---
title: eGain Knowledge+AI Reviews
meta_title: 'eGain Knowledge+AI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how eGain Knowledge+AI works for a business like yours.
date_modified: '2025-10-31'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# eGain Knowledge+AI Reviews
**Vendor:** eGain  
**Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)  
**Total Reviews:** 3
## About eGain Knowledge+AI
eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).




## eGain Knowledge+AI Reviews
  ### 1. Terrible system where egain personal made mistake

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2020

**What do you like best about eGain Knowledge+AI?**

Ftp like structure which made the cms seem familiar.

**What do you dislike about eGain Knowledge+AI?**

Simple things which you would place a support ticket for were overly conplex

**Recommendations to others considering eGain Knowledge+AI:**

Hire a consultant who can implement on site if you believe the cms meets your requirements

**What problems is eGain Knowledge+AI solving and how is that benefiting you?**

Multila language support for a variety of websites


## eGain Knowledge+AI Discussions
  - [What is eGain Knowledge+AI used for?](https://www.g2.com/discussions/what-is-egain-knowledge-ai-used-for)

- [View eGain Knowledge+AI pricing details and edition comparison](https://www.g2.com/products/egain-knowledge-ai/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A27%3A54+-0500&secure%5Bsession_id%5D=bc6c3176-61de-4851-a895-0234e286e95d&secure%5Btoken%5D=410204f4bbd3d7e5c24e7322a9b385f1d48293020785c04bd2ecde5a037e5e83&format=llm_user)

## eGain Knowledge+AI Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

## Top eGain Knowledge+AI Alternatives
  - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (529 reviews)
  - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 4.6/5.0 (502 reviews)
  - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews)