--- title: eGain ClickToCall Reviews meta_title: 'eGain ClickToCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how eGain ClickToCall works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 5 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # eGain ClickToCall Reviews **Vendor:** eGain **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About eGain ClickToCall eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service. ## eGain ClickToCall Reviews ### 1. Excellent and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi J. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about eGain ClickToCall?** The capacity to help people individuals in actual time while they visit web pages and find a solution promptly is a helpful tool that is easy to use and access. It resolves customer service and timely responses to problems. **What do you dislike about eGain ClickToCall?** As of yet, I believe all features and functionality fits our need. **What problems is eGain ClickToCall solving and how is that benefiting you?** It resolves customer service and timely responses to problems. ### 2. A Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Liz B. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about eGain ClickToCall?** how easy it is to integrate multiple platforms and channels into one place to better target audiences and create engaging content. **What do you dislike about eGain ClickToCall?** Took a while/difficult to get used to the format translation issues with the authoring console. Huge learning curve **What problems is eGain ClickToCall solving and how is that benefiting you?** when clients want to speak over the phone and provides real time confirmation for important decisions ### 3. Reliable help real time **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah W. | Professional Freelancer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2023 **What do you like best about eGain ClickToCall?** What i like most about clicktocall is the part that its so easy to use and access. **What do you dislike about eGain ClickToCall?** So far i hope to get more options when inquiring thru click to call but its not a majot problem so far **What problems is eGain ClickToCall solving and how is that benefiting you?** The problem that this tool helps most is the timeliness of help you get when using clickto call ### 4. Reliable and powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Hazel P. | Freelance Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2022 **What do you like best about eGain ClickToCall?** The ability to help people in real time while their visiting web pages and resolving problems in a timely manner **What do you dislike about eGain ClickToCall?** So far nothing but i guess this tool need more users **What problems is eGain ClickToCall solving and how is that benefiting you?** Time management and accuracy. It resolves customer service timely response to problems ### 5. helps people a lot **Rating:** 3.5/5.0 stars **Reviewed by:** Jonah H. | Reseller and Entreprenuer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about eGain ClickToCall?** people learn quicker and the people are so helpful **What do you dislike about eGain ClickToCall?** hard to use and some people can't figure it out **What problems is eGain ClickToCall solving and how is that benefiting you?** easier user interface for my users and consumers - [View eGain ClickToCall pricing details and edition comparison](https://www.g2.com/products/egain-clicktocall/reviews?open_modal_url=%2Fproducts%2Fegain-clicktocall%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fegain-clicktocall%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+18%3A26%3A33+-0500&secure%5Bsession_id%5D=be570256-0bfa-4950-beed-8af335bbddec&secure%5Btoken%5D=d647e5af11d5521058084a15d89954f4b9d4e29c51eb4b3030f7176c7924fc2c&format=llm_user) ## eGain ClickToCall Features **Additional Functionality** - CRM - Data Import/Export - Alerts/Notifications - Calendar Management - Third-Party Integrations - Sales Pipeline Management - Collaboration Tools - Activity Dashboard - Reporting/Analytics - Lead Scoring - Task Management - Document Management - Calendar/Reminder System - Lead Qualification - Client Management - Customer Database - Territory Management - Commenting/Notes - Access Controls/Permissions - Mobile Access - Email Management - Lead Management - Event Triggered Actions - Interaction Tracking - Segmentation - AI Copilot - Generative AI - Data Visualization - Appointment Scheduling - Lead Generation - Feedback Management - NPS Survey Structure - Search/Filter - Visual Analytics - CSAT Survey Structure - Engagement Tracking - SMS Messaging - Sentiment Analysis - Customizable Templates - CES Survey Structure - AI/Machine Learning - Survey/Poll Management - Customer Experience Management - Chat/Messaging - Customizable Forms - Customer Journey Mapping - Trend Analysis - Complaint Monitoring - Widgets - Customer Segmentation - Social Media Integration - Multi-Channel Communication - Performance Metrics - Workflow Automation ## Top eGain ClickToCall Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews)