[ eFACiLiTY Reviews ](https://www.g2.com/products/efacility/reviews) [ eFACiLiTY Reviews ](https://www.g2.com/products/efacility/reviews) # eFACiLiTY Features ##### ## Platform (15) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Reporting and Dashboards Access pre-built and custom reports and dashboards. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Scalability Allows administrator to easily add employees and grow payroll process as their company grows. Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (5) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Show More ##### ## Core HR (6) Organization Management Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc. Time, Attendance, and PTO Tracks time, attendance, paid time-off (PTO), sick time, schedules, and other workforce-related information. Expense Management Contains functionality for employees to submit expenses reports and track reimbursments Salary Structures Manages position descriptions and pay grades/structures for each role Compliance Helps protect risk areas by ensuring compliance standards are met through tracking and reporting Benefits Administration Enables employees to manage their benefit plans by viewing plans, make changes during open enrollement, and for life event changes. Employers can report and manage payroll deductions based on selected plan options Show More ##### ## Employee Self Service (3) Web Portal Allows employees to access current and past pay stubs, W-2 forms, and additional salary information. Benefits Manager Allows employees to answer or update questions pertaining to benefits and receive information about benefit providers. Mobile Allows employees to view pay stub and W-2 information via a smartphone app or mobile optimized website. Show More ##### ## Administration (9) Payroll Entry Allows administrator to enter payroll for all employees based on salary or total hours worked. Time Off Accrual Calculation and tracking of sick and vacation days. Direct Deposit Automatically deposits paychecks into employees' bank accounts. Expense Reimbursement Allows administrator to reimburse employees for business-related purchases. Pre-tax Deductions Automatically deducts wages for health care, 401(k) plans, etc. from paychecks. Wage Garnishment Allows administrator to set up for wage garnishments to be deducted automatically from employers' paychecks. Approvals Administrator can submit payroll approval request and the approver can approve, deny, or re-assign it to the appropriate approver. Check/W-2 Printing Allows administrators to print valid paychecks and W-2 forms. Check/W-2 Delivery Sends printed checks to administrator to distribute to employees. Show More ##### ## Taxes (3) Tax Calculation Calculates taxes due and may include resources or tools for federal and state tax compliance. Tax Filing Files payroll tax forms automatically for federal, state, and local taxes. Automatic Tax Payment Allows payroll vendor, via power of attorney, to make electronic payments of withheld taxes to government. Show More ##### ## Integration (7) API / Integration Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Time Tracking Integration Enables administrator to import hours from time tracking systems. Accounting Integration Provides standard integration with third party accounting software. Core HR Integration Provides standard integration with third party core HR software. ERP Provide integration with ERP systems CAD & PLM Provide integration with CAD and PLM software Accounting Provide integration with accounting solutions Show More ##### ## CMMS Platform Features (10) Work Order Management Corrective and preventative maintenance work orders can be easily created, edited, or cloned within the system. Work orders are able to be prioritized, scheduled, tracked, and reported to align with maintenance workflows. Preventative Maintenance (PM) Preventative maintenance work order scheduling can be automated and triggered based on a series of factors, including date, time, alarms, meter readings, and specified event occurances. Predictive Maintenance (PdM) Monitor enterprise equipment and assets with either built-in data analysis tools or integrated third-party applications to streamline preventative maintenance efforts. Materials Management Organize maintenance, repairs, and operations (MRO) materials within a built-in database, and coordinate materials inventory and purchase requests. Equipment Breakdown Reports Access historical records of equipment performance statistics and generate new reports using equipment data to identify underlying equipment issues. Approval Management Create approval workflows to streamline the approval of work order or material purchase requests. Task Templates Maintain re-usable task templates for preventative and unscheduled work orders. Organize these templates into task libraries that are easily accessible and can be cloned or edited as needed. Compliance Auditing Track maintenance documentation to ensure compliance with Occupational Safety and Health Administration (OSHA) and ISO standards. Manage material safety data sheets (MSDS) and other critical safety instructions within a central repository, and track employee training certifications. Vendor Management Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance within the system. Reporting & Dashboards Visualize maintenance data and KPIs using built in dashboards, and create custom reports around equipment, assets, work orders, and more. Show More ##### ## Facility Management Platform Features (10) Maintenance Planning Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations. Facility Inventory Management Track material, equipment, and inventory usage across facilities. Record historical usage data, supplier information, and estimated replacement costs. Space Planning Provide information detailing how the space inventory in a building is used, what assets currently occupy that space, and how the assets are arranged in order to optimize the management of space inventory. Move Management Coordinate employee and asset moves, adds, and changes (MAC) to reduce associated costs and minimize organizational disruption Vendor Management Source vendors and contractors through a centralized directory within the system. Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance. Service Request Portal Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal. Green Building Operations Monitor energy and water usage in buildings, use energy usage data to generate actionable reports, and forecast the performance of "green" initiatives to reduce energy costs, greenhouse gas emissions, and other associated waste. Reporting & Dashboards Visualize facility data and KPIs using built in dashboards, and create custom reports around facility usage statistics. Facility Document Storage Maintain a central online repository for facility documentation, such as lease documents, that is easily accessible by facility management personnel. Mobile Field Access Facilitate maintenance planning and task completion with mobile access to facility management tools. Show More ##### ## Automation (1) Process Automation Automate processes and eliminate errors associated with requesting, approving, and tracking paid and unpaid time off. Show More ##### ## Logistics (3) Dashboards & Reporting Analytical and reporting tools that provide visibility into labor cost and enable data-driven decisions. Data Collection Labor data collection options include web, mobile, and hardware. Lanuguage Options Provide multiple language options for a global user base. Show More ##### ## Management (10) Schedule Creation Tools Tools that help in scheduling and shift creation and management. Schedule Management Tools that manage vacation, holidays, absences, breaks, and overtime. Employee Leave Management Manage employee's eligibility for paid and unpaid leave based on criteria including vacation, sick time and more. User Access Grant access to select features and data based on the users' role, both internally and externally. User Role Access Provides employees self service access and managers a centralized view. Employee Information Ability to manage employee information. Employee Information Automation Automate employee promotions and position changes and company policy changes. Workflows Include workflows to assign tasks, monitor work in progress, and for approvals. Cost Control Monitor spend and expenses at every phase of the project and compare with budgets. Documents Maintain a repository of documents related to the product, such as technical specifications or contracts Show More ##### ## Monitoring (6) Regulations Enforcement Enforce federal, state, and organization regulations. Compliance Monitoring Monitor and maintain compliance. Integration Provide integrations with payroll software. Use Monitor asset use across multiple locations and keep history. Reliability Track asset reliability data such as downtime or idle time. Risk Identify various types of risks such as non-compliance or safety violations. Show More ##### ## Planning (3) Budgeting Provide templates to create budgets for project or portfolio of projects. Scope Define the scope of the project to determine and document project goals. Schedule Create schedules for operations that need to be performed at each stage of the project. Show More ##### ## Platform Basics (7) Visitor Check-In Allows guests to check-in using the platform's built-in dashboard. Mail Management Provides delivery management resources to help manage incoming and outgoing mail, such as delivery notifications, package delivery photos and a log of delivered mail. Visitor Database Allow users to track on-site visitors, previous visits, and provides visitor log insights. Reports & Analytics Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies. Blacklist Screenings Cross-check visitor information with resitrcited visitor lists both with the building, nationally and internationally to ensure no dangerous visitors are allowed on the premises. Badge Issuance Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping. Automation Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling. Show More ##### ## Platform Data (4) Automation Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. Analytics Allows users to track on-site visitors previous visits and future visits and provides visitor log insights. Visitor Logs Allows users to screen incoming vistiors, add flagged visitors to watchlists and get notified of when a flagged visitor enters the facility. Dashboard Provides a dashboard with check-in and check-out capabilities and visitor logs. Show More ##### ## Platform Interoperability (2) Notifications Sends a notification to users of a visitors arrival and departure. Hardware Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors. Show More ##### ## Platform Additional Functionality (1) Integration Integrates with related tools that simplify platform management and usage. Show More ##### ## Asset Definition (4) Asset Register Create a list of all the assets owed by a company. Relationships Define relationships between various types of assets. Costs Identify the value of each asset and keep it up to date. Types Define and manage linear assets, facilities, and fixed assets Show More ##### ## Asset Tracking (3) Location Track asset locations using GIS and GPS technology. Status Monitor the status of multiple types of assets. History Maintain a history of adjustments made to assets. Show More ##### ## Inventory (3) Locations Track inventory of assets accross multiple locations. Spare Parts Manage the inventory of spare parts needed for maintenance. Valuation Calculate the value of the inventory of assets and spare parts. Show More ##### ## Depreciation (4) Methods Support multiple depreciation methods such as straight-line and annuity. Asset Value Calculate the value of assets at each stage of their lifecycle. Taxes Manage tax deductions and capital allowances for fixed assets. Decomissioning Track the costs of retiring assets when they become obsolete. Show More ##### ## Maintenance (6) Inspections Plan inspections to monitor the status or equipment and fixed assets. Planning Schedule maintenance activities based on asset type, usage, and warranties. Predictive Provide features for predictice maintenance operations. Corrective Allows users to perform corrective maintenance activities. Unplanned Ability to manage unplanned maintenance tasks. Optimization Identify opportunities to optimize asset use and maintenance operations. Show More ##### ## Field Service (3) Planning Assign human and material resources to maintance tasks. Tracking Monitor field activities such as installation, maintenance, or callibration. Client Communications Allows field workers and their supervisors to communicate with customers. Show More ##### ## Contract & Warranty (3) Contracts Define and manage maintenance contracts for various types of assets. Warranties Manage warranties, related maintenance operations, and costs. SLAs Comply with the service level agreements (SLAs) included in contracts. Show More ##### ## Analytics (3) Dashboards Deliver dashboards that display KPIs and live data. Performance Analyze performance for individual assets, by category or location. Forecasting Predict future trends and risks that may impact asset performance. Show More ##### ## Resource Management (3) Thresholding Allows preset and custom thresholds to be determined for legal emission levels, and generates alerts when legal limits are exceeded. Emissions Monitoring Monitors levels of various emissions and pollutants in either real-time or through manual updating. Sample Tracking Stores emission sample data to monitor resource usage and quality over time. Show More ##### ## Compliance Management (4) Inspections Coordinates site inspection workflow and scheduling for compliance purposes. Audit Trail Records historical data around previous resource emission audits, and analyzes trends over time. Compliance Plans Assists with building and storing mandatory compliance plans that adhere to standards like SWPP, HMBP, and SPCC. Site Maps Stores layout maps for each site to help inspectors. Show More ##### ## Administrative (3) Dashboards and KPIs Provides a central dashboard to analyze data and monitor compliance health. Reporting Offers standard and ad hoc report templates to demonstrate sustainability data trends over time. Device Integration Integrates with hardware tools that capture resource usage and emission level data. Show More ##### ## Facility Booking (5) Desk Booking Allows users to select and reserve desks for a specified period of time Meeting Room Booking Allows users to select and reserve meeting rooms for a specified period of time Common Space Booking Allows users to select and reserve shared/common spaces for a specified period of time Team Booking Allow users to book desks on behalf of others Real-Time Availability Provides real-time availability so users can see which spaces are available at any given moment, allowing them to book desks or rooms on demand Show More ##### ## Office Maps (3) Interactive Office Maps Provides interactive maps to assist employees in navigating the office space Employee Locator Provides an updated view of who is in the office and which spaces they have booked, allowing colleagues to easily find one another Team Neighborhoods Provides users with the ability to book spaces within a designated neighborhood to allow teams to sit together Show More ##### ## Workplace Analytics (6) Space Usage Allows administrators to measure demand and utilization of the office space Trends & Preferences Provides administrators with the tools to analyze employee trends and preferences in the workplace, providing useful data for space planning and layout Forecasting Provides administrators utilization forecast reports, allowing users to adapt and prepare for future space needs Space Usage Allow administrators to measure demand of the space and utilization of the workspace. Trends & Preferences Analyzes employee trends and preferences of working environment in the workplace, providing useful data for space planning and layout. Forecasting Generates utilization forecast reports on future space needs. Show More ##### ## Administrative Tools (6) Compacity Planning Allows administrators to set capacity limits for a variety of spaces to ensure workplace safety Meeting Cancellation Protection Ability to implement a check-in feature to release meeting rooms in the event that a meeting is cancelled or the room is no longer needed Amenity Labels Ability to label spaces with available amenities, such as equipment, so users can book appropriate spaces for their needs Service Request Portal Respond to and manage property maintenance requests submitted through a centralized web portal. Capacity Planning Allow administrators to set capacity limits for a variety of spaces to ensure workpalce safety. Reporting & Dashboards Visualize property data and KPIs using built in dashboards and create custom reports around property usages statitiscs. Show More ##### ## Space and Facility Management (4) Facility Inventory Management Track equipment, inventory, assets and resources across all buildings. Booking Systems Integrations Integrate with other forms of facility, asset or space management software platforms. Space Planning Provide information on how space inventory in a building is used, what assets currently occupy that space, and how the assets are arranged in order to optimize the management of space inventory. Maintenance Planning Schedule and assign maintenance work orders to facility workers from within the system.Work orders can be submitted and prioritized in according to most essential operations. Show More ##### ## Seating Options (4) Amenities Filters desks based on user-designated amenities, such as restrooms, windows, and nearby meeting rooms. Automatic Grouping Automatically allocates adjacent seats to employees who work together on a team. Predefined Neighborhoods Allows administrators to create neighborhoods, keeping departments and teams together in a designated space, limiting desk booking options based on these parameters. Recurring Reservations Enables users to schedule recurring desk reservations Show More ##### ## Tech Stack (4) Moble App Offering Offers a mobile app for users to book desks on the go Employee Communications Integrations Integrates with employee communications software, such as Slack or Microsoft Teams. Calendar Integrations Integrates with calendar software (e.g., Google, Microsoft, Outlook) SSO Compatible Integrates with a company's SSO (single sign-on) system. Show More ##### ## Generative AI (12) AI Text-to-Image Provides the ability to generate images from a text prompt. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text-to-3D Provides the ability to generate 3D renderings from a text prompt. AI Image-to-Text Converts images into a textual description, identifying key elements. AI Text-to-Image Provides the ability to generate images from a text prompt. AI Text-to-Speech Simulates human-like speech from text inputs. AI Image-to-Text Converts images into a textual description, identifying key elements. AI Text-to-3D Provides the ability to generate 3D renderings from a text prompt. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Additional Functionality - Visitor Management (4) NDA & Contract Signing Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security. Integrations with Relevant Software integrate with Vaccine Tracking software and other relevant security software for extra security measures. Hardware Integration Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes. Multi-lingual Support Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad. Show More ##### ## Agentic AI - Integrated Workplace Management Systems (IWMS) features (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Visitor Management (1) Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Space Management (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Facility Management (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Agentic AI - Enterprise Asset Management (EAM) (1) Cross-system Integration Works across multiple software systems or databases Show More ## Top-Rated Alternatives [ ![MaintainX](https://images.g2crowd.com/uploads/product/hd_favicon/088d369329821d7b5599a805bf6cfd10/maintainx.svg "MaintainX") MaintainX 4.8/5(1,539) ](https://www.g2.com/products/maintainx/reviews) [ ![UpKeep](https://images.g2crowd.com/uploads/product/hd_favicon/87dff5f857638c790f94e3ac91c04d83/upkeep.svg "UpKeep") UpKeep 4.5/5(1,091) ](https://www.g2.com/products/upkeep/reviews) [ ![IBM Maximo Application Suite](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24bb2b0b5af8e7d875ea09d767bcb097/ibm-maximo-application-suite.jpg "IBM Maximo Application Suite") IBM Maximo Application Suite 4.4/5(633) ](https://www.g2.com/products/ibm-maximo-application-suite/reviews) [ View All Alternatives ](https://www.g2.com/products/efacility/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Materials Management](/glossary/materials-management-definition) Materials management plays a valuable role in a company’s supply chain management process. Learn more about materials management, how it can benefit production flow, and how to implement it in an inventory structure. [Wage Garnishment](/glossary/wage-garnishment) Wage garnishment can take its toll not only on employees but also on employers. Learn more about wage garnishment, how it can impact a business, and what to do if an employee receives a garnishment of their wages. [Maintenance Planning](/glossary/maintenance-planning-definition) Maintenance planning is the process used to identify and resolve maintenance problems. Learn more about maintenance planning, the best practices to follow, and how businesses can develop an effective maintenance plan. [Work Order Management](/glossary/work-order-management-definition) Work order management is the process of creating, implementing, and tracking work in industries such as manufacturing, retail, utilities, or construction. [SLA management](/glossary/sla-management) SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it. [Move Management](/glossary/move-management-definition) Move management or relocation management is the process of moving an employee to a new location within the organization or to a different geographic location. Learn more about move management, the best practices, and how HR teams can optimize their existing relocation processes with relocation management software. ##### Categories on G2 [ Payroll ](https://www.g2.com/categories/payroll)[ Core HR ](https://www.g2.com/categories/core-hr)[ Time & Attendance ](https://www.g2.com/categories/time-attendance) [ Help Desk ](https://www.g2.com/categories/help-desk)[ Visitor Management ](https://www.g2.com/categories/visitor-management)[ Desk Booking ](https://www.g2.com/categories/desk-booking)[ CMMS ](https://www.g2.com/categories/cmms)[ Enterprise Asset Management (EAM) ](https://www.g2.com/categories/enterprise-asset-management-eam)[ Facility Management ](https://www.g2.com/categories/facility-management)[ Space Management ](https://www.g2.com/categories/space-management)[ Sustainability Management ](https://www.g2.com/categories/sustainability-management)[ Capital Project Management ](https://www.g2.com/categories/capital-project-management)[ Integrated Workplace Management Systems (IWMS) ](https://www.g2.com/categories/integrated-workplace-management-systems-iwms) Show More ##### Explore More [ Which vendor provides AI-powered slide design tools? ](https://www.g2.com/discussions/which-vendor-provides-ai-powered-slide-design-tools)[ Automating HR with Robotic Process as a Service ](https://www.g2.com/articles/automating-hr-with-robotic-process-as-a-service)[ Most reliable EDI solution for healthcare providers ](https://www.g2.com/discussions/what-s-the-most-reliable-edi-solution-for-healthcare-providers) [ Where can I find the best influencer marketing platform ](https://www.g2.com/discussions/where-can-i-find-the-best-influencer-marketing-platform)[ Which APM software do big software companies prefer ](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[ Pros and Cons Details ](https://www.g2.com/products/efacility/reviews?qs=pros-and-cons) Show More [ Which vendor provides AI-powered slide design tools? ](https://www.g2.com/discussions/which-vendor-provides-ai-powered-slide-design-tools)[ Automating HR with Robotic Process as a Service ](https://www.g2.com/articles/automating-hr-with-robotic-process-as-a-service)[ Most reliable EDI solution for healthcare providers ](https://www.g2.com/discussions/what-s-the-most-reliable-edi-solution-for-healthcare-providers) [ Where can I find the best influencer marketing platform ](https://www.g2.com/discussions/where-can-i-find-the-best-influencer-marketing-platform)[ Which APM software do big software companies prefer ](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[ Pros and Cons Details ](https://www.g2.com/products/efacility/reviews?qs=pros-and-cons)