Element Reviews & Product Details

What I appreciate most about Element is its flexibility and strong security for team communication. The end-to-end encryption reassures me that our conversations remain private, and setting up and managing channels for various projects or groups is straightforward. Overall, it really streamlines collaboration and helps keep our team connected and organised. Review collected by and hosted on G2.com.

What I find most frustrating about Element is that it sometimes feels slow or a bit clunky, particularly when managing large groups or a high volume of messages. Additionally, some features are not as intuitive as those on other chat platforms, which means there is a slight learning curve. However, after becoming familiar with it, I find that it functions effectively. Review collected by and hosted on G2.com.

1. It gives us consumer app ease but with enterprise-grade security and control - so both users and IT teams are somewhat happy.

2. Very strong privacy & data sovernity: we can self host the server, chosse hosting, avoid vendor-lock, and very easy to integrate.

3. Enables inter-org communication and "federations" which is useful if we work with contractors.

4. Customer support is quite great. Review collected by and hosted on G2.com.

1. What I have heard is mainly the message or notifications delays

2. If we self host, there can be additional techincal overhead compared to pure consumer app. Review collected by and hosted on G2.com.

Honestly, the main reason I use Element is because that’s where my friends are — otherwise, I probably wouldn’t have picked it myself. It works fine for personal chats, and the interface is okay once you get used to it. It’s also nice that it's open-source and has no ads, which keeps it clean.

Overall, it's fine if your community is already using it, but if you're starting from scratch, I'd probably recommend other apps first unless you really care about decentralization. Review collected by and hosted on G2.com.

That said, compared to something like Telegram, it definitely feels more limited. There are fewer built-in features, media handling isn't as smooth, and some things just feel a bit clunky. I know a lot of people care about privacy and self-hosting, but that’s not really a priority for me — I just want something simple and fast. Review collected by and hosted on G2.com.

Element is very configurable and secure, and allows file transfer and search. Review collected by and hosted on G2.com.

Sometimes it's not made obvious enough that someone messaged me or how to do something I don't routinely do. Review collected by and hosted on G2.com.

Elements is a bit different from the other messaging platforms.

I find it very informative as I have entered rooms that discuss topics that I am interested in Review collected by and hosted on G2.com.

The design of the web platform looks like chatgpt;it could look a bit better Review collected by and hosted on G2.com.

I absolutely love the level the security features they have for each conversation. Along with the encryption and server options. I use it to communicate with my private network. Review collected by and hosted on G2.com.

I dislike the desktops version laginess. It's very hard to access due to some code glitch, i can't quiet figure out. Review collected by and hosted on G2.com.

Element easy to learn and not take a big space. Review collected by and hosted on G2.com.

Since it's a quite new than for some people need to learn. Review collected by and hosted on G2.com.

I like best about Elements it has helped bring all my messaging app together. This app is also a great improvement over the old element app Review collected by and hosted on G2.com.

Please provide functionality to that would have people want to move from element.. I have both and can't use element as it is barely functional compared to element Review collected by and hosted on G2.com.

Their app is a pretty good Matrix client with most of the features you would expect from a messaging app. The mobile app confusingly has two different versions, and gives confusing errors, but still works okay. Review collected by and hosted on G2.com.

Never use any of their paid services. From their marketing, they sound great. But they won't work (particularly the integrations) and you will get zero customer support. I tried one of their business plans and kept getting an error when I tried to set it up. The error message said to contact tech support so I did... almost weekly for a month and a half with no response. Finally got someone from another department, who reached out to tech support, and tech support blew them off, too. The worst part was that when I asked about a refund (I had paid for the services for 2 months and got nothing), I was promptly ghosted. Review collected by and hosted on G2.com.

I use it on a daily basis at work and it has a great and simple interface both in android and windows.

Encryption has been guaranteed and all features required for workspaces are available. Review collected by and hosted on G2.com.

One issue I faced recently was that the decryption of files was taking time but I'm sure it will change soon. Review collected by and hosted on G2.com.