---
title: eGain Call Track Reviews
meta_title: 'eGain Call Track Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how eGain Call Track works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 5
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Sales Acceleration
  url: https://www.g2.com/categories/sales-acceleration
---


# eGain Call Track Reviews
**Vendor:** eGain  
**Category:** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 5
## About eGain Call Track
eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.



## eGain Call Track Pros & Cons
**What users like:**

- Users value the **fantastic customer support** of eGain Call Track, appreciating quick responses and easy accessibility. (2 reviews)
- Users appreciate the **ease of use** of eGain Call Track, finding it user-friendly and easy to integrate with other solutions. (1 reviews)
- Users appreciate the **easy integrations** of eGain Call Track, enhancing usability and compatibility with other solutions. (1 reviews)
- Users appreciate the **easy setup** of eGain Call Track, allowing for quick integration and minimal training. (1 reviews)
- Users value the **robust features** of eGain Call Track for efficient handling of interactions and seamless integration. (1 reviews)
- Helpful (1 reviews)
- Integrations (1 reviews)
- Intuitive (1 reviews)

**What users dislike:**

- Users note occasional **delays during peak hours** , particularly when call volumes are extremely high, impacting responsiveness. (1 reviews)

## eGain Call Track Reviews
  ### 1. eGain call track for improving interactions with the customers in a Omni channel way

**Rating:** 4.0/5.0 stars

**Reviewed by:** sunil k. | Full Stack Developer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 06, 2022

**What do you like best about eGain Call Track?**

Its ability to seamlessly roster support reps and juggle between the chat and the call

**What do you dislike about eGain Call Track?**

Some times the chatbot would take longer to give the suggestions

**What problems is eGain Call Track solving and how is that benefiting you?**

We were adding a chat solution on our website and we wanted to use Call Track's bot suggestions and in house lead creation model.


## eGain Call Track Discussions
  - [What is eGain Call Track used for?](https://www.g2.com/discussions/what-is-egain-call-track-used-for)

- [View eGain Call Track pricing details and edition comparison](https://www.g2.com/products/egain-call-track/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A36%3A18+-0500&secure%5Bsession_id%5D=0ae5ee46-42b1-4ac3-8edb-49448e572fb4&secure%5Btoken%5D=9c5c8bf56af592c42c92978f7210efd4ea7cf73de9f6d9228d236a67411137f9&format=llm_user)

## eGain Call Track Features
**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data
- Contact Management

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking
- AI/Machine Learning

**Additional Functionality**
- Meeting Management
- AI Copilot
- Reminders
- Recommendations
- Lead Distribution
- Workflow Management
- Performance Management
- Dashboard
- Email Management
- Lead Management
- Activity Tracking
- Email Templates
- Third-Party Integrations
- Customizable Fields
- Sales Pipeline Management
- Generative AI
- Automatic Call Distribution
- Call Monitoring
- Lead Capture
- Deal Management
- Call List Management
- Multi-Channel Communication
- Call Recording
- For Contact Centers
- CRM
- Data Management
- Calendar Management
- Chat/Messaging
- Lead Qualification
- API
- Task Management
- Interaction Tracking
- Reporting & Statistics

## Top eGain Call Track Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,411 reviews)