I like how easy it is to send faxes online—it only takes me a few seconds from scanning the documents to sending them to any number I need. I also find it simple to delete faxes from my inbox, since the UI is very intuitive. Overall, it has saved me hours compared with our old fax machine, where I had to scan pages one by one. We have integrated this into our daily use to attend to customer demands and for the price we haven't found any reason to complain. Support is also readily available whenever we need it. Review collected by and hosted on G2.com.

I dislike the feature that requires me to type in contact information for a fax number as it is not always to a person but sometimes to a company where there is no name to address it to. Review collected by and hosted on G2.com.

What I like most about eFax is the convenience of securely sending and receiving faxes from anywhere without needing a physical fax machine. The platform is easy to use on both desktop and mobile devices, and features like cloud storage, electronic signatures, searchable PDFs, AI-powered document management, and integrations with email and other business applications help streamline workflow efficiency. I also appreciate the reliable document delivery, enhanced security features, and HIPAA-compliant options for managing sensitive information securely. Review collected by and hosted on G2.com.

One of the biggest downsides people mention about eFax is the pricing and billing experience. Users frequently complain about expensive monthly plans, extra charges, and difficulty canceling subscriptions. Customer support and the outdated interface also get criticized fairly often. Review collected by and hosted on G2.com.

eFax is a minimalist, no-nonsense platform for sending faxes when required, whether for business, PHI, or personal use. I have used it frequently for transmitting forms while keeping sensitive information separate from my email when possible. The UI makes it simple to add a file, cover letter, and basic contact information for form transmission. The eFax app integrates well with several workflows requiring receiving forms and transmitting them after completion. When forms are sent via mail, efax makes it possible to send over PDFs that were freshly scanned via Google Drive. I haven't experienced any major issues regarding speed, and feedback from the app is responsive. $9.99 is reasonable for an app that provides faxing services. The application interface is straightforward enough that minimal support is needed to send faxes when required, only requiring an email addres and a valid credit card before a fax can be sent. Given the heavy emphasis on AI in today's tech, I believe that it is a benefit that AI isn't heavily integrated within eFax services. Review collected by and hosted on G2.com.

Periodically, it is slightly difficult to determine what may have failed in a request transmission, or when a fax is pending, specifically what was written. I believe that having some degree of persistent feedback in fax transmission could ease this potential pain point. AI could potentially be implemented with a minimal footprint to determine whether two fax messages are sufficiently similar to warrant notifying the user before transmission while the other is pending (as opposed to having never ben sent). Review collected by and hosted on G2.com.

I don’t have to fight with a printer/fax anymore, which is a real relief. Being able to scan anything directly into my computer makes it much easier to work with and keep organized. eFax Online Fax Service brings my communication options together in one place, so the sending process feels straightforward and simple. Overall, it’s easier and more dependable than relying on the printer/fax features. I do not use a fax service very often, maybe once or twice a year, but I keep the subscription because it is so easy and quick to use. Review collected by and hosted on G2.com.

I had it well learned and knew just how to use it until the interface changed. So I'm still in the process of learning the new software. With the older interface it was very easy to follow. For me, the newer interface seems to have a lot of things "hidden" throughout the program and directions to find some things are not very clear. I know technology is quickly changing but I don't think jumping into the "new way" is always to the advantage of the customers/clients of eFax. If it's not broken, there is no need to fix it. And the older version of eFax, for me, was not broken. If anything, the newer version seems broken and scattered. With the older version, it was very easy. I would not recommend this newer version to a "new comer" to fax online software. Perhaps eFax could offer a free, online tutorial. They may have, I don't know. But just using eFax the way I do, I'm pretty much self taught; just like every other software I have ever used since back in the late 80's. Not everyone is able to "self-teach. Because I don't have a need to fax very often, I can't find time to learn it. Each time I use it is a new learning experience. If I had the time to devote to only e-fax I think I could learn it quickly, I am a fast learner, but I just don't have the time. Review collected by and hosted on G2.com.

What I like best about eFax Online Fax Service is its ease of use and reliability. The user interface is clean and intuitive, making it simple to send, receive, organize, and search faxes without requiring much training. The overall user experience is straightforward whether using the web portal or mobile app.

eFax also integrates well with email, allowing documents to be sent and received directly from an email account, which streamlines workflows and reduces the need for dedicated fax hardware. Integration with cloud storage and document management services further improves productivity.

From a performance standpoint, fax transmission is generally fast and dependable, with delivery confirmations and a searchable archive that make it easy to track important documents.

Compared to maintaining traditional fax machines, phone lines, paper, and toner, eFax offers a good return on investment by reducing operating costs while providing the convenience of secure digital document management.

The onboarding process is straightforward, and customer support resources—including online documentation and support channels—help users get started quickly and resolve issues when they arise.

Finally, eFax has begun incorporating AI-powered features, such as intelligent document handling, OCR (optical character recognition), and workflow automation, which make it easier to search, organize, and manage faxed documents electronically. These capabilities improve efficiency and reduce the amount of manual work required when processing documents. Review collected by and hosted on G2.com.

eFAX allows five email addresses to be used on my account. eFAX has the option to password protect documents when faxes are received. Unfortunately, a personalized password assigned to each email address is not possible. Review collected by and hosted on G2.com.

I love eFax Online Fax Service because it saves me the time of sending by mail and I always receive a confirmation once the eFax is received. It's been the best at-home service, actually saving me money and steps in getting information where it is needed as soon as possible. I appreciate having an ongoing record of all my faxes that are sent, and being able to go back and access that record to resend it at any moment, which I think is the best tool ever! The initial setup was very easy, and I no longer have to go to Staples to send a fax. Review collected by and hosted on G2.com.

eFax serves all my purposes. Review collected by and hosted on G2.com.

I like the option to send faxes via email using eFax Online Fax Service. It's has a user-friendly interface that's easy to navigate. I also appreciate the security features and overall ease of use it offers. The initial setup was pretty easy, and the transition from Fax Zero to eFax made handling faxes much simpler. Review collected by and hosted on G2.com.

I find it takes a while for the fax to appear in my sent items after being sent. It doesn't show up right away. Review collected by and hosted on G2.com.

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I own a drug testing and occupational health business, so secure and reliable fax communication is extremely important due to the sensitive personal and medical information we send to and from physicians and other healthcare-related entities.

I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway.

As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously. Review collected by and hosted on G2.com.

I use eFax Online Fax Service to communicate with different health care providers, which is extremely helpful as a therapist. eFax solves the communication problem compared to traditional fax machines because it's very efficient, letting me know clearly if the fax is sent without any wondering. I like the reliability because it's convenient, sending notifications to my eFax account and email for incoming faxes. Compared to a traditional fax machine, eFax's reliability is 10 out of 10, so I'm confident the fax has gone through. The convenience of not having to check if a fax was sent saves me time, as I know every fax went through when eFax confirms it. The value is wonderful at $20 a month, guaranteeing sent faxes are received and I get notified in two ways. eFax is super easy to set up and anyone with minimal computer knowledge can create an account by signing up with an email and password. I highly recommend eFax service anytime, especially for providers struggling with sending or receiving faxes. Review collected by and hosted on G2.com.

There is nothing I don't love about this product! Review collected by and hosted on G2.com.

eFax performs really well by saving both received and sent faxes for later review. This is a big plus when I need to research something at a later date. The pricing is fair, and support is better than ever. With the use of AI, sending faxes has become easier, and the integration process is straightforward. The UI is also great. Review collected by and hosted on G2.com.

eFax has become much easier and I find no difficulties any longer. Review collected by and hosted on G2.com.