Its a user friendly system and is easy to use. For QA reviews within our Customer Service and Safter Gaming team, are easy to complete and more time efficient and as it gives agents real-time feedback as the review is complete they are happier with the regular feedback.

The system was easy to set up and explore, and integrated seamlessly with Zendesk. Review collected by and hosted on G2.com.

The need at first that we were not able to create our own scorecards for reviews. but this has since been resolved. Review collected by and hosted on G2.com.

The reviews and the breakdown of feedback Review collected by and hosted on G2.com.

There is too much information on the home page and then it gets clearer Review collected by and hosted on G2.com.

What I like most about EdgeTier is how easy it makes things for support teams. The AI actually feels helpful, and it picks up on trends and issues in real time, so you're not left guessing what's going on. It’s extremely intuitive to use, and it seamlessly integrates into the workflow without requiring additional setup or hassle. It saves time and makes everything feel way more in control, especially for the admin team who do not have to analyze a plethora of chats to get in touch with customer issues and queries. Review collected by and hosted on G2.com.

One thing I’ve noticed is that while EdgeTier is powerful, it can take a bit of time to get fully comfortable with all its features. Some parts of the setup could be a little more straightforward, especially for teams without a lot of tech support. It’s definitely worth the effort, but there’s a bit of a learning curve at the start. For example, it took a while for me to play around with the features and utilise it to suit my purposes. I guess I am still learning and adapting to its immense potential. Review collected by and hosted on G2.com.

Real time results, precise, and easy to use Review collected by and hosted on G2.com.

The view a little bit complicated for a first time user Review collected by and hosted on G2.com.

I like that we can search for specific phrases or words to find interactions with them. Review collected by and hosted on G2.com.

The option when downloading data, I think that it would help if it included the feedback the client leaves about the contact Review collected by and hosted on G2.com.

the platform is easy to use, you can gather the insights needed and there are regular updates. Review collected by and hosted on G2.com.

it can be slow loading and the metrics are not always comparable. Review collected by and hosted on G2.com.

Quick and to the point alerts that help us stay on top the day to day challenges of CS Review collected by and hosted on G2.com.

It requires time for the AI to start filtering properly the labels of the alerts. Review collected by and hosted on G2.com.

<p>Being capable of checking my scores, my reviews.</p> Review collected by and hosted on G2.com.

Nothing. Everything is perfect. I like EdgeTier. Review collected by and hosted on G2.com.

What I appreciate most about Edgetier is the tailored nature of their solutions, coupled with the ease of use. Their team is highly responsive and receptive to our recommendations, making the collaboration seamless and productive. Review collected by and hosted on G2.com.

Some features could be improved, such as anomaly alerts and custom reports. Review collected by and hosted on G2.com.

Love how it is very user friendly and easy to get used to. It's helps conducting better reviews for your customer support team in order to further devlop the team and the customer experience. Love how EdgeTier are open for suggestions to add new features and further develop the tool. Review collected by and hosted on G2.com.

Overall, I don't see any disadvantage of using this tool, as it is simply a great tool to have. Review collected by and hosted on G2.com.