---
title: eGain Virtual Assistant for Agents Reviews
meta_title: 'eGain Virtual Assistant for Agents Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how eGain Virtual Assistant for Agents works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2
  scale: '5'
date_modified: '2026-07-10'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# eGain Virtual Assistant for Agents Reviews
**Vendor:** eGain  
**Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About eGain Virtual Assistant for Agents
eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.




## eGain Virtual Assistant for Agents Reviews
  ### 1. Egain is amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** May 11, 2022

**What do you like best about eGain Virtual Assistant for Agents?**

Egain is equipped with AI and next-generation technologies and uses its analytics in best way.

**What do you dislike about eGain Virtual Assistant for Agents?**

Nothing as such but could improve on support

**What problems is eGain Virtual Assistant for Agents solving and how is that benefiting you?**

Automation of too much of manual tasks and enabling agents.


## eGain Virtual Assistant for Agents Discussions
  - [What is eGain Virtual Assistant for Agents used for?](https://www.g2.com/discussions/egain-virtual-assistant-for-agents-what-is-egain-virtual-assistant-for-agents-used-for)
  - [What is eGain Virtual Assistant for Agents used for?](https://www.g2.com/discussions/what-is-egain-virtual-assistant-for-agents-used-for)

- [View eGain Virtual Assistant for Agents pricing details and edition comparison](https://www.g2.com/products/egain-virtual-assistant-for-agents/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A03%3A23+-0500&secure%5Bsession_id%5D=022baa09-6f13-4b31-8cc8-50146c2ff97a&secure%5Btoken%5D=15ab32e9f596990fe35f0aa3133fb3395a1517ea027195d186cbc92ceccc2afe&format=llm_user)

## eGain Virtual Assistant for Agents Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

## Top eGain Virtual Assistant for Agents Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)