Efecte ITSM is an easy-to-use tool for digitizing all IT processes included with ITIL and beyond. Efecte ITSM includes our comprehensive service management tool, which helps agents stay on top of tasks, requests, incidents, and more. All these tasks can be fully or partially automated using our included node-based workflow engine and other automations, allowing simple tasks or entire processes to be automated end-to-end. Agents and managers can easily stay on top of their work using role-defined views or by creating their own dashboards, kanban boards, or graphic views to make their daily work effortless. To boost end-user experiences, we include our multi-language self-service portal to help users quickly find relevant knowledge base articles, report issues, or make requests in a structured way. Organizations looking to take their services to the next level can easily incorporate a chatbot and live chat to eliminate time-consuming email chains.