BA
Bridget A.
President
Small-Business (50 or fewer emp.)
"Efficient"
5/5
What do you like best about eFax Online Fax Service?

I love eFax because my clients can send me a fax their normal way and I get all my faxes in PDF in my email so I don't need a landline to receive faxes any longer. Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

The only downside I would have to say is knowing when additional charges will be done. I think if you are close to your limit of the subscription you have then maybe a reminder email goes out to say you are at this currently or send an email with the additional charges. One month I had multiple charges on my statement and I didn't know why and I sent an email which they responded quickly to and let me know that I went over one month. Being a bookkeeper I like to know what is coming out of my account. Review collected by and hosted on G2.com.

Response from Fiona B of eFax Online Fax Service
Edit edit

Many thanks, Bridget for the fantastic feedback and top-notch review! We love reading about how eFax has been so efficient for your business needs.

We value your feedback and are continuously working to provide the best eFax packages to our loyal clients.

Please let us know if you require any additional support or information as we are always here to help. You can message our Social Support Team anytime at socialsupport@efax.com.

Many Thanks,

eFax Support Ream

KH
Kelly H.
Founder and President
Small-Business (50 or fewer emp.)
"HIPAA COMPLIANCE IS A RELIEF!"
5/5
What do you like best about eFax Online Fax Service?

E-fax is so Doctor friendly for healthcare. The relief of a HIPAA compliant fax option easy to use, improves patient care where communication is SO important, thank you E-Fax! Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

No issues the entire time, so glad Inswitched! Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Hello Kelly, Thank you so much for your kind words! We're honored to support healthcare professionals like you with a HIPAA-compliant fax solution that helps improve communication and, ultimately, patient care. It means a lot to know that eFax is making a positive impact in such an important field.

Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ

CF
crystal f.
Dental Insurance Coordinator
Small-Business (50 or fewer emp.)
"WONDERFUL"
5/5
What do you like best about eFax Online Fax Service?

As a home worker, I find eFax to be reliable and efficient. Plus, the price is great! I use eFax on a daily basis; it's so easy to begin using. If you have a question, their customer support is very helpful. Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

NOTHING I LOVE IT, I HAVE NOT FOUND ANYTHING TO COMPLAIN ABOUT Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Thank you so much for your kind words. We are very happy to hear that eFax has been a reliable and efficient solution for your work and we also very have that you can see our service is to be affordable and easy to use. We are glad our customer support team has been there when you needed them. Please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Who Still Faxes?"
5/5
What do you like best about eFax Online Fax Service?

eFax makes faxing easy. It's as easy as checking your email. Customer support is responsive and easy to get a hold of. Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

Logging into your account can sometimes be tricky due to multiple levels of 2FA needed. Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Thank you for your feedback.

We are so very happy to hear that you find faxing with us as easy as checking email. It's also great to know that our customer support team has been responsive and helpful when you needed them.

We appreciate your note about the login process. Security is a top priority for us, and while multi factor authentication helps protect your data, we understand the importance of balancing security with ease of use. Your feedback has been shared with our product team for review.

please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ

Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Quality fax"
5/5
What do you like best about eFax Online Fax Service?

Online access and helpful while on the road Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

Sometimes the fax doesn’t work correctly Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Thank you so much for the 5-star review! We're glad to hear that you find the online access helpful, especially while on the road.

We’re sorry to hear that you've occasionally experienced issues with fax functionality. If this continues, please don’t hesitate to message us at: socialsupport@efax.com so we can investigate and help ensure everything runs smoothly.

Many Thanks,

eFax Support Team ^MQ

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Great Faxes"
4.5/5
What do you like best about eFax Online Fax Service?

Easy to use, easy to receive, great product! Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

Sometimes does not go through, have to send it multiple times. Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Thank you for the positive review and the 4.5 star rating! We're glad to hear you find eFax easy to use and reliable for receiving faxes. We are very happy to hear that the product is working well for you overall. We appreciate your note about occasional issues with faxes not going through on the first try. Our team is always working to improve performance and reliability, and your feedback helps us do that.

Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!

Many Thanks, Stay safe and healthy,

eFax Support Team ^MQ

Marlene L.
ML
Marlene L.
Operation Manager
Small-Business (50 or fewer emp.)
"Good Quick Efax"
4/5
What do you like best about eFax Online Fax Service?

Been able to fax from our email, fast and easy to our clients. Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

Sometimes it doesnt go through and you have to resend it a few times. Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Hello Marlene, Thank you for your feedback! We're glad to hear that faxing directly from email has been a fast and easy way for you to connect with your clients. Making communication simple and efficient is exactly what we aim for.

Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Convenient and Worthwhile Service with Select Caveats"
3.5/5
What do you like best about eFax Online Fax Service?

The ability to securely send and receive faxes electronically from anywhere as opposed to only in-person on paper is, hands-down, the best aspect of eFax. Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

The online web portal can, at-times, be buggy and requires us to manually log out and subsequently log back in to complete any actions after sitting idle. The biggest issue we had involved a couple of faxes being lost during the setup process with no avenue of recovery. Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Thank you for your feedback! We're so glad to hear that the flexibility and security of sending and receiving faxes electronically from anywhere has been a standout feature for you. That’s exactly what we strive to deliver—convenience without compromising security.

Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! MQ

Jasmine R.
JR
Jasmine R.
Manager
Mid-Market (51-1000 emp.)
"Convenient & Reasonable System for Healthcare"
5/5
What do you like best about eFax Online Fax Service?

HIPAA Compliance. I am confident that data is secure and safe when I need a faxback regarding patients' dental information. Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

I wish it were user-friendly. For example, when I have multiple faxes, it'd be nice to hit next and go to the next fax rather than have to maneuver to the message page. Also, to search for a fax by a patient's name. Review collected by and hosted on G2.com.

Response from Mohd Qutifan of eFax Online Fax Service
Edit edit

Thank you for your feedback!

We are glad to hear that eFax is helping you manage important business communications smoothly and we are so happy to hear that you find eFax easy to use and reliable for sending faxes. We're proud to provide HIPAA-compliant solutions that give you peace of mind when handling protected dental information. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ

Paula C.
PC
Paula C.
Marketing
Small-Business (50 or fewer emp.)
"Faxing services done at home"
5/5
What do you like best about eFax Online Fax Service?

That I can send fax from home and is very easy to use Review collected by and hosted on G2.com.

What do you dislike about eFax Online Fax Service?

About how I need to use the specific numbers to send fax Review collected by and hosted on G2.com.

Response from Fiona B of eFax Online Fax Service
Edit edit

Hello Paula,

We're delighted you find our eFax Online Fax Service easy to use for sending faxes from home.

Our online customer service is dedicated to addressing any issues you may encounter, and we're committed to providing the best support for our customers. Please feel free to message our Social Team anytime at socialsupport@efax.com should you have additional questions or concerns regarding the service as we are always on hand to help.

Many Thanks,

eFax Support Team