jpg "Product Avatar Image") Rocket.Chat 4.2/5(374) [ Compare Now ](https://www.g2.com/compare/element-io-vs-rocket-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Product Avatar Image") Mattermost 4.3/5(369) [ Compare Now ](https://www.g2.com/compare/element-io-vs-mattermost) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,265) [ Compare Now ](https://www.g2.com/compare/element-io-vs-slack) ##### ##### Element Features Business Instant Messaging File Sharing Notifications Search Business Instant Messaging Audio Conferencing Video Conferencing [ View More Features ](https://www.g2.com/products/element-io/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Frontline Worker Communication Platforms](https://www.g2.com/categories/frontline-worker-communication-platforms) ##### Explore More [Is CDK worth it for automotive digital retailing at a multi-rooftop dealership group, or does Tekion deliver a more modern platform at comparable cost?](https://www.g2.com/discussions/is-cdk-worth-it-for-automotive-digital-retailing-at-a-multi-rooftop-dealership-group-or-does-tekion-deliver-a-more-modern-platform-at-comparable-cost)[Best big data solutions for predictive analytics](https://www.g2.com/discussions/best-big-data-solutions-for-predictive-analytics)[What are the most reliable managed mobility services platforms based on reviews from long-term enterprise users?](https://www.g2.com/discussions/what-are-the-most-reliable-managed-mobility-services-platforms-based-on-reviews-from-long-term-enterprise-users%20) [Best audit management software for small businesses](https://www.g2.com/discussions/what-s-the-best-audit-management-software-for-small-businesses)[Best IAM solution for mid-sized tech companies](https://www.g2.com/discussions/best-iam-solution-for-mid-sized-tech-companies-what-s-working-now)[Pros and Cons Details](https://www.g2.com/products/element-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)