Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Affordable yet powerful Emailing Marketing Platform"
3/5
What do you like best about Elastic Email?

I was looking for a true alternative of Amaozn SES , once we come through it found much powerful and feature rich at the very similar price . It is One of the most affordable Email Marketing solution in the industry. Their recent updates made the platform automation rich . I love too use autorespnder and detailing reporting system . They provide in dept server logs. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

To be honest , I cloud not see anything wrong with ElasticEmail . A false positive campaign trigger will make you to contact Support team and provide valid documents time to time. Review collected by and hosted on G2.com.

Quang Dũng N.
QN
Quang Dũng N.
CEO
Retail
Small-Business (50 or fewer emp.)
"Highly Recommended For New Entrepreneur and Digital Marketers!"
4.5/5
What do you like best about Elastic Email?

As a new Entrepreneur and Digital Marketer, I have to learn and read reviews from a lot of email marketing services. Elastic Email gives me chance with many necessary features for email marketing, I even don't have to spend a single penny to figure out which works and which not. The price for IPs is reasonable. I will recommend Elastic Email to my friends. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Need supports for more locale (mine is Vietnamese) Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Very helpful service"
5/5
What do you like best about Elastic Email?

IT gives a valuable service for free.and is an alternative to google smtp Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

nothing,but better hide out adress from the bottom.give some other info Review collected by and hosted on G2.com.

Fletcher S.
FS
Fletcher S.
Founder
Computer Software
Small-Business (50 or fewer emp.)
"Non-Existent Customer Service"
0.5/5
What do you like best about Elastic Email?

We've been using elastic for transactional emails for the last five years. The system works fine and was easy to integrate with our back-end software. We've sent hundreds of thousands of emails through their service in that time. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Our account was suspended recently and elastic doesn't even send us a notification that that is happening. There is no communication from them about the fact that our email has stopped sending. Critical issues like this should be handled proactively. Rathe than being able to address an issue when it happens I'm instead left to put out a fire when we get complaints from our users. Review collected by and hosted on G2.com.

Response from Cully Wakelin of Elastic Email

Hi Fletcher,

We are sorry to hear about this. I have checked and our records indicate that in early 2016 you opted out of receiving our transactional emails by marking our emails as Spam/Junk in your email client. So, when the sub account was placed Under Review for a high rate of complaints - there was no way to get in touch. I can see several notification emails that were queued up to send, but were suppressed because of your email address's status.

We do have 24/7 support. And it is available via the UI, the website, by emailing support@elasticemail.com or by visiting this URL: http://support.elasticemail.com

As a courtesy I have already reactivated your sub account that was placed Under Review regardless of the complaint rate, as I can see it is generally lower volume transactional email.

Please reach out if you wish to reactivate your account email address status with us so you may start receiving transactional emails from Elastic Email again.

Thanks.

Cully Wakelin

Account Manager

Akram Hasan S.
AS
Akram Hasan S.
CTO
Computer & Network Security
Small-Business (50 or fewer emp.)
"Best API and fancy email templates"
4.5/5
What do you like best about Elastic Email?

I have been using transactional email for pretty long time for our business. After trying Elastic Email I was amazed by their API engine. It is fast, it has easy way to include email header parameters.

Most remarkable feature is their builtin HTML email templates for marketing and transactional use. Those are beautiful and easy to customize. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Everything else is likable with Elastic Email, something I didn't like is their Report graph, it takes time to load. Review collected by and hosted on G2.com.

Belinda S.
BS
Belinda S.
Owner / Freelance Graphic & Web designer
Graphic Design
Small-Business (50 or fewer emp.)
"Great cost effective Alternative for large lists and irregular campaign sending"
4.5/5
What do you like best about Elastic Email?

Elastic Mail seems to be one of the only online bulk email programs that don't seem to be concerened with how many subscribers you have, which is great if you have many to start with and don't want to spend an arm and a leg for sending out irregular campaigns to your large subscriber list! Infact the cost in comparison to the other options out there is almost too good to be true! Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

The setup is quite involved, especially setting up the server side settings for your domains if you are not familiar with that side of things it can be a bit daunting. Review collected by and hosted on G2.com.

Vlad S.
VS
Vlad S.
Co-founder
Information Technology and Services
Small-Business (50 or fewer emp.)
"Liatoss likes ElasticMail"
5/5
What do you like best about Elastic Email?

The price policy, as well as a great integration with Joomla, are 2 factors which we like the most! Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

The complexity of the system. Time to time it is not obvious to get the right understanding of the status. I am blocked due to reputation index despite the fact I didn;t use the system long time... Review collected by and hosted on G2.com.

Brad N.
BN
Brad N.
Managing Partner
Internet
Small-Business (50 or fewer emp.)
"Indispensable, easy to use, and powerful"
4.5/5
What do you like best about Elastic Email?

As the title says, elastic email has been absolutely indispensable to our business. We help our customers utilize our custom platform for selling their products online and elastic email integrated with Malik has been critical to our ability to give our customers the power to communicate effectively and automatically. The system has incredible features and a lot of capabilities that will help any business large or small. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Some of the initial set up was a little complicated but overall pretty easy to use. Once you understand it it works beautifully. Review collected by and hosted on G2.com.

KN
Kien N.
Small-Business (50 or fewer emp.)
"Good service and fast email and easy to use"
4/5
What do you like best about Elastic Email?

Fast email for my user and easy to config with my website run in wordpress. The pricing is unbelievable. It very cheap for bussiness email. But I use it for Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

The limited email per day make me feel inconvenience. But I know it is the law of International anti-spam and I am trying to gain more email per day Review collected by and hosted on G2.com.

TN
tuanhuyvietit n.
Marketer
Design
Small-Business (50 or fewer emp.)
"Why you should use Elastic Email for your email marketing campaign ?"
4/5
What do you like best about Elastic Email?

The best thing of Elastic Email: you can sent up to 150,000 emails for a month and maximum 5000 emails for a day.

And the cost per 10000 is 0,9$, very good price to go with. I also like the time of support very quickly. Review collected by and hosted on G2.com.

What do you dislike about Elastic Email?

Attachment files are not Free to use, also need more function for Template Design Review collected by and hosted on G2.com.