--- title: eKomi Reviews meta\_title: 'eKomi Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how eKomi works for a business like yours. aggregate\_rating: rating\_value: 2.8 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # eKomi Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by eKomi but has limited features. Are you part of the eKomi team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! eKomi, The Feedback Company is the only Goldman Sachs-backed independent provider of transaction-based reviews & ratings. As a Google worldwide partner, eKomi has gathered & published over 50,000,000 reviews for customers using its groundbreaking social commerce technology. eKomi generates seller ratings, customer reviews, product reviews & social recommendations, to create viral effects on websites, social media, and search engines which allow for a successful revenue generating impact for businesses. All reviews are checked via algorithm and manually before getting published on our clients' Trust Pages, and on Google, Bing, Yahoo, and Facebook. We have developed the most varied and innovative review generation methods which allow our clients to request feedback from any and all of their clients, a fact which is reflected in our high response rates. We collect more and better reviews than any other company in the business, which is why working with eKomi represents the best return on your investment. * * * Seller [eKomi](https://www.g2.com/sellers/ekomi) Discussions [eKomi Community](https://www.g2.com/products/ekomi/discuss) Languages Supported Arabic, Czech, German, English, Finnish, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Thai Overview by Michael Liebert Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ekomi/pricing) ## Top-Rated Alternatives [ ![Trustpilot](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/ekomi/competitors/alternatives) ## User Insights Average based on 14 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Small-Business (50 or fewer emp.) 5/7/2024 "Shocking Experience" 0/5 What do you like best about eKomi? The software was ok until they changed it and then it went downhill really badly and then they blamed their customers instead of taking responsibilty. Review collected by and hosted on G2.com. What do you dislike about eKomi? We were a customer of theirs. They changed their internal system and removed our credit card details. We received a request to enter our credit card details in their new system but it would not accept it. We attempted to contacted them but go not reply. The service was cut off and we thought fine end of the matter. Then a few months later we get a contact through our website (eKomi had the directors contact details and email address from the set up process but we never received any emails from them about an issue) threatening with legal action and demanding we pay all the bills including after they cut off the service. We replied to ask what the issue was and they advise that no one had replied that had sent us numerous emails - we checked every address and no one had received any emails from them. We provided proof of this to eKomi and they simply didn't care. They sent internal screenshot of some messaging system they used but they didn't come to us. That is a major red flag..... I want to remind any readers of this that eKomi software is designed to send emails to your customer for feedback. if they can even contact their own customers about an issue - what good is their software to you?? Seriously utterly incompetent. We had a signed a year contract which was already finished when the issue with credit card happened - just for clarity the issue was on their side with their new system - nothing to do with our credit card. We had screenshots from the issue when we attempted to contact them. Again eKomi didn't care - they claim the contract renews for 12 month each time automatically without any notification or consent from the user.... seriously talk about draconian.... Is that even legal? They threatened us with legal action to pay the full 2nd year including the months after the service had been stopped. The finance person couldn't care less - she only cared about getting money out of us. The fact their software failed miserably and the issue was entirely on their side and they didn't respond to our request for help meant nothing to her. There are many alternatives out there - All I know for sure is eKomi should be avoid at all cost. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? It didnt - it failed and then made us pay under the threat of legal action for their utter incompetence. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AS Ankush S. Manager Small-Business (50 or fewer emp.) 1/24/2023 "Easy to use. Helps generate user reviews for various brands" 4.5/5 What do you like best about eKomi? Use ful to get ratings through Ekomi. Easy to use. Helps generate user reviews for various brands on google. Helps in conversion Review collected by and hosted on G2.com. What do you dislike about eKomi? Customer service needs to improve, with instant availability of support team. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Helps generate user reviews for various brands on google. Helps in conversion Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/30/2023 "Cheap but not the best reviews platform" 4/5 What do you like best about eKomi? User-friendly. We can now conduct pulse surveys with our employees and quickly analyze the results using real-time analytics Review collected by and hosted on G2.com. What do you dislike about eKomi? The platform UI and UX is a bit outdated and not the best compared to other reviews platforms Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Like many others, they gather reviews that appear on Google, but others offer a more visually appealing UI, a wider range of features, and often at a lower cost Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Roi Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roi Z.") RZ Roi Z. Senior director of cyber security Enterprise (\> 1000 emp.) 1/24/2023 "Senior director of cyber security" 3.5/5 What do you like best about eKomi? Performance, user friendly interface,great support Review collected by and hosted on G2.com. What do you dislike about eKomi? Price very expensive Doesn't have support coverage in Asia Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Automation and easy integration of data to cloud Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 1/23/2023 "Does what it promises. Easy to use." 2.5/5 What do you like best about eKomi? Helped businesses get seller ratings, customer reviews, and product reviews. Review collected by and hosted on G2.com. What do you dislike about eKomi? Customer service. This need to be improved. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Helps in generating google seller ratings for all kinds of products. Reliable and easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/16/2022 "eKomi" 5/5 What do you like best about eKomi? Very easy to use and made you feel at ease using the platform. Review collected by and hosted on G2.com. What do you dislike about eKomi? Not always completly trustworthy reviews. Review collected by and hosted on G2.com. Recommendations to others considering eKomi: it solves many problems, but look at other platforms too, like trustpilot Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Helping to get our company better known for our excellent product Review collected by and hosted on G2.com. Show More 6/23/2022 Validated ReviewerIncentivizedSource: G2 invite ![James P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James P.") JP James P. MD Media Production Small-Business (50 or fewer emp.) 1/17/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "I could not recommend them and we're having a sour break-up" 0.5/5 What do you like best about eKomi? The standard eKomi account allows for SMS reviews. The review request asks whether they have enjoyed your services. If no, they're filtered out to a feedback page that allows them to give advise that would improve your services. If yes, they are forwarded to a section where they can leave a Facebook or Google review. Review collected by and hosted on G2.com. What do you dislike about eKomi? The problem with managing you own reviews (that is, not using any review software) is inevitably people are confused as to whether they have a Google account or not. The eKomi system does not circumvent this issue. It placed the responsibility onto the reviewer to know and decide what platform they will review on. This causes many to drop out of the review process. The widgets provided for websites are so far below par it's not funny. It's hard to believe they're so clunky and inflexible. It's like going back to HTML1. As a WordPress developer I was expecting to have some fun with these widgets. I was also expecting eKomi to make my life easier by giving me flexible and effective widgets. I was so very disappointed. My biggest gripe is now the process of canceling my account. Unlike pretty much every other account in the world, you can't cancel from inside your account. You have to email eKomi with a cancellation request. I did this some months back and didn't get a reply. A fee of several hundred dollars was then transacted. I emailed them again, this time advising them that I would have to contact my bank to reverse the fee if I didn't get an instant response. The response from Mathew said that he would forward my request "off to accounts to be actioned." It hasn't been actioned. Three payments have now been transacted since I first requested cancellation. It's very disturbing and either sloppy or unethical. I'll find out which when/if they process my refund. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? The eKomi system did help increase the number of reviews I received. This was of course a major objective. The benefit to me have been new clients who told me that the good reviews were the reason they came to me. The other reason I used eKomi was for an SEO boost. I think the review system at eKomi was somewhat over-sold to me. I do SEO for clients but am somewhat naive about local SEO and the role reviews play in this. I've used Reviews.io for clients and seen really great gains in local SEO when combined with other SEO practices. I was keen to keen to test and hopefully confirm the information my eKomi representative gave me concerning the power of reviews. I was told repeatedly that keywords in reviews and review replies were like some kind of dynamite for SEO. I saw little if any result from using eKomi in this way but think perhaps many other factors played into this and won't condemn them for something that was probably my fault. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Besim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Besim B.") BB Besim B. Director of Marketing and Design Design Small-Business (50 or fewer emp.) 11/15/2020 "Stay Away: Worst Experience with Any Service Provider" 0/5 What do you like best about eKomi? That we stopped using them and no longer have to deal with their awful customer service. Review collected by and hosted on G2.com. What do you dislike about eKomi? Everything, especially their customer service and their outdated platform. Review collected by and hosted on G2.com. Recommendations to others considering eKomi: Look at other companies. There are a dozen or more competitors out there. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Like so many others out there, they collect reviews that show up on Google. Others do it with better UI, more features and often cheaper. Review collected by and hosted on G2.com. Show More 5/15/2022 Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/8/2019 "HORRIBLE experience. STAY FAR AWAY!" 0/5 What do you like best about eKomi? If you don't expect a reply for months, it may be a good solution for you. Review collected by and hosted on G2.com. What do you dislike about eKomi? We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to cancel, and received the same stock auto reply from customer service. When I finally got though to billing and asked why they kept charging our card, they pretended like they had not received my emails to cancel. They asked me to prove the cancellation; stating that the contract auto renews every year, even though we had cancelled prior to the renewal date, and removed their software months beforehand. To this day they continue to charge our credit card, and have even gone so far as to write threatening emails to us. I am disgusted that a reviews company would treat it's long term clients like this. Review collected by and hosted on G2.com. Recommendations to others considering eKomi: Do your homework and select a trusted reviews company. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? We had used them for two years for customer reviews. While we did not need support of any kind, the software worked. Worse than any gym membership horror story you may have heard- trying to cancel is almost impossible. Be VERY careful about working with this company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") UP Verified User in Public Safety Small-Business (50 or fewer emp.) 3/8/2019 "Ekomi...eh" 2.5/5 What do you like best about eKomi? First I love the idea of getting employees to be more engaged. They have some cool abilities (glassdoor scores) and I can see the value. Review collected by and hosted on G2.com. What do you dislike about eKomi? It fell short when it came to surveys and other forms of internal communication. Review collected by and hosted on G2.com. Recommendations to others considering eKomi: I would check out a few other platforms to see which is the best fit for you and your initiatives. eKomi is not the best, but also not the worst. It may work for you, it may not. Review collected by and hosted on G2.com. What problems is eKomi solving and how is that benefiting you? Employee Engagement Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about eKomi? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about eKomi ](https://www.g2.com/products/ekomi/discussions/new) GU Guest User What is eKomi used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ekomi-used-for) [ View all Discussions ](https://www.g2.com/products/ekomi/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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