--- title: eFax Online Fax Service Reviews meta_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 204 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.4/5.0 **Total Reviews:** 204 ## About eFax Online Fax Service eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. ## eFax Online Fax Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of eFax Online Fax Service, making faxing tasks simple and efficient. (51 reviews) - Users value the **quick and easy online fax capabilities** of eFax, enhancing productivity and communication efficiency. (42 reviews) - Users value the **convenience and reliability** of eFax, allowing easy faxing from anywhere at great rates. (32 reviews) - Users value the **easy access** of eFax, allowing them to manage faxes effortlessly from anywhere, anytime. (18 reviews) - Users value the **convenience** of eFax, allowing easy faxing from anywhere without the need for a machine. (14 reviews) - Efficiency (13 reviews) - Reliability (12 reviews) - Remote Work (12 reviews) - Simple (12 reviews) - Document Management (11 reviews) **What users dislike:** - Users feel that **fax issues** arise from slow delivery and limited access to certain basic features without extra payment. (37 reviews) - Users find the **slow performance** frustrating, particularly due to delays in loading and sending faxes. (5 reviews) - Users frequently face **technical issues** with eFax, including reliability problems and occasional loss of faxes. (5 reviews) - Users often face **connection issues** with eFax, as faxes frequently fail to go through or require multiple resends. (4 reviews) - Users find the **pricing expensive** , particularly when compared to more affordable alternatives and limited plan options. (4 reviews) - Users often face **login issues** , struggling with unclear access and complications from two-factor authentication. (4 reviews) - Long Waiting Time (4 reviews) - Users face significant **billing issues** with unexpected charges and lack of support, leading to frustrating experiences. (3 reviews) - Difficult Learning Process (3 reviews) - Feature Limitations (3 reviews) ## eFax Online Fax Service Reviews ### 1. eFax Corporate is a reliable enterprise solution **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy M. | Facilities-Purchasing Manager/Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about eFax Online Fax Service?** No hardware maintenance, easy account maintenance and reporting **What do you dislike about eFax Online Fax Service?** Capitating at 5 users per line necessitating a help desk tkt **What problems is eFax Online Fax Service solving and how is that benefiting you?** As stated previously, electronic inbound and outbound solution removes hardware, lost faxes and hardware maintenance **Official Response from Jonathan W:** > We are glad to hear about your experience, and appreciate the great review, Tammy! If you need any further assistance please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! eFax Support Team ### 2. A VERY EASY AND SENSIBLE EXPERIENE IN USING EFAX FOR MY LAW PRACTIVE OVER THE LAST 25 PLUS YEARS **Rating:** 5.0/5.0 stars **Reviewed by:** ALI F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** IT IS VERY EASY TO USE AND THE FACT THAT I GET EVERY FAX IN PDF WHICH THEN I SAVE INTO MY FILE FOLDER FOR EACH CLIENT AND I HAVE ACCESS TO ALL MY FAXES DOWN THE ROAD SHOULD I NEED THEM **What do you dislike about eFax Online Fax Service?** HONESTLY THERE HAS BEEN NOTHING AT ALL AS IT HAS BEEN VERY EASY TO USE **What problems is eFax Online Fax Service solving and how is that benefiting you?** AS I MENTIONED BEFORE IT IS VERY EASY TO USE AND I LOVE THE FEATURE THAT I GET ALL MY FAXES IN PDF FORMAT VIA EMAIL **Official Response from Jonathan W:** > We appreciate your ongoing business, Ali, and thank you for taking the time to provide us with such a great review! If you find you need any assistance with the service, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 3. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Bashar I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about eFax Online Fax Service?** That I can review my faxes from anywhere **What do you dislike about eFax Online Fax Service?** The app is out-dated. You can't forward the faxes easly. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Consuming the papers. You don't have to be at the office to receive faxes. ### 4. As easy as email! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about eFax Online Fax Service?** eFax makes transmitting documents via fax as easy as email. Their customer service is quick and responsive (though you probably won't even need to contact them; they helped me uncover a silly user error lol). **What do you dislike about eFax Online Fax Service?** There are no downsides to note. Every fax was transmitted quickly once they helped me realize what the problem on my part was. Hint: always include the country code lol **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't have a fax machine, so this makes sending and receiving faxes more convenient than if I had one as alerts come through email. **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, Jonathan! If you do find you need any assistance with the service, let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 5. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Shelby M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about eFax Online Fax Service?** The ability to receive faxes directly to my email is extremely helpful in keeping operations smooth. **What do you dislike about eFax Online Fax Service?** It would be great if there was an easier way to send faxes without having to go to the website or app, but I understand that is a lot to ask. **What problems is eFax Online Fax Service solving and how is that benefiting you?** No longer require a fax machine that needs to be checked. Having faxes come straight to email increases our ability to respond in a timely manner as well. **Official Response from Glenn R.:** > Hello Shelby, We appreciate you for taking the time to write us a review! eFax can also send a fax using a registered email address, please message us at socialsupport@efax.com and we would be happy to assist. Many Thanks, Stay safe and healthy, eFax Support Team ### 6. So convenient + Good Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about eFax Online Fax Service?** Real fax machines run out of paper, ink, electricity and connectivity (in power outages)... and getting a fax requires me to be where the fax machine is. eFax conquers all of that, sending me a fax as a .pdf in my email, convenient, reliable, affordable. As a customer since 2017, I value this service! **What do you dislike about eFax Online Fax Service?** Nothing to say here... eFax has given me no reason for dissatisfaction. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Clinical client records cannot be sent by email, so fax is the standard option. By using eFax to receive clinical documents, I can access them wherever I am, quickly, easily, without going in to the office. **Official Response from Mandip S:** > Thank you Karen A. for taking the time to leave us a 5-star review. We are very thrilled to hear that you find our service practical and reliable. Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team ### 7. 20 Year efax user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about eFax Online Fax Service?** Never seems to be any down time. Easy integration. **What do you dislike about eFax Online Fax Service?** I do not know who my account rep is and I have had trouble getting in contact with someone that can help me go over all of my business accounts usage. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Increased productivity. **Official Response from Jonathan W:** > We are glad to hear you have been enjoying the service, but sorry to hear you've been experiencing communications issues! Let us know your details at socialsupport@efax.com and we will be happy to review the account or connect you with your sales rep as needed! eFax Support Team ### 8. GREAT AND EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about eFax Online Fax Service?** I can do everything on the internet, without the need of having to print the document and then manually fax it, I can also see my inbox, sent emails, is a very complete platform. **What do you dislike about eFax Online Fax Service?** I wish the time of sending the fax would be faster, it does take about 3 minutes to get a confirmation that the email was successfuly sent or it was unsuccessfully sent. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I'm saving cost on paper, I don't need to print the document and then for another paper to print and tell me if the fax went through or not, so definetely saving cost on paper and ink. **Official Response from Glenn R.:** > Thank you Guillermo for taking the time to leave us a 5-star review. We are very thrilled to know that you found our fax service great and easy to use. Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help. Many Thanks, eFax Support Team ### 9. A great way to continue using faxes as things are moveing forward **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** Being able to send a fax without a fax machine has been critical for our business. **What do you dislike about eFax Online Fax Service?** The online experience is fair at best. It takes time to find things on the site. **What problems is eFax Online Fax Service solving and how is that benefiting you?** allowing us to get businesses with government bodies that do not have a good or updated platform. **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, David G., and appreciate the great review! If you need any assistance with the service, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 10. Using efax for a couple decades! **Rating:** 5.0/5.0 stars **Reviewed by:** Yoni N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about eFax Online Fax Service?** Most helpful is that paper is not needed, physical machine not needed, can access it anywhere. **What do you dislike about eFax Online Fax Service?** The only downside that comes to mind is that some spammers have gotten hold of my efax number but that's the same with a physical fax number just the same. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It's solving the fact that you don't have to be tied down to a physical fax machine located in a physical office. This is all the more helpful in a Remote workplace world. **Official Response from Jonathan W:** > We appreciate you taking the time to share your experience, Yoni, and your ongoing business! We are glad to hear we are serving your needs, and should you require any further assistance, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 11. Convenience in faxing **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas L. | School Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about eFax Online Fax Service?** I really appreciate having a dedicated fax line and multiple features to be able to track and follow up. **What do you dislike about eFax Online Fax Service?** No real downsides about the product, more around some organizations still only utilizing fax technology. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't want to own a fax machine, but I'd like the convenience of being to utilize one whenever I need it. **Official Response from Glenn R.:** > Thank you Thomas for taking the time to send us such a wonderful review, Should you require any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team ### 12. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Darren M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about eFax Online Fax Service?** We like the speed and easy of the system. **What do you dislike about eFax Online Fax Service?** Sometimes it can be dificult to send faxes but very seldom. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Saves paper, saves faxes from getting lost **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, Darren, and if you do run into difficulties sending a document, please do not hesitate to reach out to us for additional support at socialsupport@efax.com and we will be happy to help! eFax Support Team ### 13. Works great for what we need it for. **Rating:** 5.0/5.0 stars **Reviewed by:** Karrie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about eFax Online Fax Service?** goes directly to email for easy access and storage **What do you dislike about eFax Online Fax Service?** i find it hard to use when faxing out so i dont use this feature **What problems is eFax Online Fax Service solving and how is that benefiting you?** that we can offer a fax option without having a fax machine **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, Karrie, and appreciate you taking the time to provide us with such a great review! If you would like assistance with the account send feature please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 14. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** Simple and fast and allows me to communicated effectively. **What do you dislike about eFax Online Fax Service?** It does everything I need it to do so I love it! **What problems is eFax Online Fax Service solving and how is that benefiting you?** I work with the IRS a lot so eFax has been huge in helping achieve that goal. **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, Mark! If you need any assistance with your account, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 15. Fax service works well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about eFax Online Fax Service?** Easy setup and straightforward for the users to send and receive **What do you dislike about eFax Online Fax Service?** Not their problem, but porting existing fax numbers is a pain. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Reduced costs compared to physical phone line **Official Response from Jonathan W:** > We appreciate you taking the time to share your thoughts, and if there is anything we can do to improve your experience please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 16. Outstanding Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Letecia B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about eFax Online Fax Service?** The support received was excellent and informative. My representative went above and beyond to ensure the best experience possible! Not only was her guidance reassuring, her demeanor is that of reality. **What do you dislike about eFax Online Fax Service?** Nothing. I have zero complaints. I especially love that an actual confirmation page is provided. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I do not have an actual fax machine. This is my first time using efax, and it is GREAT! **Official Response from Fiona B:** > Hello Letecia, We are so pleased to hear that you received such excellent support & guidance from Ariel and truly appreciate you taking the time to share your thoughts with us. Should you require assistance at any time, we're always here to help. Please feel free to message us directly at socialsupport@efax.com. Many Thanks, stay safe and healthy, eFax Support Team ### 17. Efax will work to meet your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about eFax Online Fax Service?** They offer great service at an affordable rate. Something wasn't working for me and I was able to get on a call with the team and come to a quick resolution. **What do you dislike about eFax Online Fax Service?** There is no downside as long as you are open with your account rep. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Not needing to worry about pivoting to remote work. **Official Response from Jonathan W:** > Thank you for the great review! We appreciate you taking the time to share your experience, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! eFax Support Team ### 18. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about eFax Online Fax Service?** Faxes arrive wherever I am and easy platform to use. **What do you dislike about eFax Online Fax Service?** Wish there was an ability to click out and back in to the app when using on your phone (when you close the window it logs you out immediately) **What problems is eFax Online Fax Service solving and how is that benefiting you?** The email attachments in addition to the banner notifications are great. Helps with productivity in receiving and sending faxes quickly via an app on your phone **Official Response from Jonathan W:** > We are thrilled you are enjoying the service, Tammy, and appreciate you sharing your thoughts! If you need any further assistance please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 19. Expensive and unpredictable **Rating:** 1.5/5.0 stars **Reviewed by:** Melissa K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about eFax Online Fax Service?** ease of use and being able to send the faxes to emails **What do you dislike about eFax Online Fax Service?** expensive and cost, unexplained charges and alck of information **What problems is eFax Online Fax Service solving and how is that benefiting you?** access to information from clients **Official Response from Jonathan W:** > This is not the experience we would like you to have Melissa! If you can send the details to socialsupport@efax.com we would be happy to improve your customer experience. Many Thanks, Stay safe and healthy, eFax Support Team ### 20. it is easy to use and quick. **Rating:** 5.0/5.0 stars **Reviewed by:** Roni G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** It is very easy to use, quick and provides recording keeping of the faxes **What do you dislike about eFax Online Fax Service?** nothing- very easy to use and cost is ok. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Easy for clients to send paperwork **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, Roni G., and appreciate the great review! If you need any assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 21. User Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about eFax Online Fax Service?** eFax is user friendly and easy to use. keeping all the faxes electronic also makes it very easy to save, print, send instead of the old school way of doing things. **What do you dislike about eFax Online Fax Service?** the hardest thing with eFax is logging in, may sound silly, but the passwords dont save right and we have to constantly change it. **What problems is eFax Online Fax Service solving and how is that benefiting you?** we have a 2-story building with 2 seperate buisnesses in it. eFax is making it easier so faxing is at our fingertips. we dont have to go downstairs to send a fax and we dont have to worry about a fax being misplaced **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, Sarah, and appreciate you taking the time to share your experience! We will pass your feedback along to our management team and should you need any assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 22. Works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** I thinks it's simple to use through the web or mobile app. i mostly use it to send faxes via the email using Gmail on an ios device. It's also affordable. **What do you dislike about eFax Online Fax Service?** The user interface could be a bit more modern looking on both mobile and web. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I'm a Healthcare provider and I use the fax to send documents to insurance companies. **Official Response from Jonathan W:** > Thank you for taking the time to provide such a great review! We will be sure to pass your feedback along to our management team, and should you need any assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 23. Great alternative to traditional fax **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eFax Online Fax Service?** It's very convenient to send faxes, especially since there are multiple ways to send a fax. Also, it's very eco-friendly since paper is not used. **What do you dislike about eFax Online Fax Service?** There are a limited number of users who can be approved to send a fax. It would be nice to have an open way for many people to send fax if needed. **What problems is eFax Online Fax Service solving and how is that benefiting you?** No longer need to manage/pay for a POTS line. Cheaper than traditional fax services. It's easy to filter through spam faxes as well. **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service! If you are interested in a multi-user interface, we recommend checking out eFax Corporate, who may provide the solution to your needs. If you find you need any assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 24. Love me some EFax **Rating:** 5.0/5.0 stars **Reviewed by:** Joan M. | Personal Lines Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about eFax Online Fax Service?** Easy to use straight from your computer and e-mail. Fast and easy! **What do you dislike about eFax Online Fax Service?** Confusing at first of setting up faxes and when you resend you have to go into the index to find and resend. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I have not seen problems **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, Joan, and appreciate you taking the time to provide such a great review! If you need any additional assistance, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 25. Get Your Faxes to Your Email **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer R G. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about eFax Online Fax Service?** The best part of eFax is getting your faxes sent to your email. **What do you dislike about eFax Online Fax Service?** Not everyone is using faxes anymore which makes the investment not as worthwhile. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Every now and then, I need to send and receive faxes. The eFax system allows me to do that without needing any additional equipment or phone lines to manage the process of sending & receiving faxes. **Official Response from Glenn R.:** > Thank you Jennifer for taking time to send us such a great review, Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team ### 26. EFax review for sole proprietor Doctor **Rating:** 4.5/5.0 stars **Reviewed by:** Richard F. | Podiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about eFax Online Fax Service?** Faxes come directly to my email for viewing and printing **What do you dislike about eFax Online Fax Service?** Sometimes difficult to fax. Takes multiple tries before it goes through. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't need to have all faxes printed so I pick and choose with faxes to focus on. **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, Richard, and appreciate the great review! If you need assistance with the service please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 27. Much better than previous service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about eFax Online Fax Service?** Email notifications are extremely helpful. **What do you dislike about eFax Online Fax Service?** Nothing we do not dislike. We would always get kick-backed scans with our other service and this one rarely kicks things back if ever. **What problems is eFax Online Fax Service solving and how is that benefiting you?** In our last service, the faxes would not go through all the time or would get kicked back or time out. This one rarely does. **Official Response from Jonathan W:** > We are glad to hear we are exceeding expectation, and appreciate the great review! If you need any additional assistance, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 28. I LOVE eFAX! **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen M. | Sr. HR & Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eFax Online Fax Service?** The ease ... not having to leave my desk. Receive email notifications! **What do you dislike about eFax Online Fax Service?** Nothing. Love every thing about eFax. All working well! **What problems is eFax Online Fax Service solving and how is that benefiting you?** Ease to send and receive LARGE faxes to state agencies. Thank you **Official Response from Jonathan W:** > We are thrilled to hear about your experience, and greatly appreciate the stellar review Colleen! If you do find you need assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 29. eFax Saves Me Money! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about eFax Online Fax Service?** It saves me from having to use a traditional fax machine and line. **What do you dislike about eFax Online Fax Service?** While it is user friendly, it doesn't allow for multiple people logging into the same account. **What problems is eFax Online Fax Service solving and how is that benefiting you?** On the rare occasion that we need to fax paperwork, eFax is a very fast and friendly solution that saves us money! **Official Response from Jonathan W:** > Thank you for taking the time to provide us with such a great review! If you are interested in a multi-user interface we recommend reaching out to eFax Corporate who will certainly be happy to help! Should you need any additional assistance, please do not hesitate to reach out to us at socialsupport@efax.com . Many Thanks, Stay safe and healthy, eFax Support Team ### 30. Solving issues for Big businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Sr. Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about eFax Online Fax Service?** In a world where 70% of the world uses EDI or email we still have 30% of customers that still use Fax. We no longer owned fax machines. E-Fax is fast, affordable and it just works. Saved our butts. **What do you dislike about eFax Online Fax Service?** Everything is working up to par. I didn't like the monthly billing and they moved us to annual. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Customers that still use fax machines can send us orders and it turns the order into PDF for our company. **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, Julie! We appreciate the excellent review, and should you find you need any assistance with the account please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! The eFax Support Team ### 31. Been w/ eFax for years **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about eFax Online Fax Service?** The non-HIPPA compliant was amazing for business--sending incoming faxes via email is incredibly convenient. **What do you dislike about eFax Online Fax Service?** Switching to the HIPPA compliant version has been less convenient, but I understand the need to higher level security. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Able to access paperless faxes anywhere, anytime. **Official Response from Jonathan W:** > We are thrilled to hear about your experience, James, and appreciate your ongoing business as well as the great review! If you need any assistance regarding the service please do not hesitate to reach out to us at SocialSupport@eFax.com and we will be happy to help! The eFax Support Team ### 32. Best fax service **Rating:** 5.0/5.0 stars **Reviewed by:** julie l. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about eFax Online Fax Service?** Ease of use. No wasted paper--I print what I need or download what I need. **What do you dislike about eFax Online Fax Service?** Editing documents on a Pc is limited but works better on their app. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I'm not aware of the solving a specific problem **Official Response from Jonathan W:** > Thank you for taking the time to leave such a wonderful review, Julie! We will be sure to pass your feedback along to our management team regarding the app, and should you ever need any additional support let us know at SocialSupport@eFax.com and we will be happy to help! The eFax Support Team ### 33. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** Ease of use, dependability and always being available. **What do you dislike about eFax Online Fax Service?** Price and the inability to stop SPAM faxes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Making work easy and get the fax to me by email. **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, and if you would like to discuss price point, or receive other support, please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 34. good **Rating:** 3.5/5.0 stars **Reviewed by:** Al M. | Of Counsel, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** I like the ease of being able to get faxes **What do you dislike about eFax Online Fax Service?** sending faxes should be a lot easier than it is. **What problems is eFax Online Fax Service solving and how is that benefiting you?** recieving faxes from any one **Official Response from Jonathan W:** > We appreciate you taking the time to share your thoughts, Al M. and if you need any assistance with the service, we would be happy to help improve your experience if you can let us know the details at socialsupport@efax.com ! Many Thanks, Stay safe and healthy, eFax Support Team ### 35. Fast and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about eFax Online Fax Service?** Ihaven't had any issues using eFax. It is fast and reliable every time. **What do you dislike about eFax Online Fax Service?** Nothing. Once you get the process down it'll be quick and easy every time. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We are in a rural community so a lot of people still fax. This allows us to keep it straight forward and still digital. **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, Nathan, and appreciate you taking the time to leave us such a great review! If you need any assistance with the service, please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 36. efficient and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about eFax Online Fax Service?** It works and its easy to use. I like the cover sheet and the page count features. **What do you dislike about eFax Online Fax Service?** it can take a while sometimes. Sometimes people dont get my faxes but that may be a function of the other parties fax machine. **What problems is eFax Online Fax Service solving and how is that benefiting you?** If a party does not accept email and only fax, then it is convenient to be able to use efax. **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, and appreciate you taking the time to provide us with such a great review! If you would like assistance with sending a fax, or optimizing a document for delivery, we can certainly assist at socialsupport@efax.com ! Many Thanks, Stay safe and healthy, eFax Support Team ### 37. Great fax alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eFax Online Fax Service?** EFaxe integrate into email seamlessly. Making it easy to send and receive faxes in the older world. **What do you dislike about eFax Online Fax Service?** Occasional user interface problems on the website **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't have to have a fax machine or a physical phone line. It makes being paperless far easier. **Official Response from Jonathan W:** > We appreciate you taking the time to leave such a great review! We would like to assist if you are experiencing service issues; let us know the details at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 38. Provides just the service we need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about eFax Online Fax Service?** It does exactly what we need - allows us to send and receive faxes. **What do you dislike about eFax Online Fax Service?** The interface to retrieve/view inbound faxes is slow. We also get a lot of spam, but that may be out of everyone's control. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Some of our partners still require the use of fax, so when we can't use other methods of communication, eFax provides a nice online service that prevents us from needing a dedicated phone line. **Official Response from Glenn R.:** > Thank you for taking the time to send us such a wonderful review! Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team ### 39. Rather smooth experience **Rating:** 4.5/5.0 stars **Reviewed by:** Yao T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about eFax Online Fax Service?** Very convenient to use. It is also quote straight forward and simple to use. **What do you dislike about eFax Online Fax Service?** If the bank doesn't receive my fax, I wouldn't be sure whether it's the bank's issue or eFax's issue. **What problems is eFax Online Fax Service solving and how is that benefiting you?** There is no need to buy a traditional giant bulky fax machine. **Official Response from Jonathan W:** > Thank you for taking the time to leave us such a great review, Yao T. ! We are thrilled to hear you are enjoying the service, and if you find you need any additional assistance with our services, including determining sending issues, please do not hesitate to reach out to us at socialsupport@eFax.com and we will be happy to help! ^JW ### 40. Efficient and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eFax Online Fax Service?** Convenience and efficiency. I often send and receive faxes so I appreciate efax movign these kinds of tasks along. **What do you dislike about eFax Online Fax Service?** The inputting of information could be updated in a more convenient fashion. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Sometimes the faxes don't go through but that is sually a networking issue. **Official Response from Jonathan W:** > We appreciate you taking the time to leave us such a great review, and your feedback as well! If you need any additional support with the service, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 41. Easy and convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about eFax Online Fax Service?** Easy to attach the document and quick to send them out. Able to fax multiple document at the same time. **What do you dislike about eFax Online Fax Service?** Login process could be easier. I need to remember the fax number and type in each time.. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Faxing without physical paper and be able to save the document automatically. **Official Response from Jonathan W:** > We appreciate you taking the time to share your thoughts, and the great review! If you need assistance with the service, please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 42. eFax Simple and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about eFax Online Fax Service?** Simple and efficient for our business communications **What do you dislike about eFax Online Fax Service?** ocassasional billing questions and concerns **What problems is eFax Online Fax Service solving and how is that benefiting you?** ability to have faxing come directly to your computer, anywhere/anytime **Official Response from Jonathan W:** > We appreciate you taking the time to provide us with such a great review, David! If you need any assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! The eFax Support Team ### 43. Easy and convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about eFax Online Fax Service?** easy to use and can access from anywhere **What do you dislike about eFax Online Fax Service?** the way to send the fax could be a little less complicated **What problems is eFax Online Fax Service solving and how is that benefiting you?** i can get any fax where ever i am and any time through the online portal which is great **Official Response from Jonathan W:** > We are glad the service is suiting your needs, and appreciate the great review! If you would like assistance with send options, or any other facet of the service, please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 44. Easy to use and no need for extra phone line **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about eFax Online Fax Service?** Online access to faxes makes it easy to see what's inbound. Also sending scans is quite easy as well. **What do you dislike about eFax Online Fax Service?** The website interface could be refreshed. It feels a little outdated. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Easy access to faxes when an email won't do. **Official Response from Jonathan W:** > Thank you for taking the time to provide us with such a great review! We are glad to hear you are enjoying our service and will be sure to pass your feedback along to our management team. Should you find you need any further assistance please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 45. eFax has been a simple and cost effective way to handle my HIPAA encryption requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about eFax Online Fax Service?** fast and easy and remembers fax numbers I have used previously **What do you dislike about eFax Online Fax Service?** I don't really have any things I dislike about eFax **What problems is eFax Online Fax Service solving and how is that benefiting you?** some of my business relationships still require sending a fax rather than an encrypted email **Official Response from Jonathan W:** > We are glad to hear our service is meeting your needs, and that you are enjoying the service! We appreciate your review, and if you find you need assistance with the service please let us know at socialsupport@efax.com and we will be thrilled to assist! Many Thanks, Stay safe and healthy, eFax Support Team ### 46. best way not to miss faxes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eFax Online Fax Service?** ease of use. faxes come directly to your email **What do you dislike about eFax Online Fax Service?** too many spam faxes. no way to block unwanted senders **What problems is eFax Online Fax Service solving and how is that benefiting you?** NO LOST FAXES. EASE OF DISTRIBUTION OF FAXES AMONG THE STAFF **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service, and appreciate your feedback, which will be passed along to our management team! If you need any additional support with the service let us know the details at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team ### 47. Good fax service for the money! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about eFax Online Fax Service?** It is fairly easy to use and good price compared to other services. **What do you dislike about eFax Online Fax Service?** It was a little confusing to learn how it works in the first place and how to add recipients. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We do not need to use a phone line for fax anymore. **Official Response from Jonathan W:** > Thank you for taking the time to leave us such a wonderful review! If you need any assistance with the service please do not hesitate to reach out to us at socialsupport@efax.com though we are also available by phone or chat and will be happy to assist! The eFax Support Team ### 48. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about eFax Online Fax Service?** E-fax is easy to use and the pricing is great **What do you dislike about eFax Online Fax Service?** There is nothing I dislike about e-fax system. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It saves me time because it allows me to fax from my email from anywhere instead of having to be in the office. **Official Response from Jonathan W:** > We are thrilled to hear about your experience, and appreciate you taking the time to provide such a great review! If you need any assistance, please do not hesitate to reach out to us at SocialSupport@efax.com and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team ### 49. easy, traceable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about eFax Online Fax Service?** easy to use, traceable sent faxes. Good customer service **What do you dislike about eFax Online Fax Service?** nothing really. I like the way it works. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I can send 30 faxes in sequence, and be able to confirm and trace them. **Official Response from Jonathan W:** > We are glad to hear we are exceeding expectations, and appreciate you taking the time to share your thoughts with such a great review! If you need any further assistance regarding your account please do not hesitate to reach out to us at SocialSupport@eFax.com and we will be happy to help! The eFax Support Team ### 50. practical and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Danurys D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about eFax Online Fax Service?** Intuitive interface, simple and practical. **What do you dislike about eFax Online Fax Service?** No cons so far. Everything has worked well. **What problems is eFax Online Fax Service solving and how is that benefiting you?** An efficient and simple way to send documentation to requestors that mainly use fax. **Official Response from Glenn R.:** > Thank you Danurys D. for taking the time to leave us a 5-star review. We are very thrilled to hear that you find our service practical and reliable. Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team - [View eFax Online Fax Service pricing details and edition comparison](https://www.g2.com/products/efax-online-fax-service/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A04%3A30+-0500&secure%5Bsession_id%5D=02a1d068-7aa0-4c39-9376-94b3b581ef1f&secure%5Btoken%5D=0328a612edd3df4a003c88467a0370b851ce08e20ee9a1b3c764012b4093c667&format=llm_user) ## eFax Online Fax Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HealthCloud](https://www.g2.com/products/healthcloud/reviews) - [Mozilla Firefox](https://www.g2.com/products/mozilla-firefox/reviews) ## eFax Online Fax Service Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top eFax Online Fax Service Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (225 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews)