--- title: eGain Mail Reviews meta_title: 'eGain Mail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how eGain Mail works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eGain Mail Reviews **Vendor:** eGain **Category:** [Email Management Software](https://www.g2.com/categories/email-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 13 ## About eGain Mail eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time. ## eGain Mail Reviews ### 1. Good but not best for the Corporates dealing in Customer Services **Rating:** 4.0/5.0 stars **Reviewed by:** Shashank G. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2023 **What do you like best about eGain Mail?** eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively. There are pre-defined workflows to manage incoming email and web form inquiries. **What do you dislike about eGain Mail?** Too much granularity can result in too much work for businesses. Businesses can configure fine-grained co-browsing rules to disable read or edit access for agents but it can be cumbersome. **What problems is eGain Mail solving and how is that benefiting you?** Managing large volumes of customer emails and web forms with ease. Intelligent parsing of the email content of all inbound email inquiries. Ability to send auto-responses. ### 2. Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Rich R. | Sr. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about eGain Mail?** Workflow templates to manage incoming email **What do you dislike about eGain Mail?** As of yet, I belive all features and functionality fits our needs. **What problems is eGain Mail solving and how is that benefiting you?** Tracking queries within a central pane of glass is really efficient, saving time and effort. ### 3. Mail inbox well done with web access **Rating:** 4.0/5.0 stars **Reviewed by:** Umma H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about eGain Mail?** The inbox is well structured, mails are automatically sorted and appointments are filtered out and transferred to the integrated calendar. The installation and integration of our mail addresses was done quickly. **What do you dislike about eGain Mail?** Unfortunately the maximum attachment size is limited, so we have to use external file sharing providers. **What problems is eGain Mail solving and how is that benefiting you?** The simplicity makes the difference. We need a secure and reliable mail account - this one is it and we can manage multiple mail addresses in one inbox. The apps for ios and Android are very user friendly. ### 4. Best for Customer Services. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about eGain Mail?** Predefined workflows to manage incoming email and webform enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring.Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.Tracking of all customer queries. **What do you dislike about eGain Mail?** live chat option is missing. it would be a better option to have **What problems is eGain Mail solving and how is that benefiting you?** trying to replace gmail and outlook. so far so good. ## eGain Mail Discussions - [Where is your main webpage?](https://www.g2.com/discussions/where-is-your-main-webpage) - 1 comment, 1 upvote - [View eGain Mail pricing details and edition comparison](https://www.g2.com/products/egain-mail/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A48%3A22+-0500&secure%5Bsession_id%5D=c8a3d966-52b4-4d58-ac9c-a9bdea5237e0&secure%5Btoken%5D=bee856b914edf6a5d4f16f4402f9047f087f9ce17c85202a3ee28ebbc9bd05b6&format=llm_user) ## eGain Mail Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation ## Top eGain Mail Alternatives - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - 4.6/5.0 (5,545 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)