--- title: Elastic Email Reviews meta_title: 'Elastic Email Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how Elastic Email works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 212 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Elastic Email Reviews **Vendor:** Elastic Email **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 212 ## About Elastic Email Elastic Email is a powerful, affordable email delivery platform designed to help businesses manage email campaigns and chat messages. It enables email marketing, transactional messaging, automated marketing, and two-way communication channels, making it loved by small and mid-sized businesses, startups, and e-commerce businesses. Key aspects of Elastic Email include the Email API & SMTP, which allow developers to easily integrate email sending into their applications to send transactional messages. Email Marketing tools like a drag-and-drop editor supported by AI, smart contacts management, email automations, sign-up forms, pop-ups, and analytics to track the most important email metrics. Elastic Email also offers tools for Chat and Conversations management to keep the teams and customers aligned, thanks to live chat, team chat, and help desk features. Businesses can use various Integrations to connect their apps, shops, or platforms with top-notch email sending capabilities provided by Elastic Email. Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive 24/7 customer support via email and chat, making it a top choice for companies looking to supercharge their email communication strategy. ## Elastic Email Pros & Cons **What users like:** - Users appreciate the **ease of use** of Elastic Email, valuing its intuitive interface and seamless setup process. (7 reviews) - Users endorse the **easy setup** of Elastic Email, making it effortless to integrate and manage email communications. (5 reviews) - Users value the **reliable delivery** of Elastic Email, enhancing customer experience through effective email management and automation. (5 reviews) - Users value the **reliability** of Elastic Email, ensuring consistent email delivery and effective campaign management. (4 reviews) - Users value the **automation features** of Elastic Email, finding them essential for efficient email management and audience growth. (3 reviews) - Users value the **automation tools** of Elastic Email, making it fast and reliable for small businesses. (3 reviews) - Easy Integration (3 reviews) - Email Marketing (3 reviews) - Integrations (3 reviews) - Intuitive (3 reviews) **What users dislike:** - Users find the **missing features** limiting, particularly in reporting and support response times, affecting overall efficiency. (4 reviews) - Users find **limited features** in Elastic Email, especially in terms of flexibility and advanced reporting capabilities. (3 reviews) - Users note the **learning curve** for advanced features and workflows in Elastic Email can be challenging initially. (2 reviews) - Users express frustration with **poor customer support** , citing slow response times during urgent issues as a significant drawback. (2 reviews) - Users find the **reporting capabilities lacking** , desiring more advanced insights and customizable options for better performance analysis. (2 reviews) - Template Limitations (2 reviews) - Campaign Issues (1 reviews) - Campaign Management (1 reviews) - Complexity (1 reviews) - Difficult Setup (1 reviews) ## Elastic Email Reviews ### 1. It's a terrible service! **Rating:** 0.0/5.0 stars **Reviewed by:** Nataliia M. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2020 **What do you like best about Elastic Email?** Nothing. Account set up, support, and service are extremely bad. **What do you dislike about Elastic Email?** Support doesn't notify about any system issues. We had a lot of emails not sent for the two days, and we should track it manually. This issue happens four times for three months. There is no status page to track system availability and issues. The filters by date don't work from time to time. **Recommendations to others considering Elastic Email:** Please, do not choose Elastic if you want a stable service that works. Last year with Elastic was very hard and painful. **What problems is Elastic Email solving and how is that benefiting you?** We have a horrible email service. We will change it in three months. ### 2. Vague price information **Rating:** 0.5/5.0 stars **Reviewed by:** Brad J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Elastic Email?** It was easy to setup a campaign and add/edit email templates. **What do you dislike about Elastic Email?** Vague price information. It says 150000 emails are free (per month). I've added 100000 for a campaign but have to pay $0.09/1000 emails, no matter they should be free. Also, it's unclear should I pay and how much exactly the fee for "Contact delivery and optimization tools". By default they are pre-selected so it's unclear after all. After ~10k sent emails my account was blocked due to low open rate...I didn't know you are obligated to have a specific open rate. Sometimes people from the list simply are not interested in the topic/mail subject. How am I supposed to be punished for that?! **Recommendations to others considering Elastic Email:** Check their prices first and be sure you understand their model. **What problems is Elastic Email solving and how is that benefiting you?** I want to send emails to my newsletter subscribers. The cheap price lures me, but after all, it turns out you get what you pay for... ### 3. Non-Existent Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Fletcher S. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2017 **What do you like best about Elastic Email?** We've been using elastic for transactional emails for the last five years. The system works fine and was easy to integrate with our back-end software. We've sent hundreds of thousands of emails through their service in that time. **What do you dislike about Elastic Email?** Our account was suspended recently and elastic doesn't even send us a notification that that is happening. There is no communication from them about the fact that our email has stopped sending. Critical issues like this should be handled proactively. Rathe than being able to address an issue when it happens I'm instead left to put out a fire when we get complaints from our users. **Recommendations to others considering Elastic Email:** Since we last evaluated the market some of the big cloud players like Amazon have gotten into the market and might be better choices now. **What problems is Elastic Email solving and how is that benefiting you?** We were using them to help ensure deliverability of transactional emails. **Official Response from Cully Wakelin:** > Hi Fletcher, We are sorry to hear about this. I have checked and our records indicate that in early 2016 you opted out of receiving our transactional emails by marking our emails as Spam/Junk in your email client. So, when the sub account was placed Under Review for a high rate of complaints - there was no way to get in touch. I can see several notification emails that were queued up to send, but were suppressed because of your email address's status. We do have 24/7 support. And it is available via the UI, the website, by emailing support@elasticemail.com or by visiting this URL: http://support.elasticemail.com As a courtesy I have already reactivated your sub account that was placed Under Review regardless of the complaint rate, as I can see it is generally lower volume transactional email. Please reach out if you wish to reactivate your account email address status with us so you may start receiving transactional emails from Elastic Email again. Thanks. Cully Wakelin Account Manager ### 4. Very Simple to Setup **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Elastic Email?** They had a good support. Very easy to set SPF and DKIM. Has a good monitoring/log system. I having no problem with their admin interface. **What do you dislike about Elastic Email?** No warning when your credit is low that impacting the service. The client still able to send email without error/warning in their Mail Transfer Agent, but the emails going nowhere. No warning (to admin) when (one or more) clients blocked/disabled. The policy that impacting service implemented without announcement. However, I believe they will grow with their innovative product. **What problems is Elastic Email solving and how is that benefiting you?** I use 3rd party SMTP for transaction. Providing a sophisticated server for sending emails. ### 5. Very high reject rate **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2017 **What do you like best about Elastic Email?** Allows high volume sending at low cost per email **What do you dislike about Elastic Email?** Massive number of bounces and mail tagged as spam even when sending to a highly scrubbed list of colleagues. **Recommendations to others considering Elastic Email:** Use sendgrid for better results **What problems is Elastic Email solving and how is that benefiting you?** None due to the high bounce/spam tag rate ### 6. Bad support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2016 **What do you like best about Elastic Email?** Their web interface is nice and simple to use. Very intuitive. **What do you dislike about Elastic Email?** Theirsupport is bad to the best. They are only reading the subject and then reply with a can reply - even if your initial support ticket contained all the info requested. They are also having a not so good delivery. Regardless if they are saying that they do monitor their sending IPs against RBL, that is a big fat lie. **Recommendations to others considering Elastic Email:** Simply go for some other service provider. If you are looking for a real good email service, ElasticEmail isn't the one to go to. **What problems is Elastic Email solving and how is that benefiting you?** It was suppose to be a great mandril replacement. It turns out to be a nightmare. Bottom line, no benefits at all - only wasted hours and money. ## Elastic Email Discussions - [Any tips to get better results using Elastic Email with Mautic?](https://www.g2.com/discussions/any-tips-to-get-better-results-using-elastic-email-with-mautic) - 1 comment, 1 upvote - [What is Elastic Email used for?](https://www.g2.com/discussions/what-is-elastic-email-used-for) - 1 comment - [View Elastic Email pricing details and edition comparison](https://www.g2.com/products/elastic-email/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A23%3A30+-0500&secure%5Bsession_id%5D=01abe66f-f493-43be-a1b8-7380b3d69cdf&secure%5Btoken%5D=da0be22bbe932c1cc51d33a82fe710040e95a8f2806467b570395ae7f73a0597&format=llm_user) ## Elastic Email Integrations - [Cloudways](https://www.g2.com/products/cloudways/reviews) ## Elastic Email Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Analytics** - Open Rates - Link Activity - Attachment Activity **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Elastic Email Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews) - [Email API](https://www.g2.com/products/netcore-private-limited-email-api/reviews) - 4.4/5.0 (725 reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 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