The support is just amazing and available very quickly. Support them is very polite and helps you in the best way. Review collected by and hosted on G2.com.

Nothing as such. All is good now. Geep growing Review collected by and hosted on G2.com.

"The most features for the lowest price" is what written on the Elastic Email homepage and... it surprisingly delivers. With minimum setup, efforts and resources, Elastic Email allows you to set up an email marketing campaign from the grounds-up. You can do literally everything necessary in Elastic Email for this purpose: Create new templates (and export them into other services if you like), manage subscription lists (even though we use Emailmeform for this, it's nice to have an alternative) and to monitor the campaign results. Elastic Email is a simple and straightforward tool which encompasses how a mass mailing solution should look and feel. Review collected by and hosted on G2.com.

There's little me and my team doesn't like on Elastic Email. For the price, it's little to complain. If I had to pick one thing, that would probably be how Elastic Email handles version control. Not the most glaring issues, but you have to manually restore the latest template version when you leave the app. This is something MailChimp does better, i,e. automatically. Review collected by and hosted on G2.com.

Elastic email turned out to be a mass mailing solution on par with the industry giants alike Mailchimp. It features a comprehensive HTML newsletter builder alongside a quite comfortable list management engine. What I especially like about elastic is email tracking capabilities which result in detailed analytics on every campaign we send. The tool is really decent and worth its money. Review collected by and hosted on G2.com.

HTML builder acts quite weird sometimes. What I mean is how the system handles versioning and progress saving. When you return to a newsletter you've been building, Elastic won't always open the latest version of this email and you'll have to look for an actual version somewhere in the history of updates. Review collected by and hosted on G2.com.

The best thing about elastic email is the flexibility and easy use. Review collected by and hosted on G2.com.

Obviously as a company not as large as gmail, for example, support and minor flaws are expected and are present. Review collected by and hosted on G2.com.

Transaction email via smtp and api and delivery to inbox. We have been using Elastic Email for over 3 years, it has been a reliable experience and the customer support is amazing. I recommend elastic email for transactional and marketing emails. Review collected by and hosted on G2.com.

I have not really had a bad experience while using Elastic Email. Review collected by and hosted on G2.com.

They have very attractive plans, very useful support material (highly needed for a newbie email marketer like me) and fast and effective support. Review collected by and hosted on G2.com.

The first time I had an issue things took a while to get through but things seem to be solidly on track now. Review collected by and hosted on G2.com.

Our company has been looking for a MailChimp alternative for quite some time. It's near impossible to compete with the market leader, but Elastic email is on the right track. It has almost everything needed for sending a mass mail campaign with email traking and analytics to compare the results of campaigns with one another. Plus, the html newsletter builder is really capable and you can export it with no issues. Review collected by and hosted on G2.com.

Auto-saving feature for the newsletter tempalet builder is somewhat finniky. It works, but you always have to go look for the lastest version instead of elastic loading it up automatically. Review collected by and hosted on G2.com.

Being very helpful in the management and development of emails. Review collected by and hosted on G2.com.

Difficulty when trying to merge information. Review collected by and hosted on G2.com.

There are a lot of things to like about Elastic E-mail.

Very affordable. You get 150,000 e-mails a month for free. We currently send 300,000+ e-mails a month, and it only comes out to around $100. We're growing quickly, so the flexibility of their pricing helps. Interface is very simple and easy to use. When it's working properly, it's working great! Customer service is fairly responsive. I think they are heading in the right direction.

As far as I know, with larger companies like SendGrid, they sometimes completely ignore issues and will let bugs fester in your system. I haven't had this issue with Elastic E-mail, so I've stuck with them. I also haven't used any other e-mail platform, so I honestly don't know if everyone runs into problems like the ones I have in the past, so I'm kind of at a crossroads where I don't know if I should ride it out, or look to switch. Review collected by and hosted on G2.com.

Mainly three things:

1. For the past year they have been going through many updates. Several times during this process, our e-mails just stopped sending, and we weren't alerted about it until I noticed the drop. For this past month, their graphs have not been working and I've been unable to track our open rates. As a result, we had to freeze our marketing budget and wait for them to fix it. It's been more than a month, but no progress so far. I have been told the problem has been resolved several times, and then when I went back to check, there was no difference. I've pretty much just been going around in circles with this problem.

2. Customer service is decent, but with notable limitations. First, only a few of their employees are truly responsive (Joshua, Andrzej, Beverly are all amazing!). Rest will try and give you canned responses for hours and hours, or they won't read your query at all and answer a completely unrelated question. I had to go back and forth for weeks sometimes until someone finally admitted there was an issue with something. I recommend specifically asking for certain representatives when you run into trouble. You'll know pretty quickly which ones are good. And second, it's not really 24/7 or as fast as they make it out to be. They respond "within the hour" but it's only with "Thanks for your e-mail, we're looking into this." Usually takes 1-2 days for small issues, and sometimes a week or more for bigger ones to be resolved.

3. We've run into a lot of problems as we've gotten bigger. We started on Elastic e-mail sending only ~5,000 e-mails a month. Now we're sending 300,000+ and there's a lot of issues with our logs being read incorrectly, throttling, deliverability problems, etc. We're considering switching to Mailgun as we scale even faster going forward, but still uncertain about it. Other startups that I know usually just set their e-mail systems and don't have to worry about it. I've had to pour in hours and hours into Elastic E-mail, trouble shooting through logs, making screenshots for their customer service team, etc.

I'm hoping the issues get resolved eventually, I'll come back here and update the review if it does. Until then, I'd say Elastic E-mail is a 3/5. Overall, I am fairly happy with them. I will say - by far the most annoying thing they sometimes do is pretend there is no issue when there is, and you have to go a very far length until they admit it and try and fix something. This isn't just prevalent on their support side, they even do it on review forums, where they try and disregard what previous customers have pointed out. It's EXTREMELY frustrating with companies do this. It's like when Comcast tells you "no, no, your cable is working fine," and you have to video yourself trying to turn your TV on to prove otherwise. Review collected by and hosted on G2.com.

Service it self fast ,stable and just awesome ! Support team - fantastic. Very professional, friendly. Review collected by and hosted on G2.com.

i dont have nothing .. and even i dont know what i would like to change or improve.. Review collected by and hosted on G2.com.