the fast response we can manage when using the ticket assignment Review collected by and hosted on G2.com.

is nto that easy to contact the customer support line Review collected by and hosted on G2.com.

Marketplaces integration such as eBay Amazon and Walmart.

Order details for a particular Customer related to tire size and model for which the customer is contacting us.

Customer purchases are segregated by the number of orders placed. The number of purchases by the customer through a particular Marketplace.

Easy reply and do not get separate threads of email from a customer.

The Portal has all information needed when it comes to a particular order. This is best that we do not have to navigate from the edesk site to another site searching for orders or information customer needs about their order.

The pricing and discount are easily fetched by desk, no need to look out for order sources or price what the customer has paid.

every order is unique but customer is linked to one thread which is seperated by each order so the email trailcs do Review collected by and hosted on G2.com.

There was no such issue with eDesk for marketplaces, Whatever customer is calling for was picked up on the customer information panel.

Want user interface more customizable with colors or fonts that can make it more lively? Of course, the email content should not have any customization but the overall look eg. theme. color, dark mode is awesome and I love that option which was integrated recently in the update.

There is hardly any dislike for edesk when working on marketplaces Review collected by and hosted on G2.com.

It's a good tool to get the messages from different marketplaces and sales channels in one place. It has some interesting template tools that help to speed up the replying process. Review collected by and hosted on G2.com.

Product returns are not that easy to track on the tool. Also, we established an SLA that we wanted to accomplished and it was very difficult to track it with eDesk reports. The price is a little high for the value that is giving us. Review collected by and hosted on G2.com.

Carlos was very helpful and attentive when we reached out for support on a technical issue that prevented us from adding a new user. The issue was escalated to the tech support team and fixed as quickly as they could manage. Thanks for passing the issue along and getting back to us when the issue was fixed. Review collected by and hosted on G2.com.

It would be nice if the webchat feature had an optional alert sound or notification for when a customer responds in an open chat. The only notification on chats is when a customer starts a chat right now, but if there was a subtle alert or even just an icon for new responses when in multiple chats it would help the customer have a experience and less wait time Review collected by and hosted on G2.com.

Great tool for keeping things all in one place with consistency. Specifically, the area for all the tickets really was a lifesaver. Review collected by and hosted on G2.com.

When opening up a chat and someone responds, there is no noise or indicator. It'd be nice to have one to prevent constant checking of the tab. Review collected by and hosted on G2.com.

eDesk definitely blows the competition out of the water by making it easy for support to quickly respond to customers that need help ASAP. Review collected by and hosted on G2.com.

The interface can sometimes be difficult to manage, from support and customer perspective. Review collected by and hosted on G2.com.

We have linked multiple sites so that all the customer reviews we can see and manage easily Review collected by and hosted on G2.com.

Nothing, the tool automates the customer reply too Review collected by and hosted on G2.com.

Quick and easy. Great customer support. Review collected by and hosted on G2.com.

I have not had an issue with the product. Review collected by and hosted on G2.com.

the interface is really very easy to get used to Review collected by and hosted on G2.com.

merging with similar profiles on edesk is not available Review collected by and hosted on G2.com.

Transparency was nice. having the tickets lined up was perfect Review collected by and hosted on G2.com.

Automation was nonexistent in the way we were using it. If we could add macros thatd, be great Review collected by and hosted on G2.com.