--- title: eFax Online Fax Service Reviews meta_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 194 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 194 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.4/5.0 **Total Reviews:** 194 ## About eFax Online Fax Service eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. ## eFax Online Fax Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of eFax Online Fax Service, finding it simple for staff training and fax management. (51 reviews) - Users appreciate the **quick and easy online fax capabilities** of eFax Online Fax Service, enhancing their productivity. (42 reviews) - Users value the **convenience and reliability** of eFax, making it easy to send faxes anytime, anywhere. (32 reviews) - Users value the **easy access** to eFax, allowing faxing from anywhere, even on vacation. (18 reviews) - Users appreciate the **convenience** of eFax, enabling easy and reliable faxing from anywhere without a traditional machine. (14 reviews) - Efficiency (13 reviews) - Reliability (12 reviews) - Remote Work (12 reviews) - Simple (12 reviews) - Document Management (11 reviews) **What users dislike:** - Users encounter **fax issues** like slow transmission and delayed confirmations, which impact the overall experience. (37 reviews) - Users experience **slow performance** , with delays in loading and fax transmission causing frustration and inefficiency. (5 reviews) - Users report **technical issues** with eFax, including unreliable loading and occasional lost faxes during use. (5 reviews) - Users often face **connection issues** , with faxes frequently failing to send or requiring multiple attempts. (4 reviews) - Users find the **pricing high** for eFax Online Fax Service, especially compared to newer, more affordable alternatives. (4 reviews) - Users often face **login issues** , struggling with unclear access and complications from two-factor authentication. (4 reviews) - Long Waiting Time (4 reviews) - Users face significant **billing issues** with unexpected charges and lack of support, leading to frustrating experiences. (3 reviews) - Difficult Learning Process (3 reviews) - Feature Limitations (3 reviews) ## eFax Online Fax Service Reviews ### 1. eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby Ann G. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about eFax Online Fax Service?** What I like most about eFax is the convenience of securely sending and receiving faxes from anywhere without needing a physical fax machine. The platform is easy to use on both desktop and mobile devices, and features like cloud storage, electronic signatures, searchable PDFs, AI-powered document management, and integrations with email and other business applications help streamline workflow efficiency. I also appreciate the reliable document delivery, enhanced security features, and HIPAA-compliant options for managing sensitive information securely. **What do you dislike about eFax Online Fax Service?** One of the biggest downsides people mention about eFax is the pricing and billing experience. Users frequently complain about expensive monthly plans, extra charges, and difficulty canceling subscriptions. Customer support and the outdated interface also get criticized fairly often. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax addresses the need for outdated physical fax machines when sending important documents. Rather than printing, scanning, and relying on a phone line, I can send faxes directly from email, a desktop computer, or a mobile device. **Official Response from Mohd Qutifan:** > Hello Ruby, Thank you for your fantastic 5 star review! We’re glade to hear that eFax’s convenience, security, and workflow enhancing features have made a positive impact on your business. We appreciate your feedback and are grateful for your trust in eFax for managing your important documents securely and efficiently. ^MQ ### 2. Essential, Time-Saving Fax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Your Future N. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about eFax Online Fax Service?** I love eFax Online Fax Service because it saves me the time of sending by mail and I always receive a confirmation once the eFax is received. It's been the best at-home service, actually saving me money and steps in getting information where it is needed as soon as possible. I appreciate having an ongoing record of all my faxes that are sent, and being able to go back and access that record to resend it at any moment, which I think is the best tool ever! The initial setup was very easy, and I no longer have to go to Staples to send a fax. **What do you dislike about eFax Online Fax Service?** eFax serves all my purposes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service saves me time by confirming faxes are received and keeps an ongoing record, letting me access and resend faxes instantly. It's the best home service that saves me money and steps, providing information quickly where needed. ### 3. Unprofessional Sales Experience Undermined Confidence in eFax **Rating:** 2.5/5.0 stars **Reviewed by:** LaTanya S. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about eFax Online Fax Service?** ………………………………………………………………………………………………………. **What do you dislike about eFax Online Fax Service?** I own a drug testing and occupational health business, so secure and reliable fax communication is extremely important due to the sensitive personal and medical information we send to and from physicians and other healthcare-related entities. I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway. As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously. **What problems is eFax Online Fax Service solving and how is that benefiting you?** This does not matter when customer service is poor. **Official Response from Mohd Qutifan:** > Hello LaTanya S. Thank you for sharing your experience. We are sorry to hear that your interaction did not reflect the level of service you expected and deserve. We value your business and appreciate your feedback, which will be reviewed internally to help us improve. ^MQ ### 4. eFax Makes Faxing Easy with Great UI, Fair Pricing, and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce B. | Account Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about eFax Online Fax Service?** eFax performs really well by saving both received and sent faxes for later review. This is a big plus when I need to research something at a later date. The pricing is fair, and support is better than ever. With the use of AI, sending faxes has become easier, and the integration process is straightforward. The UI is also great. **What do you dislike about eFax Online Fax Service?** eFax has become much easier and I find no difficulties any longer. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I have had eFax since early 2000's. ### 5. Easy Fax Routing with Helpful Folders and Multi-User Email Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about eFax Online Fax Service?** I like that it’s easy to route forms and information to where they need to go. At my organization, we appreciate being able to use different user emails, which helps us differentiate who sent what and who is receiving what. I also like the folder feature, since it helps me sort what’s specific to my role versus my coworkers’ roles. **What do you dislike about eFax Online Fax Service?** I dislike the fax preview feature. Because the preview is typically just a generic confidential cover page, I still have to open every single fax and then mark it as unread if it doesn’t pertain to me. I also dislike that I can’t download fax confirmations to add to employee files as proof/documentation for critical items. As far as performance goes, the main issue for me is the bugginess when viewing faxes. My system often glitches in and out when I’m trying to open new faxes, mark them read/unread, or move them to a different folder. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online is helping us save on fax costs. By using eFax, we’ve been able to reduce the expenses tied to paper faxes and using a manual printer. Moreover, eFax provides a solid, centralized hub for our HR team to work from. **Official Response from Mohd Qutifan:** > Thank you for sharing your detailed feedback we are glad to hear that features like email routing and folders are helping your team stay organized and reduce costs. We are sorry to hear about your experience with the fax preview, confirmation downloads, and system performance. Your feedback is valuable, and we have shared it with our team as we continue to improve the platform. please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thank you, eFax Support Team. ^MQ ### 6. Secure and Reliable Faxing with Easy Record Access **Rating:** 0.0/5.0 stars **Reviewed by:** Jacob . | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that I can see fax history from years ago with eFax Online Fax Service. This feature is great for keeping records in case I ever lose the physical copy. I also find the initial setup to be pretty easy. I called customer support a while ago, and they helped me quickly. **What do you dislike about eFax Online Fax Service?** I wish eFax Online Fax Service was capable of letting us see pending faxes, and the process that it is currently going through. I send big faxes often, and it is a bit annoying to not know whether or not it sent or failed. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service provides a secure communication method, required by some recipients, and offers fax history, useful for keeping records if I lose physical copies. **Official Response from Rahd A:** > Hello Jacob but we are sorry to hear that you have rated our service 0/5 but we are happy to hear that that you find our service convenient. We have received your feedback and we are currently working on improvements in reference to pending outbound fax visibility. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Sincerely, eFax Support Team. ^RA ### 7. Convenient Paperless Faxing, but Recent Sending Issues and One-Page Limits **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like not having to print a lot of paper in order to send a fax. When eFax is working properly it's very convenient. **What do you dislike about eFax Online Fax Service?** Lately I have to download what I'm going to fax then print to pdf in grayscale in order to be able to send. I also can only send one page at a time or the fax will be unsuccessful. I used to send up to 10 pages at a time but now I have at least 3 or 4 unsuccessful faxes a day. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Customer support is who told me to start downloading my fax page then print to pdf in grayscale which sometimes works and sometimes doesn't work. Honestly eFax is only beneficial if it work. **Official Response from Mohd Qutifan:** > We’re glad you appreciate the convenience of eFax and reducing paper use. We’re sorry for the recent issues with sending multi-page faxes and the workaround you’ve had to use. If you have any other questions or need assistance, please message us at socialsupport@efax.com, and we’ll be happy to help! ^MQ ### 8. Fast, Reliable Faxing with Room for Growth **Rating:** 5.0/5.0 stars **Reviewed by:** BILLY C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service fast, which is really convenient. It saves me from needing a printer to send faxes and provides receipts confirming that the fax was received. Additionally, it creates an online database on my computer and iPhone of sent and received faxes, which is very useful. I also like that I can fax tax-related emails to eFax for doing taxes later. The initial setup was super easy. **What do you dislike about eFax Online Fax Service?** There needs to be an eFax Messenger download for macOS. It does need to have an option to scan a document directly from scanner into eFax. I've been using eFax since about 1991. I paid to use eFax, my company did not pay for it, and I could not get reimbursed for the cost. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don’t need a fax printer anymore; eFax Online Fax Service provides receipts, creates an online database on my devices, is fast, and lets me fax tax-related emails for future use. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback Billy! We are very happy to hear that you find our service convenient and easy to use! If possible, we would recommend you to download the eFax App on the Apple store if it is compatible with your device. We have submitted your feedback to our development team as well in regards to the eFax Messenger compatibility with MacOS. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### 9. Efficient Fax Solution with Room for Interface Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like eFax Online Fax Service for its speed and accuracy, along with its availability. The user-friendly inbox makes it easy to see everything in one spot, which is perfect for our needs at a small law firm. I also love that I can fax directly from my email, specifically from Outlook, which adds a lot of convenience for outgoing faxes. The feature of being able to fax hundreds of pages electronically solves the problem of fax size for us. **What do you dislike about eFax Online Fax Service?** I don't like that I have to go through a few steps to preview an incoming fax prior to downloading. I wish there was a preview in the inbox without downloading. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service allows me to fax hundreds of pages electronically, offering speed, accuracy, and availability. It's user-friendly, and I love faxing directly from my email with everything visible in one spot. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback, Heather. We are very pleased to hear that that our service provided you with convenience. On the website, clicking the .PDF file after opening the Inbound Fax Message will open the Preview of the fax. We hope this helps and if you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thank you. eFax Support Team. ^RA ### 10. Fax Anytime via Email with a Dedicated Number **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Cybersecurity Engineer II, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** Ability to send and receive faxes at any time without having to buy a fax machine. Getting the faxes in my email at any time. Ability to get your own dedicated fax number, including in the 212 area code in New York City **What do you dislike about eFax Online Fax Service?** Inability to monitor the current status of an outbound fax until it either succeeds or fails **What problems is eFax Online Fax Service solving and how is that benefiting you?** I needed to be able to send and receive medical related faxes quickly so that I could file medical insurance claims. SIgnup was quick and easy and I was able to get my own personal fax number in the 212 area code in New York City. **Official Response from Mohd Qutifan:** > Hello Matt, We’re glad to hear that eFax makes sending and receiving faxes easy, provides a dedicated fax number in the 212 area code, and helps you quickly manage medical-related faxes for insurance claims. We appreciate your suggestion about monitoring the status of outbound faxes and will share it with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 11. Effortless Faxing Without Paper Hassles **Rating:** 5.0/5.0 stars **Reviewed by:** Eliza L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like knowing I can log in and see copies of any faxes I have sent and received without having to keep any paper records. It cuts down on the time I have to take to save faxes in a separate place. Also, it's very easy to set up. eFax Online Fax Service helps my team by eliminating the need for a physical fax machine in the office and keeps records for us. **What do you dislike about eFax Online Fax Service?** I don't have many complaints, although I wish I could enter an additional email address to receive confirmation when sending a fax instead of having to choose from the drop down menu of previously saved emails. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service eliminates the need for a physical fax machine and keeps digital records, reducing my workload by allowing me to access sent and received faxes online without paper. **Official Response from Mohd Qutifan:** > We’re Happy to hear that eFax helps your team by eliminating the need for a physical fax machine and keeping digital records, making it easier to manage sent and received faxes. Currently, when you send a fax, the email you are sending from will receive the confirmation, and any email you select in the portal will also receive a copy of the confirmation. We appreciate your suggestion about adding multiple email addresses for confirmations and will share it with our team for future improvements. If you have any other questions or need assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ### 12. Effortless Document Handling with eFax **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like eFax Online Fax Service because it allows me to easily send and receive documents that would otherwise take days to mail. The ease of sending and receiving faxes is a big plus for me, and the system is very straightforward and easy to use. I also appreciate that it allows us to store contacts, making it easier to send documents to the same company in the future. Additionally, the initial setup was very easy. **What do you dislike about eFax Online Fax Service?** I wish I wouldn't receive so many spam faxes. There are faxes that are received that would be nice if they did not appear because they have nothing to do with our business. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service lets me send and receive documents quickly, avoiding postal delays. It's straightforward, easy to use, and the contact storage simplifies sending documents to frequent contacts. **Official Response from Rahd A:** > Thank you so much for your excellent feedback, Jason. We are very happy to hear that that you find our service convenient! Due to the nature of our digital faxing service, we are unable to block any incoming faxes for our service. Please do not hesitate to message us at socialsupport@efax.com for additional information in regards to unwanted faxes and we would be happy to assist! Thanks again! eFax Support Team. ^RA ### 13. Effortless Faxing with Instant Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Dana J. | Marriage And Family Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that it's easy to send and receive documents to companies requesting files. I appreciate that I am emailed when I get a fax, which cuts down the time on checking to see if I have faxes. I can just pick up my phone and receive the notification and preview the fax. The initial setup was very easy. **What do you dislike about eFax Online Fax Service?** I'd like to filter out spam faxes. Just be sent to a 'spam' folder. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service makes it easy to send and receive documents with insurance companies, and receiving email notifications cuts down on the time checking for faxes. **Official Response from Rahd A:** > Thank you so much for your excellent feedback, Dana. We are very happy to hear that that you find our service convenient! Due to the nature of our digital faxing service, we are unable to block any incoming faxes for our service. Please do not hesitate to message us at socialsupport@efax.com for additional information in regards to unwanted faxes. Thanks again! eFax Support Team. ^RA ### 14. Fast and Reliable with Minor Error Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Martin Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service is fast, and it works 100% of the time. The initial setup was very easy. **What do you dislike about eFax Online Fax Service?** Every once in a while, I'll try to send a fax and it says there's an error, but it doesn't tell me what the error is. So I don't know how to correct it or fix it. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for my clinic to handle all our referral faxes. It's fast and works 100% of the time, ensuring we receive everything efficiently. ### 15. Fast and User-Friendly, Needs Improved Fax Viewing **Rating:** 4.0/5.0 stars **Reviewed by:** Anna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service is fast and easy to navigate. It's valuable because patients need certain things quickly, and eFax is able to assist with that. I also found the initial setup to be very easy. **What do you dislike about eFax Online Fax Service?** A few months ago, there was a change in how faxes are viewed. You used to be able to open up the fax directly and it was viewable, but now you have to click a link to view it. This takes more time and can be challenging for office members who are not so tech-savvy. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I find eFax Online Fax Service a good alternative to mailing things that can't be emailed. It's fast and easy to use, assisting us in providing patients with the necessary information quickly. **Official Response from Mohd Qutifan:** > Thank you for your feedback! We’re glad to hear that eFax helps you quickly and easily provide patients with important information. Regarding the recent change in viewing faxes: if you have Secure Storage enabled, the fax will not appear directly in the email you receive; the email only indicates that you have a fax to view. We will also share your feedback with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ### 16. eFax Is Easy, Fast, Reliable—and a Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** Almost everyone has gone to email for moving documents around. But, for the occasional need for a fax machine, Efax is perfect. It's easy, fast and reliable and the rates are great! Plus the ability to login on the go and fax is a great advantage. **What do you dislike about eFax Online Fax Service?** The only thing that Efax doesn't do (or at least I don't know how to make it do), is give me a fax confirmation. I realize it can't do that immediately in most cases because it takes a little while for most jobs to be completed. But, it would be helpful to get a confirmation in my email when the job is completed, or notification if it is unable to send. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We are a technology company. Everyone uses digital means to transfer information around. Efax is perfect for any occasion where an actual fax is needed. **Official Response from Mohd Qutifan:** > Thank you for your 5-star review! We’re thrilled to hear that eFax is making faxing easy, fast, and reliable for you. We appreciate your feedback about confirmation notifications and will continue working to improve the experience. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 17. Modern Faxing Made Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** What I like best about eFax Online Fax Service is how easy and reliable it is. I can send and receive faxes from anywhere without needing a fax machine, which saves time, space, and hassle. The interface is user-friendly, documents are delivered quickly, and having everything stored digitally makes it simple to search and organize important files. It’s especially convenient for handling business or legal documents on the go, and the security features give me peace of mind. Overall, eFax makes faxing modern, efficient, and stress-free. **What do you dislike about eFax Online Fax Service?** What I dislike about eFax Online Fax Service is the pricing, which can feel a bit high compared to some newer alternatives, especially if you don’t fax often. Occasionally, large attachments can take longer to send or require resizing, and I’d like to see more flexibility with included pages each month. That said, the service is reliable overall, but a more affordable plan or clearer overage pricing would be a welcome improvement. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service solves the problem of needing a physical fax machine, dedicated phone line, and paper supplies to send and receive faxes. Instead, I can fax documents directly from my computer or phone, which saves time and eliminates the hassle of maintaining outdated equipment. This benefits me by streamlining my workflow, reducing clutter, and making it easy to manage, store, and access important documents digitally. It’s especially helpful when I’m traveling or working remotely, because I can fax anytime, anywhere without being tied to a machine. **Official Response from Rahd A:** > Thank you so much for your excellent feedback Oscar. We are very happy to hear that you find our service reliable and convenient! Should you require more information in pricing and suggestions for outbound faxing, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 18. Great Features, Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Diane Y. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I don't have to fight with a printer/fax anymore, which is a relief. Anything I can scan into my computer is much easier to work with. eFax Online Fax Service pulls communication options all into one place, making the sending procedure simple and easy. It's easier and more dependable than using printer/fax features. **What do you dislike about eFax Online Fax Service?** I had it well learned and knew just how to use it until the interface changed. So I'm still in the process of learning the new software. With the older interface it was very easy to follow. For me, the newer interface seems to have a lot of things "hidden" throughout the program and directions to find some things are not very clear. I know technology is quickly changing but I don't think jumping into the "new way" is always to the advantage of the customers/clients of eFax. If it's not broken, there is no need to fix it. And the older version of eFax, for me, was not broken. If anything, the newer version seems broken and scattered. With the older version, it was very easy. I would not recommend this newer version to a "new comer" to fax online software. Perhaps eFax could offer a free, online tutorial. They may have, I don't know. But just using eFax the way I do, I'm pretty much self taught; just like every other software I have ever used since back in the late 80's. Not everyone is able to "self-teach. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't have to fight with a printer/fax anymore. eFax simplifies faxing by pulling everything into one place, and the sending procedure is simple and easy. **Official Response from Rahd A:** > Thank you for your feedback Diana. We are glad to hear that you are enjoying our service. We would like to assure you that we are working on improvements for our new site and the Legacy Site is still available for all users of our service. Should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 19. Convenient for PDF Faxes, but Slow Turnaround Times **Rating:** 2.5/5.0 stars **Reviewed by:** Little Star W. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like that with eFax Online Fax Service, I don't need to have a physical fax machine anymore. It allows me to send PDFs directly without printing documents, which makes the process much simpler. Plus, it saves paper. The initial setup was very easy; just setting up the number was straightforward. **What do you dislike about eFax Online Fax Service?** I hate the delays. I hate how long it takes for a fax to go through because a lot of times I'm on the phone with IRS. I send a fax. And then I have to sit there and wait for five minutes before it actually goes to them. And then they have to wait for a while to receive it on their end. It's just a very time consuming process, whereas a fax machine I were to buy one, would be much faster. So if they could improve the turnaround time, it'd be ideal. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service as my fax machine for my CPA practice, eliminating the need for an actual fax machine. It makes it easier to fax PDFs instead of printing and manually sending, saving paper and streamlining communication with the IRS. **Official Response from Mohd Qutifan:** > Thank you for your feedback! We’re glad eFax has helped you eliminate the need for a physical fax machine and made sending PDFs easier while saving time and paper. To help reduce transmission delays, we recommend scanning documents in black and white at 200 DPI, which typically allows faxes to send in about 30 seconds per page. If you need any assistance, please feel free to contact us at socialsupport@efax.com we’re happy to help! ^MQ ### 20. Saves Time with Effortless Faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew E. | Medical Coordintor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** I love how simple and easy eFax Online Fax Service is to use and the speed by which the faxes are sent over. The service is valuable to me because my work has a lot of moving parts and it can be time-consuming, but with eFax, this improves the rate that things can get done in a simple way. The initial setup was very simple and it was an easy setup. **What do you dislike about eFax Online Fax Service?** I think the only thing that could be improved is a message showing that your fax has been reviewed. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax to fax medical documents efficiently, saving time by avoiding the tedious process of reaching out to doctors. It's simple and fast, enhancing workflow and allowing tasks to be completed at a quicker rate. **Official Response from Mohd Qutifan:** > Thank you for your 5-star review! We’re glad to hear that eFax is helping you send faxes quickly and efficiently. If you ever need assistance, please don’t hesitate to reach out to us at socialsupport@efax.com and we are happy to help! ### 21. Effortlessly Manages Our Business Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Tim O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like the simplicity of eFax Online Fax Service, and how easily manageable it is. The ability to sort faxes into folders is really helpful, as it allows others to quickly view folders to find legitimate faxes from random ones. Assigning tabs also helps. Additionally, the initial setup was very simple. **What do you dislike about eFax Online Fax Service?** It would be helpful if eFax Online Fax Service could identify spam faxes and have a designated folder for such. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to receive referrals and clinical authorizations. Its simplicity and folder organization make it easy to manage and sort faxes, helping others quickly find legitimate ones among random faxes. **Official Response from Mohd Qutifan:** > Hello Tim, We’re glad to hear that you’re enjoying the simplicity of eFax and its folder organization features it’s great to know they’re helping you efficiently manage referrals and clinical authorizations. We also appreciate your suggestion regarding spam fax filtering, and we’ll be sure to share it with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 22. eFax Makes Sending IRS Forms Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Eva T. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about eFax Online Fax Service?** It is very easy to send in forms to the IRS or other organizations and they receive it right away. **What do you dislike about eFax Online Fax Service?** There are no downsides to using eFax online **What problems is eFax Online Fax Service solving and how is that benefiting you?** Instead of having to mail in the forms we can fax them and they are received the same day **Official Response from Rahd A:** > Thank you so much for sharing your wonderful feedback and we are very glad to hear that our service promptly assisted you in sending your fax. We are also very happy to hear that our service provided you with convenience and please do not hesitate to message us at socialsupport@efax.com if you require any assistance or additional information! Thanks again! eFax Support Team. ^RA ### 23. Easy Faxing with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** RPT Labs T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service easy to use and really simple for saving contacts to the recipient list, which is great for recurring document submissions. It offers a convenient way to send and receive faxed documents from companies in our industry and potential clients. The initial setup was very simple and fast, which was a big plus. **What do you dislike about eFax Online Fax Service?** I wish I could view unsuccessfully sent faxes. It would help me identify which document needs to be resent. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for sending and receiving faxed documents conveniently, saving time with an easy-to-use interface and simple contact management. **Official Response from Mohd Qutifan:** > We’re glad to hear that eFax makes sending and receiving documents easy, with simple contact management and a quick setup. Regarding your suggestion about viewing unsuccessfully sent faxes: some faxes reach our server and are listed in the records, while others do not reach our system and will not appear. We will also share your feedback with our team for future improvements. If you have any other questions or need assistance, please message us at socialsupport@efax.com, and we would be happy to help! ^MQ ### 24. Fast, High-Quality Faxes with Room for Feature Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Alex B. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** Faxes come quick and are of comparable quality to a traditional fax machine. The UI makes it easy to open (download) each individual fax. The ability to preview them makes finding older faxes easier. I utilize eFax daily and it is easier to manage than a physical fax machine (and much quieter!) **What do you dislike about eFax Online Fax Service?** Some features that seem basic are behind paywalls, such as the ability to organize faxes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax makes it so we don't have paper faxes everywhere. It makes taking downloading the fax and getting it into patient files easy and quick. **Official Response from Rahd A:** > Thank you for your feedback Alex. We are glad to hear that you find our service convenient against physical fax machines. We would like to assure you that we are also working on improvements for our service. Should you require any assistance or information regarding our service pricing, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 25. Easy, Reliable Fax Access When You Need It **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen L. | CPA/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about eFax Online Fax Service?** Easy access to faxing when needed; usually fairly reliable to log into **What do you dislike about eFax Online Fax Service?** Faxes do not always process on the first try; transmission can be slow **What problems is eFax Online Fax Service solving and how is that benefiting you?** N/A **Official Response from Mohd Qutifan:** > Hello Kristen, Thank you for taking the time to share your feedback and for rating eFax 4 stars. We are happy to hear that you find eFax easy to access when you need to send or receive faxes and that your login experience has generally been reliable. We also appreciate your comments regarding fax processing times and occasional transmission delays. Your feedback is valuable, and we continuously work to improve the performance and reliability of our service to provide a smoother experience for our customers. ^MQ ### 26. Convenient and Easy, Yet Confirmation Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like that you're able to log in anywhere at any time and check for the faxes. It's better than having the actual fax machine in the office that you have to go to wait for the fax to come in. The electronic fax is convenient and very easy to use. **What do you dislike about eFax Online Fax Service?** When sending a fax, sometimes it takes a while to confirm that it actually went through. It'll say fax sent, but the confirmation that I'm able to view takes a while. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service solves communication issues with secure faxing, especially for patient care. It aids in tracking and managing information. Logging in to check faxes anytime, anywhere, is convenient and easier than using a physical fax machine. **Official Response from Mohd Qutifan:** > Thank you for the 5-star review! We’re glad to hear that eFax makes it easy to access and manage your faxes anytime, anywhere, and that it supports secure communication for patient care. We appreciate your feedback about confirmation delays and will continue working to improve the experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ ### 27. User-Friendly, Fast, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh D. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service significantly faster than traditional faxing, and I love that it saves paper. The service is super user-friendly, with fast sending and receiving times, and it's well-priced. The initial setup was super easy, and once I figured out how to set up the notifications to my email, it made using eFax so much better. **What do you dislike about eFax Online Fax Service?** Setting up the notifications to my email wasn't straightforward initially. Also, I think when logging in it should take you directly to your message inbox instead of the send fax screen. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service is significantly faster than traditional faxing and saves paper. I love its user-friendly interface, fast sending and receiving times, and reasonable pricing. **Official Response from Mohd Qutifan:** > Thank you for your fantastic review! We are thrilled to hear that eFax is faster, paper saving, and user friendly for you. We appreciate your feedback about notifications and the login experience it helps us make eFax even better. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ^MQ ### 28. Fast, Reliable, and Effortless Faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Malika J. **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service is fast and easy to use. Sending documents is faster and effortless, as you just send it and it's gone. The platform setup was incredibly quick, taking only five minutes to be up and running, which made us ready to use it immediately. I also rely on it for receiving any kind of medical documents from hospitals, which makes my work easier. **What do you dislike about eFax Online Fax Service?** There is nothing about eFax that we don't like. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I rely on eFax Online Fax Service for receiving medical documents from hospitals. It makes my work easier by ensuring everything is received efficiently. **Official Response from Mohd Qutifan:** > Hello Malika, Thank you for your wonderful review! We’re thrilled to hear that eFax is making it fast and effortless to send and receive important medical documents, and that the setup process was quick and seamless for you. We truly appreciate your support and are glad to be part of making your work easier. If you ever need assistance, please don’t hesitate to reach out to us at socialsupport@efax.com ### 29. Streamlined Faxing, Needs Improved Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Kim H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service keeps things paperless, which makes managing faxes simpler for me. I also appreciate the notifications of new faxes, as it means I'm not constantly checking the fax machine. Setting up the service was easy too. **What do you dislike about eFax Online Fax Service?** I need notifications on failed faxes, like an email when faxes fail. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I find eFax Online Fax Service keeps it paperless and simplifies things by sending notifications of new faxes, so I'm not constantly checking the fax machine. **Official Response from Mohd Qutifan:** > We’re glad to hear that eFax helps you stay paperless and makes managing faxes easier with notifications for new faxes. We also appreciate your suggestion about receiving notifications for failed faxes Regarding your suggestion about viewing unsuccessfully sent faxes: some faxes reach our server and are listed in the records, while others do not reach our system and will not appear. We will also share your feedback with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 30. Convenient and Reliable, Despite Availability Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen N. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like the convenience of eFax Online Fax Service, which allows me to work from anywhere for my clients. I also appreciate that it lets me forward essential documents securely. The initial setup was very easy, and I find this especially beneficial. **What do you dislike about eFax Online Fax Service?** There's been issues on availability because the site was down or hacked, but they allowed me to continue to use the services through their Canada site and I was able to continue to work. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to receive critical documents without needing a physical fax machine, saving on copy paper expenses. It offers the convenience to work from anywhere and securely forward essential documents. **Official Response from Rahd A:** > Thank you so much for your excellent feedback Kristen. We are very happy to hear that you find our service reliable and convenient! We would like to assure you that we are currently working on improving our new site. Should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 31. Effortless Faxing Without the Machine **Rating:** 5.0/5.0 stars **Reviewed by:** Elle M. **Reviewed Date:** January 07, 2026 **What do you like best about eFax Online Fax Service?** I like that I can easily fax multipage documents without needing a fax machine. It's user-friendly and I like that it keeps records of faxes sent and received. I also appreciate the email confirmation when a fax is successfully sent and that I can save contacts. Using eFax Online Fax Service is definitely more cost-effective than paying for faxing services each time. **What do you dislike about eFax Online Fax Service?** It takes awhile for faxes to go through and the fax confirmation to show up in my sent folder. But I could live with that. :) **What problems is eFax Online Fax Service solving and how is that benefiting you?** I can fax without a fax machine as easily as email. eFax is cost-effective compared to paying each time at a store. **Official Response from Mohd Qutifan:** > Thank you for your review! We are glad to hear that eFax makes sending multipage documents easy, cost effective, and convenient without needing a fax machine. We appreciate your feedback about confirmation times and are happy it hasn’t impacted your experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ ### 32. Effortless Communication with Minor Loading Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Ashetyn O. **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service makes communication quick and is easy to use. The ease of use allows me to get more done. I also found the initial setup to be very easy. **What do you dislike about eFax Online Fax Service?** Sometimes it does not load, the initial URL will not load, but this has not happened in a while. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for sending and receiving business information. It makes communication quick and easy to use, which allows me to get more done. **Official Response from Mohd Qutifan:** > Thank you, Ashetyn, for your 4.5-star review! We’re glad to hear that eFax makes sending and receiving business information quick and easy for you. If you ever experience any loading issues or need assistance with anything at all, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ### 33. Easy-to-Read, Easy-to-Send Faxes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** Easy to read and print faxes. It's also easy to send a fax. **What do you dislike about eFax Online Fax Service?** I wish it had an easier way to receive billing statements via email rather than logging in each time. It would be helpful for accounts payable to have a way to do that. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It helps us communicate with doctor's offices on plans of care for our Team Members **Official Response from Mohd Qutifan:** > We are glad to hear that you find eFax easy to use for reading, printing, and sending faxes. It’s great to know that the service is helping you effectively communicate with doctors’ offices regarding plans of care for your team members. We also appreciate your suggestion about receiving billing statements via email, and we will share this with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 34. Remote Access Is Great, But Reliability Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I can access it from anywhere which is very helpful when I am working from different offices. **What do you dislike about eFax Online Fax Service?** It is not always reliable. Some faxes don't come through, some outgoing faxes don't always make it out. It isn't super often, but it does happen with enough regularity that it is annoying. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We are able to share the fax as a company that is spread out too far to go to the same location. It is helpful to have the ability to all utilize the same tool even when we work from different places. **Official Response from Rahd A:** > Thank you for your feedback. We are very glad to hear that you find our service convenient! We would like to assure you that we are currently working on improving our new site. Should you require any assistance in troubleshooting your account or information on sending faxes with our service, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 35. Easy to Use and Rock-Solid Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Latoya Dehaven S. | Executive Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** Ease of use and reliability, eFax provides a seamless way to send and receive faxes. **What do you dislike about eFax Online Fax Service?** I cant think of any specific feature that i dislike. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It provides a way to communicate with entities that only correspond via fax. **Official Response from Mohd Qutifan:** > Hello Latoya, Thank you for your 5-star review! We’re happy to hear that you find eFax easy to use and reliable. We appreciate your feedback and are glad we can help you stay connected with organizations that require fax communication. If you ever need assistance, please don’t hesitate to reach out to us at socialsupport@efax.com ### 36. Effortless Faxing with Instant Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin S. | Closer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I really appreciate eFax Online Fax Service for its very quick and easy online fax capabilities. It's very user-friendly, making it straightforward to use, and I get quick notifications which is a big plus for me. The initial setup was very easy, which was a relief after switching from Morse faxing, which had a lot of issues and wasn't user-friendly. **What do you dislike about eFax Online Fax Service?** Nothing **What problems is eFax Online Fax Service solving and how is that benefiting you?** I find eFax Online Fax Service provides very quick and easy online fax capabilities and is very user-friendly with quick notifications. **Official Response from Mohd Qutifan:** > Thank you for your awesome review! We are delighted to hear that eFax has made online faxing quick, easy, and user-friendly for you especially with fast notifications and a smooth setup experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ ### 37. Perfect for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | VP of Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about eFax Online Fax Service?** We've been using eFax for over three years, and it's been absolutely worth every penny! Since we rarely receive faxes, investing in a traditional fax machine and a dedicated phone line just didn’t make sense. eFax provides the perfect alternative—it's cost-effective, reliable, and incredibly convenient. I especially love that incoming faxes are delivered straight to my email inbox, making it easy to access, save, and forward documents without any extra steps. Highly recommend for any business looking to simplify faxing without the hassle of outdated equipment. **What do you dislike about eFax Online Fax Service?** We have no issues with eFax. We will continue to use. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Not using traditional fax machine and a dedicated phone line. eFax provides the perfect alternative—it's cost-effective, reliable, and incredibly convenient. I especially love that incoming faxes are delivered straight to my email inbox, making it easy to access, save, and forward documents without any extra steps. Highly recommend for any business looking to simplify faxing without the hassle of outdated equipment. **Official Response from Mohd Qutifan:** > Thank you so much for your fantastic review. We are very glad to hear that eFax has been a reliable, cost effective solution for your business and that it helps you avoid the hassle and expense of traditional fax machines and phone lines. Your recommendation means a lot to us, and we are very happy to support your business. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 38. Extremely Easy Fax Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara P. | Executive Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about eFax Online Fax Service?** We have used a 'landline' fax for over 20 years. When we re-structured our phone system, we looked at getting rid of our fax line. However, we still have customers who prefer to fax their orders to us. Efax allowed us to continue to offer that option. The fact that the faxes come straight to a designated email makes is easy for us to reconcile and not miss any orders. It also reduces the costs of paper and ink and lessens the equipment wear and tear. We use efax on a daily basis and it has seamlessly integrated into our customer service and sales desks. We have been using efax for about 9 years now. We have never had any issues. I wish all programs worked so easily! **What do you dislike about eFax Online Fax Service?** The only think that I would change is on the web page, it's often tricky to find the 'log in' section. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Allows us to accept faxes of orders from customers. We are able to sustain the customers we have by not changing their typical order submission type and allowing faxing still, in a very emailable world. **Official Response from Mohd Qutifan:** > Hello Ciara, thank you so much for your great feedback and we are very happy to hear that you find our service convenient. We also really appreciate your comment about the website login. Your input helps us continue improving the user experience, and we’ll be sure to share your suggestion with our web development team. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 39. Extremely Easy to Use and Essential for Daily Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about eFax Online Fax Service?** I use it nearly every day, and I find it extremely easy to operate. **What do you dislike about eFax Online Fax Service?** I noticed that the cover page does not contain a confidentiality statement, and I think it would be beneficial to include one. Also, I don't like having to download the document in order to view it, I think it would also be beneficial to have the option to view before downloading. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Sending faxes remotely has been a convenient feature for me. It allows me to manage my documents and communications without needing to be physically present at the office. **Official Response from Mohd Qutifan:** > Thank you for the 5 star review and for taking the time to share your feedback! We are happy to hear that you find eFax easy to use and rely on it daily for sending faxes remotely. We also appreciate your suggestions regarding adding a confidentiality statement to the cover page and providing a preview option before downloading documents. Your feedback is valuable and will be shared with our team for future improvements. If you ever need assistance, please feel free to reach out to us at socialsupport@efax.com. ### 40. Quick, Convenient, and User-Friendly Fax Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda C. | Sr. Title Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like the convenience and mobility of eFax Online Fax Service, which makes business operations smoother. It's easy and user-friendly, and I rarely encounter problems with it. The service is quick and allows for faster document turnaround. The initial setup was really easy, contributing to its overall ease of use. **What do you dislike about eFax Online Fax Service?** I find the access to a confirmed sent fax could be quicker. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for its convenience, mobility, and faster document turnaround. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback Amanda. We are very pleased to hear that you find our convenient. For sending faxes with our service, please do not hesitate to message us at socialsupport@efax.com for additional information and suggestions and we would be happy to assist! ^RA ### 41. Effortless, Paperless, and Convenient Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** Ease of use, online access and ability to send documents by email, reduction in the use of paper. **What do you dislike about eFax Online Fax Service?** Assurances around security are not clear. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax allows for the reduction in the use of paper as documents can be retrieved and transmitted electronically. eFax also diminishes the need to be at a physical location to fax and receive documents which supports remote work effectively. eFax also eliminates the need for a phone line dedicated to fax. **Official Response from Mohd Qutifan:** > We are happy to hear that eFax helps simplify your workflow through ease of use, email based faxing, and reduced paper usage and supporting remote work without the need for a dedicated phone line. We appreciate your feedback regarding security assurances as well. Protecting customer data is a top priority for us. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ^MQ ### 42. Best Service Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** brenda R. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** Fast & Efficient. The system gets the job done & its easy to understand **What do you dislike about eFax Online Fax Service?** nothing. i havent had an issues with efax **What problems is eFax Online Fax Service solving and how is that benefiting you?** being able to securely and efficiently fax important paperwork to other offices **Official Response from Mohd Qutifan:** > Thank you for your great feedback! We are glad to hear that you find eFax fast, efficient, and easy to use, and that it’s helping you securely fax important paperwork without any issues. We appreciate you taking the time to share your experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ### 43. HIPAA Compliant faxing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** Being able to send and receive faxes from anywhere on my laptop or phone. **What do you dislike about eFax Online Fax Service?** You have to download an incoming fax in order to view it. You cannot forward faxes. If downloading a fax from the sent folder it is in a tiff format and only shows the 1st page. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It offers HIPAA compliant faxing. **Official Response from Mohd Qutifan:** > Thank you for sharing your feedback. We are glad to hear that the ability to send and receive faxes from anywhere has been helpful for you. We also appreciate your comments regarding downloads and file formats your input is valuable and helps us understand where we can improve. If you would like assistance with viewing or forwarding options, please feel free to reach out to us at socialsupport@efax.com. We would be happy to help. ### 44. Quick, easy, and inexpensive! **Rating:** 5.0/5.0 stars **Reviewed by:** Chad B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about eFax Online Fax Service?** For effortless online faxing, eFax has been my top choice. I particularly appreciate the flexibility of sending faxes through their online portal or straight from my email. What really seals the deal, though, is the remarkably low price, offering true peace of mind without breaking the bank. **What do you dislike about eFax Online Fax Service?** To further enhance the user experience, I suggest considering updates to the portal's functionality and appearance. The inclusion of a feature to monitor pending sent faxes would greatly improve workflow. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service is primarily solving the problem of cumbersome and outdated traditional faxing methods. It eliminates the need for physical fax machines, phone lines dedicated to faxing, paper, and toner. This benefits me in several ways: -Ease of Use: As I mentioned, eFax has been the easiest online fax platform I've used. This saves me time and reduces frustration when sending and receiving faxes. The ability to fax directly from email is a particularly convenient feature, streamlining my workflow. -Cost-Effectiveness: The affordable pricing makes it a "set it and forget it" solution. I don't have to worry about the ongoing costs associated with maintaining a physical fax machine, which can include paper, ink, repairs, and a dedicated phone line. This represents a significant cost saving. -Convenience and Flexibility: The online portal and email integration provide flexibility in how and where I can send and receive faxes. This is especially useful when I'm not in the office. While the service addresses these key problems effectively, I also noted that improvements to the online portal's functionality and appearance, such as the ability to track pending sent faxes, would further enhance the user experience. **Official Response from Mohd Qutifan:** > Hello Chad, We are glad to hear that you find eFax flexible, affordable, and easy to use. It's great to know that eFax helps streamline your workflow while saving you time and money. We also appreciate your suggestions regarding the portal's functionality and the ability to track pending sent faxes. Your input will be shared with our higher level team for consideration. Please feel free to message us at: socialsupport@efax.com if you have any question. ^MQ ### 45. eFax Makes Faxing Easy with Clear Steps and Reliable Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about eFax Online Fax Service?** It is very easy to use and has step by step instructions. It also notifies you when your fax has gone through **What do you dislike about eFax Online Fax Service?** There is nothing about eFax that I don't line. **What problems is eFax Online Fax Service solving and how is that benefiting you?** There are no problems with efax that I have. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback! We are very happy to hear that you find our service easy to us! If you any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### 46. Reliable and Fast, But Needs Better Peak Time Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Lora S. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like eFax Online Fax Service because it is very reliable and makes communication fast. The initial setup was very easy, and I value the message features I use. I appreciate that it plays a crucial role in my work communications. **What do you dislike about eFax Online Fax Service?** Sometimes during peak hours, the faxes will not go through (2pm). **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for work to communicate quickly, and it's very reliable. **Official Response from Rahd A:** > Thank you so much for your excellent feedback Lora. We are very happy to hear that you find our service reliable and should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 47. Effortless Document Sharing with a Simple, Organized Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about eFax Online Fax Service?** I like how easy it is to send and receive documents from anywhere. The interface is simple, and everything stays organized without needing a physical fax machine. **What do you dislike about eFax Online Fax Service?** Sometimes the faxes won’t go through, and it happens often enough to disrupt my workflow and hinder my ability to get work done in a timely manner. **What problems is eFax Online Fax Service solving and how is that benefiting you?** One of the work applications I use doesn’t allow me to print to PDF, so I end up faxing the documents to myself as a workaround. **Official Response from Mohd Qutifan:** > Thank you for the 5-star review and for sharing your experience! We are glad to hear that eFax makes it easy for you to send and receive documents from anywhere and keeps everything organized without the need for a physical fax machine. We appreciate your feedback regarding occasional fax transmission issues and will continue working to improve reliability. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ### 48. Effortless to Use and Highly Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** It's easy to use and stores emails for later review **What do you dislike about eFax Online Fax Service?** The sent items feature is less user friendly **What problems is eFax Online Fax Service solving and how is that benefiting you?** It is solving our need to send information securely **Official Response from Mohd Qutifan:** > Thank you for your feedback! We are glad to hear that eFax makes it easy to use and helps you securely store and review emails. We appreciate your comment about the sent items feature and will share it with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 49. Easy Faxing but Needs UI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Marina P. **Reviewed Date:** December 10, 2025 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service easy to use, and it effectively centralizes incoming and outgoing faxes. I also value the ability to send and receive faxes. **What do you dislike about eFax Online Fax Service?** I find eFax Online Fax Service laggy. I also can't see a preview of the document. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service centralizes my incoming and outgoing faxes, making it easy to send and receive them. **Official Response from Rahd A:** > Hello Marina, thank you for your review and we are very happy to hear that you find our service convenient. We would like to assure you that we are currently working on improvements for our new site and should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 50. BUYER BEWARE AVOID AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about eFax Online Fax Service?** Not much. Minimum character requirement. **What do you dislike about eFax Online Fax Service?** Difficult to teach and navigate the interface, difficult to manage, support is not helpful, and above all else, THE COMPANY PORTED MY NUMBER TO ANOTHER SERVICE WITHOUT MY CONSENT AND WILL NOT GIVE ME ANY INFORMATION ABOUT WHERE IT WAS PORTED TO. HOW CAN A SERVICE LIKE THIS CLAIM COMPLIANCE OF ANY SORT WHEN INFORMATION THAT IS BEING FAXED TO A NUMBER THAT COULD CONTAIN HIPAA DATA IS NOW BEING FAXED TO AN UNKNOWN SOURCE. NO CHANCE OF RECOVERING MY PHONE NUMBER BECAUSE THEY HAVE ROYALLY FUCKED ME AND REITERATE THAT I AM NOT AUTHORIZED TO HAVE PORTING INFORMATION EVEN THOUGH THE PORT THAT WAS REQUESTED WAS NEVER AUTHORIZED IN THE FIRST PLACE. **What problems is eFax Online Fax Service solving and how is that benefiting you?** CREATING MORE PROBLEMS THAN THEY ARE SOLVING **Official Response from Mohd Qutifan:** > Thank you for contacting us. We understand your frustration and sincerely apologize for the inconvenience you are experiencing. Please note that we do not port out any numbers to any service. We port in numbers to our service and we need to verify the account and receiving a signed LOA (Letter of Authorization) form for the number to be ported in. To help us investigate and resolve this matter for you, please provide your account information by sending a message from the primary email address registered to your account to socialsupport@efax.com. Once we receive this, we will thoroughly review the situation and work with you to find a resolution. We appreciate your patience and look forward to assisting you. ^MQ - [View eFax Online Fax Service pricing details and edition comparison](https://www.g2.com/products/efax-online-fax-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+00%3A09%3A50+-0500&secure%5Bsession_id%5D=b2bfedcc-735b-42df-bbe7-a8cdab8daa97&secure%5Btoken%5D=c50a24680c707d4794a60d6d8288d3e575be10eb083ee1520d3292ee3eef9523&format=llm_user) ## eFax Online Fax Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HealthCloud](https://www.g2.com/products/healthcloud/reviews) ## eFax Online Fax Service Features **Documents** - Editing - Document Signature - Storage **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts ## Top eFax Online Fax Service Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (465 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,363 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,389 reviews)