--- title: Elastic Email Reviews meta\_title: 'Elastic Email Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 212 reviews by the users' company size, role or industry to find out how Elastic Email works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 212 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Elastic Email Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Elastic Email but has limited features. Are you part of the Elastic Email team? [Upgrade your plan](https://my.g2.com/elastic-email/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Elastic Email is a powerful, affordable email delivery platform designed to help businesses manage email campaigns and chat messages. It enables email marketing, transactional messaging, automated marketing, and two-way communication channels, making it loved by small and mid-sized businesses, startups, and e-commerce businesses. Key aspects of Elastic Email include the Email API & SMTP, which allow developers to easily integrate email sending into their applications to send transactional messages. Email Marketing tools like a drag-and-drop editor supported by AI, smart contacts management, email automations, sign-up forms, pop-ups, and analytics to track the most important email metrics. Elastic Email also offers tools for Chat and Conversations management to keep the teams and customers aligned, thanks to live chat, team chat, and help desk features. Businesses can use various Integrations to connect their apps, shops, or platforms with top-notch email sending capabilities provided by Elastic Email. Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive 24/7 customer support via email and chat, making it a top choice for companies looking to supercharge their email communication strategy. * * * Seller [Elastic Email](https://www.g2.com/sellers/elastic-email) Discussions [Elastic Email Community](https://www.g2.com/products/elastic-email/discuss) Languages Supported German, English, French, Italian, Polish, Portuguese, Spanish, Turkish Solution Type All-in-One Overview by Joshua Perina (CEO at Elastic Email) Show More ## Pricing Pricing provided by Elastic Email. ### Free Free ### Email API Starter Starting at $19.00 50000 emails Per Month [ View More Pricing Information ](https://www.g2.com/products/elastic-email/pricing) ## Top-Rated Alternatives [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Email API](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Email API") Email API 4.4/5(733) ](https://www.g2.com/products/netcore-private-limited-email-api/reviews) [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ View All Alternatives ](https://www.g2.com/products/elastic-email/competitors/alternatives) ## User Insights Average based on 212 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Elastic Email Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cloudways ](https://www.g2.com/products/cloudways/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/10/2017 "Affordable yet powerful Emailing Marketing Platform" 3/5 What do you like best about Elastic Email? I was looking for a true alternative of Amaozn SES , once we come through it found much powerful and feature rich at the very similar price . It is One of the most affordable Email Marketing solution in the industry. Their recent updates made the platform automation rich . I love too use autorespnder and detailing reporting system . They provide in dept server logs. Review collected by and hosted on G2.com. What do you dislike about Elastic Email? To be honest , I cloud not see anything wrong with ElasticEmail . A false positive campaign trigger will make you to contact Support team and provide valid documents time to time. Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: If you are looking for an affordable email solution which can provide transactional and promotional mailing for , you can prefer Elastic Email. Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? We are doing email marketing here . We are able to send out emails to our large database, the recent product update made it awesome , now we are able to re-target only most responding subscribers. Review collected by and hosted on G2.com. Show More 12/12/2017 Validated ReviewerIncentivizedSource: G2 invite ![Quang Dũng N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quang Dũng N.") QN Quang Dũng N. CEO Retail Small-Business (50 or fewer emp.) 7/18/2017 "Highly Recommended For New Entrepreneur and Digital Marketers!" 4.5/5 What do you like best about Elastic Email? As a new Entrepreneur and Digital Marketer, I have to learn and read reviews from a lot of email marketing services. Elastic Email gives me chance with many necessary features for email marketing, I even don't have to spend a single penny to figure out which works and which not. The price for IPs is reasonable. I will recommend Elastic Email to my friends. Review collected by and hosted on G2.com. What do you dislike about Elastic Email? Need supports for more locale (mine is Vietnamese) Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: If you've just started up your new business and you have to do many things in your own, you should use this email marketing service. Or if you are new to email marketing, try yourself with Elastic Email and you will learn a lot. Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? Elastic Email helps me cut costs. It is very important for my new start up. Moreover, by the documentation of the service, I learn a lot about email marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Small-Business (50 or fewer emp.) 5/15/2018 "Very helpful service" 5/5 What do you like best about Elastic Email? IT gives a valuable service for free.and is an alternative to google smtp Review collected by and hosted on G2.com. What do you dislike about Elastic Email? nothing,but better hide out adress from the bottom.give some other info Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: It allows to send more free than others i think Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? I use elastic mail to confirm user mail in my wiki http://uknow.ga . Since my hosting did not provide this facility i was stuck and elastic mail help me to slove this. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Fletcher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fletcher S.") FS Fletcher S. Founder Computer Software Small-Business (50 or fewer emp.) 7/11/2017 "Non-Existent Customer Service" 0.5/5 What do you like best about Elastic Email? We've been using elastic for transactional emails for the last five years. The system works fine and was easy to integrate with our back-end software. We've sent hundreds of thousands of emails through their service in that time. Review collected by and hosted on G2.com. What do you dislike about Elastic Email? Our account was suspended recently and elastic doesn't even send us a notification that that is happening. There is no communication from them about the fact that our email has stopped sending. Critical issues like this should be handled proactively. Rathe than being able to address an issue when it happens I'm instead left to put out a fire when we get complaints from our users. Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: Since we last evaluated the market some of the big cloud players like Amazon have gotten into the market and might be better choices now. Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? We were using them to help ensure deliverability of transactional emails. Review collected by and hosted on G2.com. Show More Response from Cully Wakelin of Elastic Email [Editedit](https://www.g2.com/survey_responses/elastic-email-review-329454/official_response/edit) Hi Fletcher, We are sorry to hear about this. I have checked and our records indicate that in early 2016 you opted out of receiving our transactional emails by marking our emails as Spam/Junk in your email client. So, when the sub account was placed Under Review for a high rate of complaints - there was no way to get in touch. I can see several notification emails that were queued up to send, but were suppressed because of your email address's status. We do have 24/7 support. And it is available via the UI, the website, by emailing support@elasticemail.com or by visiting this URL: http://support.elasticemail.com As a courtesy I have already reactivated your sub account that was placed Under Review regardless of the complaint rate, as I can see it is generally lower volume transactional email. Please reach out if you wish to reactivate your account email address status with us so you may start receiving transactional emails from Elastic Email again. Thanks. Cully Wakelin Account Manager Current UserValidated ReviewerSource: Organic ![Akram Hasan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akram Hasan S.") AS Akram Hasan S. CTO Computer & Network Security Small-Business (50 or fewer emp.) 7/18/2017 "Best API and fancy email templates" 4.5/5 What do you like best about Elastic Email? I have been using transactional email for pretty long time for our business. After trying Elastic Email I was amazed by their API engine. It is fast, it has easy way to include email header parameters. Most remarkable feature is their builtin HTML email templates for marketing and transactional use. Those are beautiful and easy to customize. Review collected by and hosted on G2.com. What do you dislike about Elastic Email? Everything else is likable with Elastic Email, something I didn't like is their Report graph, it takes time to load. Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: For startup and easy maintenance Elastic Email will be a great choice. Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? We are using Elastic Email for our transactional emails and somewhat marketing emails. It is easy to manage contact list there and track activities of contacts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Belinda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Belinda S.") BS Belinda S. Owner / Freelance Graphic & Web designer Graphic Design Small-Business (50 or fewer emp.) 7/18/2017 "Great cost effective Alternative for large lists and irregular campaign sending" 4.5/5 What do you like best about Elastic Email? Elastic Mail seems to be one of the only online bulk email programs that don't seem to be concerened with how many subscribers you have, which is great if you have many to start with and don't want to spend an arm and a leg for sending out irregular campaigns to your large subscriber list! Infact the cost in comparison to the other options out there is almost too good to be true! Review collected by and hosted on G2.com. What do you dislike about Elastic Email? The setup is quite involved, especially setting up the server side settings for your domains if you are not familiar with that side of things it can be a bit daunting. Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: I would definately recommend Elastic mail if you are looking for a cost effective email marketing solution that has an easy to use wisiwig email composer and with a hundred and fifty thousand free emails a month its a real steel! Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? Not having to pay a fee just becuase you have over 2000 contacts. Being able to add customer accounts is a fantastic bonus so that they can just login and view their own campaign reports and manage their own lists if need be. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vlad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad S.") VS Vlad S. Co-founder Information Technology and Services Small-Business (50 or fewer emp.) 7/21/2017 "Liatoss likes ElasticMail" 5/5 What do you like best about Elastic Email? The price policy, as well as a great integration with Joomla, are 2 factors which we like the most! Review collected by and hosted on G2.com. What do you dislike about Elastic Email? The complexity of the system. Time to time it is not obvious to get the right understanding of the status. I am blocked due to reputation index despite the fact I didn;t use the system long time... Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: I recommended the Elasticmail integration with several customers and offer them the product support. There are at least 2 more customers who use the product because of my recommendation. Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? newsletter campaign is the most effective information channel in comparison with all others channels, so we can effectively communicate with our customers by using elastic mail... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brad N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad N.") BN Brad N. Managing Partner Internet Small-Business (50 or fewer emp.) 2/7/2017 "Indispensable, easy to use, and powerful" 4.5/5 What do you like best about Elastic Email? As the title says, elastic email has been absolutely indispensable to our business. We help our customers utilize our custom platform for selling their products online and elastic email integrated with Malik has been critical to our ability to give our customers the power to communicate effectively and automatically. The system has incredible features and a lot of capabilities that will help any business large or small. Review collected by and hosted on G2.com. What do you dislike about Elastic Email? Some of the initial set up was a little complicated but overall pretty easy to use. Once you understand it it works beautifully. Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: Strong product, strong support, easy to use, and does what it's supposed to do. Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? We had to have a reliable powerful and easy to use email platform for our platform that we built for our customers to have a powerful shopping capability for their products. Review collected by and hosted on G2.com. Show More 7/18/2017 Validated ReviewerIncentivizedSource: Seller invite KN Kien N. Small-Business (50 or fewer emp.) 7/18/2017 "Good service and fast email and easy to use" 4/5 What do you like best about Elastic Email? Fast email for my user and easy to config with my website run in wordpress. The pricing is unbelievable. It very cheap for bussiness email. But I use it for Review collected by and hosted on G2.com. What do you dislike about Elastic Email? The limited email per day make me feel inconvenience. But I know it is the law of International anti-spam and I am trying to gain more email per day Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: The price is unbelieveable, Free email can reach to 150k email per month (as blogger canhme said with me) Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? I don't use for bussiness realized. I use for notice for user that i posted a new post. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TN tuanhuyvietit n. Marketer Design Small-Business (50 or fewer emp.) 7/18/2017 "Why you should use Elastic Email for your email marketing campaign ?" 4/5 What do you like best about Elastic Email? The best thing of Elastic Email: you can sent up to 150,000 emails for a month and maximum 5000 emails for a day. And the cost per 10000 is 0,9$, very good price to go with. I also like the time of support very quickly. Review collected by and hosted on G2.com. What do you dislike about Elastic Email? Attachment files are not Free to use, also need more function for Template Design Review collected by and hosted on G2.com. Recommendations to others considering Elastic Email: More function will be great Review collected by and hosted on G2.com. What problems is Elastic Email solving and how is that benefiting you? Working with many customer and if Elastic Email do not have sub-acc option, my job would be a mess. - How convenience when customer can login to sub-acc and check the result. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Elastic Email? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Elastic Email ](https://www.g2.com/products/elastic-email/discussions/new) GU Guest User • Last activity over 2 years ago What is Elastic Email used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-elastic-email-used-for) RL Ricardo Leite • Last activity over 5 years ago Any tips to get better results using Elastic Email with Mautic? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-tips-to-get-better-results-using-elastic-email-with-mautic) [ View all Discussions ](https://www.g2.com/products/elastic-email/discuss) ## Pricing Options Pricing provided by Elastic Email. ### Free Free ### Email API Starter Starting at $19.00 50000 emails Per Month ### Email API Pro Starting at $49.00 50000 emails Per Month [ View More Pricing Information ](https://www.g2.com/products/elastic-email/pricing) Elastic Email Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71577b0678d3ce4ff66cd7045e79f465/twilio-sendgrid-email-api.jpg "Product Avatar Image") Twilio SendGrid Email API 4/5(368) [ Compare Now ](https://www.g2.com/compare/elastic-email-vs-twilio-sendgrid-email-api) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4fbe3aaf854988beaf4843bf753d8296/mailgun%282%29.png "Product Avatar Image") Mailgun 4.2/5(321) [ Compare Now ](https://www.g2.com/compare/elastic-email-vs-mailgun) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-simple-email-service-amazon-ses.jpg "Product Avatar Image") Amazon 4.3/5(203) [ Compare Now ](https://www.g2.com/compare/amazon-simple-email-service-amazon-ses-vs-elastic-email) ##### ##### Elastic Email Features Email Marketing Email and Mobile Preview Manage Email Lists High-Volume Sending Reporting & Analytics Basic Reporting Administration Detailed Server Logs Alerts/Notifications Integrations Mail Send API [ View More Features ](https://www.g2.com/products/elastic-email/features) ##### Categories on G2 [Email Tracking](https://www.g2.com/categories/email-tracking)[Email Marketing](https://www.g2.com/categories/email-marketing)[Transactional Email](https://www.g2.com/categories/transactional-email) ##### Explore More [What FTP software is best for managing large file transfers across a corporate network where speed and reliability under load actually matter?](https://www.g2.com/discussions/what-ftp-software-is-best-for-managing-large-file-transfers-across-a-corporate-network-where-speed-and-reliability-under-load-actually-matter)[What platform provides automated budget allocation for social ads?](https://www.g2.com/discussions/social-media-advertising-what-platform-provides-automated-budget-allocation-for-social-ads)[Which load balancing software maintains session consistency even during planned server maintenance windows without routing users into broken states?](https://www.g2.com/discussions/which-load-balancing-software-maintains-session-consistency-even-during-planned-server-maintenance-windows-without-routing-users-into-broken-states) [Which automotive digital retailing platforms keep sales reps actively using the system past initial rollout without requiring ongoing retraining?](https://www.g2.com/discussions/which-automotive-digital-retailing-platforms-keep-sales-reps-actively-using-the-system-past-initial-rollout-without-requiring-ongoing-retraining)[What product analytics tools let a product manager run cohort analysis and funnel reports without writing SQL or waiting on a data engineer?](https://www.g2.com/discussions/what-product-analytics-tools-let-a-product-manager-run-cohort-analysis-and-funnel-reports-without-writing-sql-or-waiting-on-a-data-engineer)[Pros and Cons Details](https://www.g2.com/products/elastic-email/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)