--- title: eFACiLiTY Reviews meta_title: 'eFACiLiTY Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how eFACiLiTY works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 15 scale: '5' date_modified: '2026-07-17' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # eFACiLiTY Reviews **Vendor:** Sierra ODC **Category:** [Facility Management Software](https://www.g2.com/categories/facility-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 15 ## About eFACiLiTY eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, Health & Well-being needs of your Smart Buildings. eFACiLiTY® is a contemporary solution that works together with businesses to provide a complete perspective on facilities operation by bringing together space, people, assets, and maintenance into a single system. Being a modular facilities management system eFACiLiTY® works together with your business and allows day-to-day management of the processes, automates operations, provides a management dashboard for critical analysis, and enables enterprise-wide control in the most intelligent & efficient way. • Extremely easy single or multi-site/tenant implementations for enterprises/facilities of any size • Smart Facility Management with seamless integration with most BAS / BMS software, IoT Devices • Artificial Intelligence/Machine Learning (AI / ML) support for Predictive Maintenance, Energy Predictions, etc. • Cloud, On-premise rental & Perpetual models supporting Web/Mobile/Tablet platforms A complete FM Suite Best suited for Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality ## eFACiLiTY Pros & Cons **What users like:** - Users value the **ease of use** of eFACiLiTY, finding it simple to manage facilities and data integration. (5 reviews) - Users value the **automation capabilities** of eFACiLiTY, enhancing efficiency and simplifying facility management tasks. (4 reviews) - Users value the **efficiency** of eFACiLiTY, enhancing operational performance and allowing focus on crucial tasks. (4 reviews) - Users value the **robust integrations** of eFACiLiTY, enabling seamless workflows and flexibility across various business tools. (4 reviews) - Users commend the **flexibility** of eFACiLiTY, enabling effective management and seamless access for all stakeholders. (3 reviews) - Implementation Ease (3 reviews) - Simple (2 reviews) - User Interface (2 reviews) - Comprehensive Features (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users find the **clarity issues** of eFACiLiTY overwhelming, especially when selecting from numerous modules without guidance. (1 reviews) - Users experience **lagging chat features** during one-to-one interactions, leading to frustrating customer support encounters. (1 reviews) - Users experience **poor customer support** due to lagging chat features, causing frustration in one-to-one interactions. (1 reviews) - Users find the **steep learning curve** of eFACiLiTY challenging due to its detailed and tedious setup process. (1 reviews) ## eFACiLiTY Reviews ### 1. Provides You with Easy Facility Management **Rating:** 5.0/5.0 stars **Reviewed by:** vasu s. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2024 **What do you like best about eFACiLiTY?** What I enjoyed working with the tool is that I am able to manage my facility as a facility manager. The other best thing is that it supports different platforms. Managing facility data is also easier and straightforward. **What do you dislike about eFACiLiTY?** It's a valuable tool that is easy to use and implement. **What problems is eFACiLiTY solving and how is that benefiting you?** The tool was used to manage the facility in our organization. We can create, edit, update, and generate facility data without any challenges. ### 2. Enhancing operational strategies through centralized facility management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about eFACiLiTY?** User-friendly interface and accessibility by all stakeholders (facility managers, staff, and partners) with the effectiveness of accommodating a growing number of users. Ease of connectivity with other business tools bringing seamless workflow. Flexibility and mobile accessibility providing information access to managers even on the go. Perfect compliance with industrial regulations monitoring. **What do you dislike about eFACiLiTY?** Since we acquired eFACiLiTY, our business has improved significantly. I cannot register a single dislike. **What problems is eFACiLiTY solving and how is that benefiting you?** eFACiLiTY has centralized all our facility management with real-time insights into asset status, space planning, effective resource allocation, asset management, and maintenance. ### 3. Facility services at ease !! **Rating:** 5.0/5.0 stars **Reviewed by:** Ramya V. | Assistant Manager -CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about eFACiLiTY?** efacility is a super way of managing worksapce and facility in a flexible way .It greatly reducing operational costs and environmental impact . The best part is it can implement post covid protocols such as social distancing , sanitization and health screening. It is easy to implement and improves productivity and colloboration with colleagues to manage their facilities. **What do you dislike about eFACiLiTY?** they can improve on chat feature helps resolving issues or queries quickly **What problems is eFACiLiTY solving and how is that benefiting you?** facility management ### 4. Efficient, intuitive, powerful, adaptable and highly adaptable. **Rating:** 5.0/5.0 stars **Reviewed by:** Oyed V. | Information Technology Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about eFACiLiTY?** The adaptability and comprehensive suite of tools **What do you dislike about eFACiLiTY?** In all honesty, there's no dislike about eFACiLiTY **What problems is eFACiLiTY solving and how is that benefiting you?** eFACiLiTY is solving multiple challenges by centralizing our facility management tasks. It's optimizing our maintenance scheduling, streamlining asset tracking, and offering insightful analytics, which collectively boost our productivity, minimize downtime, and enhance decision-making. Overall, it's ensuring a smoother, more efficient operation for us. ### 5. ComprehensiveFacility Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about eFACiLiTY?** Easy to coordinate operations by simple to implement and use tool. Ease of integrations. Surest of features security. Ever available knowledgeable customers services team. **What do you dislike about eFACiLiTY?** All i have are positive remarks of this effective tool. **What problems is eFACiLiTY solving and how is that benefiting you?** Effectiveness in space utilization,resources allocations and managing and maintenance of schedules. ### 6. Streamlined Facility Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about eFACiLiTY?** Simplicity in managing facilities through easy to implement,use and operate tool. Features security and robust integrations capabilities. **What do you dislike about eFACiLiTY?** No single downside I can count so far on this tool. **What problems is eFACiLiTY solving and how is that benefiting you?** All facility's information is on one place for ease administration, monitoringand managements. ### 7. All your Facility Management needs under one Umbrella **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about eFACiLiTY?** The ability to integrate with different modules and Userinterface **What do you dislike about eFACiLiTY?** Since the software is so detailed, sometimes it becomes a tedious task to fill in all the details **What problems is eFACiLiTY solving and how is that benefiting you?** The Problems which usually comes with Managing a Facility this software covers all, be it Asset Management and reducing and optimising maintenance cost ### 8. Integrate any Application with an ease **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about eFACiLiTY?** It ensures accessibility across different web browsers on Microsoft platforms. Moreover, we can integrate any device or application on it very easily. **What do you dislike about eFACiLiTY?** It lags the chat feature in one-to-one interaction with customer support, which makes it a frenzy to deal with. **What problems is eFACiLiTY solving and how is that benefiting you?** It greatly and effectively manages my time for meetings, corridor chats, and occupants. ### 9. All in one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Boris M. A. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about eFACiLiTY?** eFACiLiTY improves overall operational efficiency, takes care of day-to-day routine activities and enables the team members to focus on other essential tasks. **What do you dislike about eFACiLiTY?** The multitude of modules confuses you in your choice if not guided by someone that knows the product. **What problems is eFACiLiTY solving and how is that benefiting you?** eFACiLiTY is a high-quality, cost-effective integrated solution that has helped us increase, build customer loyalty, reach new customers and, more importantly, lower our operation cost. ### 10. A robust value for money product **Rating:** 4.5/5.0 stars **Reviewed by:** Shankar B. | Proprietor **Reviewed Date:** December 13, 2022 **What do you like best about eFACiLiTY?** Easy to implement and use, reasonable pricing you can scale up later. There are no of modules you do not have to go for other vendors **What do you dislike about eFACiLiTY?** They have to work on some 'customization' aspects **What problems is eFACiLiTY solving and how is that benefiting you?** Saving time is the most significant gain; manpower optimization and operational efficiency are key benefits ## eFACiLiTY Discussions - [What is eFACiLiTY used for?](https://www.g2.com/discussions/what-is-efacility-used-for) - [View eFACiLiTY pricing details and edition comparison](https://www.g2.com/products/efacility/reviews/efacility-review-9044125?section=pricing&secure%5Bexpires_at%5D=2026-07-18+02%3A07%3A42+-0500&secure%5Bsession_id%5D=ac9a2c29-e855-44ec-8163-746a6da7145c&secure%5Btoken%5D=640914dfb948c18af87914076d90436295124737660f3cecd943d0cde16c7868&format=llm_user) ## eFACiLiTY Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Automation** - Process Automation **Planning** - Budgeting - Scope - Schedule **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Asset Definition** - Asset Register - Relationships - Costs - Types **Resource Management** - Thresholding - Emissions Monitoring - Sample Tracking **Facility Booking** - Desk Booking - Meeting Room Booking - Common Space Booking - Team Booking - Real-Time Availability **Space and Facility Management** - Facility Inventory Management - Booking Systems Integrations - Space Planning - Maintenance Planning **Seating Options** - Amenities - Automatic Grouping - Predefined Neighborhoods - Recurring Reservations **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Management** - Workflows - Cost Control - Documents **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Asset Tracking** - Location - Status - History **Compliance Management** - Inspections - Audit Trail - Compliance Plans - Site Maps **Office Maps** - Interactive Office Maps - Employee Locator - Team Neighborhoods **Workplace Analytics** - Space Usage - Trends & Preferences - Forecasting **Tech Stack** - Moble App Offering - Employee Communications Integrations - Calendar Integrations - SSO Compatible **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Interoperability** - Notifications - Hardware **Inventory** - Locations - Spare Parts - Valuation **Administrative** - Dashboards and KPIs - Reporting - Device Integration **Workplace Analytics** - Space Usage - Trends & Preferences - Forecasting **Administrative Tools** - Service Request Portal - Capacity Planning - Reporting & Dashboards **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Text-to-3D - AI Image-to-Text **Generative AI** - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Facility Management** - Autonomous Task Execution **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Integration **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Administrative Tools** - Compacity Planning - Meeting Cancellation Protection - Amenity Labels **Agentic AI - Integrated Workplace Management Systems (IWMS) features** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - AI Text-to-3D **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Field Service ** - Planning - Tracking - Client Communications **Agentic AI - Visitor Management** - Decision Making **Agentic AI - Space Management** - Autonomous Task Execution - Cross-system Integration **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top eFACiLiTY Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,528 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,091 reviews) - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) - 4.4/5.0 (555 reviews)