--- title: ejabberd Reviews meta_title: 'ejabberd Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how ejabberd works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 33 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # ejabberd Reviews **Vendor:** ProcessOne **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.3/5.0 **Total Reviews:** 33 ## About ejabberd ejabberd is a scalable and extensible XMPP Server. ## ejabberd Pros & Cons **What users like:** - Users highlight the **easy setup** of ejabberd, facilitating a quick and efficient implementation process. (1 reviews) - Users commend the **easy sharing** capabilities of ejabberd, enhancing collaboration and connectivity effortlessly. (1 reviews) - Users praise the **fast service** of ejabberd, highlighting quick setup and impressive performance. (1 reviews) - Users highlight the **setup ease** of ejabberd, making it quick and simple to get started. (1 reviews) **What users dislike:** - Users find the **lack of documentation** for managing MUC rooms a challenge, wishing for easier solutions. (1 reviews) - Users find the **learning curve steep** due to insufficient documentation on features like encryption and group management. (1 reviews) - Users feel there is **limited documentation and functionality** for end-to-end encryption and managing MUC rooms in ejabberd. (1 reviews) - Users find the **lack of documentation on key features** such as encryption and MUC management frustrating. (1 reviews) - Users find **poor documentation** on features like end-to-end encryption and group management frustrating in ejabberd. (1 reviews) ## ejabberd Reviews ### 1. Ejabberd is used as pub sub client **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about ejabberd?** Light weight tool. Easy to use and configure. **What do you dislike about ejabberd?** There are some basic issues which needs to be fixed **What problems is ejabberd solving and how is that benefiting you?** Topics gets crashed while fetching it. Scaling leads to lot of issues ### 2. I maintained and developed components for ejabberd instance run for messaging company in 2014-2018 **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2019 **What do you like best about ejabberd?** Ejabberd is Erlang OTP application. OTP means open telecom platform. It is highly performant and very mature. It is designed for building distributed concurrent applications. OTP is a set of design patterns and project structure. If you follow OTP principles uses OTP tools for composing components you guaranteed to get robust product. Erlang OTP is what i like the most. Ejabberd typical setup is working out-of-box. It is efficient. Standard two nodes cluster can handle 1M concurrent users on 300M memory per node. **What do you dislike about ejabberd?** It is hard to extend without losing original robust implementation. Even there is plugin architecture. ejabberd has been started in 2004 by one person. It contains lots of legacy code. Many things could be done more clear way. I think that is the result of learning curve. The software evolved along with the platform. Nokia tried to adopt it in 2009 but failed integrating Single Sign One module. Its server never reached product quality. Finally they used java based implementation for Push messages infrastructure. I do not like unnecessary generalisation in modules. There is core modules as message router i spent months debugging. **Recommendations to others considering ejabberd:** to extend Ejabberd with new modules we used this module base sceleton https://github.com/altenwald/ecomponent .It proves to speedup development , smooth integration and just working **What problems is ejabberd solving and how is that benefiting you?** typical setup is working out-of-box. I extended MongooseIM, that i consider a flavor of Ejaberd, with plugin based functionality. As for example: 1) user uploaded picture moderations 2) user post reaction, similar to "like" in Facebook 3) quiz chat bot, we conducted 2 XMas campaigns on our user base. In that work our main approach in implementation was this base plugin module https://github.com/altenwald/ecomponent Except IM backend development i participated in establishing cross-region instance of ejaberd in America, Asia, Europe and Asia on Amazon Cloud. In each region we run two-node ejaberd cluster and implemented software to replicate data in regional instance. We came to conclusion it is not reliable running ejaberd cluster cross-region ### 3. multi Client server arthitecture for IOT **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wireless | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about ejabberd?** IOT environment, with various devices, connected to each other and server to do what you want **What do you dislike about ejabberd?** communication breakage between devices. **What problems is ejabberd solving and how is that benefiting you?** IOT and chat server ## ejabberd Discussions - [how do we extended ejabberd](https://www.g2.com/discussions/how-do-we-extended-ejabberd) - 1 comment, 1 upvote - [View ejabberd pricing details and edition comparison](https://www.g2.com/products/ejabberd/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A09%3A26+-0500&secure%5Bsession_id%5D=c119f315-388d-46a2-8776-7bcac309f1ea&secure%5Btoken%5D=936720790a240c14966842dcd4b6ae864998610b397c80bebf4e8512db292805&format=llm_user) ## ejabberd Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Support** - Documentation - Community Support - Professional Support ## Top ejabberd Alternatives - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - 4.4/5.0 (1,206 reviews)