--- title: eDesk Reviews meta\_title: 'eDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 74 reviews by the users' company size, role or industry to find out how eDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 74 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

# eDesk Reviews & Product Details

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eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!

* * *

Product Website
eDesk
Seller
[xSellco Software](https://www.g2.com/sellers/xsellco-software)
Discussions
[eDesk Community](https://www.g2.com/products/edesk/discuss)
Languages Supported

Arabic, Danish, German, English, French, Hebrew, Hindi, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Chinese (Simplified)

Solution Type

All-in-One

Overview by
eDesk Admin

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## Pricing

Pricing provided by eDesk.

### Essential

$39.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/edesk/pricing)

## eDesk Integrations
(11)

What do users say about integrations?

Verified by eDesk

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amazon Virtual Private Cloud (Amazon VPC)

](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Instagram for Business

](https://www.g2.com/products/instagram-for-business/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Klaviyo

](https://www.g2.com/products/klaviyo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Linnworks

](https://www.g2.com/products/linnworks/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Magento Open Source

](https://www.g2.com/products/magento-open-source/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Mirakl Inc

](https://www.g2.com/products/mirakl-inc/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

PrestaShop

](https://www.g2.com/products/prestashop/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ShippyPro

](https://www.g2.com/products/shippypro-shippypro/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shopify

](https://www.g2.com/products/shopify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

WooCommerce

](https://www.g2.com/products/woocommerce/reviews)

Show More

 ![Aleš P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleš P.")
AP

Aleš P.

Small-Business (50 or fewer emp.)

8/11/2026

"Great Integrations, With Room for Improvement"

5/5

What do you like best about eDesk?

I like that I don't need to check every selling platform because eDesk allows me to manage every customer question in one place. The number of integrations eDesk offers is really great and makes it very useful. I switched to eDesk due to the REST API capabilities, the quantity of integrations, and its pricing, which makes it a valuable tool. Despite being new to eDesk, I find it relatively easy to integrate channels. Even though the smart tools are a bit confusing initially compared to the previous product, they offer more functionality. Although it's quite expensive, it provides good value, and so far, I've run into almost no problems. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I think the Allegro integration could be better, but they're working on it. Channels themselves are quite easy to integrate, but the smart tools are a bit confusing at the beginning in comparison to the previous product. Since it's more complicated, it can do a lot more things. It's quite expensive but it gives back. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

eDesk consolidates customer inquiries from all selling platforms into one place, saving us time. It integrates well with many systems, enhancing our operations. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Angie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie S.")
AS

Angie S.

Content Manager

Small-Business (50 or fewer emp.)

1/23/2026

"Easy Setup and Fast, Helpful Support for New eDesk Users"

4.5/5

What do you like best about eDesk?

Edesk is fairly easy to use as a new customer. Any issues I needed assistance with, I can get quick support that actually helps! I received polite, correct and efficient assistance when linking our new site to the new edesk software. This has made our setup process a pleasant process. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

some features in the backend are a bit difficult to navigate intuitively. for example, to find the knowledge base on my desktop, I need to navigate to the 3 dots, which makes it feel like an afterthought rather than a main feature.

Finding the preview link to the live view of the library has also been a tricky feature. I may just not be looking in the correct spot. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

switching over from a previous software to better help our customers with online chat, customer service tickets and linking everything in one spot for our support team I was not the primary decision maker to make the switch, but have been assisting in the changeover Review collected by and hosted on G2.com.

Show More

Response from eDesk Admin of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12251088/official_response/edit)

Hi Angie,

Thank you for sharing your experience as a new eDesk user! We’re really glad to hear that setup has been smooth and that our support team has been quick, helpful, and pleasant to work with during the transition. Making onboarding easier is something we care a lot about.

We also appreciate your feedback on backend navigation and finding resources like the Knowledge Base and library preview. Insights like this are incredibly helpful as we work to improve usability. Thanks again for your review and for supporting the changeover to eDesk.

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

 ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness")
AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/17/2026

"User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries"

5/5

What do you like best about eDesk?

eDesk is very user-friendly, enabling our customer service staff to manage customer enquiries efficiently. It integrates directly with our major sales channels as well as our email inboxes, which was very easy to set up. The support we have recieved on minor teething issues has been excellent, and the team could not do more for us. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

As a small business, we’ve found that the per-user, per-month licensing costs can feel high. That said, we generally believe the ROI makes it worth it. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

eDesk brings enquiries from almost all of our customer channels into one place, allowing us to deal with high query volumes at peak season without a hitch. Review collected by and hosted on G2.com.

Show More

Response from Mariana Maxim of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12971636/official_response/edit)

Hi there,

Thank you for sharing your experience! We’re delighted to hear that eDesk has been easy to set up and is helping your team manage customer enquiries more efficiently across your sales channels and inboxes. It’s also wonderful to know that our support team has been there to help whenever needed.

We’re especially pleased that eDesk is helping you handle high volumes of enquiries during peak periods without missing a beat. Thanks again for your feedback and for choosing eDesk.

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

 ![Shreejal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreejal M.")
SM

Shreejal M.

Full-stack Developer

Retail

Small-Business (50 or fewer emp.)

4/23/2026

"Unified Interface Boosts Seller Reputation"

4/5

What do you like best about eDesk?

I like that eDesk connects to most of the popular marketplaces like eBay, Amazon, Walmart, and Temu, providing a unified interface. This is one of the most important features because as soon as the ticket comes in, we see it immediately on eDesk and can respond quickly, helping us keep our response times low. The initial setup was really easy, just a few button clicks, and it was all set up. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

The API bit of eDesk should be improved with tiered rate limits and improved documentation because both of they are in really bad shape right now Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

I use eDesk for ticketing, issue escalation, and customer management. It connects to popular marketplaces, providing a unified interface to manage tickets. This helps keep response times low, which boosts our reputation and makes us a trusted seller. Review collected by and hosted on G2.com.

Show More

Response from eDesk Admin of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12677437/official_response/edit)

Hi Shreejal,

Thank you for your detailed feedback! We’re glad to hear that eDesk’s marketplace integrations and unified interface are helping you respond quickly and maintain strong response times. It’s great to know setup was smooth and that the platform is supporting your team’s reputation as a trusted seller.

We appreciate your feedback on the API and documentation, and will continue working to improve these areas. Thanks again for sharing your experience!

Best,

The eDesk Team

Validated ReviewerSource: Organic

 ![Info S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Info S.")
IS

Info S.

Owner

Small-Business (50 or fewer emp.)

6/17/2026

"Easy Marketplace Integration with Amazing Support and Great Automation"

5/5

What do you like best about eDesk?

It’s easy to integrate with marketplaces, and the customer service is amazing. The interface is simple to use, and the templates are great. I was also able to offload our customer service to our customer service agent without any hassle. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Not much to complain about. but I wish the Etsy integration was better. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Helped me organize and centralize all my customer service from our marketplaces and channels. Review collected by and hosted on G2.com.

Show More

Response from Mariana Maxim of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12972675/official_response/edit)

Hi there,

Thank you for your wonderful feedback! We’re so glad to hear that eDesk has made it easy to integrate your marketplaces, centralize customer service, and hand off support to your team with ease. It’s also great to know that our templates, simple interface, and support team have helped make your experience a positive one.

We appreciate your feedback on the Etsy integration and will continue working to improve and expand our integrations. Thanks again for sharing your experience and for choosing eDesk.

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

MG

Mathieu G.

Président

Small-Business (50 or fewer emp.)

4/29/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good multi-marketplace tool and responsive support, but price increases are not well justified."

3.5/5

What do you like best about eDesk?

Tool connected to many marketplaces, responsive support. However, the prices increase every year but I don't see any improvement for me (I don't use the AI features). The interface is quite well designed and the application is fast. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I sometimes make improvement suggestions that are nevertheless essential, but they are not taken into account by their teams. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Allows you to respond quickly to a ticket and automatically move on to another one Review collected by and hosted on G2.com.

Show More

Response from Mariana Maxim of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12712236/official_response/edit)

Hi Mathieu,

Thank you for your feedback! We’re glad to hear that eDesk’s marketplace integrations, responsive support, and intuitive interface are helping your team manage customer support efficiently. It’s great to know the platform is delivering a fast and reliable experience.

We also appreciate your suggestions for improvements. Customer feedback is incredibly important to us, and it helps shape the future of the platform as we continue to evolve.

Best,

The eDesk Team

5/30/2026
Current UserValidated ReviewerSource: OrganicAI Translated

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

7/8/2026

"Highly Customizable and Efficient for Ticket Management"

5/5

What do you like best about eDesk?

I like how eDesk allows multiple users to answer tickets in the same mailbox without confusion. It's great that it helps us keep an easy record of all conversations. I appreciate how customizable it can be—Carlos Moita was able to make a specific change very quickly, which was awesome! He changed an avatar color that wasn't changeable before, preventing duplicate colors and avoiding confusion within the team about ticket assignments. Also, the initial setup was very easy! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

No issues currently. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

eDesk allows our CS team to respond to tickets seamlessly across platforms like Amazon and eBay, enabling multiple users to work in the same mailbox without confusion. It keeps an easy record of all conversations, preventing assignment confusion. Review collected by and hosted on G2.com.

Show More

Response from Mariana Maxim of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-13079979/official_response/edit)

Hi there,

Thank you for the wonderful review! We're delighted to hear that eDesk is making ticket management easier for your team and that the customization has had such a positive impact. We'll be sure to pass your kind words on to Carlos.

Thanks again for your support and we're thrilled to be part of your customer support workflow!

Best,

The eDesk Team

Validated ReviewerSource: Organic

 ![Svetlana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Svetlana B.")
SB

Svetlana B.

Chargée de relation client 

Small-Business (50 or fewer emp.)

4/21/2026

"Easy-to-Use eDesk with Smart Sorting and Response Scheduling"

5/5

What do you like best about eDesk?

eDesk is easy to use, and I like the way you can sort and schedule responses based on needs. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Sometimes it can be slow, and spam moderation can also be a bit challenging at times. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

eDesk helps centralize and manage customer messages from different channels in one place, which makes it easier to keep track of requests and respond more efficiently. It also improves organization thanks to sorting and automation features, which saves time in daily processing. Review collected by and hosted on G2.com.

Show More

Response from eDesk Admin of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-12661346/official_response/edit)

Hi Svetlana,

Thank you for your feedback! We’re glad to hear that eDesk’s ease of use, sorting, and scheduling features are helping you stay organized and respond more efficiently.

We appreciate your note on speed and spam moderation, and we’ll continue working to improve these areas. Thanks again for sharing your experience and for choosing eDesk!

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

 ![Sue B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sue B.")
SB

Sue B.

Customer Service Team Leader

Small-Business (50 or fewer emp.)

10/22/2025

"Excellent service"

5/5

What do you like best about eDesk?

I like the fact that we can have all messages from all platforms in the same place which makes it easier to manage. I use this all day for customer services and if we have any questions the support team are brilliant and very efficient. Today, there is a new search function on the home page which means it is now easier to find enquiries from each platform. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

The tickets automatically adding themselves to different New, To Do or Waiting boxes can be annoying if these have not been dealt with and moved by us. The knowledge base has lots us useful information, though an easier to understand, step by step guide would be better so I could finish implementing new systems without having to ask the support team. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Having all customer enquiries together with order information etc is making a big difference and we are being more efficient due to this. I am currently looking to implement the training content to be able to implement the AI feature to help even more in the future. Review collected by and hosted on G2.com.

Show More

Response from eDesk Admin of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-11687733/official_response/edit)

Hi Sue,

Thank you for sharing your experience! We’re delighted to hear that eDesk is helping you manage all your customer messages in one place and that our support team has been efficient and responsive. It’s also great to know you’re enjoying the new search function for easier navigation.

We appreciate your feedback on ticket sorting and the Knowledge Base. Insights like this help us continue improving and making eDesk even more user-friendly.

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

 ![Pellegrino L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pellegrino L.")
PL

Pellegrino L.

General Manager

Small-Business (50 or fewer emp.)

9/16/2025

"Great tool for managing tickets, but pricing could be fairer"

4/5

What do you like best about eDesk?

I’ve been using eDesk for several years now and overall I’m really impressed. The interface is clean and intuitive, and it makes handling tickets from multiple channels so much easier. Before eDesk, we were constantly switching between platforms, which was a nightmare. Now everything is centralized, and our response times have improved a lot.

The reporting features are also a big plus – it’s great to get a clear picture of team performance and customer satisfaction in one place. Integrations with most marketplaces and email work smoothly, and I haven’t had any major technical issues so far. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

That said, there are still a few areas where it could improve. The Amazon marketplace integration could definitely be better, as it sometimes feels a bit limited compared to other channels. Also, I’ve noticed some inaccuracies with the estimated delivery dates for eBay orders, which can cause confusion with customers. On top of that, the pricing isn’t particularly competitive when you need multiple agents working on tickets at the same time – the cost adds up quickly for larger teams.

Despite these drawbacks, the value it brings to our daily workflow is undeniable, and I’d still recommend eDesk to anyone looking for a reliable helpdesk solution. Review collected by and hosted on G2.com.

What problems is eDesk solving and how is that benefiting you?

Before using eDesk, we were struggling to keep track of customer messages coming from different channels (Amazon, eBay, email, etc.). It was very time-consuming to switch back and forth between platforms, and sometimes tickets slipped through the cracks.

With eDesk everything is centralized in one dashboard, which saves us a huge amount of time and helps us respond to customers faster. The automation rules and reporting also make it easier to stay on top of team performance. Overall, it has really streamlined our customer support workflow and improved response times and customer satisfaction. Review collected by and hosted on G2.com.

Show More

Response from eDesk Admin of eDesk

[Editedit](https://www.g2.com/survey_responses/edesk-review-11685126/official_response/edit)

Hi Pellegrino,

Thank you for being with us for so many years and for sharing your experience. We’re really glad to hear that eDesk has helped centralize your customer messages, improve response times, and make ticket management so much easier. It’s also great to know the reporting and integrations are working well for your team.

We appreciate your honest feedback about Amazon, eBay, and pricing. Insights like these help us keep improving, and we’ll continue working hard to make eDesk even better.

Thanks again for recommending us and for being part of the eDesk community!

Best,

The eDesk Team

Current UserValidated ReviewerSource: Organic

## Pricing Options

Pricing provided by eDesk.

### Essential

$39.00

Per Month

### Growth 

$89.00

Per Month

### Professional

$119.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/edesk/pricing)

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##### 
##### eDesk Features

Platform

User, Role, and Access Management

Third-Party Integrations

Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Communication Channels

Email to Case

Live Chat Support

Self-Service Experience

Knowledge Base

[
View More Features
](https://www.g2.com/products/edesk/features)

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##### Categories on G2

[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)

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