MK

Mushir K.

Healthcare payer

Mid-Market (51-1000 emp.)

4/10/2025

"Effortless Call handling with Awesome features !"

4.5/5

What do you like best about eGain Call Track?

I use eGain Call Track everyday across different shifts, and it's become a must-have for handling thousands of interactions smoothly. It's packed with awesome features like smart call categorization, workflow automation, and knowledge base integration, which is really helpful. The set up is quick and easy, needing only a little training, and eGain's customer support has always been fantastic, I can always expect quick response from them. Integrating call tracking with our current CRM and existing system was super smooth ! Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

There might be a bit of a delay in peak hours. But that's very rarely, during extremly high volume of calls, there might be slight delays in system response. Review collected by and hosted on G2.com.

What problems is eGain Call Track solving and how is that benefiting you?

It's making our job a lot easier by keeping everything organized in one place. It helps manage a ton of calls, speeding up our task, taking less time & allowing us to work more smoothly . All of this means , our customer service for the customers can be faster, simpler and eventually would bring us more business , that would result in more revenue at the end. Review collected by and hosted on G2.com.

MB

Menard B.

System Engineer

Mid-Market (51-1000 emp.)

4/16/2025

"eGain: A competitive call tracking solution review"

5/5

What do you like best about eGain Call Track?

Compare to other call tracking solution eGain is easy to use and integrate with other solutions. eGain also have features commonly used by contact centers. Customer support is also easy to reach out. I also would like to highlight the platform because it is very user friendly and is easy to use. Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

As of now I dont think that there would be anything to dislike about the solution. Review collected by and hosted on G2.com.

HP

Hazel P.

Freelance Product Designer

Mid-Market (51-1000 emp.)

6/9/2022

"Versatile software ever"

5/5

What do you like best about eGain Call Track?

It has everything needed to track call and make reports efficiently and accurate Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

Restricted access to some part of the tool Review collected by and hosted on G2.com.

JW

Jeremiah W.

Professional Freelancer

Mid-Market (51-1000 emp.)

6/10/2022

"Best of WFM TOOL"

4.5/5

What do you like best about eGain Call Track?

Accuracy and real time providing data. Very user friendly and smooth processing of request for datas Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

Only the accessibility part but it's understandable Review collected by and hosted on G2.com.

SK

sunil k.

Full Stack Developer

Enterprise (> 1000 emp.)

5/6/2022

"eGain call track for improving interactions with the customers in a Omni channel way"

4/5

What do you like best about eGain Call Track?

Its ability to seamlessly roster support reps and juggle between the chat and the call Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

Some times the chatbot would take longer to give the suggestions Review collected by and hosted on G2.com.