---
title: eFACiLiTY Reviews
meta_title: 'eFACiLiTY Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how eFACiLiTY works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 15
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Asset Management
  url: https://www.g2.com/categories/asset-management
---


# eFACiLiTY Reviews
**Vendor:** Sierra ODC  
**Category:** [Facility Management Software](https://www.g2.com/categories/facility-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 15
## About eFACiLiTY
eFACiLiTY® is the most comprehensive and leading web-based Computer-aided Facility Management/Integrated Workplace Management (IWMS/CAFM) Software that also serves the Environmental Sustainability, Health & Well-being needs of your Smart Buildings. eFACiLiTY® is a contemporary solution that works together with businesses to provide a complete perspective on facilities operation by bringing together space, people, assets, and maintenance into a single system. Being a modular facilities management system eFACiLiTY® works together with your business and allows day-to-day management of the processes, automates operations, provides a management dashboard for critical analysis, and enables enterprise-wide control in the most intelligent & efficient way. • Extremely easy single or multi-site/tenant implementations for enterprises/facilities of any size • Smart Facility Management with seamless integration with most BAS / BMS software, IoT Devices • Artificial Intelligence/Machine Learning (AI / ML) support for Predictive Maintenance, Energy Predictions, etc. • Cloud, On-premise rental & Perpetual models supporting Web/Mobile/Tablet platforms A complete FM Suite Best suited for Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality



## eFACiLiTY Pros & Cons
**What users like:**

- Users value the **ease of use** of eFACiLiTY, finding it simple to manage facilities and data integration. (5 reviews)
- Users value the **automation capabilities** of eFACiLiTY, enhancing efficiency and simplifying facility management tasks. (4 reviews)
- Users value the **efficiency** of eFACiLiTY, enhancing operational performance and allowing focus on crucial tasks. (4 reviews)
- Users value the **robust integrations** of eFACiLiTY, enabling seamless workflows and flexibility across various business tools. (4 reviews)
- Users commend the **flexibility** of eFACiLiTY, enabling effective management and seamless access for all stakeholders. (3 reviews)
- Implementation Ease (3 reviews)
- Simple (2 reviews)
- User Interface (2 reviews)
- Comprehensive Features (1 reviews)
- Customer Support (1 reviews)

**What users dislike:**

- Users find the **clarity issues** of eFACiLiTY overwhelming, especially when selecting from numerous modules without guidance. (1 reviews)
- Users experience **lagging chat features** during one-to-one interactions, leading to frustrating customer support encounters. (1 reviews)
- Users experience **poor customer support** due to lagging chat features, causing frustration in one-to-one interactions. (1 reviews)
- Users find the **steep learning curve** of eFACiLiTY challenging due to its detailed and tedious setup process. (1 reviews)


## eFACiLiTY Discussions
  - [What is eFACiLiTY used for?](https://www.g2.com/discussions/what-is-efacility-used-for)

- [View eFACiLiTY pricing details and edition comparison](https://www.g2.com/products/efacility/reviews?login_required=true&page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A16%3A52+-0500&secure%5Bsession_id%5D=5b7b624f-b034-4f71-bce5-3a229641491d&secure%5Btoken%5D=4e138fefa7380a0e35b14a56729140bc7185417701d467084a567c429d12e024&format=llm_user)

## eFACiLiTY Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Expense Management
- Salary Structures
- Compliance
- Benefits Administration
- Goal Management
- Benefits Management
- Employee Management
- Workflow Management
- HR Management
- Recruitment Management
- Payroll Management
- Compliance Management
- Document Management
- Calendar Management
- Performance Management
- Time Off Management
- Compensation Management
- Training Management
- Timesheet Management
- Talent Management
- Commission Management

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile
- Self Service Portal

**Automation**
- Process Automation

**Planning**
- Budgeting
- Scope
- Schedule

**Platform Basics**
- Visitor Check-In
- Mail Management
- Visitor Database
- Reports & Analytics
- Blacklist Screenings
- Badge Issuance
- Automation
- Workflow Management
- Document Management
- Registration Management
- Contact Management
- Compliance Management
- Parking Management
- Badge Management
- Email Management
- Access Management

**Asset Definition**
- Asset Register
- Relationships
- Costs
- Types

**Resource Management**
- Thresholding
- Emissions Monitoring
- Sample Tracking
- KPI Monitoring
- Activity Tracking
- Greenhouse Gas Tracking
- Real-Time Monitoring
- Status Tracking
- Goal Setting/Tracking

**Facility Booking**
- Desk Booking
- Meeting Room Booking
- Common Space Booking
- AI Copilot
- Real-Time Availability

**Space and Facility Management**
- Facility Inventory Management
- Booking Systems Integrations
- Space Planning
- Maintenance Planning
- Room Booking
- Third-Party Integrations
- Project Management
- User Management
- Contact Management
- Calendar Management
- Space Management
- Vendor Management
- Visitor Management
- Document Management
- Workflow Management
- Task Management
- Lease Management
- Portfolio Management
- Contract/License Management
- Work Order Management
- Asset Lifecycle Management
- Inspection Management
- Incident Management
- Compliance Management
- Sustainability Management
- Resource Allocation & Planning

**Seating Options**
- Amenities
- Automatic Grouping
- Predefined Neighborhoods
- Recurring Reservations
- Space Reservation
- Desk Reservation

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery
- Split Deposits

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options
- Activity Dashboard
- Real-Time Data
- Real-Time Reporting
- Payroll Reporting

**Management**
- Workflows
- Cost Control
- Documents

**Platform Data**
- Automation
- Analytics
- Visitor Logs
- Dashboard

**Asset Tracking**
- Location
- Status
- History
- Multi-Location
- KPI Monitoring

**Compliance Management**
- Inspections
- Audit Trail
- Compliance Plans
- Site Maps
- Environmental Compliance

**Office Maps**
- Interactive Office Maps
- Employee Locator
- Team Neighborhoods
- For Offices

**Workplace Analytics**
- Space Usage
- Trends & Preferences
- Forecasting

**Tech Stack**
- Moble App Offering
- Employee Communications Integrations
- Calendar Integrations
- SSO Compatible
- Third-Party Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding
- Employee Profiles
- For Cloud
- Employee Training
- Time Off Requests

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation
- Calendar Management
- Workflow Management
- Compliance Management
- Timesheet Management
- Payroll Management
- HR Management
- Time Off Management
- Task Management
- Document Management
- Mobile Access

**Platform Interoperability**
- Notifications
- Hardware
- Emergency Notification

**Inventory**
- Locations
- Spare Parts
- Valuation

**Administrative**
- Dashboards and KPIs
- Reporting

- Device Integration
- Third-Party Integrations

**Workplace Analytics**
- Space Usage
- Trends & Preferences
- Forecasting

**Administrative Tools**
- Service Request Portal 
- Capacity Planning
- Reporting & Dashboards

**Generative AI**
- AI Text-to-Image
- AI Text-to-Speech
- AI Text-to-3D
- AI Image-to-Text
- Generative AI

**Generative AI**
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Facility Management**
- Autonomous Task Execution

**Additional Functionality**
- Mobile Access
- Corrective and Preventive Actions (CAPA)
- Risk Alerts
- AI Copilot
- Emission Reduction Planning
- Offline Access
- Data Visualization
- Forecasting
- Risk Management
- Performance Metrics
- Email Alerts
- Change Management
- Training Management
- Stakeholder Engagement
- Workflow Management
- Archiving & Retention
- Incident Management
- Reporting & Statistics
- Task Management
- User Management
- Predictive Analytics
- Generative AI
- Inspection Management
- Alerts/Notifications
- Customizable Reports
- Waste Management
- Benchmarking
- Permit Management
- Data Collection
- Carbon Emissions Calculations
- Energy Management
- Multi-Location
- Forms Management
- Sustainability Management
- Secure Data Storage
- Reporting/Analytics
- Access Controls/Permissions
- Audit Management
- Hazardous Materials Management
- Document Management
- Air Emissions Management
- Asbestos Management
- Water Management
- Data Import/Export
- Collaboration Tools
- Supplier Management
- Search/Filter
- Progress Reports
- Alerts/Escalation
- Multiple Data Sources
- Task Scheduling
- Visual Analytics
- Projections
- Risk Assessment
- API

**Additional Functionality**
- AI Copilot
- Access Controls/Permissions
- User Management
- Email Reminders
- Visitor Management
- Contact Tracing
- Reporting/Analytics
- Email Management
- Wayfinding
- Surveys & Feedback
- QR Codes
- Desk Availability Schedule
- Floor Plans & Maps
- Online Booking
- Booking Management
- Hot Desking
- Meeting Room Booking
- Occupancy Management
- Utilization Reporting
- Drag & Drop
- Single Sign On
- API
- Employee Self Service
- Calendar Management
- Payment Processing
- Availability Indicator
- Employee Directory
- Scheduling
- Calendar Sync
- Search/Filter

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration
- API
- 401(k) Tracking
- Expense Tracking
- Vacation/Leave Tracking
- Third-Party Integrations
- Third-Party Integration

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring
- Integration
- Third-Party Integrations

**Platform Additional Functionality**
- Integration

**Depreciation**
- Methods
- Asset Value
- Taxes
- Decomissioning

**Administrative Tools**
- Compacity Planning
- Meeting Cancellation Protection
- Amenity Labels
- Shelf Planning
- Resource Allocation & Planning

**Agentic AI - Integrated Workplace Management Systems (IWMS) features**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Customizable Branding
- Real-Time Updates
- Customizable Reports
- Multi-Location
- Usage Tracking/Analytics
- Facility Scheduling
- Activity Tracking
- Real-Time Data
- Drag & Drop
- Reporting & Statistics
- Generative AI
- Access Controls/Permissions
- API
- AI Copilot
- Maintenance Scheduling

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Vacation/Leave Tracking
- Biometric Recognition
- Clock In/Out
- Alerts/Notifications
- Customizable Reports
- Project Time Tracking
- Audit Trail
- Leave Tracking
- Multi-Location
- Access Controls/Permissions
- Time & Expense Tracking
- Real-Time Notifications
- Lockout Periods
- Electronic Signature
- Automated Scheduling
- Geofencing
- Labor Forecasting
- Employee Portal
- Employee Time Tracking
- Punch card
- Automatic Time Capture

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management

**Platform**
- Payroll Reporting
- User, Role, and Access Management
- Performance and Reliability
- Scalability
- Payroll Reporting
- Activity Dashboard
- Compensation Management
- Timesheet Management
- Performance Management
- Benefits Management
- Document Management
- Payroll Management
- Compliance Management
- Cash Flow Management
- Team Management
- Policy Management
- Calendar Management
- Mobile Access
- Attendance Management
- Deduction Management
- Employee Management
- Reimbursement Management
- Audit Management
- Receipt Management
- Time Off Management
- Workflow Management
- Expense Management

**Maintenance**
- Inspections
- Planning
- Predictive
- Corrective
- Unplanned
- Optimization

**Generative AI**
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text
- AI Text-to-3D
- Generative AI

**Additional Functionality - Visitor Management**
- NDA & Contract Signing
- Integrations with Relevant Software
- Hardware Integration
- Multi-lingual Support
- Generative AI
- Employee Directory
- Security Gate Access Control
- Biometric Recognition
- Access Controls/Permissions
- ID Scanning
- Customizable Forms
- SMS Messaging
- Pre-Registration
- Time Tracking
- Reporting & Statistics
- Facial Recognition
- Multi-Language
- Digital Signature
- Authentication
- Visitor Tracking
- Multi-Location
- Mobile Access
- Watch List
- Photo Capture
- Wireless Internet Access Control
- AI Copilot
- User Profiles

**Additional Functionality**
- Reminders
- Employee Profiles
- Generative AI
- Alerts/Notifications
- W-2 Preparation
- Multi-Country
- Employee Database
- Reporting & Statistics
- Employee Self Service
- AI Copilot
- Data Import/Export
- Multi-State
- Approval Process Control
- Tax Compliance
- Access Controls/Permissions
- Time Tracking
- Customizable Reports
- Web-based Deployment
- Payroll Outsourcing
- Expense Claims
- Multi-Currency
- Corporate/Business
- Chatbot
- 1099 Preparation
- Auto Update
- Time & Attendance
- AI/Machine Learning
- Employee Onboarding
- Batch Processing
- Accounting
- For Accountants
- For CPA Firms
- Multi-Location
- Reporting/Analytics
- For Small Businesses
- Workflow Automation

**Field Service **
- Planning
- Tracking
- Client Communications
- Asset Tracking
- Inventory Tracking
- Location Tracking
- Status Tracking
- Cost Tracking
- Asset Planning
- IT Asset Tracking
- Activity Tracking
- Warranty Tracking
- Equipment Tracking

**Agentic AI - Visitor Management**
- Decision Making

**Agentic AI - Space Management**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations

**Additional Functionality**
- Work Order Management
- Workflow Management
- User Management
- API
- Activity Dashboard
- Email Management
- For Retail
- Visual Analytics
- Occupancy Management
- Space Reservation
- Asset Lifecycle Management
- Planogramming
- Inventory Management
- Fixed Asset Management
- Drag & Drop
- Multi-Location
- Customizable Reports
- Data Import/Export
- Calendar Management
- Access Controls/Permissions
- Usage Tracking/Analytics
- Real-Time Updates
- Alerts/Notifications
- Reporting & Statistics
- Maintenance Scheduling
- Customizable Branding
- Resource Management
- Real-Time Data
- Facility Scheduling

**Monitoring**
- Use
- Reliability
- Risk

**Contract & Warranty**
- Contracts
- Warranties
- SLAs

**Analytics**
- Activity Dashboard
- Performance
- Budgeting/Forecasting

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**CMMS Platform Features**
- Work Order Management
- Preventative Maintenance (PM)
- Predictive Maintenance (PdM)
- Materials Management
- Equipment Breakdown Reports
- Approval Management
- Task Templates
- Compliance Auditing
- Vendor Management
- Reporting & Dashboards
- Task Management
- Equipment Maintenance
- Predictive Maintenance
- Document Management
- Inspection Management
- Compliance Management
- Technician Management
- Asset Lifecycle Management
- Calibration Management
- Calendar Management
- Inventory Management
- Key & Lock Management
- Safety Management
- Job Management
- Audit Management
- Customizable Reports
- For Mechanical Equipment
- Fixed Asset Management
- Dispatch Management
- Purchase Order Management
- Contact Management
- Workflow Management

**Facility Management Platform Features**
- Maintenance Planning
- Facility Inventory Management
- Space Planning
- Move Management
- Vendor Management
- Service Request Portal
- Green Building Operations
- Reporting & Dashboards
- Facility Document Storage
- Mobile Field Access
- Facility Asset Management
- Task Management
- Equipment Maintenance
- Preventive Maintenance
- Audit Management
- Service Request Management
- Asset Lifecycle Management
- Parts Management
- Visitor Management
- Inspection Management
- Workflow Management
- Communication Management
- Work Order Management
- Equipment Management
- Compliance Management
- Space Management
- Incident Management
- Contract/License Management
- Maintenance Management
- Materials Management
- Invoice Management
- Fixed Asset Management
- Document Management
- Activity Dashboard
- Historical Reporting
- Calendar Management

**Integration**
- ERP
- CAD & PLM
- Accounting
- Asset Accounting

**Additional Functionality**
- Monitoring
- Barcode/Ticket Scanning
- Audit Trail
- Scheduling
- Billing & Invoicing
- Facility Scheduling
- Inventory Tracking
- Automated Scheduling
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Alerts/Notifications
- Cost Tracking
- Generative AI
- Maintenance Scheduling
- Real-Time Data
- Task Scheduling
- API
- Barcoding/RFID
- Service History
- Equipment Tracking
- Third-Party Integrations
- Asset Tracking
- Document Storage
- Multi-Location
- GPS
- Reminders
- Customer Database
- Customizable Forms
- Customizable Fields
- Warranty Tracking
- Reporting/Analytics
- Activity Tracking
- Access Controls/Permissions
- Data Import/Export
- Inventory Control
- Real-Time Notifications
- Budgeting/Forecasting
- AI Summarization
- Chatbot
- Resource Allocation
- Downtime Tracking
- Workflow Automation

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

**Additional Functionality**
- Customizable Forms
- Checklists
- Real-Time Data
- Activity Tracking
- Real-Time Notifications
- Facility Scheduling
- Status Tracking
- API
- Generative AI
- Inventory Control
- AI Copilot
- Maintenance Scheduling
- For Schools
- Alerts/Notifications
- Multi-Location
- Access Controls/Permissions
- Customizable Reports
- Commercial Properties
- Residential Properties
- Data Import/Export
- Audit Trail
- Third-Party Integrations
- Corrective and Preventive Actions (CAPA)
- Reporting/Analytics
- Billing & Invoicing

**Agentic AI - Enterprise Asset Management (EAM)**
- Cross-system Integration
- Third-Party Integrations

**Additional Functionality**
- Workflow Management
- Task Scheduling
- AI/Machine Learning
- Preventive Maintenance
- Reporting & Statistics
- Predictive Maintenance
- Facility Management
- Historical Reporting
- Equipment Management
- IT Asset Management
- Mobile Access
- Asset Lifecycle Management
- Inspection Management
- Work Order Management
- Barcode/Ticket Scanning
- Software License Management
- Maintenance Scheduling
- Purchase Order Management
- Document Management
- Asset Categorization
- Maintenance Management
- Compliance Management
- Generative AI
- Audit Management
- IoT Device Management
- Energy Management
- AI Copilot
- Fixed Asset Management
- Parts Management
- Utilization Reporting
- Inventory Management
- Real-Time Data
- Data Import/Export
- Alerts/Notifications
- Depreciation Management
- Contract/License Management
- Task Management
- Audit Trail
- Customizable Reports
- Disposal Management
- Customizable Fields
- Barcoding/RFID
- Equipment Maintenance

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