--- title: eFax Online Fax Service Reviews meta_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 204 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.4/5.0 **Total Reviews:** 204 ## About eFax Online Fax Service eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. ## eFax Online Fax Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of eFax Online Fax Service, making faxing tasks simple and efficient. (51 reviews) - Users value the **quick and easy online fax capabilities** of eFax, enhancing productivity and communication efficiency. (42 reviews) - Users value the **convenience and reliability** of eFax, allowing easy faxing from anywhere at great rates. (32 reviews) - Users value the **easy access** of eFax, allowing them to manage faxes effortlessly from anywhere, anytime. (18 reviews) - Users value the **convenience** of eFax, allowing easy faxing from anywhere without the need for a machine. (14 reviews) - Efficiency (13 reviews) - Reliability (12 reviews) - Remote Work (12 reviews) - Simple (12 reviews) - Document Management (11 reviews) **What users dislike:** - Users feel that **fax issues** arise from slow delivery and limited access to certain basic features without extra payment. (37 reviews) - Users find the **slow performance** frustrating, particularly due to delays in loading and sending faxes. (5 reviews) - Users frequently face **technical issues** with eFax, including reliability problems and occasional loss of faxes. (5 reviews) - Users often face **connection issues** with eFax, as faxes frequently fail to go through or require multiple resends. (4 reviews) - Users find the **pricing expensive** , particularly when compared to more affordable alternatives and limited plan options. (4 reviews) - Users often face **login issues** , struggling with unclear access and complications from two-factor authentication. (4 reviews) - Long Waiting Time (4 reviews) - Users face significant **billing issues** with unexpected charges and lack of support, leading to frustrating experiences. (3 reviews) - Difficult Learning Process (3 reviews) - Feature Limitations (3 reviews) ## eFax Online Fax Service Reviews ### 1. Annoying **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about eFax Online Fax Service?** They keep a record of all of our faxes and we can send them digitally. **What do you dislike about eFax Online Fax Service?** Half the time faxes won't go through, often the website doesn't work and won't let us send a fax, searching for contacts is a nightmare. **What problems is eFax Online Fax Service solving and how is that benefiting you?** having to have a physical fax machine. It saves space and money. **Official Response from Mohd Qutifan:** > We are glad to hear that you are finding value in the ability to send and store faxes digitally. The fax delivery issue you encountered is certainly not the experience we want you to have, and we sincerely apologize for the inconvenience. The issue may be caused by your browser’s cache and cookies. Clearing them can often resolve problems related to browser performance. Please do not hesitate to reach out to our 24/7 Phone support to resolve all of the issues you are experiencing. ^MQ ### 2. Great Faxes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about eFax Online Fax Service?** Easy to use, easy to receive, great product! **What do you dislike about eFax Online Fax Service?** Sometimes does not go through, have to send it multiple times. **What problems is eFax Online Fax Service solving and how is that benefiting you?** No fax machine, helps us send via web! **Official Response from Mohd Qutifan:** > Thank you for the positive review and the 4.5 star rating! We're glad to hear you find eFax easy to use and reliable for receiving faxes. We are very happy to hear that the product is working well for you overall. We appreciate your note about occasional issues with faxes not going through on the first try. Our team is always working to improve performance and reliability, and your feedback helps us do that. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ ### 3. Good Quick Efax **Rating:** 4.0/5.0 stars **Reviewed by:** Marlene L. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** Been able to fax from our email, fast and easy to our clients. **What do you dislike about eFax Online Fax Service?** Sometimes it doesnt go through and you have to resend it a few times. **What problems is eFax Online Fax Service solving and how is that benefiting you?** no have to physically send fax anymore or mail. **Official Response from Mohd Qutifan:** > Hello Marlene, Thank you for your feedback! We're glad to hear that faxing directly from email has been a fast and easy way for you to connect with your clients. Making communication simple and efficient is exactly what we aim for. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ ### 4. Ok epxerience **Rating:** 2.5/5.0 stars **Reviewed by:** Mary T. | Affordable Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eFax Online Fax Service?** Not having to have a fax machine and extra equipment **What do you dislike about eFax Online Fax Service?** Faxes fail A LOT with no explanation why. It doesn't work on Chrome or Edge, only Firefox, which is annoying **What problems is eFax Online Fax Service solving and how is that benefiting you?** Having a fax to send documents/ **Official Response from Mohd Qutifan:** > Thank you for your honest feedback. We are happy to hear that you appreciate the convenience of using eFax without the need for extra equipment. We are sorry to hear about the fax failures and browser compatibility issues you’ve experienced. That’s certainly not the experience we want for our users. This issue can be resolved by clearing your cache and cookies on the the browser you are using. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ - [View eFax Online Fax Service pricing details and edition comparison](https://www.g2.com/products/efax-online-fax-service/reviews?filters%5Bsentiment_snippet%5D=1988182&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+00%3A13%3A10+-0500&secure%5Bsession_id%5D=0115af71-345c-426a-8a61-aa04be3d9a51&secure%5Btoken%5D=67829eaaa7484b8c4ab38f57ff3caf1acab4c1fc6d5396ecff6d29a747456633&format=llm_user) ## eFax Online Fax Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HealthCloud](https://www.g2.com/products/healthcloud/reviews) - [Mozilla Firefox](https://www.g2.com/products/mozilla-firefox/reviews) ## eFax Online Fax Service Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top eFax Online Fax Service Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (226 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)