---
title: eGain Social Reviews
meta_title: 'eGain Social Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how eGain Social works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 6
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# eGain Social Reviews
**Vendor:** eGain  
**Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 6
## About eGain Social
eGain Social™ is a one-of-a-kind product for social media management embedded with the capabilities of social customer service, knowledge harvesting and single-sourced social publishing, and reputation management.




## eGain Social Reviews
  ### 1. The easiest way to contact clients

**Rating:** 4.0/5.0 stars

**Reviewed by:** Adelaida M. | Relay the best platform with the best service., Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2019

**What do you like best about eGain Social?**

For our company the first thing is the clients and it is very important to solve all your queries, that is why this is very good, even if they are small or large. It is very useful with the commitment of the clients that part is very good and speaks very well of it.

**What do you dislike about eGain Social?**

I emphasize that you must add a notification function, in case we receive an important message, we can respond in that email quickly and easily. It is not as easy as it seems and to manage product marketing with this tool due to the technology gap. Also It helps to grow the business and keep the old customers with us.

**Recommendations to others considering eGain Social:**

I recommend it because its use is very simple and fast for communication with commercial customers and businesses.

**What problems is eGain Social solving and how is that benefiting you?**

None has been very good for me at the moment.



- [View eGain Social pricing details and edition comparison](https://www.g2.com/products/egain-social/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A44%3A52+-0500&secure%5Bsession_id%5D=7e9647e8-63fd-4da9-9562-d57c2621d318&secure%5Btoken%5D=f4c1f6ec0652cd72c9ec301750e2f50ff7137301afe21998be10a99f0a383a62&format=llm_user)

## eGain Social Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Process**
- Mentions
- Tickets
- Macros

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

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