--- title: Efficy CRM Reviews meta\_title: 'Efficy CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how Efficy CRM works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 102 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Efficy CRM Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Efficy CRM but has limited features. Are you part of the Efficy CRM team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele. * * * Seller [Efficy](https://www.g2.com/sellers/efficy) Discussions [Efficy CRM Community](https://www.g2.com/products/efficy-crm/discuss) Languages Supported Arabic, Czech, Danish, German, Greek, English, Finnish, French, Croatian, Hungarian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Laetitia Baret Show More ## Pricing Pricing provided by Efficy CRM. ### SMB Starting at €49.00 1 User Per Month ### Enterprise Starting at €69.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/efficy-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,874) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Dynamics 365 Sales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynamics 365 Sales") Dynamics 365 Sales 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews) [ View All Alternatives ](https://www.g2.com/products/efficy-crm/competitors/alternatives) ## User Insights Average based on 102 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Efficy CRM Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage 100 ](https://www.g2.com/products/sage-100/reviews) Show More ![Verified User in Venture Capital & Private Equity](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Venture Capital & Private Equity") UV Verified User in Venture Capital & Private Equity Mid-Market (51-1000 emp.) 2/14/2022 "Efficy- CRM" 4/5 What do you like best about Efficy CRM? Its a great platform which provide GDPR-compliant, SaaS , mobile solution, office suite synchronization, Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? It organization work on smaller scale, works on a very geography. Not much suitable for global organization. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? It provide best CRM solutions which greatly accords in preforming work task based on specific profile/portfolio. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-5343980/official_response/edit) How lovely from you to say out loud you like Efficy on Valentine's Day 💚😄 As you say, our European DNA makes us more relevant than other vendors on GDPR topic. Your data are hosted in Europe and there's no government which is allowed to request your customers data. And as you say too, our office suite synchronization is one of our biggest assets. It helps our customers to improve their user adoption. Their final users fill in the CRM without noticing it. How appreciable!! Concerning your comment on scalability, we have a Corporate edition that is used by large accounts with more than 10.000 users. Our mission is to support your growth, even very high and far 😉. Wanna know more about Corporate Edition? Click here under [See how Efficy CRM improved](https://www.efficy.com/solutions/efficy-crm-corporate/) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller PL Paola L. Senior Manager Small-Business (50 or fewer emp.) 1/25/2021 "Efficy CRM managed to advance our sales !!" 4/5 What do you like best about Efficy CRM? Mainly for us it was interactive using this software given its interface so simple and designed for all types of clients who may frequent our company, it is also possible to associate it with the marketing system to amplify the service and reach more users in this way, it captures more clients and makes sales is incredible how he works and allows us to save time and money very happy. Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? The only complaint that our team has regarding this software is that the large number of features and functionalities makes exploring all this exhausting and cumbersome for a single person. Other than that, we have not detected negative characteristics during its use. Review collected by and hosted on G2.com. Recommendations to others considering Efficy CRM: This tool is perfect for small companies whose action plan includes monitoring customer activities since they have at their disposal functions such as territory management, segmentation, budgets and offers, collaborative project management that are necessary for that customers are attracted to marketing campaigns and are fixed users. Incredible system offers great solutions to the company and objectively for that reason we recommend it. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? This software is dedicated to the correct management of the pillars of a company, especially the motivation of our commercial staff, which turns out to be a key factor for activities such as the presentation of projects and administration to be carried out in the best way of the data. Market strategies and contracts have also benefited from implementing this software. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-4571005/official_response/edit) Thank you Paola for this message. It's nice to read how useful our tool can be for companies like yours. You're totally right, our CRM solution is very complete and we're here to help you in these features. Here are some of them... [See how Efficy CRM improved](https://www.efficy.com/features-efficy-crm/) Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/14/2022 "Easy to use CRM" 4.5/5 What do you like best about Efficy CRM? Fast and easy. Learned quite fast to use this . Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? Payments when free test perioid ends.... Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? Sales and inhentory issues are made very well compared to my last CRM app. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-5345265/official_response/edit) 2nd Valentine for Efficy today... 💚💚 What a year!! Thanks a lot for your review which summarizes quite well in a few words who we are and what we do. "Fast and easy", we love this description. Efficiency is what we're searching for every day, it's even the root of our name. Concerning payments, we're working on that topic to make it as painless as we can. But I'm sorry to tell you that you'll always have to pay for using our CRM. Our prices are quite low and we offer an 'all included approach". And to be honest, in our opinion, the vendors claiming that their solutions are free may have some hidden costs in their pocket. 😈 Wanna know more about our prices? Click below [See how Efficy CRM improved](https://www.efficy.com/solution-crm/) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MA Marc A. PMO Mid-Market (51-1000 emp.) 8/31/2021 "Accessible and customizable" 4.5/5 What do you like best about Efficy CRM? the highly efficient customization capabilities Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? The complex display rules that make deployment more complicated Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? improve the knowledge of our members Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-4976268/official_response/edit) Thank you Marc for this comment! It's always a pleasure to read this type of message. Indeed, the customization possibilities are almost endless. As for the display rules, our R&D teams are working on it ;-) For those who want to see the live solution, I add the link to our YouTube channel and the French webinars playlist. See you soon. [See how Efficy CRM improved](https://www.youtube.com/playlist?list=PLn8_IbAAQthKGtzTCgY9XikOlJ2D-4lB3) Current UserValidated ReviewerSource: OrganicAI Translated ![Lenar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lenar R.") LR Lenar R. Project Engineer Mid-Market (51-1000 emp.) 9/23/2020 "Efficy CRM is ideal for management" 5/5 What do you like best about Efficy CRM? Efficy CRM is a software with a very friendly interface, it has Document Management that helps to keep everything in order, and I can keep it in the cloud and access them whenever I need it, Customer relationship management this is a task that results very easy to forget certain details and all customers are a priority so Efficy CRM helps you to carry out an effective follow-up where everyone is happy, Marketing campaign management is much easier with Efficy CRM with the contact list at hand is more simple to conduct email marketing and best of all automated. Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? It has a very friendly interface but it has so many tools to explore that if someone with little knowledge in CRM uses this software they will feel very saturated with tools to execute, so they would need to have tutorial videos, or advance training. Review collected by and hosted on G2.com. Recommendations to others considering Efficy CRM: This tool is incredible if you know about CRM and you will really have everything at hand, I recommend it especially for small companies that want to keep track of their activities, and they can integrate with Office, SAP etc. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? I love it because the visualization and analysis of data is very correct and also instantly, being able to carry out collaborative projects can bring monitoring and communication problems with each member of each project, but with Efficy CRM it is solved, you have everything at hand, All the ideas or tasks that have been scheduled can be discussed through the Efficy CRM internal Chat and thus we are always recording all the changes and the tasks executed. We enhance our project presentations with videos and images that we can take from the same software, so it really is an excellent software to manage everything. Being able to really follow up on clients, tasks and scheduled meetings with your link and direct access to the action list is amazing. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-4398467/official_response/edit) Thx Lenar for your review, I love it! Everything's in there. As far as I can read between your lines, Efficy CRM is your key tool for managing your business: CRM features for sales & marketing, and also document and project management. I know that features are numerous. If you feel you're not using Efficy CRM at 100% potential, I do recomend you to follow our monthly webinars to get some tips and tricks ;-) [See how Efficy CRM improved](https://www.efficy.com/news-type/webinars/) Validated ReviewerIncentivizedSource: G2 invite ![Sarah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah T.") ST Sarah T. Project Manager Enterprise (\> 1000 emp.) 6/24/2020 "Distinctive application for customer relationship management." 4.5/5 What do you like best about Efficy CRM? It is a flexible application and the main advantage of this application is that it is the best CRM software for all types of customers’ management. It is very friendly to use and it can be accessed from any device (Android, i Phones, and PC). It also gives the flexibility that we can use this application if we do not have internet connections. It also has a big advantage that it gives us CRM for customer service, for sale, for marketing and management. It is also helpful in the law firm sector and helps you to focus on your case only. Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? One of the greatest disadvantages of this application with the usage of this application business lacks culture. It also causes major problems in businesses like the implementation of cost. This application also lacks leadership and everything is handled by a leader but in these types of applications no leadership is needed and everything is handled by teamwork. Not everyone uses the software potentials. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? We have used this application for our teamwork and this application is very useful for me and my team workers because this application is friendly to use and this application can easily be accessed by any device. I recommend this application to every businessman if it is related to your business. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-4273129/official_response/edit) Thank you Sarah for leaving this review... Our solutions are indeed very user friendly and do not forget "success for a CRM project relies mostly on user adoption" ;-) Features are very numerous. You wrote "Not everyone uses the software potentials". Do not hesitate to share the link below with your users. The'll follow our monthly webinars to get some tips and tricks ;-) [See how Efficy CRM improved](https://www.efficy.com/news-type/webinars/) Validated ReviewerIncentivizedSource: G2 invite ![Caitlyn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caitlyn M.") CM Caitlyn M. Commercial Director Small-Business (50 or fewer emp.) 6/21/2020 "An awesome web-based software to overlook sales." 4.5/5 What do you like best about Efficy CRM? Efficy CRM provides the perfect visualization of our business and our relationship strong to business clients. An excellent application to amend the business skills and enhance the selling in the mart. If we examine its efficacy, then it won’t disappoint in any direction to direct you and to feed you better ideas for your clients and yourself. A right combination of leadership and management attributes that can induce your life easy and make you unique ideas for execution. Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? A very fast application that can give you more than a hundred ideas in a single go so making you confused about which one is more beneficial for you. In fact, this software needs time and proper understanding if you can’t install it properly then you can’t have its affairs properly. One should be competent enough to get a proper and clear understanding so you can enjoy its powerful features. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? An excellent application to handle all the market flaws and gross revenue. I’m employing this on my phone and desktop as easily. My animation is comfortable and carefree as I can open many programs in a single click and I don’t need to handle it. This software not only handles my all business dealings but saves my clients review to have a better idea for my dealings. I can see the latest tendencies in the market as well as can make the hundreds of plans to implement my strategy. In the pandemic situation, this application is a blessing in disguise. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-4268603/official_response/edit) Thank you Caitlyn for your review. We can guess how useful our CRM is for managing your sales activities. From preparing a quote through to closing the deal, our solution offers efficient sales monitoring features. With our CRM solution, you never again miss out on a single opportunity. Have a look at all sales dedicated features below... [See how Efficy CRM improved](https://www.efficy.com/roles/crm-for-sales/) Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 1/28/2021 "Speeding up processes and saving valuable time" 4/5 What do you like best about Efficy CRM? Document management, like Customer Relationship Management Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? Yet I didn't find dislikes at the Current moment. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? Project and Teamwork Management as its vey user-friendly and easily accessible, visualization and analysis of data , Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-4547150/official_response/edit) Thank you for this review... Happy to see that you liked our document management system and our project management features. This is what we call eXtended CRM ;-) Validated ReviewerIncentivizedSource: G2 invite ![Remi V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Remi V.") RV Remi V. Responsable Grands Compte Rhd Enterprise (\> 1000 emp.) 11/20/2017 "Simply the best CRM we found on the market" 5/5 What do you like best about Efficy CRM? Modern interface. Very user friendly and customisable. Access from any device and with a great offline mode, mandatory for us. Efficy is well integrated with our current and sometimes old softwares. Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? Given the richness of the information, mastering all the modules takes some time. Some of our users only use 20% of the software potential. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? Information was too hard to find and in so many different places. Everything is so much simpler now. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-472455/official_response/edit) Thanks Remi for your review. You're our best ambassador ;-) In return, let me recommend you this page on our website promoting our monthly webinars. It may help your colleagues use Efficy CRM at 100% of its potential. They'll get some tips and tricks ;-) [See how Efficy CRM improved](https://www.efficy.com/news-type/webinars/) Current UserValidated ReviewerSource: Organic ![Mark B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark B.") MB Mark B. Commercieel directeur Information Technology and Services Small-Business (50 or fewer emp.) 5/24/2017 "Efficy CRM in the cloud. Access relevant customer information, any place, any time." 5/5 What do you like best about Efficy CRM? The ease of use, cloud based and its flexibility are the aspects I like best about Efficy. The interface is very intuitive and works well. The fact that I can access information from any place, at any time, through any browser is fantastic. I can always have a look in my customer database. The flexibility is a result from its architecture where I can connect any item to any item. It is not hierarchical, like other system. Review collected by and hosted on G2.com. What do you dislike about Efficy CRM? Being a cloud based system, accessed from the browser means the performance is not always as fast as I would like. I understand why and it is a issue I have no problem accepting as a side effect of being able to work from any place at any time. Review collected by and hosted on G2.com. Recommendations to others considering Efficy CRM: I recommend using Efficy CRM. It is flexible, easy to use and cloud based. CRM is in the DNA of this company. A well thought solution that effectively supports my sales. Review collected by and hosted on G2.com. What problems is Efficy CRM solving and how is that benefiting you? It helps me organize my sales funnel, helps me focus on opportunities and gives me relevant customer information when I need it. It helps me to follow up on customers and ultimately win deals. Review collected by and hosted on G2.com. Show More Response from Laetitia Baret of Efficy CRM [Editedit](https://www.g2.com/survey_responses/efficy-crm-review-297640/official_response/edit) Hi Mark and thank you for your review. User friendliness and flexibility are one of our better assets, you're completely right. When you know that success for a CRM project relies mostly on user adoption, we think each CRM must be user friendly. See you during one of our monthly webinars (link below) [See how Efficy CRM improved](https://www.efficy.com/news-type/webinars/) Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Efficy CRM. ### SMB Starting at €49.00 1 User Per Month ### Enterprise Starting at €69.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/efficy-crm/pricing) Efficy CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,874) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-efficy-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/efficy-crm-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-efficy-crm) ##### ##### Efficy CRM Features Sales Force Automation Contact & Account Management Partner Relationship Mgmt. (PRM) Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Mobile & Social Mobile User Support [ View More Features ](https://www.g2.com/products/efficy-crm/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [NAVEX One vs iSpring Suite for a compliance team that needs a mix of off-the-shelf content and the ability to build custom modules for company-specific policies?](https://www.g2.com/discussions/navex-one-vs-ispring-suite-for-a-compliance-team-that-needs-a-mix-of-off-the-shelf-content-and-the-ability-to-build-custom-modules-for-company-specific-policies)[Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[Best user-friendly password manager software for desktops](https://www.g2.com/discussions/best-user-friendly-password-manager-software-for-desktops) [What are the best database systems for transactional workloads?](https://www.g2.com/discussions/what-are-the-best-database-systems-for-transactional-workloads)[Which productivity bot platforms are worth using for a customer success team that wants to automate check-in sequences and task reminders inside their existing CS tools?](https://www.g2.com/discussions/which-productivity-bot-platforms-are-worth-using-for-a-customer-success-team-that-wants-to-automate-check-in-sequences-and-task-reminders-inside-their-existing-cs-tools)[Pros and Cons Details](https://www.g2.com/products/efficy-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)