Verified User in Furniture
AF
Verified User in Furniture
Small-Business (50 or fewer emp.)
"Useful Site for Our Customer Team"
4/5
What do you like best about eDesk?

Usefull site for out customer team !!!!! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

for the moment no specific point, maybe to review the pricing Review collected by and hosted on G2.com.

Response from Mariana Maxim of eDesk
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Hi there,

Thank you for your feedback! We’re so glad to hear that eDesk is helping support your customer team and boost performance.

We also appreciate your note on pricing and will continue working to deliver the best possible value for our customers. Thanks again for sharing your experience!

Best,

The eDesk Team

KC
Kailey C.
Director of Client Relations & Strategic Accounts
Small-Business (50 or fewer emp.)
"Direct Integration with eBay"
5/5
What do you like best about eDesk?

We love that eDesk was a trail blazer in the market with a direct integration with eBay! We are able to repsond to eBay inquires, presales, cases, etc. directly within eDesk and track all of the data along the way.

The use of TAGS, insights, and frequent improvements to A.I. are very valuable.

eDesk support is very responsive and helpful!

We switched from Zendesk and the transition was smooth! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

We are hoping to see better search functionality as they are able to bring in eBay messages as text, rather than tables. This would also help us create more automation using message titles, etc.

We would also love to see the eDesk app have functionality for viewing and responding to tickets on the go! Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Kailey,

Thank you for your great feedback! We’re thrilled to hear that eDesk’s direct eBay integration, tags, insights, and AI improvements are helping your team manage support more effectively. It’s also wonderful to know the transition from Zendesk was smooth and that our support team has been there when needed.

We really appreciate your suggestions on search functionality and mobile app features. Insights like these help us keep improving and building the tools our customers need most.

Thanks again for trusting eDesk with your customer communication and for being part of our community.

Best,

The eDesk Team

CF
Carlos F.
Founder & CEO
Small-Business (50 or fewer emp.)
"A game-changer for managing multi-channel customer support"
5/5
What do you like best about eDesk?

eDesk has completely transformed the way we handle customer support. Centralizing messages from multiple channels — including marketplaces, social media, and email — into one single dashboard has saved us a huge amount of time and greatly improved our response speed. The integrations with platforms like Amazon, eBay, and Shopify are seamless, making our workflow much more efficient. The interface is intuitive, and their support team is always quick and helpful whenever we need assistance. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Some integrations may require a bit of fine-tuning at the beginning, and having more advanced customization options for reporting would be a great improvement. However, these are minor issues compared to the overall value the tool delivers on a daily basis. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Carlos,

Thank you for such thoughtful feedback! We’re thrilled to hear how eDesk has transformed your customer support by centralizing messages, saving time, and improving response speed. It’s great to know that the integrations and intuitive interface are helping your team work more efficiently, and that our support team has been there when needed.

We appreciate your note on setup and reporting customization. Feedback like this helps us keep improving so we can deliver even more value. Thanks again for sharing your experience and for trusting eDesk to support your business.

Best,

The eDesk Team

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Streamlined Customer Support with Outstanding Efficiency"
5/5
What do you like best about eDesk?

I really like how eDesk centralizes all our customer communication into one easy-to-manage platform. It saves a huge amount of time by pulling messages from multiple channels, and the interface is very intuitive, making it simple for the whole team to collaborate efficiently. The automation features and AI suggestions also help us respond to customers faster and maintain high service levels. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

There isn’t much to dislike, but I do wish the reporting dashboards offered a bit more customization for deeper analytics. That said, the core features are excellent and more than make up for this minor limitation. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi there,

Thank you for sharing your experience! We’re so glad to hear that eDesk is helping your team save time, collaborate more easily, and keep customer communication centralized. It’s also great to know automation and AI suggestions are making a real difference in your response times.

We appreciate your feedback on reporting customization and will keep working to make those insights even more powerful. Thanks again for trusting eDesk to support your customer service!

Best,

The eDesk Team

MM
Maurice M.
"Intuitive, Clear, and Efficient in Support Management"
4.5/5
What do you like best about eDesk?

I like the intuitive user interface of eDesk and the smart application possibilities. It helps me untangle my support requests on a clear interface and also offers features to respond to individual requests faster and with higher quality. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I would like an iOS smartphone app from eDesk. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Maurice,

Thanks so much for the rating & we really appreciate it!

Best,

The eDesk Team

Hanna L.
HL
Hanna L.
CEO
Executive Office
Small-Business (50 or fewer emp.)
"eDesk is a great tool"
5/5
What do you like best about eDesk?

eDesk allows us to combine various communications from separate sources, such as marketplaces and email inboxes, and organize them into one place in an easily digestible manner. I like how you can have several sources of communication in one ticket so that you can track all the ins/outs of each case in one place instead of having to look through several different websites/programs. It allows you to set types and categories on each ticket, or can do it automatically for you so that you can run your business with ease. You can also set deadlines on each ticket so that you can make sure you are always staying on top of your day. It is easy to connect each channel. It is simple enough to use. I use it every day for my e-commerce businesses - it has been a great support. The customer support is extremely helpful, and they are always easy to reach. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I disliked when eDesk changed the way our tickets would be displayed when they implemented their AI program. AI was taking over the content of the summary of each ticket and hiding important information. However, when I contacted customer service, they quickly resolved this issue for me. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Hanna,

Thank you for sharing your experience! We’re so glad that eDesk helps you keep all your communications organized in one place and makes it easier to stay on top of your day. It’s great to know the features and our support team are making a real difference for your business.

We also appreciate your feedback on the AI summaries and are happy it was quickly resolved. Thanks again for trusting eDesk to support your e-commerce operations.

Best,

The eDesk Team

ana a.
AA
ana a.
admin
Small-Business (50 or fewer emp.)
"the application is very complete and decisive."
5/5
What do you like best about eDesk?

It's a fundamental tool for our online development in remote sales with Amazon. ANd It's extremely important to highlight the after-sales service: the product explanation, the resolution of questions, and the assistance throughout the entire purchasing process. Friendly, qualified, and responsive. Thank you so much for your help! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

If I have to put a negative point, maybe the price for a small company like ours, but it is true that the application is very complete and decisive. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Ana,

Thank you for sharing such thoughtful feedback! We’re so glad to hear that eDesk has become a fundamental tool for your online sales and that our after-sales service has been such a positive part of your experience. It means a lot to know you find our team friendly, qualified, and responsive.

We also appreciate your honesty about pricing for smaller companies. We’re always listening to feedback like this as we work to deliver the best possible value.

Thanks again for your kind words and for trusting eDesk to support your business.

Best,

The eDesk Team

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Great tool that saves me a huge amount of time."
5/5
What do you like best about eDesk?

It helps me manage my ecommerce business from anywhere with one login quickly using templates, without the software my job would take far longer on multiple platforms, Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I'm less keen on the AI section of eDesk, I do not find it useful as I have templates that are specific to my business which work well. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi,

Thank you for sharing your experience! We’re really glad to hear that eDesk helps you manage your eCommerce business efficiently from anywhere and that templates are saving you so much time. It’s great to know the centralized inbox is helping you respond quickly across all your platforms.

We appreciate your feedback on the AI features and understand that tailored templates can be a better fit for some businesses. Thanks again for your review and for choosing eDesk!

Best,

The eDesk Team

Lukáš D.
LD
Lukáš D.
"Efficient Support and Ease of Setup with eDesk"
5/5
What do you like best about eDesk?

I really appreciate the exemplary customer support from eDesk, which has been consistently reliable. Setting it up was straightforward, and the assistance from the eDesk team made it even smoother. Additionally, the software significantly enhances our communication efficiency, and I particularly like their reporting features. Review collected by and hosted on G2.com.

What do you dislike about eDesk?

I find that a few features like the AI agent could be improved. This aspect doesn't seem to meet my expectations fully, suggesting room for enhancement. Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi Lukáš,,

Thank you for sharing your feedback! We’re delighted to hear that setup was smooth and that our support team made the process even easier. It’s great to know eDesk is helping improve your communication efficiency and that you’re finding value in the reporting features.

We appreciate your note on the AI agent and agree there’s always room to improve. Feedback like yours helps us continue to refine and enhance the platform.

Best,

The eDesk Team

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Great Support"
5/5
What do you like best about eDesk?

I've been using eDesk for around two years now and it is the best out there! They recently updated their inbox view which at first I couldn't figure out how to use but in seconds I was able to use the live chat widget and a lovely colleague of theirs named David showed me how to use the new feature. I use eDesk every day, I can't recommend it enough! Review collected by and hosted on G2.com.

What do you dislike about eDesk?

Believe it or not, I haven't found anything I dislike about it so far! Review collected by and hosted on G2.com.

Response from eDesk Admin of eDesk
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Hi there,

Thank you for sharing your experience! We’re so glad to hear you’ve been using eDesk for two years and that it’s become such an important tool for your daily work. It’s wonderful to know our support team, and David in particular, could quickly help you get comfortable with the new inbox view.

We really appreciate your recommendation and your continued trust in eDesk!

Best,

The eDesk Team