# Best VoIP Providers *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. ## Category Overview **Total Products under this Category:** 417 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 60,200+ Authentic Reviews - 417+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top VoIP Providers at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,488 reviews) | Managed business phone setup with support | "[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)" | | 2 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,320 reviews) | Unified calling, texting, and team communication | "[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)" | | 3 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,622 reviews) | Cloud calling inside the Zoom workflow | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,330 reviews) | Shared calls, texts, and summaries | "[A Total Game Changer for Shared Calls, Summaries, and Seamless HubSpot/Shopify Sync](https://www.g2.com/survey_responses/quo-review-12739904)" | | 5 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,643 reviews) | Meetings, calls, and collaboration in one suite | "[Webex Suite: Reliable All-in-One Collaboration with Great Audio/Video Quality](https://www.g2.com/survey_responses/webex-suite-review-12654772)" | | 6 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (604 reviews) | Stable calling inside the Webex ecosystem | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (3,995 reviews) | AI-assisted calls with transcripts and CRM context | "[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)" | | 8 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (866 reviews) | Cloud telephony with SMS and Teams support | "[Simple, Easy-to-Navigate Interfaces with All the Info You Need](https://www.g2.com/survey_responses/8x8-work-review-12655856)" | | 9 | [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) | 4.3/5.0 (474 reviews) | Calling and messaging for distributed teams | "[Easy Setup with Minor Configuration Hurdles](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875)" | | 10 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,542 reviews) | Sales and support call management | "[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)" | ## Best VoIP Providers At A Glance - **Leader:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Highest Performer:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Easiest to Use:** [Crexendo](https://www.g2.com/products/crexendo/reviews) - **Top Trending:** [Calilio](https://www.g2.com/products/calilio/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) ## Which Type of VoIP Providers Tools Are You Looking For? - [VoIP Providers](https://www.g2.com/categories/voip-providers) *(current)* - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- **Sponsored** ### 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=118&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71595&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers&secure%5Btoken%5D=05cf455c94e5fb692fb43a345ec66b598a9b32c605a97c418fb300589e82f862&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fs%2Fbusiness-voip%3Futm_medium%3Dpaid-ads%26utm_source%3Dg2%26utm_campaign%3D701a600000mZlEx%26utm_content%3Dg2clicks&secure%5Burl_type%5D=custom_url) --- ## Buyer Guide: Key Questions for Choosing VoIP Providers Software ### How should I choose a VoIP provider? I recommend starting with the calls your team handles most often. If inbound support matters most, prioritize routing, voicemail, missed-call handling, queues, and reporting. If sales outreach is the main use case, focus on CRM sync, call recording, SMS, notes, and follow-up tracking. For distributed teams, test desktop and mobile reliability before committing. ### What do VoIP Providers do? I usually describe VoIP providers' software as cloud-based business phone software for calling. These systems help teams make, receive, route, record, and manage calls across desktop, mobile, and connected devices. Reviewers often connect this category with business numbers, voicemail, SMS, call history, call routing, recordings, and CRM activity. It gives sales, service, and admin teams a cleaner way to manage phone communication across people, locations, and devices. ### Why do businesses use VoIP providers? Across the review data I analyzed, businesses used VoIP Providers when phone work needed to be easier to manage across devices, locations, and teams. Users often describe the value in calling from a computer or mobile app, keeping a dedicated business number, and reviewing past call activity from one system. The main benefits I saw were: - Reviewers like quick setup, simple calling, and business numbers that work across devices. - Sales and service teams value call recording, SMS, voicemail, and CRM call logging. - Admins appreciate user setup, number assignment, routing, and account visibility. - Users often call out support quality when porting, call issues, or billing questions come up. Common pain points include call quality, app freezes, number registration, text setup, pricing, and support follow-through. ### Who uses VoIP Providers primarily? After examining G2 reviewer profiles, I found that VoIP Providers software supports the following users: - **Sales teams:** Place calls, send texts, record conversations, and log follow-up activity. - **Customer service teams:** Manage inbound calls, voicemail, routing, and missed-call follow-up. - **IT admins:** Add users, assign numbers, configure routing, and manage permissions. - **Healthcare offices:** Use business lines for patient communication and appointment-related calls. - **Legal and real estate teams:** Keep client communication tied to dedicated business numbers. - **Small business owners:** Separate business calls from personal phone activity. ### What types of VoIP Providers should I consider? Based on the way reviewers describe the category, I see VoIP Providers falling into these groups: - **Cloud business phone systems:** Best for replacing desk phones with desktop and mobile calling. - **Contact-center-style systems:** Best for routing, queues, call monitoring, and service workflows. - **Sales calling tools:** Best for CRM sync, recordings, notes, call history, and outbound follow-up. - **Virtual number providers:** Best for small teams that need separate business lines or local numbers. - **Unified communication suites:** Best when calling needs to sit beside meetings, messaging, and collaboration. ### What are the core features to look for in VoIP providers? Based on my review of this category, all the strong platforms tend to include core features like: - Business number setup, porting, extensions, and number assignment across teams and locations. - Desktop and mobile calling, voicemail, SMS, and call forwarding as core communication coverage. - Call routing, IVR, queues, missed-call handling, and recording for structured inbound management. - CRM sync, call notes, transcripts, analytics, and searchable call history for post-call visibility. - Admin controls covering users, permissions, billing, devices, and compliance requirements. - Accessible support for outages, porting delays, call quality issues, and text approval processes. ### What trends are shaping VoIP providers right now? From my evaluation of review patterns and current communication platform updates, these themes stand out: - **AI call summaries:** Phone systems are adding summaries, action items, and transcripts to call history. - **UCaaS consolidation:** Buyers are comparing voice, messaging, meetings, and collaboration in the same buying cycle. - **Mobile-first calling:** Distributed teams expect business calling to work reliably across desktop and mobile apps. - **CRM-connected call records:** Sales and service teams want calls, notes, and follow-up history tied to customer records. - **Admin-controlled AI and compliance:** Teams need control over recordings, transcripts, summaries, retention, and access. --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Nextiva](https://www.g2.com/products/nextiva/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,488 **Why buyers love it?:** Nextiva’s G2 reviews led me to its fit in business phone setup where call handling, texting, and support quality matter. Users point to call forwarding, voicemail, business texting, Microsoft Teams connection, easy navigation, and long-term service support. Works well for teams that want a dependable phone system with help close at hand during setup and daily use. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users praise the **exceptional customer support** of Nextiva, ensuring quick assistance and efficient setup processes. - Users praise the **ease of use** of Nextiva, enjoying smooth setup and excellent customer support throughout. - Users commend Nextiva for its **exceptional customer service** and seamless onboarding, ensuring a smooth implementation experience. - Users appreciate the **easy setup** of Nextiva, allowing for quick implementation without complications. - Users appreciate the **reliability** of Nextiva, enjoying seamless access and prompt customer service whenever needed. **Cons:** - Users find the **difficult configuration** of Nextiva challenging, especially during setup and managing large shifts. - Users find the **complexity** of Nextiva's features challenging, especially during setup and integration with CRMs. - Users experience **number issues** with Nextiva, facing delays in call displays and automatic call declines. - Users find **complex processes** in Nextiva challenging, especially in managing large teams and initial setup times. - Users find the **difficult setup** of Nextiva to be clunky and not user-friendly, impacting their overall experience. #### Recent Reviews **"[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)"** **Rating:** 5.0/5.0 stars *— Mark M.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-7200921) --- **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- #### Trending Discussions - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 1 comment - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments ### 2. [RingEX](https://www.g2.com/products/ringex/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,320 **Why buyers love it?:** After I reviewed RingEX’s G2 feedback, I placed it around business communication that brings calls, texts, meetings, and internal messages into one system. Reviewers call out Salesforce connection, team lines, call routing, mobile access, call quality, and support for teams working across offices or locations. A strong fit for teams that want client calls and internal communication managed from one VoIP workspace. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find RingEX exceptionally **easy to use** , making communication and collaboration seamless for their teams. - Users value the **helpful customer support** of RingEX, finding it easy to use and reliable for their needs. - Users praise the **high-quality phone calls** of RingEX, noting its ease of use and helpful features for support. - Users value the **reliable connection and helpful support** of RingEX, enhancing their overall communication experience. - Users highlight the **reliability** of RingEX, appreciating its consistent performance and effective support services. **Cons:** - Users find **poor customer support** challenging, often facing unnecessary steps and complications when seeking assistance. - Users find the **complex processes** of RingEX challenging, often requiring support for troubleshooting known issues. - Users find the **customer service challenging** at times, with unnecessary steps complicating support for known issues. - Users often face **call issues** with RingEX, including inadequate logs and poor customer support affecting functionality. - Users find the **customer support difficult to deal with** at times, causing frustration during troubleshooting. #### Recent Reviews **"[Unified Workflow with AI: Reliable and Highly Efficient](https://www.g2.com/survey_responses/ringex-review-12725076)"** **Rating:** 4.5/5.0 stars *— Youcef A.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12725076) --- **"[Seamless Integration and Exceptional Support](https://www.g2.com/survey_responses/ringex-review-12608346)"** **Rating:** 5.0/5.0 stars *— Javier M.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12608346) --- #### Trending Discussions - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) ### 3. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,622 **Why buyers love it?:** In Zoom Phone’s G2 feedback, I noticed its clearest role in cloud-based calling for teams already working inside Zoom. Review sentiment points to easy setup, work-number separation, web portal controls, Salesforce logging, texting, recordings, and global calling support. A good match for teams that want phone calls, meetings, and account activity tied to a familiar Zoom environment. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Zoom Phone to be **user-friendly** , enjoying its straightforward setup and functionality enhancements. - Users love the **video conferencing capabilities** of Zoom Phone, enhancing collaboration and creating a personal connection remotely. - Users value the **reliability** of Zoom Phone, noting its consistent availability and excellent audio and video quality. - Users value the **easy communication** via Zoom Phone, enjoying seamless integration and reliable call quality. - Users value the **stable video quality** of Zoom Phone, enhancing communication and collaboration during meetings. **Cons:** - Users find the **limited features** of Zoom Phone restrict communication and support capabilities, impacting overall satisfaction. - Users struggle with **Zoom issues** when switching between applications and on slower computer setups. - Users feel that **meeting entry notifications** are unclear, causing confusion with waiting room participants and sharing challenges. - Users express frustration over **missing features** , including poor support options and lack of essential functionalities like faxing. - Users commonly face **connection issues** that disrupt meetings and create frustration with inconsistent experiences across devices. #### Recent Reviews **"[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)"** **Rating:** 4.0/5.0 stars *— AAYUSH A.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885) --- **"[Fast, Lag-Free Zoom Video Meetings That Connect Our Team Worldwide](https://www.g2.com/survey_responses/zoom-phone-review-12750871)"** **Rating:** 4.5/5.0 stars *— Annand V.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12750871) --- ### 4. [Quo](https://www.g2.com/products/quo-quo/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 3,330 **Why buyers love it?:** Quo stood out to me in G2 reviews for team-based calling where shared context matters after each conversation. Users highlight voice and texting in one place, clear call quality, call summaries, analytics, AI call handling, Zapier, HubSpot, and Shopify connections. A practical choice for small teams that need calls, texts, and follow-up details easy to share. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Quo to be **user-friendly and versatile** , making integration and navigation a seamless experience. - Users commend the **responsive customer support** of Quo, quickly addressing issues and enhancing overall satisfaction. - Users value the **call recording and transcription features** of Quo, enhancing conversation tracking and review efficiency. - Users value the **wide range of essential features** in Quo, enhancing their service and streamlining business operations. - Users highlight the **easy setup** of Quo, making transitions and integrations seamless for their businesses. **Cons:** - Users report **connection issues** with Quo, including glitches, dropped calls, and variable call quality during long conversations. - Users report frequent **call disconnections** that disrupt communication and lead to missed calls and notifications. - Users wish for the **missing features** like message editing and personal tagging, which limit their usability. - Users face **performance issues** with Quo, including lag, unclear calls, and problems with data transfer. - Users experience **delays** in support response times, which can impact urgent operational needs and overall efficiency. #### Key Features - Instant Messaging - Hold Music - Individual Download - Generate Location - Personalization #### Recent Reviews **"[Lightweight CRM with Smart Call Summaries, Great Integrations, and Fast Support](https://www.g2.com/survey_responses/quo-review-12784813)"** **Rating:** 5.0/5.0 stars *— DAVID M.* [Read full review](https://www.g2.com/survey_responses/quo-review-12784813) --- **"[A Total Game Changer for Shared Calls, Summaries, and Seamless HubSpot/Shopify Sync](https://www.g2.com/survey_responses/quo-review-12739904)"** **Rating:** 5.0/5.0 stars *— Matthew Franklin C.* [Read full review](https://www.g2.com/survey_responses/quo-review-12739904) --- #### Trending Discussions - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments ### 5. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 17,643 **Why buyers love it?:** As I worked through Webex Suite’s G2 feedback, I read its strongest use case as unified collaboration across meetings, calls, chat, files, and remote teamwork. Reviewers call out video quality, personal meeting links, screen sharing, digital whiteboards, file sharing, meeting summaries, and cross-device access. A strong fit for teams that want voice and video communication housed with broader collaboration tools. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Suite, valuing its all-in-one functionality for seamless collaboration. - Users praise the **high-quality video and audio** of Webex Suite, enhancing collaboration across various industries. - Users value the **reliability** of Webex Suite, enjoying seamless connections for their collaborative needs. - Users value the **excellent video and audio quality** of Webex Suite, enhancing remote collaboration seamlessly across teams. - Users commend the **excellent video quality** of Webex Suite, enhancing their collaboration experience seamlessly. **Cons:** - Users experience **slow loading** times and lag, affecting usability and response during important tasks. - Users find Webex Suite to be **not user-friendly** , often struggling with its unintuitive interface and complex setup. - Users experience **performance issues** with Webex Suite, including lagging, cluttered interface, and mobile app freezing. - Users find the **lack of intuitiveness** in Webex Suite can lead to a steep learning curve and user frustration. - Users find the **user interface cluttered and less intuitive** , leading to a frustrating experience, especially for newcomers. #### Recent Reviews **"[Webex Suite: Reliable All-in-One Collaboration with Great Audio/Video Quality](https://www.g2.com/survey_responses/webex-suite-review-12654772)"** **Rating:** 4.0/5.0 stars *— Arkajit D.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-12654772) --- **"[Reliable Tool for Team Communication and Collaboration](https://www.g2.com/survey_responses/webex-suite-review-12695498)"** **Rating:** 5.0/5.0 stars *— Anbuselvam S.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-12695498) --- #### Trending Discussions - [How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration?](https://www.g2.com/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes - [How has Webex Meetings catered to the evolving needs of global virtual teams and large-scale webinars?](https://www.g2.com/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 1 comment, 5 upvotes - [What is Webex Meetings used for?](https://www.g2.com/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes ### 6. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 604 **Why buyers love it?:** Webex Calling’s G2 feedback gave me a focused read on business calling tied to the Webex work environment. Users point to clear voice quality, easy call switching, personal rooms, calendars, whiteboards, global meetings, and remote access to teammates. Well suited to teams that already use Webex and want calling to sit close to meetings and virtual collaboration. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, finding it simple to set up and connect with others. - Users appreciate the **reliable call quality** of Webex Calling, benefiting from stability and seamless integration within the suite. - Users appreciate the **impeccable call quality** of Webex Calling, enjoying smooth connections and intuitive cloud management. - Users appreciate the **seamless integration** of Webex Calling, enhancing efficiency and connectivity across the organization. - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. **Cons:** - Users find the **complex call routing configuration** of Webex Calling overwhelming, especially when trying to automate processes. - Users find the **lack of intuitiveness** in Webex Calling complicates navigation and setup, especially for beginners. - Users experience **slow performance** with Webex Calling, particularly during meetings or on lower bandwidth connections. - Users experience **performance issues** with Webex Calling, noting lag and glitches that affect call quality. - Users desire more **advanced customization options** with Webex Calling to better tailor their experience and preferences. #### Recent Reviews **"[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)"** **Rating:** 4.5/5.0 stars *— Kieran P.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12647737) --- **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- #### Trending Discussions - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) ### 7. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,995 **Why buyers love it?:** Reviewing Dialpad Connect’s G2 reviews, I placed it around flexible business calling with transcripts, summaries, and CRM-linked follow-up. Reviewers highlight laptop calling, inbound and outbound calls, international reach, call recording, auto attendants, call queues, transcripts, and AI recaps. A good match for teams that want call context captured without relying on manual notes. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users enjoy the **intuitive and user-friendly interface** of Dialpad Connect, enhancing their overall communication experience. - Users appreciate the **AI features** of Dialpad Connect, enhancing call management and communication efficiency. - Users find the **AI transcription feature** of Dialpad Connect highly useful for generating excellent insights and recordings. - Users find the **call recording feature** invaluable, enjoying easy review and seamless transitions between devices. - Users value the **multi-device accessibility** and **AI-powered features** of Dialpad Connect, enhancing collaboration and productivity. **Cons:** - Users experience **call issues** with inconsistent quality and challenges in call forwarding, impacting critical conversations. - Users report **connection issues** with Dialpad Connect, leading to poor call quality and interruptions during conversations. - Users express a need for **missing functionality** , particularly regarding limited options for call handling and integration with Podio. - Users face **recording issues** , including inability to send messages and limitations with voicemail greetings and TTS features. - Users report frequent **call quality issues** with Dialpad Connect, leading to frustration and communication breakdowns. #### Recent Reviews **"[Dialpad Connect’s AI Recaps and Real-Time Transcriptions Shine for Hybrid Teams](https://www.g2.com/survey_responses/dialpad-connect-review-12610593)"** **Rating:** 4.5/5.0 stars *— Pawan D.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12610593) --- **"[Awesome AI transcripts, summaries, voicemail, and seamless MS Dynamics 365 sync](https://www.g2.com/survey_responses/dialpad-connect-review-12550356)"** **Rating:** 5.0/5.0 stars *— Kaushik C.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-12550356) --- #### Trending Discussions - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment ### 8. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 866 **Why buyers love it?:** 8x8 Work’s G2 feedback pointed me toward cloud-based calling for teams that need phone, SMS, and admin controls across devices. Users mention Microsoft Teams use, SMS, admin controls, number transfers, multi-device handoff, IVR setup, and stable cloud telephony. A solid option for teams that want daily calling and texting managed from a cloud phone system. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of 8x8 Work, which makes daily communication efficient and straightforward. - Users value the **easy communication** capabilities of 8x8 Work, allowing calls from anywhere via integrations like Microsoft Teams. - Users commend the **reliability** of 8x8 Work, experiencing minimal downtime and consistent call quality throughout their use. - Users value the **efficient customer support** of 8x8 Work, allowing quick access to live assistance and speedy resolutions. - Users appreciate the **all-in-one communication solution** of 8x8 Work, enhancing convenience and efficiency for remote work. **Cons:** - Users report that **customer service response times are slow** , negatively impacting their experience and troubleshooting efforts. - Users report that **customer support is slow** and unhelpful, negatively impacting their overall experience with 8x8 Work. - Users experience **poor customer support** , with slow responses and difficulties in troubleshooting, negatively impacting overall satisfaction. - Users find the **limited features** of 8x8 Work restrictive, especially regarding CRM integrations and analytics capabilities. - Users report **technical issues** like lagging mobile app and login troubles, impacting their overall experience with 8x8 Work. #### Key Features - Phone Calls - Hold Music - Individual Download - Voice Conferencing - Tenancy Flexibility #### Recent Reviews **"[Simple, Easy-to-Navigate Interfaces with All the Info You Need](https://www.g2.com/survey_responses/8x8-work-review-12655856)"** **Rating:** 4.0/5.0 stars *— John T.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12655856) --- **"[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12747765) --- #### Trending Discussions - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) ### 9. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 474 **Why buyers love it?:** Vonage Business Communications came through in my analysis of G2 reviews as a VoIP system for teams that need calling, texting, and contact handling across locations. The feedback highlights outbound and inbound calls, candidate and client communication, call parking, line merging, employee contact books, mobile access, and setup support. Works well for teams that need voice and messaging in one business communication app. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Vonage Business Communications, benefiting from its intuitive interface and reliable functionality. - Users commend the **reliability** of Vonage Business Communications, ensuring consistent and quality connections for their business needs. - Users value the **integrated calling features** of Vonage, enhancing communication efficiency across platforms for remote teams. - Users commend the **fantastic customer support** of Vonage Business Communications, enhancing their overall experience seamlessly. - Users appreciate the **ease of use and versatile messaging features** of Vonage Business Communications, enhancing their communication experience. **Cons:** - Users report **texting limitations** with Vonage, experiencing delivery issues and challenges in messaging candidates. - Users report **frequent call drops** and connectivity issues, causing frustrations with missed calls and communication delays. - Users experience **slow and unhelpful customer support** , complicating issue resolution and leading to dissatisfaction with the service. - Users experience **call connectivity issues** with Vonage, including dropped calls and difficulties in transferring calls smoothly. - Users often experience **connection issues** with Vonage Business Communications, leading to dropped calls and missed alerts. #### Recent Reviews **"[Easy Setup with Minor Configuration Hurdles](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875)"** **Rating:** 4.0/5.0 stars *— Jay C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875) --- **"[Great for Calling Offshore Candidates and Managing Employee Contacts](https://www.g2.com/survey_responses/vonage-business-communications-review-12601341)"** **Rating:** 4.5/5.0 stars *— Yasir K.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12601341) --- #### Trending Discussions - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### 10. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,542 **Why buyers love it?:** Aircall’s G2 feedback led me to its fit in call management for sales and support teams that need visibility into conversations. Users call out easy setup, call routing, IVR, shared inboxes, call recording, mobile access, CRM connections, shortcuts, and internal call transfers. A strong fit for teams that want customer calls logged, routed, and reviewed from a cloud-based phone system. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Aircall's **user-friendliness** exceptional, enabling team members to utilize it easily without extensive training. - Users appreciate the **reliable and easy-to-use features** of Aircall, enhancing communication and improving support efficiency. - Users value Aircall's **easy integration** with various systems, enhancing communication and streamlining operations effortlessly. - Users value the **automatic call recording and transcription** feature of Aircall, enhancing record-keeping and tracking seamlessly. - Users commend Aircall for its **exceptional reliability** , ensuring seamless communication and efficient support across teams. **Cons:** - Users experience **connection issues** with Aircall, including finicky installations and occasional call disconnections. - Users frequently face **call issues** with poor quality and connectivity, making the experience frustrating and unreliable. - Users express frustration over **missing features** like talk time tracking and WhatsApp integration, impacting usability. - Users often face **dialer issues** such as the absence of a proper phone directory and repetitive dialing. - Users often face **slow loading** issues, impacting calls and features due to inadequate internet connectivity. #### Key Features - VOiP Number - Software Pairing - Record Calls - Personalization - Daily Summary #### Recent Reviews **"[Easy Setup, Seamless HubSpot & Salesforce Integrations, and Excellent Call Transcripts](https://www.g2.com/survey_responses/aircall-review-12562939)"** **Rating:** 4.5/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12562939) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### Trending Discussions - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 11. [Crexendo](https://www.g2.com/products/crexendo/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 338 **Product Description:** Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users commend the **exceptional customer support** from Crexendo, highlighting their expertise and responsiveness throughout the process. - Users highlight the **exceptional customer support** from Crexendo, making onboarding and management seamless and stress-free. - Users commend Crexendo for their **exceptional customer service** , highlighting responsiveness and support during the transition process. - Users find Crexendo's interface incredibly **easy to use** , enjoying seamless transitions and outstanding customer support throughout the process. - Users commend the **easy setup** with Crexendo, highlighting seamless transitions and exceptional customer support throughout the process. **Cons:** - Users face **call issues** with Crexendo, especially during ISP outages and experiencing technical challenges. - Users find **implementation complex** , requiring IT support and sometimes struggle with setup and troubleshooting steps. - Users find that **customer service can be difficult to reach** , complicating the support experience with Crexendo. - Users find the **difficult navigation** of the Crexendo app hampers efficiency and can be confusing during setup. - Users are frustrated by the **limited management of phone numbers** and spam call issues with Crexendo. #### Recent Reviews **"[A Forward-Thinking Cloud Communications Leader](https://www.g2.com/survey_responses/crexendo-review-12368316)"** **Rating:** 5.0/5.0 stars *— Kalpesh S.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-12368316) --- **"[Hassle-Free Switch to Crexendo with Helpful Customer Support](https://www.g2.com/survey_responses/crexendo-review-12384881)"** **Rating:** 5.0/5.0 stars *— Rick K.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-12384881) --- #### Trending Discussions - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments ### 12. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,721 **Product Description:** CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of CloudTalk, highlighting its intuitive interface and time-saving features. - Users praise the **reliability** of CloudTalk, highlighting its consistent connection and ease of use. - Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and efficiently manage calls. - Users value the **ease of obtaining local numbers** with CloudTalk, enhancing efficiency and call quality. - Users value the **smart call routing and real-time analytics** of CloudTalk, enhancing efficiency for sales and support teams. **Cons:** - Users experience **call issues** such as missing dial tones and connectivity problems, leading to frustrating communication challenges. - Users face occasional **connection issues** that disrupt operations, though they are generally resolved quickly. - Users highlight **call management issues** , such as difficulties in transferring calls and mobile app limitations impacting efficiency. - Users express frustration over **missing features** like email coordination, client uploads, and inadequate reporting capabilities. - Users experience **poor connectivity** with CloudTalk, encountering frequent issues that disrupt their overall usage and efficiency. #### Recent Reviews **"[Good call center tool for customer service](https://www.g2.com/survey_responses/cloudtalk-review-12643672)"** **Rating:** 4.5/5.0 stars *— CINDY R.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12643672) --- **"[Simple, Reliable Calling with Clear Audio and Handy CRM Integration](https://www.g2.com/survey_responses/cloudtalk-review-12708976)"** **Rating:** 4.5/5.0 stars *— Emmanuel C. J.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12708976) --- #### Trending Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 13. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,380 **Product Description:** GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of GoTo Connect, making business operations and communication seamless and efficient. - Users appreciate the **excellent customer support** of GoTo Connect, highlighting quick resolutions and friendly staff responsiveness. - Users find GoTo Connect to be a **highly reliable solution** for seamless communication and workflow management. - Users highlight the **easy setup** of GoTo Connect, facilitating quick implementation and intuitive usage for all team members. - Users love the **combined features** of GoTo Connect, enhancing both internal and customer communication effortlessly. **Cons:** - Users face **call issues** with GoTo Connect, experiencing delays and limited options during incoming calls, impacting efficiency. - Users find GoTo Connect's **overwhelming options and limited fax viewing** frustrating, impacting their overall experience. - Users find the **limited features** of GoTo Connect hinder functionality, particularly with fax, call recording, and text messaging. - Users experience **poor customer service** , with long wait times and unresolved issues that frustrate business operations. - Users express frustration with **poor customer support** , often struggling to get assistance during the sign-up process. #### Recent Reviews **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- #### Trending Discussions - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) ### 14. [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 508 **Product Description:** Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice, messaging, fax, wireless, storage, inference, and more into your applications. Every Telnyx customer can access 24/7 in-house engineering support and complimentary services like configuration management, enterprise-level security, and fraud detection. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users commend the **responsive customer support** of Telnyx CPaaS, enhancing their overall experience and satisfaction. - Users find Telnyx CPaaS to be **incredibly easy to use** , appreciating its intuitive interface and prompt support. - Users value the **exceptional customer service** of Telnyx CPaaS, often receiving prompt and helpful support whenever needed. - Users praise the **easy setup** of Telnyx CPaaS, noting its intuitive interface and quick implementation for services. - Users commend the **affordable pricing** of Telnyx, appreciating its excellent value and responsive customer support. **Cons:** - Users find the **complex processes** of Telnyx CPaaS challenging, requiring time and support for advanced features. - Users are concerned about the **high cost** and lack of support for managing expenses effectively on Telnyx CPaaS. - Users express frustration with **poor customer service** , highlighting unresponsive support and operational inefficiencies that hinder usage. - Users are frustrated by the **long waiting times** for support, often resulting in limited access to essential features. - Users find the **new portal cumbersome** , requiring excessive searching and a complicated onboarding process. #### Recent Reviews **"[Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)"** **Rating:** 5.0/5.0 stars *— Jon B.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607) --- **"[Outstanding Highly Recommend](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)"** **Rating:** 4.0/5.0 stars *— Naod D.* [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998) --- #### Trending Discussions - [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for) ### 15. [Podium](https://www.g2.com/products/podium/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,012 **Product Description:** Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Podium, enjoying its intuitive interface and streamlined communication features. - Users appreciate how Podium provides a **streamlined process for managing customer feedback** , greatly enhancing workflow and satisfaction. - Users appreciate the **easy communication** Podium offers, streamlining customer interactions into a simple and convenient process. - Users appreciate the **easy communication** features of Podium, enhancing connection and convenience for both clients and teams. - Users love the **ease of communication** with customers and the efficiency of sending bulk messages through Podium. **Cons:** - Users express frustration over **missing features** and unmet promises from Podium, leading to dissatisfaction and complications. - Users experience **messaging issues** with Podium, including difficulty tracking large message volumes and retrieving past correspondence. - Users find Podium's **limited features** hinder productivity, especially lacking integration with other essential tools like Hubspot. - Users find Podium's pricing to be **excessively high** , particularly for small businesses needing advanced features. - Users express frustration with **poor customer support** , highlighting delays and unprofessional handling of appointments and inquiries. #### Recent Reviews **"[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/podium-review-12566301) --- **"[Revolutionized Our Customer Engagement](https://www.g2.com/survey_responses/podium-review-12707136)"** **Rating:** 5.0/5.0 stars *— Edgar c.* [Read full review](https://www.g2.com/survey_responses/podium-review-12707136) --- #### Trending Discussions - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 16. [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **Product Description:** Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **quick and responsive customer support** of Intermedia Unite, enhancing their overall experience and satisfaction. - Users find the **ease of use** in Intermedia Unite to be greatly beneficial, enhancing their communication experience. - Users praise the **knowledgeable and responsive customer support** of Intermedia Unite, ensuring smooth transitions and quick resolutions. - Users value the **intuitive interface** of Intermedia Unite, making communication seamless and accessible for all ages. - Users highlight the **reliability** of Intermedia Unite, appreciating its efficient communication and excellent support services. **Cons:** - Users experience high **internet dependency** issues with Intermedia Unite, leading to dropped calls and connectivity problems. - Users face **administrative complexities** in Intermedia Unite, which can disrupt new admins and lead to frustration. - Users report **admin control issues** in Intermedia Unite, affecting navigation and causing disruptions for new administrators. - Users face **connection issues** with Intermedia Unite, resulting in dropped calls and network-related challenges during use. - Users face **ineffective customer service** due to repeated transfers and unresolved technical issues impacting their experience. #### Recent Reviews **"[Seamless, Reliable Communication Across Devices with Powerful Texting and Integrations](https://www.g2.com/survey_responses/intermedia-unite-review-12654701)"** **Rating:** 4.5/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-12654701) --- **"[Clean, Easy, and Perfect for Simple Setup](https://www.g2.com/survey_responses/intermedia-unite-review-12603745)"** **Rating:** 5.0/5.0 stars *— Bruce H.* [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-12603745) --- #### Trending Discussions - [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) - 1 comment - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote ### 17. [Ringover](https://www.g2.com/products/ringover/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 457 **Product Description:** Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Ringover, praising its intuitive interface and seamless communication experience. - Users praise the **fast and reliable customer support** of Ringover, enhancing their overall experience with the app. - Users value the **reliable support and call quality** of Ringover, enhancing productivity and user experience daily. - Users commend Ringover for its **helpful features** that enhance CRM integration and streamline communication efficiency. - Users find Ringover to be **intuitive and user-friendly** , making communication seamless and efficient for businesses. **Cons:** - Users find Ringover **expensive** , especially with limited support and upfront yearly payment requirements compared to competitors. - Users are frustrated by the **high cost** of Ringover, feeling it's not justified for the service quality provided. - Users experience **glitches** with the Ringover platform, such as bugs after updates and issues with call tracking. - Users note several **missing features** , such as CRM integration and improved SMS synchronization, affecting overall satisfaction. - Users note the **mobile app issues** with SMS sync and limitations on obtaining a UK mobile number. #### Recent Reviews **Rating:** 4.5/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/ringover-review-12674627) --- **"[A Reliable and Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/ringover-review-12264587)"** **Rating:** 5.0/5.0 stars *— Carlos G.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12264587) --- #### Trending Discussions - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment ### 18. [TeleCMI](https://www.g2.com/products/telecmi/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 290 **Product Description:** TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find TeleCMI's **intuitive dashboard** effortless to navigate, enhancing operational efficiency and call management. - Users value the **quick and responsive customer support** from TeleCMI, essential for managing customer interactions effectively. - Users value the **clear voice quality** and **convenient features** of TeleCMI for effective customer communication. - Users commend the **reliability** of TeleCMI, as it ensures uninterrupted service for daily operations and clear communication. - Users value the **easy setup** of TeleCMI, appreciating its drag-and-drop interface and customizable options. **Cons:** - Users often face **mobile app limitations** , particularly with restricted access to history beyond one month. - Users find the **missing features** in TeleCMI, such as limited mobile access and customization options, frustrating. - Users find the **limited customization** options frustrating, wishing for a simpler and more intuitive interface. - Users find the **dashboard overly complex** and recommend simplifying it for a better overall experience. - Users feel the **UI/UX requires improvement** as it can be confusing, especially for newcomers to TeleCMI. #### Recent Reviews **"[Seamless Communication Simplified – TeleCMI Delivers](https://www.g2.com/survey_responses/telecmi-review-11437057)"** **Rating:** 4.5/5.0 stars *— Prajwal B.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11437057) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### Trending Discussions - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 19. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **Product Description:** Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Yeastar P-Series PBX System, appreciating its quick setup and seamless management. - Users value the **feature-rich system** of Yeastar P-Series PBX, appreciating its ease of use and continuous upgrades. - Users praise the **seamless integrations** of Yeastar P-Series PBX, enhancing connectivity across various platforms effortlessly. - Users value the **excellent customer support** from Yeastar, providing prompt assistance and helpful online resources. - Users commend the **easy setup** of Yeastar P-Series, appreciating its user-friendly interface and straightforward implementation. **Cons:** - Users find the **missing functionality** for hardware-based PBX limits their options and creates integration challenges. - Users find the **missing features** of Yeastar P-Series PBX limited, lacking essential capabilities like IVR and queues. - Users find the **expensive pricing** of Yeastar P-Series PBX System limits its accessibility for larger setups. - Users find the **limited features** of Yeastar P-Series PBX insufficient for various customer needs and functionalities. - Users note the **high cost** of Yeastar P-Series PBX System as a barrier compared to other options available. #### Recent Reviews **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- ### 20. [NUACOM](https://www.g2.com/products/nuacom/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 277 **Product Description:** Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users praise the **excellent customer support** from Nuacom, emphasizing the team's friendliness and quick issue resolution. - Users highlight the **ease of use** for quick setup and navigation, enhancing their overall experience with NUACOM. - Users commend the **helpful support team** of NUACOM, ensuring a smooth and efficient service transition. - Users find the **easy setup** of NUACOM to be efficient, enhancing their overall experience with the system. - Users praise the **fantastic customer service** of NUACOM, highlighting quick responses and friendly support. **Cons:** - Users experience **call issues** with NUACOM, including missed calls and complications in configuring call flows effectively. - Users are frustrated with **call limitations** , including missed calls and strict voicemail time restrictions hindering effective communication. - Users express a desire for **missing features** like headset selection and multi-company login options in NUACOM. - Users experience **dialer issues** such as slow refresh rates and inaccuracies in voicemail pronunciation of Irish names. - Users find the product **high cost** exceeds expectations, especially with extras but may limit usage with multiple extensions. #### Recent Reviews **"[Seamless, Professional, and Integrated: The Perfect VoIP for Talent Consultants](https://www.g2.com/survey_responses/nuacom-review-12549473)"** **Rating:** 5.0/5.0 stars *— Don B.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12549473) --- **"[Crystal-Clear Calls, Helpful Signup Team, and Excellent Value](https://www.g2.com/survey_responses/nuacom-review-12435561)"** **Rating:** 5.0/5.0 stars *— Nicolas C.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12435561) --- #### Trending Discussions - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 21. [Cisco Hosted Collaboration Solution](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **Product Description:** AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users praise the **superior voice quality** of Cisco Hosted Collaboration Solution, appreciating its multiple functionality options. - Users enjoy the **variety of options** provided by Cisco Hosted Collaboration Solution, enhancing their overall experience significantly. - Users value the **reliability** of Cisco Hosted Collaboration Solution, praising its superior voice quality and features. #### Recent Reviews **"[Cisco Hosted Collaboration Solution](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)"** **Rating:** 4.0/5.0 stars *— Burhan A.* [Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646) --- **"[My name is Mudassir Zaidi. I'm working from trilocks technologies pvt.](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)"** **Rating:** 5.0/5.0 stars *— Mudassir H.* [Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752) --- #### Trending Discussions - [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs) - [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs) - [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration) ### 22. [Ooma Office](https://www.g2.com/products/ooma-office/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 127 **Product Description:** Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience. Capabilities like AI Transcriptions, Virtual Receptionist, videoconferencing, and CRM integrations help teams collaborate more effectively and deliver exceptional customer experiences. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **intuitive ease of use** of Ooma Office, enhancing their remote work and setup experience. - Users praise the **easy setup** of Ooma Office, leading to a seamless and efficient user experience. - Users love Ooma Office for its **easy-to-use features** , enhancing efficiency and streamlining small business communications. - Users value the **responsive customer service** of Ooma Office, enhancing their overall experience and support. - Users love the **intuitive design** of Ooma Office, making remote work and setup exceptionally easy and efficient. **Cons:** - Users report ongoing **service issues** and find it nearly impossible to reach customer support for assistance. - Users note the **high cost** of Ooma Office compared to simpler, no frills alternatives. - Users mention the **high pricing** of Ooma Office compared to some budget-friendly alternatives. #### Recent Reviews **"[The most reliable and stable VOIP service I have ever had!](https://www.g2.com/survey_responses/ooma-office-review-9982585)"** **Rating:** 5.0/5.0 stars *— Arthur Z.* [Read full review](https://www.g2.com/survey_responses/ooma-office-review-9982585) --- **"[Intuitive and Reliable for Remote Work](https://www.g2.com/survey_responses/ooma-office-review-12100804)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/ooma-office-review-12100804) --- #### Trending Discussions - [How has Ooma Office improved your business communication, and what features do you rely on most?](https://www.g2.com/discussions/how-has-ooma-office-improved-your-business-communication-and-what-features-do-you-rely-on-most) - [What is Ooma Office used for?](https://www.g2.com/discussions/what-is-ooma-office-used-for) - [How much does Ooma office cost?](https://www.g2.com/discussions/how-much-does-ooma-office-cost) ### 23. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 203 **Product Description:** Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Allô **easy to use** , appreciating its clean UI and seamless integration with HubSpot for efficiency. - Users value the **easy access to call recordings** in Allo, enhancing communication efficiency and productivity. - Users commend the **responsive customer support** of Allô, enhancing their overall experience and satisfaction significantly. - Users highlight the **reliability** of Allô, noting its consistent call quality and effective automation for seamless productivity. - Users value the **easy integration** of Allô with tools like Attio and Pipedrive, enhancing overall productivity. **Cons:** - Users note the **missing features** in Allo, highlighting the potential for improvements and upcoming enhancements. - Users experience frequent **connection issues** with Allo, leading to lags and unexpected disconnections during calls. - Users experience **call issues** with Allo, including logging inaccuracies and problems with calls not being received. - Users find the **lack of intuitiveness** daunting, particularly for new users navigating Allo's comprehensive features. - Users note **limited features** on the Mac OS web app compared to mobile, with room for future enhancements. #### Recent Reviews **"[Powerful call summaries and efficient search](https://www.g2.com/survey_responses/allo-review-12151384)"** **Rating:** 4.5/5.0 stars *— Stéphanie M.* [Read full review](https://www.g2.com/survey_responses/allo-review-12151384) --- **"[Fair pricing and a seamless experience for solopreneurs](https://www.g2.com/survey_responses/allo-review-12150873)"** **Rating:** 5.0/5.0 stars *— Gaylord D.* [Read full review](https://www.g2.com/survey_responses/allo-review-12150873) --- ### 24. [KrispCall](https://www.g2.com/products/krispcall/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 352 **Product Description:** KrispCall is an AI-powered business phone system for sales and support teams. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** in managing conversations with KrispCall, finding it intuitive and user-friendly. - Users commend the **exceptional customer support** of KrispCall, highlighting quick responses and helpful guidance throughout their experience. - Users find the **combox feature very helpful** for directing inquiries efficiently, enhancing overall communication for businesses. - Users value the **reliability** of KrispCall, praising its quick setup and consistent, clear call quality. - Users highlight the **amazing call quality** of KrispCall, enhancing their connectivity and communication with clients seamlessly. **Cons:** - Users find KrispCall **expensive** and frustrating due to upfront fees and delays in activation for their numbers. - Users find KrispCall's pricing **expensive** , especially for smaller teams and specific international call options. - Users find the **limited number options** from KrispCall insufficient for their needs and country coverage. - Users desire more **personalization options** and enhanced sorting features in KrispCall for better usability. - Users report **lag and unclear voice** during calls on the mobile app, indicating a need for improvement. #### Recent Reviews **"[Outstanding Support and Seamless Aussie Calling from Abroad.](https://www.g2.com/survey_responses/krispcall-review-11969584)"** **Rating:** 5.0/5.0 stars *— Craig M.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-11969584) --- **"[Intuitive Dashboard with Stellar Call Quality](https://www.g2.com/survey_responses/krispcall-review-12606348)"** **Rating:** 4.0/5.0 stars *— Richard O.* [Read full review](https://www.g2.com/survey_responses/krispcall-review-12606348) --- #### Trending Discussions - [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment ### 25. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,451 **Product Description:** The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** in Genesys Cloud CX, allowing quick configurations without IT reliance. - Users value the **innovative and responsive features** of Genesys Cloud CX, enhancing contact center operations and client satisfaction. - Users highly value the **reliability** of Genesys Cloud CX, ensuring seamless access and great business continuity. - Users value the **efficiency** of Genesys Cloud CX, enjoying rapid innovation and improved platform agility in operations. - Users appreciate the **intuitive interface** of Genesys Cloud CX, streamlining customer interactions and enhancing operational efficiency. **Cons:** - Users find the **limited features** in Genesys Cloud CX insufficient, impacting voice translation and reporting capabilities. - Users express frustration over **missing features** such as customization limitations and complex reporting setup in Genesys Cloud CX. - Users find the **complexity of reporting and customization** in Genesys Cloud CX to be time-consuming and non-intuitive. - Users find the **inadequate reporting** features of Genesys Cloud CX frustrating due to complexity and lack of customization options. - Users find the **learning curve steep** , as the UI can overwhelm new users with complex options and unclear instructions. #### Recent Reviews **"[Flexible, Robust Cloud-Native Platform with Powerful APIs and Analytics](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685)"** **Rating:** 5.0/5.0 stars *— Giulia B.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12383685) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### Trending Discussions - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ## Parent Category [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## Related Categories - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## Buyer Guide ### What You Should Know About VoIP Software ### What is VoIP software? Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services. [VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms. VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space. ### Who uses VoIP software? Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries:  - **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work. - **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time. - **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc.  - **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions. - **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration.  ### What types of VoIP software exist? Five types of VoIP services are available in the market for interested buyers.  - **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo. - **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma. - **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom. - [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts - **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance. ### What are the benefits of VoIP software? - **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets. - **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails. - **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time. - **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure. - [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft. - **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs.  ### What are the challenges with VoIP software? - **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** ** - **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed. - **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented. - **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages. - **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions.  ### What are the common features of VoIP software? VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP: - **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees. - [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement. - [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers. - **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance. - **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling. - [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation. - **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier.  - [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers. - [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location. Many VoIP providers will also offer the following features:  - [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing) - [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143) - [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension) - [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music) - [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download) ### VoIP software pricing A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras.  These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses. Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country. Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical. ### How to choose the best VoIP software? When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling. On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary. Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business. #### Requirements gathering (RFI/RFP) for VoIP software A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need.  Some points to consider are: **Company size ** Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software. **Integration requirements** Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability. #### Compare VoIP software products **Create a long list** The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection. **Create a short list** Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product. #### Selection of VoIP software **Choose a selection team** VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision. ### Software and services related to VoIP software - [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans.  - [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world. - [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present.  - [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage. ### What are the most reliable VoIP systems for office communications? Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications: - [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations. - [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware. - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups. - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements. ### What are the top-rated VoIP providers for tech startups? Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business): - [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications. - [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups. - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling. ### VoIP software trends #### 5G networks will become mainstream 5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities. #### Smart VoIP assistants  Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities. Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)