--- title: edrone Reviews meta_title: 'edrone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how edrone works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 242 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # edrone Reviews **Vendor:** edrone **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.8/5.0 **Total Reviews:** 242 ## About edrone edrone is a CRM and Marketing Automation system specifically designed for online stores. Our mission is to provide e-commerce businesses with cutting-edge, AI-powered solutions that automate store operations, engage customers, and significantly boost sales. With edrone, you gain access to a comprehensive suite of tools, regardless of your contact list size: 20+ Marketing Automation Scenarios - Recover Abandoned Cart - After Sale - Viewed products - Personalized Recommendations - Cross-Selling Customer Base Expansion Tools - Pop-ups - Banners - Web Layers On-site Solutions - Social Proof Widgets - Smart Recommendations Advanced Segmentation - Create custom automation scenarios - 360° Customer Profiles and CRM Section - Multichannel Inbox – consolidate messages from various platforms - Product Analytics ...and many other features crafted with e-commerce in mind. Use edrone for free Curious to see edrone in action? Sign up for a free account and send up to 200 messages per month, including 100 free SMS messages. The Freemium version grants you access to essential features without time limits, fees, or the need to provide credit card details. It's the perfect way to kickstart your marketing automation journey and gain deeper insights into your customers. ## edrone Pros & Cons **What users like:** - Users commend edrone for its **quick and helpful customer support** , enhancing overall user experience and satisfaction. (20 reviews) - Users praise edrone for its **ease of use** , highlighting the user-friendly interface and effective customer support. (19 reviews) - Users find edrone to be an **easy-to-use and helpful app** , complemented by excellent customer support and clear communication. (14 reviews) - Users praise the **intuitive design** of edrone, enhancing ease of use and facilitating smooth onboarding experiences. (13 reviews) - Users are impressed by the **comprehensive automation** features of edrone, enhancing engagement and saving valuable time. (10 reviews) - Users value the **comprehensive automation capabilities** of edrone, enhancing customer engagement and saving time in operations. (10 reviews) - Users commend the **excellent customer engagement** offered by edrone, highlighting the professionalism and clear communication from the team. (9 reviews) - Features (8 reviews) - Users highlight the **excellent customer support** and ease of use, enhancing their experience with edrone. (6 reviews) - Easy Setup (6 reviews) **What users dislike:** - Users face a **steep learning curve** with edrone, citing initial challenges and basic data absorption issues. (6 reviews) - Users face a **learning difficulty** with edrone, requiring time and resources to overcome initial challenges. (5 reviews) - Users find **missing features** frustrating, especially limited customization and non-functional mobile chat options. (5 reviews) - Users find the **complex setup** challenging, requiring time to learn and adapt to advanced workflows. (4 reviews) - Users experience a **difficult setup** , facing initial complexities and challenges with installation and advanced features. (4 reviews) - Users find the **difficult learning curve** of edrone frustrating, particularly with outdated manuals and complex setup processes. (3 reviews) - Not Intuitive (3 reviews) - Steep Learning Curve (3 reviews) - Complexity (2 reviews) - Users find **data management issues** prevalent in edrone, struggling with segmentation, customization, and sales data absorption. (2 reviews) ## edrone Reviews ### 1. Easy to use and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about edrone?** It's a versatile tool with a lot of helpful functions. The interface is intuitive and easy to navigate through. Overall a good tool for an advanced user as well as beginners in that field of wor **What do you dislike about edrone?** I would love to be able to get a closer look into the conversion statistics. The numbers are, sometines, drastically different from those shown on Google Analitycs. **What problems is edrone solving and how is that benefiting you?** Edrone, as a tool, helps my company keep our newsletter schedule in check. ### 2. I very happy becouse I can collaboration with edron **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about edrone?** pepole who work in edrone, very helpful. **What do you dislike about edrone?** I think everythink is very good, I dont have bad exprience. **What problems is edrone solving and how is that benefiting you?** Edrone allows you to solve problems with automation, personalisation and much more. ### 3. User friendly and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł P. | Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about edrone?** Easy to use. Effective and simple automation scenarios. Great support. **What do you dislike about edrone?** would be usefull to give some personal preferences for current reports. **What problems is edrone solving and how is that benefiting you?** Automation for email marketing. ### 4. I really like edrone. **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about edrone?** It's straightforward to use; Support do a fantastic job; meet the needs of the enterprise; **What do you dislike about edrone?** There were some bugs last time (which is normal), but they were all fixed quickly. **What problems is edrone solving and how is that benefiting you?** Reduce cart abandonment Appreciate loyal customers Welcome new subscribers Helps me to maximize sales opportunities ### 5. Must-have tool for marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz W. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about edrone?** Most helpful edrone's feature is advanced automation system for eCommerce. This has helped us increase the volume and value of orders. Thanks to the dedicated service, we saved time in setting up all the automation. **What do you dislike about edrone?** So far, I haven't found downsides to any of the tools. **What problems is edrone solving and how is that benefiting you?** The most important problem that Edrone solves is helping to recover abandoned carts. Thanks to Edrone, our conversions have increased. Also, the number of audience of our newsletter has increased significantly since we have been using edrone and their solutions. ### 6. Edrone **Rating:** 5.0/5.0 stars **Reviewed by:** Patrycja P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about edrone?** What I like the most about edrone is the quick and professional help. Newsletters are well thought out **What do you dislike about edrone?** Cooperation is great, a big plus for quick responses **What problems is edrone solving and how is that benefiting you?** The benefits of cooperation include: - reminding customers about the store - contact with them ### 7. Reliable and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about edrone?** Clear and easy-to-use interface. Excellent customer service that is always willing to answer questions/problems. **What do you dislike about edrone?** At this moment, I haven't encountered anything that would repel me. **What problems is edrone solving and how is that benefiting you?** Until now, we have not used marketing automation in our company. Edrone has done an excellent job in this regard – we have managed to win back many customers thanks to this capability. ### 8. A tool that allows me to talk to each client individually. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2023 **What do you like best about edrone?** Customer segmentation that allows you to reach them with an individual offer based on the purchase history, collecting customer data in one place, a lot of possibilities in creating own marketing automation processes. **What do you dislike about edrone?** Difficulty in creating nice graphics, bugs in the interface and sometimes problematic ux, too few possibilities in creating marketing recommendations on the website **What problems is edrone solving and how is that benefiting you?** Reaching customers with the right message at the right time. ### 9. its really easy to use and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about edrone?** usefull and effective, very simple to use and very intuitive. **What do you dislike about edrone?** it is worth working on the number of possibilities and simple changes in templates **What problems is edrone solving and how is that benefiting you?** simple contact with the client, the ability to quickly reach a large group of users ### 10. The beginning of cooperation with Edrone **Rating:** 4.5/5.0 stars **Reviewed by:** Katarzyna . | Marketing Automation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about edrone?** Edrone, despite being easy to use, has many advanced features. The system does many things on its own, I don't have to set complicated rules, and I can receive even more data than with other systems. **What do you dislike about edrone?** Lack of ability to edit the client's first and last name. Often, clients enter them in lowercase letters, without Polish characters. In the case of message personalization, it doesn't look good. **What problems is edrone solving and how is that benefiting you?** Thanks to Edrone, I have control over the customer's purchasing path, and the chat connected with Facebook has also solved the problem of needing to respond to customer messages in several different places. ### 11. Simple, intuitive system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about edrone?** Newsletters are created easily, the system is clear, and the visual effect in mailings is very nice. Creating pop-ups and chat is intuitive. I am satisfied with customer service. **What do you dislike about edrone?** I don't understand how conversion from emails is measured, I would like to know more detailed statistics - the information from the Edrone panel does not match the data from GA. I would also like to be able to plan more emails ahead, not just one. **What problems is edrone solving and how is that benefiting you?** Sending a newsletter to a large group of recipients, a good segmentation of the database by tags and user activities. Chat window on the homepage (unfortunately, I regret that it's not possible to create a separate widget for mobile and desktop versions). ### 12. Nice and professional. I definitely recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawid J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about edrone?** Practical support in your user account. Solutions for our business. it helps to keep customers, save abandoned carts, and remind about the products you have viewed. Thanks to social proof, it also increases the chances of a purchasing decision. **What do you dislike about edrone?** none. it generates all possible functions needed by our company. **What problems is edrone solving and how is that benefiting you?** It saves abandoned shopping carts, helps to create mailing or SMS campaigns. ### 13. I recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Łukasz B. | Junior marketing specjalist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about edrone?** Guardian and effects. I like the ability to create newsletters using templates and also the ability to edit the template and send it to another mailing list. **What do you dislike about edrone?** The interface could be a bit easier, it's a matter of getting a feel for it and practice. Other than that, everything is in order, even if we have questions, it's easy to access them. **What problems is edrone solving and how is that benefiting you?** First of all, it improves communication between the client and, in my case, a wide range of influencers. It's great that you can handle many emails at once. ### 14. Edrone is an intuitive and easy-to-use system. A good partner for development. **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil G. | Specjalista ds. komunikacji, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about edrone?** ease of use, webinars, private consultations with a supervisor, speed of contact, ease of creating dynamic and automatic NL scenarios. **What do you dislike about edrone?** there is nothing I wouldn't like about the system **What problems is edrone solving and how is that benefiting you?** the problem of lost customers, reaching potential customers, maintaining communication with regular customers ### 15. Evaluation of edrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub K. | E-commerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about edrone?** Wizard drag&drop, security and protection of customer data, technical support. **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 16. Very good cooperation in every field **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil J. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about edrone?** Customer-friendly approach at every stage of product implementation. Helpful consultants, high-class specialists. The implementer showed great patience in implementing our assumptions, and the entire implementation of the product ran very smoothly. **What do you dislike about edrone?** I don't remember anything I don't like. At the moment, both the product and the people taking care of it are at a very high level. **What problems is edrone solving and how is that benefiting you?** First of all, we did not have the right number of people to handle the marketing goals. Edrone makes our work easier, with the help of automation we successively increase sales in our online store. ### 17. Evaluation of eDrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Bartosz Z. | E-commerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about edrone?** Wizard dron&drop, security and protection of customer data, technical support **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 18. The perfect addition to your marketing efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil H. | Marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about edrone?** Efficiency, time savings, and, above all, great support. The supreme argument for starting cooperation with Edrone is the people working in this company, directing special thanks to Mrs. Monika Pióro, with whom I had the pleasure to start the integration. Edrone also means continuous development of the offered product. If you plan to develop your online store and think in the long term, this vision cannot miss this important link, which is Edrone. **What do you dislike about edrone?** The only downside is managing the CSV databases during import. I find many areas for improvement here. I see a possible solution, such as an online editor that will allow for better management and editing of the imported database during import. Lists that are not easily manageable or erasable can be problematic, but if you keep them well organized and named, it is not a big problem. However, sometimes the import process was tricky. **What problems is edrone solving and how is that benefiting you?** The main argument for starting cooperation was to focus on the topic of abandoned shopping carts and customers who have been inactive for a long time. Over time, both problems have been eliminated, further increasing customer engagement, basket value, and increasing cross-selling. **Official Response from Katarzyna Wójcik:** > Thank you so much for such an insightful and detailed review, Kamil! We couldn't be happier that you appreciate our team. We'll make sure, Monika sees the review, I'm sure it'll make her day. Also, thank you for your suggestions, we will keep them in mind. As you said yourself, edrone is all about constant development and we couldn't do it without your feedback. Thanks again, Kamil! ### 19. Evaluation of eDrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia . | E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about edrone?** Wizard dron&drop, security and protection of customer data, technical support **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 20. Evaluation of eDrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Jacek W. | E-commerse, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about edrone?** Wizard dron&drop, security and protection of customer data, technical support **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 21. Evaluation of eDrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Mariusz G. | E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about edrone?** Wizard drag&drop, security and protection of customer data, technical support **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 22. Evaluation of eDrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Sylwia G. | e-Commerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about edrone?** Wizard dron&drop, security and protection of customer data, technical support **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 23. Evaluation of eDrone functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Klaudia P. | Specialist E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about edrone?** Wizard dron&drop, security and protection of customer data, technical support **What do you dislike about edrone?** No serious concerns at this time. The only comment might be the elaborate reports, which are not intuitive to interpret the results. Often the data spills out. **Recommendations to others considering edrone:** If you are looking for a transparent system, new updates, continuous training in e-marketing and development of your online store - eDrone is for you. **What problems is edrone solving and how is that benefiting you?** Content is tailored to the specific user and the content of given scenarios takes into account the customer's purchase history. Thanks to e-mails, many transactions that were close to cancellation can be finalized. The multitude of scenarios offered builds trust among customers. And a personalized message makes buyers start to feel a bond with the brand. ### 24. The perfect marketing automation system for smaller and medium-sized online stores. **Rating:** 5.0/5.0 stars **Reviewed by:** Marta . | Senior Marketing Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about edrone?** Engagements dashboard, easy drag & drop editor, quick preview on mobile and desktop. **What do you dislike about edrone?** Unavailable statistics for contact forms. **What problems is edrone solving and how is that benefiting you?** Small problems with on-site panel or integration but support responds very quickly. ### 25. Training and technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Sylwia S. | Specjalista d.s rozwoju sprzedaży, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about edrone?** Professionalism, flexibility, and interpersonal skills of Ms. Jagoda. Very intuitive automation of customer communication. **What do you dislike about edrone?** Until now, creating designs was difficult, now it is better, easier, simpler. **What problems is edrone solving and how is that benefiting you?** Every company should conduct post-sale or pre-sale communication with customers. This is a great tool for that. ### 26. Working whit different webstores **Rating:** 5.0/5.0 stars **Reviewed by:** Michał Z. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about edrone?** Easy to work whit, easy to manage, great support! **What do you dislike about edrone?** Lack of a workflow feature. Difficult reports section. I'm not able to get all information to one section. **What problems is edrone solving and how is that benefiting you?** Marketing Automation process. ### 27. Building customer loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Michał K. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about edrone?** Working with e-customer acquired by an online store from various sources. Personalized e-mails with offers. Increase in e-shop conversion. Ease of use of the administration panel. **What do you dislike about edrone?** There were some minor technical problems with the implementation of some functionalities, but the support is always available and helps to solve all limitations. **What problems is edrone solving and how is that benefiting you?** Edron allows you to build customer loyalty. The system automatically sends personalized messages - match the customer's preferences. It allows you to recover abandoned carts. ### 28. Great customer service and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Julia D. | e-commerce marketing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about edrone?** I consider the best in the edrone platform its continuous development, a lot of webinars and edrone academy, which allow you to make the most of the tool and explore your knowledge about it, as well as marketing automation activities. **What do you dislike about edrone?** It would be a nice solution if, for example, after hovering over the name of a specific column / section, a short explanation of what a given parameter means would appear. Many people using the tool are beginners and the parameters provided are new, which often makes it impossible to fully use the platform. Unfortunately, even after selecting the language version that suits you best, most of the content remains in English. **What problems is edrone solving and how is that benefiting you?** Edrone gives you the opportunity to find customers and new services. ### 29. It is good to have edrone on our webshop **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina M. | Project manager, Sporting Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about edrone?** Edrone provides excellent tools and functionalities for a great price - you can easily get to your customers via email, SMS, Whats app and present personalized offers. Edrone can greatly increase conversion and sales. They have a supportive team and great onboarding process. **What do you dislike about edrone?** For now I can't find any cons - even if there is som minor issue it is solved quickly. **What problems is edrone solving and how is that benefiting you?** Edrone works perfectly for recovering abandoned carts. ### 30. A great tool for actions on multiple levels. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin N. | E-commerce Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about edrone?** Simplicity of operation, creation, and quite good effectiveness. **What do you dislike about edrone?** Initially, it feels like there are too many possibilities and it's unclear where to start. **What problems is edrone solving and how is that benefiting you?** The most important things are recovering abandoned carts and building a newsletter database. ### 31. Professional service at the highest level **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about edrone?** Intuitive tool, top-quality professional support **What do you dislike about edrone?** I do not have anything at all for the time being **What problems is edrone solving and how is that benefiting you?** With Edron, we can implement our marketing goals in a simple and automated way ### 32. The best tool for online marketing development **Rating:** 5.0/5.0 stars **Reviewed by:** Agnieszka K. | Marketing Asisstant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about edrone?** Intuitive looking wizard to create emails. Lots of updates and facilities. Clear interface. **What do you dislike about edrone?** Frequent automatic logging out of the system. **Recommendations to others considering edrone:** I recommend edrone because you can get the most out of the service, which will translate into results for your business. Reports, database, scenarios are something which thanks to edrone you can control in an easy way. **What problems is edrone solving and how is that benefiting you?** Hygiene of own base and reporting of results. ### 33. Marketing Instant Messaging Authorization. **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo B. | Sales analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about edrone?** Its interface is simple to understand, the support is highly efficient, and they helped me to configure the system. I use the program to have data control in the clients and forward instant messages to all of them without exception. **What do you dislike about edrone?** At the time of importing data, I must perform many steps, I am not satisfied with this cumbersome process. **What problems is edrone solving and how is that benefiting you?** We are completely satisfied with the software because it serves to expand the network of contracts with new clients, it is simple to use and helps to locate the services they need and fulfill their demands. ### 34. they operate quickly and efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Andrzej D. | magister Zarządzania i Marketingu, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about edrone?** A very nice intuitive editor for creating newsletters, I most value the clear reports. **What do you dislike about edrone?** I had a problem uploading the customer database, but the support turned out to be very professional. **Recommendations to others considering edrone:** It's really worth trying **What problems is edrone solving and how is that benefiting you?** Abandoned carts are always a big problem in any e-commerce, Edrone solves this problem automatically, giving me more time to grow the business. ### 35. Edrone - it works! **Rating:** 4.5/5.0 stars **Reviewed by:** Angelika P. | E-commerce specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about edrone?** Simple and intuitive operation is a definite advantage of Edrone. During discussions about potential cooperation, I was afraid that I would not find time to learn and further service. My fears were dispelled on the very first day - I received links to webinars, a package of instructions, and what is perhaps most valuable - a tutor who is there to help at every step (and this is not so obvious). Preparing scenarios takes literally a few minutes, there are many templates available that you can use, and the performance reports are very clear and intuitive. But what I like most - Edrone simply works and meets my expectations. **What do you dislike about edrone?** What I miss the most are the order confirmation scenarios that distinguish between payment methods. At the moment, this is the only scenario that we do not use, because we send different content to people who have paid their orders and chose the 'traditional transfer' payment method. **Recommendations to others considering edrone:** We hesitated for several months, convinced that this tool was for large companies, that our e-commerce faced too much competition in the market and it wouldn't be worth it. Nothing could be further from the truth! In less than two months, we significantly increased sales. Implementation and management are not time-consuming, plus excellent support from the account manager. All positives! :) **What problems is edrone solving and how is that benefiting you?** The first problem I solved with edrone was a dynamic newsletter that doesn't go to spam. The effectiveness of our previous mailing was mediocre and we could not find a solution. The first two newsletters prepared with edrone earned us several months of edrone subscriptions :) wow! I don't think anyone in the company expected that! What next? Popups over which I finally have control! I decide myself where to show them, with what delay, to which customers. Shock and disbelief that this is possible! :D And scenarios for abandoned shopping carts - icing on the cake. With my minimal effort edrone generates revenue every day. **Official Response from Katarzyna Wójcik:** > Thanks for a great review Angelika. We are glad that you're happy with our tool and the way our team takes care ouf our customers. After all - we're there for you! ### 36. I highly recommend edrone **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub K. | Sales Department Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about edrone?** The relation between the price and what get in return is excellent. From the very beginning, the user has ready-to-use marketing automation scenarios which are easy to configure and use. What our team also values is the UI which is friendly and well designed. It is also crucial to mention the support teams which is always ready to help. All things combined, edrone works great for us and from the economic point of view - it is cheaper than other solutions. **What do you dislike about edrone?** In the past, the UI was difficult to use, but it is not a problem anymore. Currently, only the chat application is the one thing edrone should work more on. What I miss there is the lack of advanced possibility to manage the visuals of the chat application on the website. **Recommendations to others considering edrone:** edrone costs more than other solutions but offers a lot - it is worth to compare it with other solutions. **What problems is edrone solving and how is that benefiting you?** Thanks to edrone, I build the connection between our business and clients which makes them more loyal. I see that also edrone helps me to gain new clients. All the things combined, our company increases revenue thans to edrone. **Official Response from Pedro Paranhos:** > Thank you, Jakub! ### 37. the best CRM for ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about edrone?** e-marketing tools and e-commerce solutions **What do you dislike about edrone?** Frequent logging out of the platform while creating projects. **Recommendations to others considering edrone:** Get to know more about your customer who visits your store and use that knowledge to personalize your communications with edrone. Ongoing support from edrone specialists makes your work easier. **What problems is edrone solving and how is that benefiting you?** I built customer interest through product recommendations. Generic edrone recommendations are tailored to the specific user. ### 38. Edrone x Polemika **Rating:** 4.5/5.0 stars **Reviewed by:** Weronika K. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about edrone?** I value training that allows me to gain practical knowledge. The commitment and availability of the staff is also a huge plus. The platform itself allows you to grow your brand and learn more about your customers. **What do you dislike about edrone?** You need to take your time to understand how the platform works and what features are most important for your business. Ultimately, it's valuable knowledge, so I don't know if it's a minus ;) **What problems is edrone solving and how is that benefiting you?** I gain knowledge about our customers and their purchasing choices. This allows me to better create offers and sales strategy. Now sending emails is much easier and we do it much more often. **Official Response from Katarzyna Wójcik:** > Thank you for the review, Weronika! We agree, it might take some time to understand what's best for your business but ultimately it is important knowledge that every entrepreneur should have. Remember that you can contact our Support Team in case of any troubles, they're always happy to help and find the best solution. Thanks again, we really appreciate the time you took to write the review. ### 39. Nice tool to support marketing strategy management **Rating:** 4.5/5.0 stars **Reviewed by:** Ismena Z. | IT specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about edrone?** High functionality of the tool. I can use it to organize marketing automation or transactional emails, but also to communicate or engage my customers thanks to the onsite elements **What do you dislike about edrone?** Sometimes it takes more time to configure some features, especially when you do it for the first time. But there are usually articles from the FAQ website to help **Recommendations to others considering edrone:** Edrone makes our client relation management way easier! **What problems is edrone solving and how is that benefiting you?** Thanks to edrone I can plan my company's marketing activities and engage my customers. Edrone makes it easy for me to deliver content to my clients based on their preferences and engage them properly! **Official Response from Katarzyna Wójcik:** > Thank you so much for your review, Ismena! We're glad you're happy with our tool and that you can see the benefits of using it. ### 40. The perfect marketing automation system for smaller and medium-sized online stores. **Rating:** 4.5/5.0 stars **Reviewed by:** Anna G. | e-mail marketing and marketing automation specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about edrone?** It allows you to achieve results very quickly and is very easy to use. Support is ready to help with any problems you encounter and answer any questions you may have. **What do you dislike about edrone?** Small errors. For example: campaign status view error. Sometimes it shows that it is still active but has been already sent and completed. Sometimes I need to refresh the page and then I have to log in again (and use the authenticator on my phone). **Recommendations to others considering edrone:** Very good marketing automation system. It helps your store achieve stability and growth and quickly generates profit. **What problems is edrone solving and how is that benefiting you?** DKIM and SPF settings, sometimes the process of subscribing to the newsletter or small problems with new e-mail creator. Support responds very quickly and I have the feeling that I'm an important customer. **Official Response from Katarzyna Wójcik:** > Hi, Anna! Thanks so much for taking the time to write this review! We're very happy that you're mostly satisfied with our system and Support team! ### 41. Well done, keep it up **Rating:** 5.0/5.0 stars **Reviewed by:** Jacek D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2022 **What do you like best about edrone?** Onboarding, helpful staff, user experience **What do you dislike about edrone?** nothing. Everything is OK in my opinion. **What problems is edrone solving and how is that benefiting you?** marketing automation finally works as it should ### 42. Edrone is an intuitive tool **Rating:** 3.5/5.0 stars **Reviewed by:** Marlena Z. | ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2022 **What do you like best about edrone?** Integration with our store platform was effortless. Edrone is very easy to use, it is an intuitive tool. Creating advertising emails is very simple. What is more the customer service is very good, they are always ready to help you. **What do you dislike about edrone?** You can see plenty of different options but there is no priority of them, poor UX, too much popup, not enough tutorials. Frequent email formatting problems. **What problems is edrone solving and how is that benefiting you?** We needed a complete platform to marketing automation. Our sales went up :) **Official Response from Katarzyna Wójcik:** > Hi Marlena! Thank you for your review. Did you know that in addition to our tutorials, we also organize webinars? They're run by our Support Team (in Polish & English) - you might find them helpful. Please, don't hesitate to contact us in case of any issues or troubles. Thanks again, your feedback is very important! ### 43. Review of Edrone **Rating:** 5.0/5.0 stars **Reviewed by:** Dariusz S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about edrone?** Great email newsletter service, which clearly increased customer visits to our website. **What do you dislike about edrone?** Limited options for selecting products for recommendation frames, no labeling options, no display of strikethrough prices in recommendation frames **What problems is edrone solving and how is that benefiting you?** It greatly helped us with customer transitions from newsletters. ### 44. Very helpful and great contact **Rating:** 4.5/5.0 stars **Reviewed by:** Martyna P. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about edrone?** As we are a new company in the field, while looking for a CRM tool, we were mainly looking for a company with good support to guide us through the experience. Apart from intuitive options, edrone team was always willing to help us find the best solution possible and make all the adjustments we needed, along with showing us how to make them on our own. So far, the interface is self-explanatory and easy to navigate, onboarding was excellent, and through and we can already see some results :) Integration with our store platform was also effortless. **What do you dislike about edrone?** The process of uploading the client database at first was very cloudy and unsuccessful (which may be on the side of our database). Another tries to generate CSV lists that you can access while sending newsletters, and if you try more than a couple of times, you are left with a lot of lists that are not easily manageable or erasable. It's not a big problem in the long run as long as you keep your data files named well, and we also got help sorting out the upload, but it was one less than pleasant experience. **What problems is edrone solving and how is that benefiting you?** Our site has low conversion, abandoned carts and client database that is left unkept. We are already seeing less abandoned carts and our average cart size is going up. We are also experiencing more returning users to our site. Important tool that we use a lot is the chat plugin, that is working pretty well, allowing us to easily contact our users and help them navigate the store **Official Response from Katarzyna Wójcik:** > Thank you for such a great and insightful review Martyna. We really appreciate you taking the time to write it. Thanks for sharing both what you like and dislike when it comes to our tool. We will take a closer look at these reports. ### 45. Really great experience from start to finish. **Rating:** 5.0/5.0 stars **Reviewed by:** Mini M. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about edrone?** The team is really knowledgeable and professional. I wasn’t an easy client as we realised that my social media accounts got stolen in the proces of setting up the campaign! The team went extra mile to help me out with settings everything up. **What do you dislike about edrone?** Nothing to be fair! I wish I have done it earlier. **Recommendations to others considering edrone:** I recommend edrone for their professionalism, market knowledge, and ongoing customer support. Communication with edron is truly effortless. What isthe most important that their platform and tools (that they have developed) are absolutely brilliant. I can see an increase in my online sales already. **What problems is edrone solving and how is that benefiting you?** I have signed up for the whole e-commerce service; from recognising my needs, discussing the strategy to graphic design, and creating automatisations. On top of that, I bought their Social Media marketing tool. **Official Response from Katarzyna Wójcik:** > Thank you for the review. We are glad that our team could halp you in times of crisis. Hopefully there will be no need for this kind of help in the future, but if anything happens, you can count on us. ### 46. Edrone is driving our sales and gives more time to our marketing team! **Rating:** 4.5/5.0 stars **Reviewed by:** Anna F. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about edrone?** What I like best is that Edrone is providing us with all these ready-to-use scenarios, that boost our sales and makes our campaigns more efficient! **What do you dislike about edrone?** Nothing :) It wors great for our team, the system is pretty intuitive and the customer support works well. **Recommendations to others considering edrone:** It's perfect for any company that want to be close to their clients. **What problems is edrone solving and how is that benefiting you?** Our sales went up, it's easy to plan our newsletter campaigns. **Official Response from Katarzyna Wójcik:** > We are so happy that you can see the results of using our tool, Anna. Thanks for the review. ### 47. edrone x agbo **Rating:** 5.0/5.0 stars **Reviewed by:** Michał N. | Sales Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about edrone?** I like that edrone is flexible with contact with clients, don't have concrete corporate procedures, directors. They are listening to the feedback and are implementing features that we are requested for. **What do you dislike about edrone?** I don't like edrone treating every new domain in idosell as a new account. It is also impossible to set some path of messages. **Recommendations to others considering edrone:** You have to try it without any doubt. They have a great support that will always help **What problems is edrone solving and how is that benefiting you?** We have solved marketing automation cases and very good contact with our clients via inbox. We can manage and filter threads, which makes the work much easier. **Official Response from Katarzyna Wójcik:** > Hi Michał! Thank you for your feedback, we really appreciate it! ### 48. Very positive experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Anna G. | Email marketing and marketing automation specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about edrone?** Well designed tool and it's easy to use. There are many useful scenarios available to help you create the perfect campaigns to fit the needs of each online store. **What do you dislike about edrone?** No possibility to edit scenario conditions (in details - low flexibility). **Recommendations to others considering edrone:** I recommend Edrone as a tool to help you develop your store. It is easy to use and will allow you to start generating sales very quickly. It is intuitive. Edrone adds new things frequently. **What problems is edrone solving and how is that benefiting you?** Single scenario and database failures. However, the edrone support works quickly and efficiently and helps in solving problems. They treat everyone individually. **Official Response from Katarzyna Wójcik:** > Thanks for taking the time to write a review Anna! ### 49. the best marketing automation software **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej B. | ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about edrone?** The software is easy to use. User frendly! The software is very helpful when sending automatic e-mails to a large number of customers. We wouldn't have made it without Edrone. **What do you dislike about edrone?** In my opinion, the software has no weaknesses. It does not freeze, it always works and it has a very good and fast-acting support. I tested a lot of software and this one is perfect. **What problems is edrone solving and how is that benefiting you?** Software that sends hundreds of messages to my clients for me. Software that sends hundreds of messages for me to my clients. It saves abandoned baskets, brings back customers, offers customers products that customers are willing to buy. The software is involved in customer communication and sales. **Official Response from Katarzyna Wójcik:** > Thank you Maciej. We're glad that you are satisfied with edrone. ### 50. I work with Edron and I'm still learning **Rating:** 4.5/5.0 stars **Reviewed by:** Mateusz . | Konsultant, Handlowiec, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about edrone?** Ease of use, simple interface and very easy chat **What do you dislike about edrone?** I am a chat operator and it lacks some very useful features **Recommendations to others considering edrone:** Nice system, I recommend to all short-term sales online. The system will help you in contact with the customer and, most importantly, it will catch customers who, for unknown reasons, will leave your website without making a purchase. **What problems is edrone solving and how is that benefiting you?** We use Edron to contact customers, send newslater, discount codes, remind about abandoned baskets, etc. **Official Response from Katarzyna Wójcik:** > Thanks for your review Mateusz! Make sure to let us know what are these functionalities in the chat you're missing. Remember that our clients and their needs are the most important. Just let us know anytime you're missing something and we might just make an update or create a new feature. We need your feedback to make our system fit your needs better. Again, thank you for taking the time to write the review. ## edrone Discussions - [Is Edrone considering adding an option that will allow you to create your own automated scenario?](https://www.g2.com/discussions/is-edrone-considering-adding-an-option-that-will-allow-you-to-create-your-own-automated-scenario) - 1 comment, 1 upvote - [Are you satisfied with chat app and do you use it at your website?](https://www.g2.com/discussions/are-you-satisfied-with-chat-app-and-do-you-use-it-at-your-website) - 1 comment, 1 upvote - [View edrone pricing details and edition comparison](https://www.g2.com/products/edrone/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+05%3A24%3A33+-0500&secure%5Bsession_id%5D=e077f5ac-af85-4440-a28c-e5f154fb4af7&secure%5Btoken%5D=895748315f32a1b8341d7a78649c7ba2351f423103bbc7e07834d9ab43afabb5&format=llm_user) ## edrone Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Dynamic Content - A/B Testing - Mobile Optimized **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Notifications **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Merchandising** - Product Recommendations - Product Search **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking **Integrations** - Webhooks **Templates** - Library - Customization - Optimization **Administration** - Data Storage - A/B Testing - Integrations **Analytics** - Reports & Analytics - Customer Data **Campaigns** - Targeting - Triggered Campaigns **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Social Functionality** - Social Functionality **Platform** - Custom Tracking Domain - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Integrations** - CRM/Email Integrations - E-Commerce Integrations **Social** - Social Media Advertising **Multichannel** - Web - Email - Mobile **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Platform** - Customization - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Campaign Management** - Campaign Dashboard - Campaign Optimization - Frequency Capping - Budget Pacing - Creative Optimization - In-App Ads **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting **Integration** - Data Import & Export Tools - Integration APIs **Platform** - API / Integrations - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Workflow Capability - Internationalization - Notifications ## Top edrone Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.5/5.0 (1,311 reviews) - [Manago AI](https://www.g2.com/products/manago-ai/reviews) - 4.4/5.0 (300 reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - 4.7/5.0 (333 reviews)