--- title: eFax Online Fax Service Reviews meta\_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 204 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 204 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews & Product Details Visit Website eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. * * * Product Website eFax Online Fax Service Seller [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions) Discussions [eFax Online Fax Service Community](https://www.g2.com/products/efax-online-fax-service/discuss) Solution Type Best-of-Breed Overview by Fiona B Show More ## Pricing Pricing provided by eFax Online Fax Service. ### Personal $4.99 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/efax-online-fax-service/pricing) ## eFax Online Fax Service Integrations (3) What do users say about integrations? Verified by eFax Online Fax Service [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HealthCloud ](https://www.g2.com/products/healthcloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mozilla Firefox ](https://www.g2.com/products/mozilla-firefox/reviews) Show More ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 6/25/2025 "Annoying" 0/5 What do you like best about eFax Online Fax Service? They keep a record of all of our faxes and we can send them digitally. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? Half the time faxes won't go through, often the website doesn't work and won't let us send a fax, searching for contacts is a nightmare. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? having to have a physical fax machine. It saves space and money. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11332656/official_response/edit) We are glad to hear that you are finding value in the ability to send and store faxes digitally. The fax delivery issue you encountered is certainly not the experience we want you to have, and we sincerely apologize for the inconvenience. The issue may be caused by your browser’s cache and cookies. Clearing them can often resolve problems related to browser performance. Please do not hesitate to reach out to our 24/7 Phone support to resolve all of the issues you are experiencing. ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 6/10/2025 "Easy to use" 4.5/5 What do you like best about eFax Online Fax Service? Easy to use and navigate. Attachments are in PDF file Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? They stopped emailing notices when we receive a new efax. Every now and then we have to clear our cookies and cache because we are having issues logging in and we were informed by Efax representative to clear the cookies and cache when we have issues logging in. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? Convenience Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11281370/official_response/edit) Thank you for your feedback. We are very happy to hear that you find the service easy to use. We’re sorry to hear about the issues with email notifications and login troubles. You may use in Private window or incognito window and you do not need to clear cache and cookies every time you login to your account online. Thank you again for your feedback we truly value your input as we continue working to improve our service. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite MD Maria D. medical owner Small-Business (50 or fewer emp.) 12/15/2024 "Owner" 5/5 What do you like best about eFax Online Fax Service? on the go and I am able to fax when I need to Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? sometimes I have to refax because the fax did not go through Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? transmission Review collected by and hosted on G2.com. Show More Response from Rahd A of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-10648572/official_response/edit) Hello Maria, thank you so much for your excellent feedback and we are very pleased to hear that you find our service convenient. If you are having issues with sending faxes or are constantly receiving failed fax confirmation, please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you in troubleshooting your account! ^RA 5/31/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite AV Andrew V. IT Manager Small-Business (50 or fewer emp.) 12/12/2024 "Efax does the job right" 5/5 What do you like best about eFax Online Fax Service? No matter where I am, be it the office or at home, I can check all my faxes, and send a new fax to any of our offices. Integration of our fax lines and customer fax lines was easy and simple. Our employees use it every day. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? If a fax doesn't send, or there is an error on the line, there is no easy way to resend the same fax. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? We lost our main fax line from our phone company, so efax was our answer. It is actually great! Faxes being emailed to us as PDFs has simplified the receiving and distirbution of faxes to our home office employees. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-10640462/official_response/edit) Thank you for taking the time to share your great feedback! We are so happy to hear that you find eFax easy to use and reliable for sending faxes. We also appreciate your note about the resend functionality. We understand how important it is to quickly address failed transmissions, and your suggestion for an easier resend option is well taken. Thank you for that. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ 6/13/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 6/11/2025 "Like to use eFax" 5/5 What do you like best about eFax Online Fax Service? It is an online service that is easy to use Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? I have 2 fax numbers and I would like a discount on the service Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? I no longer have to have an on-premises fax device. I do not have to worry about paper in the fax machine. I do not have to worry about using a phone line. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11285017/official_response/edit) Thank you for your feedback and for being a valued eFax customer! We are glad to hear that you find our service easy to use and that it’s helping you move away from the hassle of traditional fax machines, paper, and phone lines. We also appreciate your suggestion regarding pricing for multiple fax numbers. We understand how important value is for our customers, and we have shared your input with our team for review. If you'd like to discuss plan options or possible discounts, feel free to reach out to us directly at socialsupport@efax.com. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![J S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J S.") JS J S. owner Small-Business (50 or fewer emp.) 5/22/2025 "good so far" 3.5/5 What do you like best about eFax Online Fax Service? it’s online and not a clunky machine and fast Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? the price is still expensive and sometimes they cancel your account and u lose everything Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? not having a printer machine Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11209050/official_response/edit) Hello J S, We are glad to hear you appreciate the convenience of our online service compared to traditional fax machines. We aim to make our system to be a user friendly. We’re sorry to hear about your concerns regarding pricing and account cancellations. We always strive to be transparent with our billing and account policies. please feel free to message us at: socialsupport@efax.com and we would be happy to assist in putting you on a plan that suits your needs while also being affordable. We're also very happy to know eFax is helping you stay productive without needing a physical fax machine ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/21/2025 "Efficient and Easy Srvice" 5/5 What do you like best about eFax Online Fax Service? I can access my faxes and send them using my phone or ipad. It is easy to sign documents and receive information when we are on vacation. Everything is electronic and very convenient. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? There are no downsides except I like the original app and original efax messenger. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? It eliminates paper and everything can be accessed on the app or in email. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11201897/official_response/edit) Thank you so much for your wonderful 5-star review! We're thrilled to hear that eFax makes it easy for you to stay connected and manage important documents—even while on vacation. It's great to know that the convenience and mobility of our service are working well for you. We also appreciate your feedback about the original app and eFax Messenger. We’re always looking for ways to improve, and your input helps us continue to refine the user experience. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 6/11/2025 "Extremely Satisfied" 5/5 What do you like best about eFax Online Fax Service? Super easy to send and recieve faxes for a reasonable price. It is nice that you get email notifications about faxes and everything is in one place. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? I don't dislike anything about EFax. It is a great service. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? lets us fax things with ease as faxes arent as common now Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11285090/official_response/edit) Thank you for your wonderful feedback! We are very happy to hear that you find eFax easy to use and cost effective. It is great to know that features like email notifications and centralized access help keep your communications organized and hassle free. We are also happy to be providing a simple solution for faxing in a world where traditional faxing is less common making it easier for you to stay efficient without needing outdated hardware. Thank you for choosing eFax. We are proud to support your business! please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/21/2025 "convenience and flexibility" 4.5/5 What do you like best about eFax Online Fax Service? What I appreciate most about eFax is the convenience and flexibility it brings to document management. The ability to send and receive faxes directly from my email or smartphone eliminates the need for bulky fax machines and paper, which saves both time and office space. The interface is clean and easy to navigate, even for users who aren't particularly tech-savvy. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? Least Helpful Aspect of eFax Online Fax Service: limited customization. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? eFax solves the biggest problem with traditional faxing: dependence on physical hardware and phone lines. It also addresses the issue of mobility and remote access. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11202512/official_response/edit) Thank you for your thoughtful review and for sharing your experience here. We're happy to hear that the convenience, flexibility, and paperless functionality of eFax have made a meaningful impact on your document management process. It's great to know that our interface is user-friendly, even for those who aren’t tech experts. We also appreciate your feedback regarding limited customization. We're always working to enhance our features and improve the user experience, and insights like yours are essential to that process. We're especially glad to hear that eFax is helping you move away from traditional hardware and giving you the freedom to stay connected from anywhere. That's exactly what we aim to provide. ^MQ Validated ReviewerIncentivizedSource: Seller invite ![Noelle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noelle S.") NS Noelle S. Owner Small-Business (50 or fewer emp.) 2/17/2025 "Good Service and Helpful" 5/5 What do you like best about eFax Online Fax Service? Yes and I have because it has helped my business alot. They have also helped when there was an issue that needed to be resolved. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? No complaints right now and I have had the service now for over a year. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? The fact that I can assist my customers quickly and that my faxes come to my email with no issues. I don't miss them. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-10851003/official_response/edit) Thank you so much Noelle for the wonderful feedback! We're truly glad to hear that eFax has been a valuable tool for your business and that our support team was able to assist when needed. Your satisfaction means a lot to us, and we’re grateful you took the time to share your experience. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by eFax Online Fax Service. ### Personal $4.99 1 Users Per Month ### Business $14.99 Per Month ### Corporate Contact Us [ View More Pricing Information ](https://www.g2.com/products/efax-online-fax-service/pricing) eFax Online Fax Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a654305de0dd720b0f32e3ee030c3297/documo.png "Product Avatar Image") Documo 4.6/5(230) [ Compare Now ](https://www.g2.com/compare/documo-vs-efax-online-fax-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "Product Avatar Image") iFax 4.7/5(480) [ Compare Now ](https://www.g2.com/compare/efax-online-fax-service-vs-ifax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1690e90d3b34e5682247349555a8ab59/opentext-fax-rightfax.jpeg "Product Avatar Image") OpenText Fax (RightFax) 4.1/5(22) [ Compare Now ](https://www.g2.com/compare/opentext-fax-rightfax-vs-efax-online-fax-service) ##### ##### eFax Online Fax Service Features Documents Editing Document Signature Storage Sending Fax Number Existing Numbers Cross-Platform Sending Platform User Authorization - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance [ View More Features ](https://www.g2.com/products/efax-online-fax-service/features) ## Top-Rated Alternatives [ ![iFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "iFax") iFax 4.7/5(480) ](https://www.g2.com/products/ifax/reviews) [ ![Documo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/efax-online-fax-service/competitors/alternatives) ##### Categories on G2 [HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Online Fax](https://www.g2.com/categories/online-fax) ##### Explore More [Best Account-based Orchestration Platforms](https://www.g2.com/discussions/best-account-based-orchestration-platforms-what-s-worked-for-your-team)[Top tools for managing team and client appointments](https://www.g2.com/discussions/top-tools-for-managing-team-and-client-appointments)[Best-rated fleet management system for corporate fleets](https://www.g2.com/discussions/best-rated-fleet-management-system-for-corporate-fleets) [Best candidate relationship management software for agencies](https://www.g2.com/discussions/best-candidate-relationship-management-software-for-agencies)[Best APM tools for SaaS companies](https://www.g2.com/discussions/best-apm-tools-for-saas-companies)[Pros and Cons Details](https://www.g2.com/products/efax-online-fax-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)