--- title: eFACiLiTY Reviews meta_title: 'eFACiLiTY Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how eFACiLiTY works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 15 scale: '5' date_modified: '2026-07-13' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # eFACiLiTY Reviews **Vendor:** Sierra ODC **Category:** [Facility Management Software](https://www.g2.com/categories/facility-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 15 ## About eFACiLiTY eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, Health & Well-being needs of your Smart Buildings. eFACiLiTY® is a contemporary solution that works together with businesses to provide a complete perspective on facilities operation by bringing together space, people, assets, and maintenance into a single system. Being a modular facilities management system eFACiLiTY® works together with your business and allows day-to-day management of the processes, automates operations, provides a management dashboard for critical analysis, and enables enterprise-wide control in the most intelligent & efficient way. • Extremely easy single or multi-site/tenant implementations for enterprises/facilities of any size • Smart Facility Management with seamless integration with most BAS / BMS software, IoT Devices • Artificial Intelligence/Machine Learning (AI / ML) support for Predictive Maintenance, Energy Predictions, etc. • Cloud, On-premise rental & Perpetual models supporting Web/Mobile/Tablet platforms A complete FM Suite Best suited for Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality ## eFACiLiTY Pros & Cons **What users like:** - Users highlight the **ease of use** of eFACiLiTY, enabling straightforward management and seamless operations. (5 reviews) - Users find the **automation capabilities** of eFACiLiTY enhance efficiency and simplify routine facility management tasks. (4 reviews) - Users value the **operational efficiency** of eFACiLiTY, enabling focus on essential tasks and seamless workflows. (4 reviews) - Users value the **seamless integration capabilities** of eFACiLiTY, enhancing workflow and accommodating diverse user needs effectively. (4 reviews) - Users value the **flexibility and mobile accessibility** of eFACiLiTY, enhancing productivity and collaboration across all stakeholders. (3 reviews) - Implementation Ease (3 reviews) - Simple (2 reviews) - User Interface (2 reviews) - Comprehensive Features (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users find that the **multitude of modules causes clarity issues** , needing guidance for effective usage of eFACiLiTY. (1 reviews) - Users report the **lag in chat features** during customer support interactions, making communication frustrating and inefficient. (1 reviews) - Users report **poor customer support** , citing frustrating lag in chat interactions that complicate assistance. (1 reviews) - Users find the **steep learning curve** of eFACiLiTY tedious, making it challenging to input all required details. (1 reviews) ## eFACiLiTY Discussions - [What is eFACiLiTY used for?](https://www.g2.com/discussions/what-is-efacility-used-for) - [View eFACiLiTY pricing details and edition comparison](https://www.g2.com/products/efacility/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+12%3A12%3A39+-0500&secure%5Bsession_id%5D=8d73cc04-8de3-4dc0-a312-f4734a0ca141&secure%5Btoken%5D=9a6299c43bc31db2bec8686c3789e37f0a23aa8f225712f3d5e988e35e09b199&format=llm_user) ## eFACiLiTY Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Automation** - Process Automation **Planning** - Budgeting - Scope - Schedule **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Asset Definition** - Asset Register - Relationships - Costs - Types **Resource Management** - Thresholding - Emissions Monitoring - Sample Tracking **Facility Booking** - Desk Booking - Meeting Room Booking - Common Space Booking - Team Booking - Real-Time Availability **Space and Facility Management** - Facility Inventory Management - Booking Systems Integrations - Space Planning - Maintenance Planning **Seating Options** - Amenities - Automatic Grouping - Predefined Neighborhoods - Recurring Reservations **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Management** - Workflows - Cost Control - Documents **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Asset Tracking** - Location - Status - History **Compliance Management** - Inspections - Audit Trail - Compliance Plans - Site Maps **Office Maps** - Interactive Office Maps - Employee Locator - Team Neighborhoods **Workplace Analytics** - Space Usage - Trends & Preferences - Forecasting **Tech Stack** - Moble App Offering - Employee Communications Integrations - Calendar Integrations - SSO Compatible **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Interoperability** - Notifications - Hardware **Inventory** - Locations - Spare Parts - Valuation **Administrative** - Dashboards and KPIs - Reporting - Device Integration **Workplace Analytics** - Space Usage - Trends & Preferences - Forecasting **Administrative Tools** - Service Request Portal - Capacity Planning - Reporting & Dashboards **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Text-to-3D - AI Image-to-Text **Generative AI** - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Facility Management** - Autonomous Task Execution **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Integration **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Administrative Tools** - Compacity Planning - Meeting Cancellation Protection - Amenity Labels **Agentic AI - Integrated Workplace Management Systems (IWMS) features** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - AI Text-to-3D **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Field Service ** - Planning - Tracking - Client Communications **Agentic AI - Visitor Management** - Decision Making **Agentic AI - Space Management** - Autonomous Task Execution - Cross-system Integration **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top eFACiLiTY Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 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