--- title: eFax Online Fax Service Reviews meta\_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 204 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 204 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews & Product Details Visit Website eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. * * * Product Website eFax Online Fax Service Seller [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions) Discussions [eFax Online Fax Service Community](https://www.g2.com/products/efax-online-fax-service/discuss) Solution Type Best-of-Breed Overview by Fiona B Show More ## Pricing Pricing provided by eFax Online Fax Service. ### Personal $4.99 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/efax-online-fax-service/pricing) ## eFax Online Fax Service Integrations (3) What do users say about integrations? Verified by eFax Online Fax Service [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HealthCloud ](https://www.g2.com/products/healthcloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mozilla Firefox ](https://www.g2.com/products/mozilla-firefox/reviews) Show More ![Elle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle M.") EM Elle M. 1/7/2026 "Effortless Faxing Without the Machine" 5/5 What do you like best about eFax Online Fax Service? I like that I can easily fax multipage documents without needing a fax machine. It's user-friendly and I like that it keeps records of faxes sent and received. I also appreciate the email confirmation when a fax is successfully sent and that I can save contacts. Using eFax Online Fax Service is definitely more cost-effective than paying for faxing services each time. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? It takes awhile for faxes to go through and the fax confirmation to show up in my sent folder. But I could live with that. :) Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? I can fax without a fax machine as easily as email. eFax is cost-effective compared to paying each time at a store. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12187872/official_response/edit) Thank you for your review! We are glad to hear that eFax makes sending multipage documents easy, cost effective, and convenient without needing a fax machine. We appreciate your feedback about confirmation times and are happy it hasn’t impacted your experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ Validated ReviewerIncentivizedSource: Seller invite ![Ashetyn O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashetyn O.") AO Ashetyn O. 2/10/2026 "Effortless Communication with Minor Loading Hiccups" 4.5/5 What do you like best about eFax Online Fax Service? I like that eFax Online Fax Service makes communication quick and is easy to use. The ease of use allows me to get more done. I also found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? Sometimes it does not load, the initial URL will not load, but this has not happened in a while. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? I use eFax Online Fax Service for sending and receiving business information. It makes communication quick and easy to use, which allows me to get more done. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12338008/official_response/edit) Thank you, Ashetyn, for your 4.5-star review! We’re glad to hear that eFax makes sending and receiving business information quick and easy for you. If you ever experience any loading issues or need assistance with anything at all, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Mid-Market (51-1000 emp.) 3/17/2026 "Easy-to-Read, Easy-to-Send Faxes" 4/5 What do you like best about eFax Online Fax Service? Easy to read and print faxes. It's also easy to send a fax. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? I wish it had an easier way to receive billing statements via email rather than logging in each time. It would be helpful for accounts payable to have a way to do that. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? It helps us communicate with doctor's offices on plans of care for our Team Members Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12499730/official_response/edit) We are glad to hear that you find eFax easy to use for reading, printing, and sending faxes. It’s great to know that the service is helping you effectively communicate with doctors’ offices regarding plans of care for your team members. We also appreciate your suggestion about receiving billing statements via email, and we will share this with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") UI Verified User in Individual & Family Services Mid-Market (51-1000 emp.) 1/13/2026 "Remote Access Is Great, But Reliability Needs Improvement" 2.5/5 What do you like best about eFax Online Fax Service? I can access it from anywhere which is very helpful when I am working from different offices. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? It is not always reliable. Some faxes don't come through, some outgoing faxes don't always make it out. It isn't super often, but it does happen with enough regularity that it is annoying. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? We are able to share the fax as a company that is spread out too far to go to the same location. It is helpful to have the ability to all utilize the same tool even when we work from different places. Review collected by and hosted on G2.com. Show More Response from Rahd A of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12208221/official_response/edit) Thank you for your feedback. We are very glad to hear that you find our service convenient! We would like to assure you that we are currently working on improving our new site. Should you require any assistance in troubleshooting your account or information on sending faxes with our service, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA Current UserValidated ReviewerIncentivizedSource: Seller invite ![Latoya Dehaven S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Latoya Dehaven S.") LS Latoya Dehaven S. Executive Administrative Assistant Mid-Market (51-1000 emp.) 2/10/2026 "Easy to Use and Rock-Solid Reliable" 5/5 What do you like best about eFax Online Fax Service? Ease of use and reliability, eFax provides a seamless way to send and receive faxes. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? I cant think of any specific feature that i dislike. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? It provides a way to communicate with entities that only correspond via fax. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12338801/official_response/edit) Hello Latoya, Thank you for your 5-star review! We’re happy to hear that you find eFax easy to use and reliable. We appreciate your feedback and are glad we can help you stay connected with organizations that require fax communication. If you ever need assistance, please don’t hesitate to reach out to us at socialsupport@efax.com Current UserValidated ReviewerIncentivizedSource: Seller invite ![Caitlin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caitlin S.") CS Caitlin S. Closer Small-Business (50 or fewer emp.) 1/13/2026 "Effortless Faxing with Instant Notifications" 5/5 What do you like best about eFax Online Fax Service? I really appreciate eFax Online Fax Service for its very quick and easy online fax capabilities. It's very user-friendly, making it straightforward to use, and I get quick notifications which is a big plus for me. The initial setup was very easy, which was a relief after switching from Morse faxing, which had a lot of issues and wasn't user-friendly. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? Nothing Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? I find eFax Online Fax Service provides very quick and easy online fax capabilities and is very user-friendly with quick notifications. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12210263/official_response/edit) Thank you for your awesome review! We are delighted to hear that eFax has made online faxing quick, easy, and user-friendly for you especially with fast notifications and a smooth setup experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ Validated ReviewerIncentivizedSource: Seller invite ![Jean M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean M.") JM Jean M. VP of Accounts Payable Mid-Market (51-1000 emp.) 6/10/2025 "Perfect for our business" 5/5 What do you like best about eFax Online Fax Service? We've been using eFax for over three years, and it's been absolutely worth every penny! Since we rarely receive faxes, investing in a traditional fax machine and a dedicated phone line just didn’t make sense. eFax provides the perfect alternative—it's cost-effective, reliable, and incredibly convenient. I especially love that incoming faxes are delivered straight to my email inbox, making it easy to access, save, and forward documents without any extra steps. Highly recommend for any business looking to simplify faxing without the hassle of outdated equipment. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? We have no issues with eFax. We will continue to use. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? Not using traditional fax machine and a dedicated phone line. eFax provides the perfect alternative—it's cost-effective, reliable, and incredibly convenient. I especially love that incoming faxes are delivered straight to my email inbox, making it easy to access, save, and forward documents without any extra steps. Highly recommend for any business looking to simplify faxing without the hassle of outdated equipment. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11281213/official_response/edit) Thank you so much for your fantastic review. We are very glad to hear that eFax has been a reliable, cost effective solution for your business and that it helps you avoid the hassle and expense of traditional fax machines and phone lines. Your recommendation means a lot to us, and we are very happy to support your business. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite CP Ciara P. Executive Operations Manager Small-Business (50 or fewer emp.) 6/3/2025 "Extremely Easy Fax Solution!" 5/5 What do you like best about eFax Online Fax Service? We have used a 'landline' fax for over 20 years. When we re-structured our phone system, we looked at getting rid of our fax line. However, we still have customers who prefer to fax their orders to us. Efax allowed us to continue to offer that option. The fact that the faxes come straight to a designated email makes is easy for us to reconcile and not miss any orders. It also reduces the costs of paper and ink and lessens the equipment wear and tear. We use efax on a daily basis and it has seamlessly integrated into our customer service and sales desks. We have been using efax for about 9 years now. We have never had any issues. I wish all programs worked so easily! Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? The only think that I would change is on the web page, it's often tricky to find the 'log in' section. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? Allows us to accept faxes of orders from customers. We are able to sustain the customers we have by not changing their typical order submission type and allowing faxing still, in a very emailable world. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-11255370/official_response/edit) Hello Ciara, thank you so much for your great feedback and we are very happy to hear that you find our service convenient. We also really appreciate your comment about the website login. Your input helps us continue improving the user experience, and we’ll be sure to share your suggestion with our web development team. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/10/2025 "Extremely Easy to Use and Essential for Daily Tasks" 5/5 What do you like best about eFax Online Fax Service? I use it nearly every day, and I find it extremely easy to operate. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? I noticed that the cover page does not contain a confidentiality statement, and I think it would be beneficial to include one. Also, I don't like having to download the document in order to view it, I think it would also be beneficial to have the option to view before downloading. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? Sending faxes remotely has been a convenient feature for me. It allows me to manage my documents and communications without needing to be physically present at the office. Review collected by and hosted on G2.com. Show More Response from Mohd Qutifan of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12073739/official_response/edit) Thank you for the 5 star review and for taking the time to share your feedback! We are happy to hear that you find eFax easy to use and rely on it daily for sending faxes remotely. We also appreciate your suggestions regarding adding a confidentiality statement to the cover page and providing a preview option before downloading documents. Your feedback is valuable and will be shared with our team for future improvements. If you ever need assistance, please feel free to reach out to us at socialsupport@efax.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Amanda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda C.") AC Amanda C. Sr. Title Processor Small-Business (50 or fewer emp.) 1/13/2026 "Quick, Convenient, and User-Friendly Fax Solution" 4.5/5 What do you like best about eFax Online Fax Service? I like the convenience and mobility of eFax Online Fax Service, which makes business operations smoother. It's easy and user-friendly, and I rarely encounter problems with it. The service is quick and allows for faster document turnaround. The initial setup was really easy, contributing to its overall ease of use. Review collected by and hosted on G2.com. What do you dislike about eFax Online Fax Service? I find the access to a confirmed sent fax could be quicker. Review collected by and hosted on G2.com. What problems is eFax Online Fax Service solving and how is that benefiting you? I use eFax Online Fax Service for its convenience, mobility, and faster document turnaround. Review collected by and hosted on G2.com. Show More Response from Rahd A of eFax Online Fax Service [Editedit](https://www.g2.com/survey_responses/efax-online-fax-service-review-12210279/official_response/edit) Thank you so much for your wonderful feedback Amanda. We are very pleased to hear that you find our convenient. For sending faxes with our service, please do not hesitate to message us at socialsupport@efax.com for additional information and suggestions and we would be happy to assist! ^RA Validated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by eFax Online Fax Service. ### Personal $4.99 1 Users Per Month ### Business $14.99 Per Month ### Corporate Contact Us [ View More Pricing Information ](https://www.g2.com/products/efax-online-fax-service/pricing) eFax Online Fax Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a654305de0dd720b0f32e3ee030c3297/documo.png "Product Avatar Image") Documo 4.6/5(230) [ Compare Now ](https://www.g2.com/compare/documo-vs-efax-online-fax-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "Product Avatar Image") iFax 4.7/5(480) [ Compare Now ](https://www.g2.com/compare/efax-online-fax-service-vs-ifax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1690e90d3b34e5682247349555a8ab59/opentext-fax-rightfax.jpeg "Product Avatar Image") OpenText Fax (RightFax) 4.1/5(22) [ Compare Now ](https://www.g2.com/compare/opentext-fax-rightfax-vs-efax-online-fax-service) ##### ##### eFax Online Fax Service Features Documents Editing Document Signature Storage Sending Fax Number Existing Numbers Cross-Platform Sending Platform User Authorization - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Clinical Communication - HIPAA Compliance [ View More Features ](https://www.g2.com/products/efax-online-fax-service/features) ## Top-Rated Alternatives [ ![iFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "iFax") iFax 4.7/5(480) ](https://www.g2.com/products/ifax/reviews) [ ![Documo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,430) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/efax-online-fax-service/competitors/alternatives) ##### Categories on G2 [HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Online Fax](https://www.g2.com/categories/online-fax) ##### Explore More [Best Account-based Orchestration Platforms](https://www.g2.com/discussions/best-account-based-orchestration-platforms-what-s-worked-for-your-team)[Top tools for managing team and client appointments](https://www.g2.com/discussions/top-tools-for-managing-team-and-client-appointments)[Best-rated fleet management system for corporate fleets](https://www.g2.com/discussions/best-rated-fleet-management-system-for-corporate-fleets) [Best candidate relationship management software for agencies](https://www.g2.com/discussions/best-candidate-relationship-management-software-for-agencies)[Best APM tools for SaaS companies](https://www.g2.com/discussions/best-apm-tools-for-saas-companies)[Pros and Cons Details](https://www.g2.com/products/efax-online-fax-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)