What do you like best?
Cerenade has done a wonderful job with its Client Training Academy, allowing me to easily train my staff on the basic features of the software. In addition, it has a fairly simple user interface with a separate site for administration of the site to prevent unwanted changes.
What do you dislike?
The support site needs some work because I sometimes it feels like it is not updated fast enough with new forms or it takes a while to get things to work again. However, they are generally responsive.
Recommendations to others considering the product:
Set it up properly before you enter information. It is harder to make changes once you start using it...and have several clients/cases in it. Also, determine how change will be implemented as you progress with your office. There are a few changes I made after we started that are now to complicated to change so I'm stuck unless I want to go back. Also, determine who will have access to what in the system - your sr. legal person should make the most decisions with others have less authority - it will minimize unwanted to changes or changes that impact the organization as a whole.
Finally, set aside time to make updates/changes to the system. It's a pain to do it here and there. I now make revisions every 2-3 months with the exception of urgent changes.
What problems are you solving with the product? What benefits have you realized?
This is the software we use to manage my office's immigration cases. It keeps everything organized, manages billing, and reminds me of client/case deadlines.